Our stay at The Lodge Mallorca was mixed.
The hotel is beautiful, clean, and very well maintained, with nice facilities and surroundings. We also really enjoyed the boat trip arranged through the hotel, which was one of the highlights of our stay.
However, the front desk service was disappointing. Maria was often rude and unhelpful, and we felt spoken to as though we were being told off for asking questions. As visitors to Mallorca, we relied on the hotel for guidance, but our requests were met with impatience rather than hospitality.
The biggest issue was the airport transfer. We asked the hotel to arrange transfers and received a confirmation email quoting €210. At checkout, we were charged €420. It was never made clear that €210 was the price per journey, not for the round trip. This felt misleading and left us feeling taken advantage of.
The hotel also arranged taxi transfers to Palma city centre for around €80 each way, so the airport transfer pricing was especially confusing. Had this been explained clearly in advance, we could have made an informed choice.
Overall, the hotel itself is very good, but poor front desk service and lack of transparency around transfer costs left us with a disappointing final impression.