Les Jardins de Rio Boutique Hotel

4.0 star property

Photo gallery for Les Jardins de Rio Boutique Hotel

Standard Room, 1 Queen Bed Azul | Terrace/patio
Property video
Designer toiletries, bathrobes, towels, soap
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Egyptian cotton sheets, premium bedding, minibar, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Business services
The current price is AU$141
includes taxes & fees
3 July - 4 July

Explore the area

View map
Rua Cosme Velho 1342, Rio de Janeiro, RJ, 22241-091
  • Place, Tijuca National Park
    ‪3 min walk‬
  • Place, Morro dos Prazeres
    ‪10 min walk‬
  • Place, Corcovado Train
    ‪11 min walk‬
  • Airport, Rio de Janeiro (GIG-Galeão - Antonio Carlos Jobim Intl.)
    ‪22 min drive‬

Room options

Presidential Double Room, 1 Bedroom, Bathtub, Garden View Branca

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

Superior Suite, Pool View

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Standard Room, 1 Queen Bed Azul

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Presidential Double Room, Bathtub, Garden View Rosa

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Standard Room, 1 Queen Bed Vermelho

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Deluxe Double Room Laranja

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Standard Double Room, 1 Queen Bed, Bathtub Amarelo

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Deluxe Room, 1 Double Bed, Bathtub, Pool View Verde

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

About the area

Rio de Janeiro

At Les Jardins de Rio Boutique Hotel you'll be 4.4 km (2.7 mi) from Flamengo Beach and 4.4 km (2.7 mi) from Christ the Redeemer. Highlights at this boutique hotel include in-room free WiFi, furnished patios and LCD TVs. .Enjoy the outdoor swimming pool and pool loungers. 0 square feet (0 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include coworking space. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and spa services. Cooked-to-order breakfast is available daily between 8:30 AM and 11:00 AM. There's also the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4-property class Santa Teresa hotel include Sugar Loaf Mountain and Consulate General of the United States Rio de Janeiro.

What's nearby

  • Tijuca National Park - 3 min walk - 0.3 km
  • Morro dos Prazeres - 10 min walk - 0.9 km
  • Corcovado Train - 11 min walk - 1.0 km
  • Casa das Artes de Laranjeiras - 5 min drive - 1.8 km
  • Mirante Dona Marta - 6 min drive - 2.2 km

Getting around

  • Rio de Janeiro Central Station - 9 min drive
  • Cosme Velho Station - 11 min walk
  • Rio de Janeiro (SDU-Santos Dumont) - 19 min drive

Restaurants

  • ‪Mamma Rosa Ristorante - ‬18 min walk
  • ‪Rio Coffee House - ‬12 min walk
  • ‪Capitu Café - ‬15 min walk
  • ‪Santê - ‬6 min drive
  • ‪Cantina do Gaúcho - ‬5 min drive

About this property

Les Jardins de Rio Boutique Hotel

WiFi is free in public spaces. Business amenities include 2 meeting rooms and coworking spaces. A free manager's reception is offered daily. Event space at this hotel measures 0 square feet (0 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a rooftop terrace, and spa services are also featured at the business-friendly Les Jardins de Rio Boutique Hotel. The hotel can provide concierge services and wedding services.

Smoking is allowed in designated areas at this 4-star Rio de Janeiro hotel.

  • 8 guestrooms or units
  • Conference rooms
  • 0 sq ft of conference space
  • 0 sq. m of conference space
  • Manager's reception (free)
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Smoking in designated areas
Les Jardins de Rio Boutique Hotel offers 8 air-conditioned accommodations with minibars and a safe. Rooms open to furnished patios. This individually decorated and furnished accommodation includes desks. Beds feature Egyptian cotton sheets and premium bedding. 32-inch LCD televisions come with premium cable channels.

Bathrooms include bathrobes, designer toiletries and complimentary toiletries. This Rio de Janeiro hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily cooked-to-order breakfast available 8:30 AM to 11:00 AM for a fee: BRL 40 for adults and BRL 40 for children
  • Free daily manager's reception

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Conference space
  • Coworking space

Outdoors

  • Beach towels
  • Garden
  • In the mountains
  • Pool loungers
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • Art Deco architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 7:00 PM
Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for BRL 150.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately BRL 40 for adults and from BRL 40 for children
  • Airport shuttle fee: BRL 200 per vehicle (one-way, maximum occupancy 3)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: BRL 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.

Property is also known as

Jardins Rio
Jardins Rio Hotel
Jardins Rio Hotel Rio de Janeiro
Jardins Rio Rio de Janeiro
Les Jardins De Rio Rio De Janeiro, Brazil
Jardins Rio Boutique Hotel Rio de Janeiro
Jardins Rio Boutique Hotel
Jardins Rio Boutique Rio de Janeiro
Jardins Rio Boutique
Les Jardins de Rio
Les Jardins Hotel Janeiro
Les Jardins de Rio Boutique Hotel Hotel
Les Jardins de Rio Boutique Hotel Rio de Janeiro
Les Jardins de Rio Boutique Hotel Hotel Rio de Janeiro

Frequently asked questions

Are there any beaches close to Les Jardins de Rio Boutique Hotel?

The closest beach to Les Jardins de Rio Boutique Hotel is Copacabana Beach (4.2 km).

How much does it cost to stay at Les Jardins de Rio Boutique Hotel?

As of 9 June 2026, prices found for a 1-night stay for 2 adults at Les Jardins de Rio Boutique Hotel on 3 July 2026 start from AU$141, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Les Jardins de Rio Boutique Hotel?

There's no onsite spa, but this property does offer services like massages.

Does Les Jardins de Rio Boutique Hotel have a pool?

Les Jardins de Rio Boutique Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Les Jardins de Rio Boutique Hotel a romantic place to stay?

Romance packages, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Les Jardins de Rio Boutique Hotel.

Does Les Jardins de Rio Boutique Hotel serve breakfast?

You bet, cooked-to-order brekkie is served daily from 8:30 AM to 11:00 AM.

Is there a free airport shuttle available at Les Jardins de Rio Boutique Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Les Jardins de Rio Boutique Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Les Jardins de Rio Boutique Hotel?

No, pets are not allowed.

Les Jardins de Rio Boutique Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 56 out of 85 reviews
Rating 8 - Good. 17 out of 85 reviews
Rating 6 - Okay. 5 out of 85 reviews
Rating 4 - Poor. 3 out of 85 reviews
Rating 2 - Terrible. 4 out of 85 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Sydney Alyssa

Liked: Cleanliness, property conditions & facilities
Loved this hotel, the room was cleaned and had some pretty views. The staff, Natacha, was so kind to us and checked on us throughout our stay. The hotel wasn’t too far from popular spots and was easy to find!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend this beautiful property! It is an amazing retreat from the busy city offering quiet, tropical and spacious surroundings with the nicest, caring and accommodating staff ever! Dany, the owner, goes above and beyond to ensure a special stay, she's the best!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kennan

Liked: Cleanliness, staff & service, amenities
We had a delightful stay at Les Jardins. The made to order breakfast and friendly staff were the highlights for us!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

hayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so kind and the place was amazing!!
Stayed 7 nights in Aug 2025
Verified

8/10 Good

Augusto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice modernist house, beautiful landscape. Great breakfast.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

It was a great pleasure to stay in Les Jardins of Rio.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Ram Singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property, amazing host. I loved the place very much. Roof top got view to Christ the redeemer. One of the best property I have stayed in.
Stayed 4 nights in May 2024
Verified

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be back next Saturday.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Service was outstanding, owners, manager, everyone was very helpful. The hotel is beautiful, chic and stylish.... A place to relax after visiting Rio. Breakfast was special not only because of the place and the view it has where it was served, but because it was prepared to the detail. I hope to go back soon.
Verified

8/10 Good

Cristina

Liked: Staff & service, property conditions & facilities
Les Jardins is a charming place with beautiful gardens and quiet despite being in Rio! However, it is isolated in streets that are not safe at night; all travel to and from has to be done by Uber.I Only breakfast is provided; all other food has to be ordered online and delivered, although the staff are willing to do the ordering. Breakfast is also served very late - not till 9am. And the room was not cleaned during my stay - apparently I had to ask for this. It was billed as a 4 star hotel but I would say it id more of a stylish pension/b&b. I was the only person staying there.
Stayed 6 nights in Jun 2024
Verified

6/10 Okay

Martin

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service

Be wary of later arrivals!

The most ridiculous (non) check in experience I have ever had. Numerous attempts to convey I would arrive later in the evening and for them to make arrangements. They said yes. I arrived @ 22:05, and it was like Marie Celeste, the lights were on, door open, but no-one there. Eventually I found an English couple staying at the hotel, who helped me get a key for an unoccupied room, so I didn’t have to sleep in a chair in reception. I also cut my foot stepping on a piece of glass on the floor in my room. On the positive the gardens are nice, the building is quite pleasant, though lots of steps!!, and the pool was very nice.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we stepped into Les Jardins de Rio Boutique Hotel, we felt right at home. The hospitality here is truly exceptional. The person at the front desk goes above and beyond to make your stay comfortable and is available at all times. The attentive staff ensures that every need is met promptly and with a smile. This small, quaint hotel has the charm of staying in a museum, with beautifully decorated art rooms, fascinating artifacts, and stunning architecture. The atmosphere is relaxing and unhurried, allowing guests to fully unwind and enjoy their stay. One of the highlights of our visit was the breathtaking views from the rooftop, where you can soak in the beauty of Rio de Janeiro. We were also delighted to see monkeys from our porch, adding a unique touch to our experience. Special mention to Kadosh, one of the exceptional employees, who is incredibly attentive and prepares the best breakfast we’ve ever had. His dedication to ensuring guests have a pleasant stay is truly commendable. Overall, Les Jardins de Rio Boutique Hotel offers a perfect blend of comfort, charm, and outstanding service. Highly recommended for anyone looking to feel at home while exploring the wonders of Rio.
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

colleen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couldn't even get in!!!!

We arrived at the hotel shortly after 8pm in a mega rain storm..... and we couldn't get in. We buzzed, we yelled and knocked, we called 3 times, and there was no one to recieve us. We stood there for almost 30 mins, in a downpour, in front of the door, and it was terrible. We paid over 100usd and I am livid! We have called more than a dozen times and no answer. I am demanding a refund, and a way for the hotel to make this terrible experience correct.
Stayed 1 night in May 2019
Verified

8/10 Good

laetitia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique et atypique endroit où nous avons été reçu avec soin et convivialité. Tous les bons conseils et adresses partagés par Dany furent excellents. La deco et les chambres sont sublimes . La chambre aurait mérité un ménage régulier lors de notre séjour ainsi qu’un réfrigérateur rempli d eau plus souvent. Mais l expérience reste inoubliable.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

FELIPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A melhor opção no Rio

Se preparem para uma experiência única no Rio de Janeiro. O hotel é muito intimista, praticamente dentro da mata e com uma vista privilegiada do Cristo. Os funcionários são incríveis. Quero destacar o Kadosh e a Taisa pela atenção deade a reserva ao check-out. A fundadora Dany, a artista plástica francesa que trouxe um ar exclusivo em cada detalhe, tem uma energia que consegue erradiar em cada detalhe e ambiente. Eu escolhi o quarto rosa... gigabte, aconchegante, acolhedor. Obrigado por essa experiência!
Stayed 3 nights in Aug 2025
Verified

4/10 Poor

francis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No me gusto

En el hotel no hay nadie, te dan una clave para entrar y salir, te mandan todo por mensaje y nunca mas viste a nadie!!!!! Llegue tarde despues de un paseo y todo oscuro tuve que usar la linterna de mi telefono. En las cercanías no hay nada para ir a comer
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Com certeza vou voltar!!!

Muito bom!! A funcionária Patricia super simpática e solicita, sempre nos ajudando e com um astral incrível. O ambiente é super agradável e limpo, com uma vista linda do cristo.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Reisla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Experiência singular

Fui pro show da Lady Gaga e estava buscando apenas uma estadia confortável, mesmo que longe da praia. O Les Jardins foi um achado porque não tive a experiência de um hotel convencional. Em vez disso o espaço me proporcionou uma outra experiência do Rio de Janeiro, diferente daquela que vemos na TV, de festas e praia. É uma experiência voltada pro Rio da Mata Atlântica, com sua fauna e flora exuberantes, da arquitetura, da literatura e das artes. No Cosme Velho pude sentir outro ritmo da cidade, imaginar como ali viveram pessoas que fizeram história, como Machado de Assis. A proprietária do local é artista, de forma que suas obras se encontram expostas no local, o que me deu insights valiosos sobre como o Rio é uma cidade que inspira. Do rooftop do hotel, a vista pro Cristo Redentor. O Rio é definitivamente singular. Acordar cedo, com o barulho dos pássaros e fazer yoga com essa vista foi gratificante. Pra quem respira arte e busca por um refúgio, esse é o local. Sobre o atendimento só tenho agradecer a todos da equipe, da cozinha, pelas conversas, pelo café da manhã. E um dos grandes pontos da estadia, tão afetuoso quanto o próprio lugar foi ter a oportunidade de ser atendida e conversar com o Kadosh. Cuidou da reserva com muita atenção, se comunicou prontamente via WhatsApp, é uma pessoa vibrante e de muita serenidade, sinto que tivemos trocas tão boas que deu até vontade de ser amiga. Outro ponto alto é que há senha para entrar no hotel e você não precisa andar com chave
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maravilhoso

O hotel é maravilhoso, além disso foram super gentis nos dando um upgrade quando descobriram que escolhemos o hotel para passar a noite de núpcias.
Stayed 3 nights in Apr 2025
Verified

8/10 Good

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastisk dyre liv

Her får du stille omgivelser men en følelse at du er litt inni en jungel, jeg fikk møte 2 typer aper som henger rundt hotelet, de kom nesten helt til deg, å det var papegøyer å andre fine fugler som jeg fikk øye på, fantastisk.
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Maïlys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel confortable avec un très bon accueil

Hôtel avec une deco contemporaine, un rooftop avec une belle vue, le petit dej hyper frais et varié et surtout un service extra!
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

Susani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GRATA SURPRESA

O hotel é maravilhoso e as instalações são muito melhores do que as fotos! Ficamos no quarto laranja, que é muito espaçoso, tem uma banheira enorme. Os funcionários são muito simpáticos e as áreas comuns são bem conservadas e agradáveis. Com certeza voltaríamos!
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel me surpreendeu positivamente, quarto amplo , confortável excelente para relaxar . O funcionário foi super atencioso , a proprietária do espaco foi muito simpática . Excelete opção de vinho, local com obras de arte , e decoração de bom gosto . Com certeza voltaremos .
Stayed 1 night in Mar 2019
Verified

2/10 Terrible

THAIS

Disliked: Staff & service, property conditions & facilities, room comfort

Falta segurança, equipe e manutenção

Reservei o hotel pelo site para uma comemoração romântica de casal. Chegando ao hotel, não era nada do que havíamos contratado. Dentre os detalhes (descarga que não tinha vazão de água suficiente, porta completamente solta do closet, falta de cortinas do tipo blackout em quarto com portas de vidro, ar condicionado que não dava conta do espaço), o que mais nos preocupou foi uma porta que ficava aberta para a área externa do hotel. Era para ser um jardim privativo que dava para a porta de vidro do banheiro, porém a porta desse jardim ficava aberta. Além de não me sentir confortável em tomar banho com uma porta aberta, não seria seguro dormir com ela destrancada, uma vez que qualquer pessoa poderia ter acesso ao quarto passando pelo jardim e entrando pela porta do banheiro (que estava com um amassadinho e não travava). Descemos e conversamos com o único funcionário que estava no local e ele apenas lamentou e não se dispôs a nos ajudar. Sugeriu que dormíssemos assim e conversassemos com o gerente no dia seguinte. Optamos por não ficar no local e tentamos fazer um acordo sobre o cancelamento, mas o funcionário repetiu que ele não era o responsável por essa parte e reforçou que deveríamos ligar no hotel no dia seguinte. Não houve solução para nenhuma de nossas solicitações. Me senti lesada. Não recomendo.
Stayed 3 nights in Oct 2018
Verified

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bela paisagem com jardim bem cuidado.

Hotel com casa muito linda. Quarto espaçoso com banheira que tem um jardim para se admirar. Café da manhã bom sendo um ótimo lugar para descansar e esquecer da vida.
Stayed 1 night in Oct 2018