4/10 Poor
Mary
Travelled with partner
17 Feb 2024
Don’t advertise things you cannot offer. From no towels in bathroom (even when leaving a tip every day) to no hot water in shower, no a la carte restaurant (even tho we were told to go to desk every day). The last attempt, the line formed and was opened at 9am. We were about 4 couples back. The Mexican couple ahead of us got offered multiple time slots (because I understand Spanish) and then we were told”full”. In fact all the non-Mexican guests were denied. Leaves a very bad taste.
Mary
Stayed 7 nights in Feb 2024