4/10 Poor
Claire Graham
27 Apr 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lovely staff.
The staff at the IBIS were brilliant really friendly made you feel very welcome and the lobby area very clean smart decent smell about it. It’s after getting in the lift to the second floor as soon as you got out of the lift the smell of stale smoke. was horrendous I went to my room. I had a problem with the key but I always do so I have to fiddling about a bit. I finally got in the room was made up of two single beds with two clean bins there was cups that had coffee stains or tea stains round them very dirty. The room was filthy about a new. I only had one night to stay so there’s no good making a fuss cause I couldn’t get home. I needed to stay ready for my meeting on Sunday. I had to leave the room early the next morning I planned on leaving at 9:30 am but I had to leave wrong before because of the stench it just made me feel so sick and before my meeting started I ended up sitting in my car for an hour. The thing was the smell of stale smoke was in every bit of the room. I stayed in 201 I’d say the shower room was the worst for the smell of stale smoke it reminded me actually of being back in the 1980s when people could smoke in pubs and they always left that horrible smell
Claire Graham
Stayed 1 night in Apr 2025