Suite 24 ApartHotel By Xperience Hotels

2.0 star property

Room options

View all photos for Superior Apartment, 1 Queen Bed

Superior Apartment, 1 Queen Bed

Superior Apartment, 1 Queen Bed

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Apartment, 2 Double Beds

Superior Apartment, 2 Double Beds

Superior Apartment, 2 Double Beds

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Playa del Carmen

At Suite 24 ApartHotel By Xperience Hotels you'll be within just a 15-minute stroll of popular places like Playa del Carmen Main Beach and Quinta Avenida. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This pet-friendly hotel offers free WiFi in public areas, a rooftop terrace and concierge services. Additionally, you'll find a garden and luggage storage. There's also the convenience of an airport shuttle. .Attractions within a 30-minute walk of this Downtown Playa del Carmen hotel include Mamitas Beach and Playacar Beach.

What's nearby

  • Quinta Avenida - 8 min walk - 0.7 km
  • Quinta Alegría Shopping Mall - 8 min walk - 0.7 km
  • Central Square - 10 min walk - 0.9 km
  • Playa del Carmen Main Beach - 11 min walk - 1.0 km
  • Mamitas Beach - 12 min walk - 1.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Café Choux Choux - ‬2 min walk
  • ‪Taqueria Los Tarascos - ‬3 min walk
  • ‪El Nativo - ‬2 min walk
  • ‪Buzo's - ‬2 min walk
  • ‪Papa Charly - ‬3 min walk

About this property

Suite 24 ApartHotel By Xperience Hotels

Suite 24 ApartHotel By Xperience Hotels offers its guests an outdoor pool, a rooftop terrace, and a garden. Public spaces have free WiFi. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

Smoking is allowed in designated areas at this Playa del Carmen hotel.

  • 15 guestrooms or units
  • 4 levels
  • 2 buildings
  • Terrace on the roof
  • Front desk (limited hours)
  • Storage area for luggage
  • Concierge
  • Garden
  • Smoking in designated areas
Suite 24 ApartHotel By Xperience Hotels offers 15 air-conditioned accommodations with free toiletries and a ceiling fan. Televisions come with satellite channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • 4 floors
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 30-inch TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 20 per pet, per night, plus a deposit of USD 20 per night
  • Only dogs are allowed
  • Weight limit: 22 lb per pet
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per vehicle (one way)
  • Pet deposit: USD 20 per night
  • Pet fee: USD 20 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Suite 24 ApartHotel By Xperience Hotels.

Property is also known as

SUITE 24 Aparthotel Playa del Carmen
SUITE 24 Hotel
SUITE 24 Hotel Boutique Playa del Carmen
SUITE 24 Boutique Playa del Carmen
SUITE 24 Boutique
SUITE 24
SUITE 24 Hotel Boutique
Suite 24 By Xperience Hotels
Suite 24 Hotel Boutique By Xperience Hotels
Suite 24 ApartHotel By Xperience Hotels Hotel
Suite 24 ApartHotel By Xperience Hotels Playa del Carmen
Suite 24 ApartHotel By Xperience Hotels Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Suite 24 ApartHotel By Xperience Hotels?

Suite 24 ApartHotel By Xperience Hotels offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Suite 24 ApartHotel By Xperience Hotels?

Yep, Suite 24 ApartHotel By Xperience Hotels is a short 12-minute walk from Playa del Carmen Main Beach.

Does Suite 24 ApartHotel By Xperience Hotels have a pool?

Suite 24 ApartHotel By Xperience Hotels has an outdoor pool.

Is there a free airport shuttle available at Suite 24 ApartHotel By Xperience Hotels?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Suite 24 ApartHotel By Xperience Hotels?

Check-in begins at 3:00 PM. Check-out time is noon.

Suite 24 ApartHotel By Xperience Hotels Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 41 out of 113 reviews
Rating 8 - Good. 43 out of 113 reviews
Rating 6 - Okay. 16 out of 113 reviews
Rating 4 - Poor. 5 out of 113 reviews
Rating 2 - Terrible. 8 out of 113 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Sarah, THUNDER BAY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A horrible place with terrible service as couldn’t even check in. No one was there. With a Spanish-speaking tenant’s help, tried calling but the person who picked up kept saying “no habla ingles” and hanging up. Tried messaging the WhatsApp number as per their QR code posted at the front door but never got a response, even a day and two days later. Had to find somewhere else to stay.
Stayed 4 nights in Feb 2022

6/10 Okay

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place for the money. PROS: Clean, close to everything, easy access, nice breeze with all the windows open, nice shower. CONS: Noisy dogs most days (all day), next to two popular restaurants that play music late, kitchenette not well stocked for cooking, no towels or rags in the kitchen, chairs and couch not comfortable, hard mattress.
Stayed 28 nights in Oct 2021

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021

10/10 Excellent

Laura G., Fort worth tx

Liked: Cleanliness

Nice and cute place

I stayed here for 1 day but even for just that one day the personnel of the hotel were really nice and attentive. I will be definitely be back. Good location close to the beach
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

well priced for what you get in return

It’s actually a nice place, but it is poorly maintained. To be more clear, the building it self is great, but the rooms not so much. It seems the administration is extremely frugal, and doesn’t know what have a sense about the cost of doing business.
Stayed 5 nights in Jan 2020

10/10 Excellent

SteveTurbo, Texas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for the price we paid. 24 hour front desk. Safe and secure as everyone entering hotel goes by front desk. Room included kitchen. Parking is on the street, but can park near front desk and street is well lit. No elevator, and we were on 4th floor, but not a big deal for us.
Stayed 1 night in May 2019

4/10 Poor

Alex

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
(1) The property is in good location, but hard to find by shuttles: walking distance to main thoroughfares, supermarkets/pharmacies beach, restaurants, money exchanges; can get some sleep, as it is not near clubs, and is in a residential area (2) Property has amenities: jacuzzis (but water is cold!); kitchenette (but no supplies); small pool, but usually unclean; continental breakfast
Stayed 8 nights in Feb 2019

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort

Good but very basic.

Location is pretty good and is far enough from all the action on 5th that the hotel remains quiet at night. The place felt more like a low end condo or air bnb since it had a kitchenete. It was fine for the high season of new years but I think there are better options.
Stayed 3 nights in Dec 2018

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dont waste your money

I booked using hotels.com which was quick and easy and about the only good thing about this place. DO NOT BOOK HERE you will regret it The room seemed alright at first, the pool is small and is shaded for the afternoon. When I came back around supper time, it was as if there was a night club inside of the room, coming from the neighboring property. The towels were dirty on the bed, one had a black stain, the room also smelled of vinegar on arrival. The curtains were too small to cover the windows fully. I actually left and booked a room in another hotel, when I asked for a refund on the way out, they were unable to offer me a refund for the following night that I had booked. but after dealing with the loud music I would rather be out my money than have to spend the night here.
Stayed 2 nights in Dec 2018

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Long Term stay !

Suite 24 hotel is an amazing Place everybody is awesome here they have a free continental breakfast with fruit bananas cereal coffee bread peanut butter and jelly just enough to survive so you don't starve they have a full kitchen in each room where you can cook incredible meals big frigerator microwave coffee pot utensils the bed is very comfortable queen bed and the TV has cable channels air conditioning is ice cold the place is really really amazing for the cheap price it is super cheap this is a good stay even long-term I am here for two weeks A+ rating !
Stayed 3 nights in Nov 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A A A +

Awesome stay !
Stayed 1 night in Nov 2018

10/10 Excellent

Ana Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A+ highly recommend

Hotel 24 and has everything you need the pool is a little small but the rooftop is nice and they have continental breakfast with bananas toast free water free coffee apples it's actually pretty good and one or two blocks away you can go to a supermarket and buy anything you want and cook it in the kitchen they have all the pots and pans and utensils that you can used to cook meals in the kitchen !
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Newer hotel. Good location
Stayed 22 nights in Apr 2018

6/10 Okay

Fabian, Mexico

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Hotel close to the beach

Nice location, near from bars, the beach and restaurant. The amenities was only for two days, that’s not good but... it could be better. The pool is small but in the roof top there is a nice Jacuzzi to get relax after the beach.
Stayed 3 nights in Apr 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
For the price and location it is reasonable. It is like having a room in an apartment building (but much smaller like 8 rooms total).
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities

Water pressure fail & rotten stain in the wall

Water pressure at 10% (so no shower..) the toilet took 10 to refill between flushes. Found out in the morning they knew about the problem with the water, they didn’t apologise nor really cared. Horrid rotten stain falling from the aircon. Comfy bed, and aircon worked tho..
Stayed 1 night in Dec 2017

6/10 Okay

Deandre, Miami

Liked: Cleanliness, property conditions & facilities

Small hotel

Nice hotel in downtown Cancun, across street to mall and 15mins to cancun beach clubbing area. My problem with hotel is they charge higher then other hotels in the area but are cheap when it comes to towels, washrags, etc. I feel that the hotel should offer more to guest. For example, maybe give 2 tickets per room for free breakfast. Breakfast is only $5...so hotel will be giving back $10 to guest. I think thats fair because the price is too high for what you recieve.
Stayed 1 night in Dec 2017

4/10 Poor

John Edward, S CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bait, Switch, Lie, Dirty

Room first assigned for 7 nights was not one advertised. Was told that's all we have. Fortunately a pipe burs under bathroom sinkt and caused big studio to flood. With water tank and burst pipe took 4 days to repair.. Surprise..got moved to a room that was more like one advertised. Both rooms were dirty. Sheets not changed in 7 days.Recieved one new towel. Had to ask for toilet paper.Take sanitary wipes and large black plastic bags. Curtains are 8 inches to a foot to small for windows..Actually, book somewhere else Great neighborhood with plenty of options.
Stayed 1 night in Nov 2017

8/10 Good

Costa

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent choice

Good price,new building with nice design, kitchen, its quiet in the hotel, quiet, and quiet neighborhood, as it is not on the main road, location is fine, 10 min to walking street, 2 min to Mega grocery supermarket. Some restaurants around, good pizza on the corner! Did not want to leave , but it was fully booked.
Stayed 1 night in Sep 2017

8/10 Good

Costa, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New modern mini Hotel

I would put excellent mark , everything is perfect, except 1 thing.
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Average budget hotel.

I question the 5.0 rating in the only other review. The breakfast was very marginal (toast/jam/orange or apple and black coffee (no milk). All the front desk personnel struggled with English (as I struggle with Spanish). The location is nearly two miles from ADO bus terminal, ferry terminal and popular Senor Frogs. Construction on a new hotel has just started across the street from Studio 24 and will be noisy for the remainder of the year.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness

Me fue bien en general.

La limpieza fue buena en general por favor pongan cestos de basura en la cocina y destapacaños en el baño además de más sábanas en la cama.
Stayed 5 nights in Oct 2021

8/10 Good

Edgar Ivan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021