The hotel is clean and well appointed; staff were friendly and helpful. The rooms were very comfortable and appropriately priced for the quality on offer. The hotel is very handily placed for the city centre and train station.
On the minus side, customer service could in places be improved. We were made on one occasion to feel like a bit of a nuisance for booking a restaurant table which we had been told was free on Christmas Eve; the swimming pool is unavailable during much of the daytime when a guest might wish to use it, opening only around the times when one generally wishes to eat.