Mandarin Oriental Al Faisaliah, Riyadh

5.0 star property
Luxury hotel connected to a shopping centre in Riyadh with 2 restaurants

Choose dates to view prices

Photo gallery for Mandarin Oriental Al Faisaliah, Riyadh

Exterior
2 restaurants, breakfast, lunch, dinner served; international cuisine
Premium bedding, minibar, in-room safe, individually decorated
Point of interest
Lobby
Reviews
8.4

Very good

Popular amenities

  • Hot tubHot tubHot tub
  • SpaSpaSpa
  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • HousekeepingHousekeepingHousekeeping
  • Room serviceRoom serviceRoom service

Check out the area

Map
King Fahad road, Olaya, Riyadh, 11491
  • Popular LocationKingdom Tower2 min drive
  • Popular LocationAl Faisaliyah Tower3 min drive
  • Popular LocationAl Batha Market11 min drive
  • AirportRiyadh (RUH-King Khaled Intl.)30 min drive

Room options

Suite (Penthouse)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Sleeps 7
  • 2 King Beds and 2 Queen Beds

Suite (Landmark)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Sleeps 5
  • 2 King Beds

Suite, 2 Bedrooms

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Sleeps 5
  • 2 King Beds

Suite (Diamond)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Sleeps 5
  • 2 King Beds

Suite (Oasis)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed, Accessible

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Sleeps 2
  • 1 King Bed

Suite (Al Faisaliah)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Sleeps 3
  • 1 King Bed

Superior Suite

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Sleeps 3
  • 1 King Bed

Deluxe Premium, Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

Executive Suite

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Sleeps 3
  • 1 King Bed

Premier Suite, 1 Bedroom (Twin)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 67 sq m
  • Sleeps 3
  • 2 Single Beds

Executive Suite, Corner

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Single Beds

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Sleeps 3
  • 2 Single Beds

Premier Suite, 1 Bedroom

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 67 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Premium Twin Room

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds

Superior Room, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Superior Twin Room

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds

Deluxe Room, 1 King Bed

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 66 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Twin Room

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 66 sq m
  • Sleeps 2
  • 2 Single Beds

Suite, 1 Bedroom

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 67 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom (Twin)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 67 sq m
  • Sleeps 3
  • 2 Single Beds

Deluxe Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 2 Single Beds

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 77 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

About the area

Riyadh

Mandarin Oriental Al Faisaliah, Riyadh places you in the heart of Riyadh, connected to a shopping centre and 7.7 km (4.8 mi) from National Museum of Saudi Arabia. Highlights at this luxury hotel include 2 restaurants, 2 indoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, La Brasserie, serves international cuisine and is open for breakfast, brunch, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy access to 2 hot tubs along with a gym and a Turkish bath/hammam. Business travelers can take advantage of 9 meeting rooms, a conference centre, and a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a free manager's reception and a sauna. Buffet breakfast is available daily. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Al Olaya District hotel include Al Musmak Fortress and King Abdullah Park.

What's nearby

  • Kingdom Tower - 2 min drive
  • Kingdom Centre - 3 min drive
  • Al Faisaliyah Tower - 3 min drive
  • Riyadh Zoo - 9 min drive
  • Al Batha Market - 11 min drive

Getting around

  • Riyadh (RUH-King Khaled Intl.) - 30 min drive

Restaurants

  • ستاربكس - 1 min drive
  • مطعم بيت اللؤلؤة - 2 min drive
  • Entrecôte Café de Paris - 3 min drive
  • Mamo - 3 min drive
  • Lpm - 2 min drive

About this property

Mandarin Oriental Al Faisaliah, Riyadh

Luxury hotel connected to a shopping centre in Riyadh with 2 restaurants
Mandarin Oriental Al Faisaliah, Riyadh offers its guests a full-service spa, 2 indoor swimming pools, and 2 hot tubs along with a health club and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A 24-hour business centre, 9 meeting rooms, and limo/town car service are available. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Mandarin Oriental Al Faisaliah, Riyadh. An airport shuttle (available 24 hours) is available for a fee. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Riyadh hotel.

  • 325 guestrooms or units
  • 7 levels
  • 2 buildings
  • 2 dining venues
  • Built in 2000
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar or lounge
Mandarin Oriental Al Faisaliah, Riyadh offers 325 air-conditioned accommodations with iPads and DVD players. Rooms open to balconies or patios. This individually decorated and furnished accommodation has separate sitting areas and includes dining tables. Beds feature premium bedding. A pillow menu is available. 46-inch Smart televisions come with premium satellite channels. Espresso makers and minibars are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

This Riyadh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and free newspapers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 13 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Languages

Arabic, English, Filipino, French, German, Hindi, Indonesian, Italian, Ukranian, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: SAR 190 for adults and SAR 98 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Joud Lounge
  • La Brasserie
  • The Globe

Things to do

  • 2 indoor pools
  • 2 spa tubs
  • Art gallery
  • Designer stores
  • Full-service spa
  • Health club
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • 2 indoor pools
  • Dining table
  • DVD player
  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Conference centre

Outdoors

  • Pool loungers

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • In-room accessibility
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2000
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • 46-inch Smart TV with premium satellite channels
  • DVD player
  • IPad

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

Outdoor space

  • Balcony/patio

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mandarin Oriental Al Faisaliah, Riyadh

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SAR 300.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: SAR 1500 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 190 for adults and from SAR 98 for children
  • Airport shuttle fee: SAR 460 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: SAR 300.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts major credit cards, Visa, Mastercard, American Express, Eurocard and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-in and contactless check-out are available.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Al Faisaliah
Al Faisaliah Hotel
Al Faisaliah Hotel Rosewood Hotel Riyadh
Al Faisaliah Rosewood Hotel
Al Faisaliah Rosewood Riyadh
Faisaliah
Faisaliah Hotel
Hotel Al Faisaliah
Al Faisaliah Hotel Riyadh
Al Faisaliah Riyadh
Al Faisaliah a Rosewood Hotel
Al Faisaliah Hotel A Rosewood Hotel
Al Faisaliah Hotel
Al Faisaliah Hotel Riyadh
Mandarin Oriental Al Faisaliah Riyadh
Mandarin Oriental Al Faisaliah, Riyadh Hotel
Mandarin Oriental Al Faisaliah, Riyadh Riyadh
Mandarin Oriental Al Faisaliah, Riyadh Hotel Riyadh

Frequently asked questions

What is the cancellation policy at Mandarin Oriental Al Faisaliah, Riyadh?

Mandarin Oriental Al Faisaliah, Riyadh offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mandarin Oriental Al Faisaliah, Riyadh?

As of 18 May 2024, prices found for a 1-night stay for 2 adults at Mandarin Oriental Al Faisaliah, Riyadh on 14 June 2024 start from AU$639.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mandarin Oriental Al Faisaliah, Riyadh?

Yep, Mandarin Oriental Al Faisaliah, Riyadh has free valet parking.

Is there a spa on site at Mandarin Oriental Al Faisaliah, Riyadh?

Yep, there is an onsite spa at Mandarin Oriental Al Faisaliah, Riyadh. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Mandarin Oriental Al Faisaliah, Riyadh have a pool?

Mandarin Oriental Al Faisaliah, Riyadh has 2 indoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Mandarin Oriental Al Faisaliah, Riyadh?

Mandarin Oriental Al Faisaliah, Riyadh features 2 indoor pools, 2 hot tubs and a health club. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Mandarin Oriental Al Faisaliah, Riyadh a romantic place to stay?

A hot tub and garden-view dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Mandarin Oriental Al Faisaliah, Riyadh.

Is Mandarin Oriental Al Faisaliah, Riyadh family-friendly?

You bet! With amenities such as children's meals and 2 indoor pools, as well as free infant beds in the guestrooms, it's no surprise that Mandarin Oriental Al Faisaliah, Riyadh is a hit with families.

Are there hot tubs in the rooms at Mandarin Oriental Al Faisaliah, Riyadh?

No, but there are deep-soaking baths in the guestrooms.

Does Mandarin Oriental Al Faisaliah, Riyadh serve breakfast?

You bet, buffet breakfast is offered daily.

Is there a free airport shuttle available at Mandarin Oriental Al Faisaliah, Riyadh?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mandarin Oriental Al Faisaliah, Riyadh?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mandarin Oriental Al Faisaliah, Riyadh?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Mandarin Oriental Al Faisaliah, Riyadh?

No, pets and service animals are not allowed.

Mandarin Oriental Al Faisaliah, Riyadh Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 69 out of 130 reviews" "
Rating 8 - Good. 30 out of 130 reviews" "
Rating 6 - Okay. 19 out of 130 reviews" "
Rating 4 - Poor. 4 out of 130 reviews" "
Rating 2 - Terrible. 8 out of 130 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Faisal

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I stayed there when it was the rosewood it is no more five star hotel very clear the standard of hotel went down . Rooms are fantastic but service food every etc went down . Value for money also it is basically a nice hotel with no management
Stayed 2 nights in Jul 2023

10/10 Excellent

NUHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glad i choose them
overall it's was fabulous ,they were generous enough to fulfill my request:).
Stayed 1 night in Jun 2023

8/10 Good

Ahmad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to enhance the concierge services
Stayed 2 nights in Mar 2023

10/10 Excellent

MASHAEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway
The renovations in this room is simply top notch. The new management has made this a real 5 star hotel.
Stayed 1 night in Jan 2022

10/10 Excellent

khaled

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying was perfect and the staff was friendly.
Stayed 2 nights in Nov 2021

6/10 Okay

Ziyad

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Nikhil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
The property is in an excellent location and the furnishings were nice. When we moved a chair, however, we found a pile of pretzel bits beneath it indicating only surface cleaning between guests. This improved after I complained. The internet was frequently interrupted and not secure (Google Chrome didn't even want to go there as the security was outdated). Room service menu is limited and expensive (and the food is generally over-seasoned and over-cooked). The restaurants in the building are also expensive with average food. During busy times it is impossible to get the front desk or housekeeping to answer the phone (all buttons for service on the phone are usually answered by a lady with barely adequate English who relays the messages rather than by the people in the department you are attempting to call). We had to walk a long distance through the middle of an Italian restaurant to reach the elevator to our suite. The noise from the same restaurant can be quite loud after 10 p.m. and can be heard inside the suite. It was an okay hotel for a few days, but I would not call it a five-star hotel.
Stayed 10 nights in Jun 2021