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Hilton Garden Inn Riverhead

3.0 star property
Suburban hotel with fitness centre and 24-hour front desk

Photo gallery for Hilton Garden Inn Riverhead

Terrace/patio
Exterior
Lobby
Snack bar
Indoor pool, outdoor pool, open 8:00 AM to 10 PM, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Hot tub
The current price is AU$193
includes taxes & fees
7 Dec - 8 Dec

Explore the area

View map
2038 Old Country Rd, Riverhead, NY, 11901
  • Place, Tanger Outlet Center
    ‪2 min walk‬
  • Place, Splish Splash Water Park
    ‪13 min walk‬
  • Place, Long Island Aquarium and Exhibition Center
    ‪9 min drive‬
  • Airport, Islip, NY (ISP-MacArthur)
    ‪31 min drive‬

Room options

View all photos for Room, Accessible

Premium bedding, in-room safe, iron/ironing board, free WiFi

Room, Accessible

8.4 out of 10
Very good
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Accessible

Premium bedding, in-room safe, iron/ironing board, free WiFi

Room, Accessible

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Premium bedding, in-room safe, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible

7.2 out of 10
Good
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Ceiling fan
Hypo-allergenic bedding available
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Jetted Tub (Hearing)

Premium bedding, in-room safe, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Jetted Tub (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Ceiling fan
Hypo-allergenic bedding available
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, in-room safe, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible (Hearing)

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Ceiling fan
Hypo-allergenic bedding available
Hair dryer
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Evolution Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

King Evolution Room

9.4 out of 10
Exceptional
(37 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Ceiling fan
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Blackout drapes/curtains
Ceiling fan
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queens Evolution Room

Standard Room

Two Queens Evolution Room

9.4 out of 10
Exceptional
(29 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Accessible King Evolution Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Accessible King Evolution Room

7.8 out of 10
Good
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Ceiling fan
Blackout curtains
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding available
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Ceiling fan
Hypo-allergenic bedding available
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Ceiling fan
Hypo-allergenic bedding available
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Peloton Bike)

Premium bedding, in-room safe, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed (Peloton Bike)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Ceiling fan
Hypo-allergenic bedding available
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, Bathtub (Hearing, Peloton Bike)

Premium bedding, in-room safe, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Accessible, Bathtub (Hearing, Peloton Bike)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Ceiling fan
Hypo-allergenic bedding available
Hair dryer
  • Sleeps 2
  • 1 King Bed

About the area

Riverhead

Hilton Garden Inn Riverhead puts you in the heart of Riverhead, steps from Tanger Outlet Center and within a 20-minute stroll of Out East Family Fun. Highlights at this hotel include a restaurant, an outdoor swimming pool and an indoor swimming pool. .The restaurant, Fork, is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub and pool loungers. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 6 AM and 10 AM and on weekends between 7 AM and 11 AM. There's also the convenience of free self parking. .Within a 30-minute drive of this 3-property class Riverhead hotel, attractions include Splish Splash Water Park and The Hamptons Beaches.

What's nearby

  • Tanger Outlet Center - 2 min walk - 0.2 km
  • Splish Splash Water Park - 13 min walk - 1.1 km
  • Riverhead Raceway - 16 min walk - 1.4 km
  • Out East Family Fun - 18 min walk - 1.5 km
  • Long Island Aquarium and Exhibition Center - 9 min drive - 11.7 km

Getting around

  • Riverhead Station - 8 min drive
  • Islip, NY (ISP-MacArthur) - 33 min drive

Restaurants

  • ‪Wendy's - ‬7 min drive
  • ‪Auntie Anne's - ‬15 min walk
  • ‪Taco Bell - ‬7 min drive
  • ‪Funky Pirate - ‬4 min drive
  • ‪Applebee's Grill + Bar - ‬10 min walk

About this property

Hilton Garden Inn Riverhead

Suburban hotel with fitness centre and 24-hour front desk
Hilton Garden Inn Riverhead offers its guests an indoor pool, an outdoor pool, Access to hot tub, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 1000 square feet (93 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and a picnic area are also featured at Hilton Garden Inn Riverhead. Self parking is free.

This 3-star Riverhead hotel is smoke free.

  • 114 guestrooms or units
  • 3 levels
  • 3 buildings
  • 1000 sq ft of conference space
  • 93 sq. m of conference space
  • Built in 1998
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Corner/local shop
  • Outdoor picnic space
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hilton Garden Inn Riverhead offers 114 accommodations with MP3 docking stations and a safe. This accommodation offers separate sitting areas. Beds feature premium bedding. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Riverhead hotel provides complimentary wired and wireless Internet access. 43-inch LCD televisions come with premium satellite channels and pay-per-view films. Additionally, rooms include an iron/ironing board and a ceiling fan. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Property amenity
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  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.6 out of 5, Wonderful, 1,000 reviews
The price is AU$244
includes taxes & fees
2 Dec - 3 Dec
Residence Inn by Marriott New York Long Island East End

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 6 AM to 10 AM on weekdays and 7 AM to 11 AM on weekends; USD 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Fork

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Private wine tours
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,000 square feet of conference space
  • 4 meeting rooms
  • Computer station

Outdoors

  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 1998
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 10 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 14.95 per person
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, Eurocard, Barclaycard and debit cards. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Riverhead
Hilton Garden Inn Riverhead
Riverhead Hilton Garden Inn
Hilton Garden Inn Riverhead Hotel Riverhead
Hilton Garden Inn Riverhead NY - Long Island
Hilton Garden Inn Riverhead Hotel
Riverhead Hilton Garden Inn
Hilton Garden Inn Riverhead NY - Long Island
Hilton Riverhead Riverhead
Hilton Garden Inn Riverhead Hotel
Hilton Garden Inn Riverhead Riverhead
Hilton Garden Inn Riverhead Hotel Riverhead

Frequently asked questions

What is the cancellation policy at Hilton Garden Inn Riverhead?

Hilton Garden Inn Riverhead offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn Riverhead?

As of 9 Nov 2025, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Riverhead on 7 Dec 2025 start from AU$192.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Garden Inn Riverhead?

Yep, Hilton Garden Inn Riverhead has a free self car park.

Are there any beaches close to Hilton Garden Inn Riverhead?

The closest beach to Hilton Garden Inn Riverhead is The Hamptons Beaches (34.8 km).

Does Hilton Garden Inn Riverhead have a pool?

Hilton Garden Inn Riverhead has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 10 PM.

What luxury perks are available at Hilton Garden Inn Riverhead?

Hilton Garden Inn Riverhead features an outdoor pool, an indoor pool and 1 hot tub.

What makes Hilton Garden Inn Riverhead a romantic place to stay?

1 hot tub and winery tours, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hilton Garden Inn Riverhead.

Does Hilton Garden Inn Riverhead serve breakfast?

Sure does, cooked-to-order brekkie is on offer on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.

Is there a free airport shuttle available at Hilton Garden Inn Riverhead?

No, Hilton Garden Inn Riverhead does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Garden Inn Riverhead?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Hilton Garden Inn Riverhead?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Reviews

Hilton Garden Inn Riverhead Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 572 out of 1000 reviews
Rating 8 - Good. 234 out of 1000 reviews
Rating 6 - Okay. 92 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 53 out of 1000 reviews

Reviews

10/10 Excellent

Cristin

Stayed 1 night in Aug 2025

10/10 Excellent

BERNADETTE

Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice.
Stayed 2 nights in Aug 2025

6/10 Okay

Desiree

Travelled with partner
Disliked: Cleanliness
It was nice and quiet at the hotel. Convenient stay for if you are going to the winery and outlet. I didn’t really like the food. The waffle was hard to cut into, the scrambled eggs were runny, and the fruit was old. The AC made a loud buzzing noise at 3am that woke me up the first night. The hotel said they fixed it but it still made a buzzing noise the next night. They staff cleans the rooms every other day so they never came to my room to clean. I had to ask for extra towels because they only gave 1 set. This was my second time coming here. Last time I came was in 2019 but I won’t be back
Stayed 2 nights in Aug 2025

10/10 Excellent

John

Stayed 2 nights in Jun 2025

8/10 Good

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. We always stay here. Friendly staff. My girlfriend had flies in her apple juice, and the waitress comped the meal. All in all a delightful time.
Stayed 1 night in Jul 2025

10/10 Excellent

George

Stayed 7 nights in Jul 2025

10/10 Excellent

Rona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

George, Clinton

Well appointed rooms. Very clean. Great staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel for the area

When I arrive CJ, the assistant manager was there. He helped me get into a room as soon as I got there the room was very clean and organized and spacious. The lobby was clean and had a lot of activities.
Stayed 4 nights in Jun 2025

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Frederick

Liked: Property conditions & facilities
All good
Stayed 1 night in Jun 2025

8/10 Good

Diane

Liked: Cleanliness
Stayed 1 night in Jun 2025

8/10 Good

Francis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for a quick overnight. Stayed third year in a row. Great job.
Stayed 1 night in Jun 2025

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel and very reasonably priced. The staff are great!
Stayed 1 night in Jun 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Murat

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They have a problem to clean rooms and beds.
Stayed 3 nights in Jun 2025

10/10 Excellent

Russell

Stayed 1 night in Jun 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was very clean and staff was extremely helpful
Stayed 2 nights in Apr 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. Hotel was clean, and well kept
Stayed 1 night in May 2025

10/10 Excellent

Haluk

Stayed 3 nights in Feb 2025

10/10 Excellent

Haluk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Mar 2025

10/10 Excellent

DJ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was pleasurable.
Stayed 2 nights in May 2025

4/10 Poor

Suzanne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
My previous stay there I had a fold away bed for one of my children in a 2 queen bed room no problem . This time I show up and they tell me we don’t provide such a thing and made me feel like I was making it up. My son is autistic and without to many details he needed a fold away bed. Last visit it wasn’t a problem This time I requested it in my reservations along with enough towels . I arrive to be told they don’t read those requests from third party against (aka Expedia) and they don’t do fold aways. I tired to find another hotel (I would rather pay extra to another company at this point ) but none avail. I was stuck . So I went to Walmart and bought a blow up twin mattress so my autistic son could sleep . I call front desk for the extra towels and was told he would send housekeeping right away. 3 hours later nothing. I send my other 2 kids diem to desk to get towels . Manager tells them they were already sent to the room. I call the desk . I never left room .. no one dropped off towels and no towels outside door . I call the desk again. Manager tried to double down that the housekeeper said he dropped them to the room . Well none did ! 5 min later. Housekeeping shows up with the towels and the manager was right behind him. I said , oh there they are finally . Housekeeping apparently likes to not work and lie to their boss. I was just hourly annoyed because I arrive after driving 15 hours with my children to be forced to go buy a bed and fight for towels
Stayed 2 nights in May 2025

6/10 Okay

Kavon

Liked: Amenities
Everything was great except the WiFi. If you’re a traveler with a gaming console of some sort then I’d recommend the Marriott or Hyatt. You cannot use an Ethernet cable for wired gaming due to their security with the WiFi. Also to even connect your game I had to contact their IT Support for their internet provider to even get access for my Playstation 5 to which the WiFi was horrible still. Other than that the stay was fine
Stayed 2 nights in May 2025