4/10 Poor
Pamela, Innisfil
Travelled with family
2 Nov 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Spa is a community center. Didnt use it because they wanted to keep my passport. Couldnt get a refund even though I paid extra for it. The reason was for the locker and the locker is mandatory. The buffet was cheap and lacked options. The people at the restaurant located within the community center were cold, rude and unhelpful. Impression left was that they didnt want tourists. We speak Italian and they were still cold compared to the warmth and hospitality we are used to in Italy. The door between the two places was broken making it slightly difficult to commute. The distance is short. We appreciated our room being ready, but towels had an awful smell. They smelled like they were put back wet. The air conditioner is controlled by front desk. Breakfast was a tiny extra smell crossant, a apple, juice box and bottle of water. There was one small bottle of water per person in a room. We just used the room one night to wait for our flight. I booked because fhe spa gave us something to do. Instead I watched my downloaded netflix shows. Tv only has italian channels. I would not suggest this hotel for a lay over unless it is the cheapest you can find.
Pamela
Stayed 1 night in Oct 2025