6/10 Okay
kerry R.
14 Sept 2025
Disliked: Cleanliness
We arrived 17th Aug, Joanne from merry maids sent her husband to open door, give keys and take 80. The alarm was beeping and the codes didnt work so we rang joanne who said she'd contact owner and ring us back. Looking round we noticed how dirty the place was inc the downstairs bed which had dirty marks and didnt look as though it had been changed. We went to aldi bought cleaning products returned to the property and rang jo back to tell her how dirty the place was and to ask about the alarm but no answer so we cleaned and slept on our beach towels till i could wash the bedding next day. When i did eventually hear from her the following afternoon i received a very patronising message saying i should have contacted her immediately and obviously couldn't even read a simple sign in the kitchen then, I replied stating the sign said 24 hours for problems and it hadn't been that yet and i tried to ring on the night but no answer, she said we dont work 24/7, to be honest didnt look like she'd worked at all judging by the filth. Tiles were greasy and dirty, floors filthy and internal doors. The muck on the bedroom fan was thick.its a lovely house in an amazing area with a lovely pool and neighbours but unfortunately the cleanliness and attitude of merry maids spoils it. Her husband also slashed the tyres on our rental car which she pretty much admitted in a message a few days after we returned home, we think it was an attempt to cost us money but we had roadside assistance.
kerry R.
Stayed 11 nights in Aug 2025