2/10 Terrible
Lisette
Travelled with family
20 May 2025
Hotel Switcheroo
We booked 2 rooms through Hotels.com. The hotel reached out via text earlier in the day of arrival and asked when we would arrive. I gave them our ETA which they replied "perfect". About an hour prior to arrival, I got a long VM in rapid Italian about some issues with one of the rooms not being available. When we arrived, they escorted us down the block to a "Rooms for Rent" bldg of a friend's property that was nowhere as nice as the Porto di Claudio. It was clean, but more of a hostel set up. We were in a hurry to get to a cousin for dinner and didn't think much about this. Imagine our surprise when we went to pay the next morning and charged us the same price for the "hostel" room (which online was priced more than a 1/3 less) than as they did for their own, much nicer room in their own property. My daughter and her husband said their room in the Porto Claudio was nice, but noisy.
Lisette
Stayed 1 night in May 2025