4/10 Poor
Mathewe
Business traveller
16 Jan 2026
This review is as much about Expedia as it is about this property. I rarely leave negative reviews, but this experience warrants one. I booked this hotel through Expedia several days in advance due to its proximity to a large conference I was attending with nearly 1,000 other people in town.
At check-in, I was told the elevator was broken and my room was on the third floor. I explained that I have a leg injury and asked for a first-floor room. I was told none were available. I also asked if a discount was possible due to the elevator being out, and was told that because I booked through Expedia, that wasn’t an option. With no real alternatives, I checked in.
After climbing three flights of stairs, I was immediately hit with an overwhelming smell of marijuana throughout the third-floor hallway, which was also noticeable inside my room. This made me feel unsafe and was completely unacceptable. I contacted both the hotel and Expedia to report the issues.
While on hold with Expedia, the front desk called my room twice, but the phone had no audio. The attendant eventually came upstairs and suddenly offered a first-floor “upgrade” with a jacuzzi. I questioned why this wasn’t offered initially when I disclosed my injury. There was no real explanation. He also denied noticing the marijuana odor.
Expedia ultimately offered no assistance other than canceling my reservation, which was unrealistic given the lack of available hotels. After being transferred multiple times, I was told
Mathewe
Stayed 2 nights in Jan 2026
