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The Balkan Jewel Resort, Trademark Collection by Wyndham

4.0 star property

Photo gallery for The Balkan Jewel Resort, Trademark Collection by Wyndham

Exterior
Premium bedding, memory-foam beds, in-room safe, desk
Dining
Lobby
Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Gym
The current price is AU$104
includes taxes & fees
20 June - 21 June

Explore the area

View map
Razlog Valley, Razlog, 2760
  • Place, Pirin Golf and Country Club
    ‪17 min walk‬
  • Place, Bansko Ski Resort
    ‪17 min drive‬
  • Place, Bansko Gondola Lift
    ‪17 min drive‬

Room options

View all photos for Club Studio, 1 Single Bed (Attic)

Premium bedding, memory-foam beds, in-room safe, desk

Club Studio, 1 Single Bed (Attic)

  • 40 sq m
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Studio, 1 Single Bed

Premium bedding, memory-foam beds, in-room safe, desk

Studio, 1 Single Bed

  • 45 sq m
  • Sleeps 4
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Studio, 1 Single Bed

Premium bedding, memory-foam beds, in-room safe, desk

Deluxe Studio, 1 Single Bed

  • 50 sq m
  • Sleeps 4
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Studio, 1 Single Bed (Attic)

Premium bedding, memory-foam beds, in-room safe, desk

Studio, 1 Single Bed (Attic)

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room, 1 Single Bed

Premium bedding, memory-foam beds, in-room safe, desk

Family Room, 1 Single Bed

  • 60 sq m
  • Sleeps 5
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Family Suite, 1 Single Bed

Premium bedding, memory-foam beds, in-room safe, desk

Family Suite, 1 Single Bed

  • 65 sq m
  • Sleeps 6
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 Single Bed

Premium bedding, memory-foam beds, in-room safe, desk

Deluxe Suite, 1 Single Bed

  • 60 sq m
  • Sleeps 6
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Family Suite, 1 Single Bed (Attic)

Premium bedding, memory-foam beds, in-room safe, desk

Family Suite, 1 Single Bed (Attic)

8.0 out of 10
Very good
(1 review)
  • 65 sq m
  • Sleeps 6
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Luxury Villa, Multiple Beds

Premium bedding, memory-foam beds, in-room safe, desk

Luxury Villa, Multiple Beds

  • 120 sq m
  • Sleeps 8
  • 3 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, Multiple Beds, Accessible, Non Smoking

Premium bedding, memory-foam beds, in-room safe, desk

Room, Multiple Beds, Accessible, Non Smoking

  • 85 sq m
  • Sleeps 6
  • 4 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Club Studio, Multiple Beds, Non Smoking (Spa n Restaurant Access)

Premium bedding, memory-foam beds, in-room safe, desk

Club Studio, Multiple Beds, Non Smoking (Spa n Restaurant Access)

  • 40 sq m
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Studio, Multiple Beds, Non Smoking

Premium bedding, memory-foam beds, in-room safe, desk

Deluxe Studio, Multiple Beds, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 60 sq m
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Studio, Multiple Beds (Superior Studio)

Premium bedding, memory-foam beds, in-room safe, desk

Deluxe Studio, Multiple Beds (Superior Studio)

  • 60 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Studio, Multiple Beds (Superior Studio)

Premium bedding, memory-foam beds, in-room safe, desk

Superior Studio, Multiple Beds (Superior Studio)

  • 60 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

About the area

Razlog

A family-friendly stay in Razlog awaits you at The Balkan Jewel Resort, Trademark Collection by Wyndham. You'll be 11 km (6.9 mi) from Paisii Hilendarski Historical Center and 11.1 km (6.9 mi) from Holy Trinity Church. Highlights at this ski hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and Ayurvedic treatments. At the hotel's own lounge bar, you can stop for a drink. Enjoy the indoor swimming pool, gym, kids' club and Turkish bath/hammam. Business travelers can take advantage of a meeting room and conference space. Plus you'll find free Wi-Fi in public areas, a hot tub and a sauna. There's also the convenience of a free area shuttle. .In the area of this 4-property class Razlog hotel, you'll find Bansko Ski Resort.

What's nearby

  • Pirin Golf and Country Club - 17 min walk - 1.4 km
  • Holy Trinity Church - 16 min drive - 13.3 km
  • Bansko Ski Resort - 17 min drive - 14.4 km
  • Bansko Gondola Lift - 17 min drive - 14.7 km
  • Ski Bansko - 38 min drive - 25.0 km

Getting around

  • Sofia (SOF) - 139 min drive

Restaurants

  • ‪Fresh - ‬10 min drive
  • ‪café black & white - ‬9 min drive
  • ‪Casa di Papi - ‬10 min drive
  • ‪Hotel 3 mountains - ‬6 min drive
  • ‪Тенекията - ‬9 min drive

About this property

The Balkan Jewel Resort, Trademark Collection by Wyndham

After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. For a free ride to the slopes, hop on the mountain hotel's complimentary ski shuttle. The Balkan Jewel Resort, Trademark Collection by Wyndham helps provide the perfect winter holiday with ski storage, ski equipment rentals, and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site, as well as a snack bar/deli. A computer station is on site and WiFi is free in public spaces. This ski hotel also offers an indoor pool, an outdoor pool and a children's pool.

Smoking is allowed in designated areas at this 4-star Razlog hotel.

  • 160 guestrooms or units
  • Deli
  • Supervised kid's activities (free)
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Computer for guest use
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
The Balkan Jewel Resort, Trademark Collection by Wyndham offers 160 accommodations with DVD players and a safe. This accommodation has separate sitting areas and is furnished with single sofa beds and desks. Memory foam beds feature premium bedding. Accommodation at this 4-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, separate dining areas and kitchenware and utensils. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Razlog hotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

Similar properties

Sauna, steam room, body treatments, aromatherapy, hot stone massages
Saint George Palace
Bansko
  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
4.3 out of 5, Excellent, 201 reviews
The price is AU$87
includes taxes & fees
14 June - 15 June
Saint George Palace

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 5 km
  • Free shopping centre shuttle
  • Free ski shuttle
  • Onsite parking available only on request

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Horseback riding/rentals
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dining table
  • DVD player
  • Free area shuttle
  • Free supervised activities for children
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • Hardwood flooring in room
  • Lift
  • Smooth flooring in room
  • Tile flooring in room

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Single sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Oven
  • Room service
  • Separate dining area

More

  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate

Special check-in instructions

The front desk is open daily from 8:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
A printed booking confirmation must be presented at check-in.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 20 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Rollaway bed fee: EUR 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 16 years old.
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 16 years old. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a smoke detector and a first aid kit in all accommodation. The property is professionally cleaned.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Balkan Jewel
Balkan Jewel Bansko
Balkan Jewel Resort
Balkan Jewel Resort Bansko
Balkan Resort
Balkan Jewel Resort Diamond Resorts Bansko
Balkan Jewel Resort Diamond Resorts
Balkan Jewel Diamond Resorts Bansko
Balkan Jewel Resort by Diamond Resorts
Balkan Jewel Resort Razlog
Balkan Jewel Razlog
Balkan Jewel by Diamond s
Razlog Balkan Jewel Resort and Chalets Aparthotel
Balkan Jewel Resort Chalets Razlog
Balkan Jewel Resort Chalets
Balkan Jewel Chalets Razlog
Aparthotel Balkan Jewel Resort and Chalets Razlog
Aparthotel Balkan Jewel Resort and Chalets
Balkan Jewel Resort and Chalets Razlog
Balkan Jewel Chalets
Balkan Jewel Resort by Diamond Resorts
Balkan Jewel Resort
Razlog Balkan Jewel Chalets

Frequently asked questions

What is the cancellation policy at The Balkan Jewel Resort, Trademark Collection by Wyndham?

The Balkan Jewel Resort, Trademark Collection by Wyndham offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Balkan Jewel Resort, Trademark Collection by Wyndham?

As of 12 June 2026, prices found for a 1-night stay for 2 adults at The Balkan Jewel Resort, Trademark Collection by Wyndham on 20 June 2026 start from AU$104, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at The Balkan Jewel Resort, Trademark Collection by Wyndham?

Yep, there is an onsite spa at The Balkan Jewel Resort, Trademark Collection by Wyndham. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does The Balkan Jewel Resort, Trademark Collection by Wyndham have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 9:00 AM to 9:00 PM (Seasonal outdoor pool open from June to September).

What luxury perks are available at The Balkan Jewel Resort, Trademark Collection by Wyndham?

The Balkan Jewel Resort, Trademark Collection by Wyndham features a full-service spa, an outdoor pool and an indoor pool. All guestrooms come with memory foam beds, premium bedding and room service.

What makes The Balkan Jewel Resort, Trademark Collection by Wyndham a romantic place to stay?

1 hot tub and couples spa treatments, as well as memory foam beds in the guestrooms, all help set the scene for a romantic weekend at The Balkan Jewel Resort, Trademark Collection by Wyndham.

Is The Balkan Jewel Resort, Trademark Collection by Wyndham family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that The Balkan Jewel Resort, Trademark Collection by Wyndham is a hit with families.

Is there a free airport shuttle available at The Balkan Jewel Resort, Trademark Collection by Wyndham?

No, The Balkan Jewel Resort, Trademark Collection by Wyndham does not offer an airport shuttle service.

Is there a bar or restaurant at The Balkan Jewel Resort, Trademark Collection by Wyndham?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Balkan Jewel Resort, Trademark Collection by Wyndham?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at The Balkan Jewel Resort, Trademark Collection by Wyndham?

No, pets are not allowed.

Is there a golf course on site at The Balkan Jewel Resort, Trademark Collection by Wyndham?

There is a golf course next to The Balkan Jewel Resort, Trademark Collection by Wyndham.

The Balkan Jewel Resort, Trademark Collection by Wyndham Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 30 out of 62 reviews
Rating 8 - Good. 16 out of 62 reviews
Rating 6 - Okay. 6 out of 62 reviews
Rating 4 - Poor. 6 out of 62 reviews
Rating 2 - Terrible. 4 out of 62 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Per

Liked: Cleanliness, staff & service, property conditions & facilities
Cheap, clean and ok good food.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Fanny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel with spa facilities in a quiet, green area. Staff was friendly, breakfast offered variety. The bed was a bit too soft, but overall the room was fine.
Stayed 1 night in Oct 2024
Verified

6/10 Okay

Adar

Disliked: Staff & service, property conditions & facilities

Nice place

We stayed for a few days - when we arrived we found out that there was a youth camp in the hotel that took over all the hotel and we felt like we had no place there.
Stayed 8 nights in Aug 2024
Verified

10/10 Excellent

Lyubomir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Will be back! Thank you
Stayed 5 nights in Jul 2024
Verified

8/10 Good

igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not in enough promoted hotel. Excellent food (breakfast and a la card). Generally, in Bulgaria people working as waiters are not pleasant and this hotel are not exceptional. Big and clean apartments.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Veselka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The two bedroom apartment was as expected. The bedrooms were with Mountain view and the balcony with pool. Rooms are spacious and kitchen is supplied with everything needed. There are oven, stove top, fridge and tea and coffee makers. The apartment has 2 bathrooms and a shower.
Stayed 1 night in Jun 2024
Verified

2/10 Terrible

Wan Ju

Disliked: Cleanliness, amenities, property conditions & facilities
The room is not updated. Mattresses are too old with spring coil noise once you sit on. Room is big but many things are out of orders such as bedside table lights are not on, no power charging sockets. Shower is very small.
Stayed 1 night in May 2025
Verified

4/10 Poor

Tina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a 4 star. Staff are uninterested in doing anything. Waited 4 days for handwash bottle to be replaced. No room amenities. Bathrooms old and run down with wires showing. Food pretty poor especially fkr vegetarian. Meat often was undercooked. Pool aree dirty and run down.
Stayed 7 nights in Feb 2025
Verified

4/10 Poor

Yordan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The appartment was clean and big enough to accomodate five people. There was a fireplace, which was really nice to have. Unfortunately, the things we didn't like were more than what we liked: during the whole stay (8 days) the towels where changed only once and after our requeste; the air in the SPA center was cold, the there were three saunas, but only one was working; the water in the swimming pool was very cloudy and I didn't let my kids in it (it was like that during the whole stay). The food in the restaurant was OK, but almost the same every day and not much choice. For breakfast there was a local dish called banitsa, which is really good pastry, when it is freshly baked and homemade, but unfortunately the one in the restaurant was from the frozen one sold in the shops (equivalent of the frozen pizza). As a whole I wouldn't recommend it as the cost was not cheap, but the quality of the service was not what you would expect.
Stayed 8 nights in Feb 2025
Verified

2/10 Terrible

Fisnik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel experience ever!

This hotel deserves zero stars. From the moment we arrived, the service was atrocious. The head waiter was incredibly rude, condescending, and unprofessional. He treated us like an inconvenience and made us feel unwelcome. The food was equally disappointing. It was bland, poorly prepared, and lacked any flavor. The cleanliness of the hotel was also subpar. Our room was dusty, the bathroom wasn't properly cleaned, and the overall hygiene standards were questionable. The service throughout the hotel was consistently terrible. Staff were unhelpful, slow to respond, and seemed uninterested in providing any kind of assistance. This was by far the worst hotel experience I have ever had. I would strongly advise anyone considering staying here to look elsewhere.
Stayed 3 nights in Jan 2025
Verified

8/10 Good

jaoued

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout ok et bon rapport qualité prix
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Volkan

Liked: Cleanliness, staff & service, amenities
Bansko’ya araçla 15 dk uzaklıkta, servis olanağı var. Odalar temiz, çalışanlar güleryüzlü ve ilgili. Yemek gayet yeterli.
Stayed 1 night in Jan 2026
Verified

8/10 Good

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand appart et chouette piscine interieure
Stayed 1 night in May 2025
Verified

6/10 Okay

Adnan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
gut
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Maike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr erholsam, idyllische gelegen am Rande des Piringebirge. Schöne Poolanlage, sowohl innen als auch aussen. Frühstück reichhaltig.
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular views from our room. All employees were attentive and professional. Loved the food in the restaurant and the pool was sparkling. Would love to come back again.
Stayed 5 nights in Jul 2018
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
the hotel is very old, the service very poor , almost no one speak English, the bathroom inside the room is very small , and overall I'm not satisfied at all. I stayed for 3 nights and they only fix the beds every day and nothing else , they don't even wash the dishes for 3 days!!!
Stayed 3 nights in Jan 2020
Verified

6/10 Okay

Sergey

Liked: Cleanliness, staff & service
Так себе номер. В спальне нет телевизора, в гостиной очень маленький. В ванной комнате не повернуться, очень тесная.
Stayed 2 nights in Feb 2018
Verified

10/10 Excellent

Kwok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed for a weekend ski

Comfortable, clean and everything prepared and heat was turned on before our arrival. It's a comfortable place to stay skiing in Bansko. It's about 20+ minutes from the Gondola and there's free shuttle bus. The hotel food was pretty good and less pricey than the places in town.
Stayed 2 nights in Jan 2018
Verified

4/10 Poor

Emmanouil

Liked: Cleanliness, room comfort

Good budget stay at bansko area

nice hotel. pool very small and crowded, no towels or flipflops to use. sauna/hamam not in same building as rooms so people have to walk outside at cold weather to go to rooms. Elevators very slow. Kids place good and spacious lot of toys. location is outside bansko need car. breakfast was ok and personel working very friendly. parking easy. free shuttle bus to gondola. Rooms clean warm and spacious. issues: - very small tv and not plugs to charge phones. I had to find to use plugs of sidebed lamps to get some power - checkout problem with double payment hope to resolve soon. - Fridge was not plugged in when arrived.
Verified

10/10 Excellent

Vasiliki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Μια υπεροχη διαμονη!

Το ξενοδοχειο ειναι εξαιρετικο με πολυ ομορφα και ζεστα δωματια!Φανταστειτε πως ειχαμε τζακι στο δωματιο μας και δεν χρειαστηκε καν να το αναψουμε λογω της αρκετης ζεστης που επικρατουσε!Ο χωρος του σπα πολυ καλος και καθαρος οπως επισης και το εστιατοριο!Το Μπανσκο βρισκεται 7 λεπτα μακρια με το αυτοκινητο!Θα ξαναπηγαιναμε σιγουρα!
Stayed 5 nights in Dec 2017
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort

Wouldn't recommend it

The Balkan Jewel Resort is located outside the city. It's a 15 minute drive to Bansko with almost nothing in between. So if you don't want to spend your entire time at the resort, you'll have to take a shuttle to the city. The resort is split up into four building, unfortunately they are not connected with an internal walkway. Ergo you have to exit your building to go to the restaurant, the front desk, the gym/massage room/ jacuzzi, etc. Think about that in the winter; you'll have to wear a winter coat just to go for breakfast or pack a bag to go for a massage. We went during the off season. We were in the Amber building of the resort. All the lights in the building were almost always off, so we would have to turn on the lights when we entered/exited the building and our floor. The building was deserted. It's just strange for a hotel. The sole restaurant at the resort isn't very good but it's your only option if you don't want to get out. I regret picking the Balkan Jewel Resort. I strongly recommend picking a hotel in Bansko, around the city center instead.
Stayed 2 nights in Oct 2017
Verified

10/10 Excellent

Nour Hussein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

lovely please and food

Very good condition and nice people the location is also amazing
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nettes hotel in razlog, in nächter näher zu bansko

Es war ein schöner Aufenthalt, Zimmer sehr komfortabel. Die Badelandschaft schön jedoch hätten Säuberugsgegenstände aus der Badelandschaft entfernt werden sollen, jene stören etwas das Gesamtbild.
Verified

10/10 Excellent

Stefan & Abbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience

The hotel was amazing, the staff were very welcoming, friendly and helpful throughout our whole stay. The location was nice and quiet, but the shuttle busses that the hotel offers to Bansko makes it so convenient for a perfect holiday. Easy to get to the ski resort, and relaxing.