See all properties
Save

Urban Lounge Sleepery, SureStay Collection by BW

3.5 star property

Photo gallery for Urban Lounge Sleepery, SureStay Collection by BW

Twin Studio (2 Queen Beds) & Ensuite bathroom
Queen Studio & Ensuite bathroom | Terrace/patio
Reception
Outdoor pool
Pool Access Queen + 1 Single with Kitchenette & Ensuite bathroom | Private kitchenette

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Housekeeping
The current price is AU$72
includes taxes & fees
24 May - 25 May

Explore the area

View map
1286 Arawa St, Rotorua, Bay of Plenty, 3010
  • Place, Eat Street
    ‪5 min walk‬
  • Place, Rotorua Night Market
    ‪5 min walk‬
  • Place, Tamaki Maori Village
    ‪10 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Queen + 1 Single with Kitchenette & Ensuite bathroom

Queen + 1 Single with Kitchenette & Ensuite bathroom

Queen + 1 Single with Kitchenette & Ensuite bathroom

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Queen Bed with Shared bathroom

Queen Bed with Shared bathroom

Queen Bed with Shared bathroom

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Queen Studio + 1 Single & Ensuite bathroom

Queen Studio + 1 Single & Ensuite bathroom

Queen Studio + 1 Single & Ensuite bathroom

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Twin Studio (2 Queen Beds) & Ensuite bathroom

Twin Studio (2 Queen Beds) & Ensuite bathroom

Twin Studio (2 Queen Beds) & Ensuite bathroom

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM

FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM

FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Queen Studio & Ensuite bathroom

Queen Studio & Ensuite bathroom

Queen Studio & Ensuite bathroom

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Queen + Sofabed + Bunk with Shared bathroom

Queen + Sofabed + Bunk with Shared bathroom

Queen + Sofabed + Bunk with Shared bathroom

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Single room with Shared bathroom

Single room with Shared bathroom

Single room with Shared bathroom

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

About the area

Rotorua

Urban Lounge Sleepery, SureStay Collection by BW puts you in the heart of Rotorua, steps from Kuirau Park and within a 10-minute stroll of Eat Street. Highlights at this hotel include in-room pools, free WiFi and LED TVs. .This smoke-free hotel offers an outdoor pool and free WiFi in public areas, and has express check-out. To-go breakfast is available daily between 9:00 AM and 11:00 AM. There's also the convenience of self parking. .Sights within a 10-minute walk of this 3.5-property class Inner City hotel include Rotorua Night Market and Lakes Performing Arts Centre.

What's nearby

  • Eat Street - 5 min walk - 0.4 km
  • Rotorua Night Market - 5 min walk - 0.4 km
  • Tamaki Maori Village - 10 min walk - 0.8 km
  • Rotorua Central Mall - 10 min walk - 0.9 km
  • Polynesian Spa - 14 min walk - 1.2 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • ‪Thai Central Restaurant Rotorua - ‬6 min walk
  • ‪The Fainting Goat - ‬5 min walk
  • ‪Poco. - ‬4 min walk
  • ‪Atticus Finch - ‬6 min walk
  • ‪Pig & Whistle - ‬5 min walk

About this property

Urban Lounge Sleepery, SureStay Collection by BW

Urban Lounge Sleepery, SureStay Collection by BW offers its guests an outdoor pool and express check-out. WiFi is free in public spaces. For a fee, parking is available.

This 3.5-star Rotorua hotel is smoke free.

  • 32 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Express check-out
  • No smoking on site
Urban Lounge Sleepery, SureStay Collection by BW offers 32 accommodations with private pools and a hairdryer. LED televisions are featured in guestrooms.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include free toiletries and portable fans. Housekeeping is provided on a daily basis.

Similar properties

Superior Two Queen Room
Marsden Stay Rotorua
Glenholme
  • Pool
  • Parking included
  • Free Wi-Fi
  • Toys/games
3.8 out of 5, Good, 349 reviews
The price is AU$91
includes taxes & fees
11 May - 12 May
Marsden Stay Rotorua

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, uncovered parking on site (NZD 10 per night)
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily breakfast to-go available 9:00 AM to 11:00 AM for a fee: NZD 15 per person

Things to do

  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool
  • Private pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LED TV
  • Fenced private pool

More

  • Heating
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.5 per cent for credit card payments
The front desk is open daily from 9:00 AM - 6:00 PM
Guests planning to arrive outside normal check-in hours will receive an email within 48 hours before arrival with check-in instructions and smart lock details; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's U Hotel Group mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately NZD 15.00 per person
  • Uncovered self-parking fee: NZD 10 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. 

We should mention

  • Pool access available from 9:00 AM to 7:00 PM

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

U Hostel Rotorua
Urban Lounge Sleepery Hotel
Urban Lounge Sleepery Rotorua
Urban Lounge Sleepery Hotel Rotorua

Frequently asked questions

Is parking available at Urban Lounge Sleepery, SureStay Collection by BW?

Yep, Urban Lounge Sleepery, SureStay Collection by BW has a secured uncovered self car park for NZD 10 per night. A self car park is also available, for a fee.

How much does it cost to stay at Urban Lounge Sleepery, SureStay Collection by BW?

As of 10 May 2026, prices found for a 1-night stay for 2 adults at Urban Lounge Sleepery, SureStay Collection by BW on 24 May 2026 start from AU$72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Urban Lounge Sleepery, SureStay Collection by BW have a pool?

Urban Lounge Sleepery, SureStay Collection by BW has an outdoor pool. The pool is open 9:00 AM to 7:00 PM.

Is Urban Lounge Sleepery, SureStay Collection by BW family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Urban Lounge Sleepery, SureStay Collection by BW is a hit with families.

Are there hot tubs in the rooms at Urban Lounge Sleepery, SureStay Collection by BW?

No, but there are private pools in the guestrooms.

Does Urban Lounge Sleepery, SureStay Collection by BW serve breakfast?

You bet, to-go breakfast is served daily from 9:00 AM to 11:00 AM.

Is there a free airport shuttle available at Urban Lounge Sleepery, SureStay Collection by BW?

No, Urban Lounge Sleepery, SureStay Collection by BW does not offer an airport shuttle service.

What time are check-in & check-out at Urban Lounge Sleepery, SureStay Collection by BW?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Urban Lounge Sleepery, SureStay Collection by BW?

No, pets are not allowed.

Is there a golf course on site at Urban Lounge Sleepery, SureStay Collection by BW?

There isn't one on site, but Government Gardens Golf is a short 14-minute walk away.

Urban Lounge Sleepery, SureStay Collection by BW Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 55 out of 133 reviews
Rating 8 - Good. 44 out of 133 reviews
Rating 6 - Okay. 21 out of 133 reviews
Rating 4 - Poor. 4 out of 133 reviews
Rating 2 - Terrible. 9 out of 133 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Jeremy

Stayed 2 nights in Feb 2026

8/10 Good

Claude-Andre

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice location
Stayed 3 nights in Jan 2026

2/10 Terrible

Shreya

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No staff support at all. No elevator with 50 lb bags. Could not get them up. Rooms had no AC, I almost passed out. Felt like a furnace. I would like a refund.
Stayed 1 night in Feb 2026

2/10 Terrible

Daniel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room dirty, the bathroom was not worling properly, expensive for what it is. It should be 2 stars instead of 3 superior as them claim.
Stayed 3 nights in Jan 2026

2/10 Terrible

Amritha

Stayed 1 night in Jan 2026

8/10 Good

Robyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2025

2/10 Terrible

Salvatore

Stayed 1 night in Dec 2025

6/10 Okay

Yanfu

Liked: Staff & service
Stayed 2 nights in Dec 2025

6/10 Okay

Bradley

Travelled with family
Liked: Cleanliness, amenities
The door did not shut properly and had to be slammed closed to make it close. Which made our neighbours rather upset Shen we arrived after midnight from our night kayaking tour.
Stayed 1 night in Dec 2025

10/10 Excellent

Alfie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding staff, complimentary room upgrade, warm pool, good facilities. Our favourite in NZ so far!
Stayed 2 nights in Dec 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was way bigger than I was expecting, and really clean and comfortable. I loved having the balcony access but really pay attention to the sign they have on the wall in the room that warns you about the tiny flies that come in because that is no joke! The first night, I left the doors open a little longer than I probably should have and I was sleeping with flies for the rest of my stay! Very much my own fault though, so this is just a warning! The pool was great, I only dipped my toes in on a very hot day but it was so nice to have it there. Also really recommend the BBQ restaurant next door, and Kuirau Park across the road, especially for the free thermal foot spa!
Stayed 3 nights in Nov 2025

8/10 Good

Ngawai

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, very good, would have been excellent with a elevator as my mother inlaw had be very cautious going up and down
Stayed 2 nights in Nov 2025

8/10 Good

Philip

Stayed 1 night in Nov 2025

10/10 Excellent

Triina

Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy
Stayed 2 nights in Nov 2025

8/10 Good

Neville

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff. Good parking. Close to town
Stayed 3 nights in Oct 2025

8/10 Good

Jess

Travelled with family and small children
Liked: Amenities
Convient for a quick stay
Stayed 2 nights in Oct 2025

8/10 Good

Kise

Stayed 2 nights in Sep 2025

4/10 Poor

Ashton

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Was loud being next to pub/ restaurant, no yea towels to dry dishes poor water pressure. Would not recommend staying there .
Stayed 2 nights in Sep 2025

8/10 Good

Sergei

Travelled with family
Stayed 2 nights in Sep 2025

6/10 Okay

Maree

Stayed 1 night in Sep 2025

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

William

Stayed 2 nights in Jul 2025

10/10 Excellent

Jiwan

Stayed 2 nights in Jul 2025

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Like swimming pool
Stayed 1 night in Jul 2025