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Eldorado Resort Casino at THE ROW

4.0 star property
Hotel with 7 restaurants, steps from National Bowling Stadium

Photo gallery for Eldorado Resort Casino at THE ROW

Front of property
7 restaurants, breakfast, lunch, dinner served; Italian cuisine
Theatre show
Luxury Room, 2 Queen Beds, Non Smoking
5 bars/lounges, brewpub

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Housekeeping
  • Room service
The current price is AU$139
includes taxes & fees
18 May - 19 May

Explore the area

Map
345 N Virginia St, Reno, NV, 89501
  • National Bowling Stadium
    ‪2 min walk‬
  • National Automobile Museum
    ‪10 min walk‬
  • University of Nevada-Reno
    ‪11 min walk‬
  • Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪7 min drive‬

Room options

View all photos for Premium Suite King Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Premium Suite King Non-Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout curtains
Separate bath and shower
Bathrobes
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 2 Queen Beds, Non Smoking

Luxury Room, 2 Queen Beds, Non Smoking

Luxury Room, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
Designer toiletries
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds, Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Blackout curtains
Eco-friendly toiletries
Designer toiletries
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite King Non-Smoking

Studio Suite King Non-Smoking

Studio Suite King Non-Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
Blackout curtains
Private bathroom
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twenty One Suite King Non-Smoking

Twenty One Suite King Non-Smoking

Twenty One Suite King Non-Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for PETITE ROOM 1 QUEEN NON-SMOKING

PETITE ROOM 1 QUEEN NON-SMOKING

PETITE ROOM 1 QUEEN NON-SMOKING

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Blackout curtains
Eco-friendly toiletries
Designer toiletries
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Corner Spa Suite King Non-Smoking

Corner Spa Suite King Non-Smoking

Corner Spa Suite King Non-Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout curtains
Separate bath and shower
Bathrobes
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Player Spa Large Suite King Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Player Spa Large Suite King Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout curtains
Separate bath and shower
Bathrobes
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Player Spa Suite King Non-Smoking

Player Spa Suite King Non-Smoking

Player Spa Suite King Non-Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout curtains
Separate bath and shower
Bathrobes
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Blackout curtains
Eco-friendly toiletries
Designer toiletries
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Blackout curtains
Eco-friendly toiletries
Designer toiletries
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Premium Room, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Blackout curtains
Eco-friendly toiletries
Designer toiletries
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Room, 1 King Bed, Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxury Room, 1 King Bed, Smoking

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Designer toiletries
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Premium Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Blackout curtains
Separate bedroom
Eco-friendly toiletries
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Petite Suite King Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Petite Suite King Non-Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout curtains
Private bathroom
Designer toiletries
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxury Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Designer toiletries
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Reno

Eldorado Resort Casino at THE ROW puts you in the heart of Reno, steps from National Bowling Stadium and within a 15-minute stroll of National Automobile Museum. Highlights at this hotel include 7 restaurants, 5 bars/lounges and a full-service spa. .A day of pampering at The Spa at Silver Legacy can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and hydrotherapy. The fine-dining restaurant, Roxy, is open for dinner. Brew Brothers is the hotel's own brewpub, serving drinks along with lunch and dinner. Enjoy the nightclub, gym, seasonal outdoor swimming pool and pool loungers. Additionally, you'll find a casino, free Wi-Fi in public areas and a 24-hour business centre. There's also the convenience of valet parking. .Sights within a 15-minute walk of this Downtown Reno hotel include University of Nevada-Reno and Nevada Museum of Art.

What's nearby

  • Riverwalk District - 2 min walk - 0.2 km
  • National Bowling Stadium - 2 min walk - 0.2 km
  • Reno Events Center - 3 min walk - 0.3 km
  • National Automobile Museum - 10 min walk - 0.9 km
  • University of Nevada-Reno - 11 min walk - 1.0 km

Getting around

  • Reno Station - 3 min walk
  • Reno Tahoe Intl. Airport (RNO) - 7 min drive

Restaurants

  • ‪SIPS Coffee and Tea - Silver Legacy - ‬4 min walk
  • ‪Cafe Central - ‬2 min walk
  • ‪Club Cal Neva Hotel Casino - ‬4 min walk
  • ‪La Strada - ‬2 min walk
  • ‪Ruth's Chris Steak House - ‬4 min walk

About this property

Eldorado Resort Casino at THE ROW

Hotel with 7 restaurants, steps from National Bowling Stadium
Eldorado Resort Casino at THE ROW offers its guests a full-service spa, a fitness centre, and a seasonal outdoor pool. There are 7 restaurants and 2 coffee shops/cafes on site. You can unwind with a drink at one of the 5 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 9 meeting rooms are available. Event space at this hotel measures 12000 square feet (1115 square metres) and includes conference space. A casino, a nightclub, and spa services are also featured at Eldorado Resort Casino at THE ROW. Parking is available for a fee.

Smoking is allowed in designated areas at this Reno hotel.

  • 815 guestrooms or units
  • 26 levels
  • 4 buildings
  • 7 dining venues
  • 5 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • 12000 sq ft of conference space
  • 1115 sq. m of conference space
  • Built in 1973
  • Casino
  • Nightclub
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Eldorado Resort Casino at THE ROW offers 815 accommodations with a safe and coffee/tea makers. This Reno hotel provides complimentary wireless Internet access.

Bathrooms include designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The Spa at Silver Legacy has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open selected days.

Languages

Chinese (Mandarin), English, Filipino, Spanish

Similar properties

Outdoor pool, open 9:00 AM to 8:00 PM, pool cabanas (surcharge)

Silver Legacy Resort Casino at THE ROW

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, 5,080 reviews
The price is AU$140
includes taxes & fees
1 May - 2 May
Silver Legacy Resort Casino at THE ROW

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered valet parking on site (USD 15 per stay; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • 2 coffee shops/cafes
  • 5 bars/lounges
  • 7 restaurants

Restaurants on site

  • Brew Brothers
  • Ichiban
  • La Strada
  • Millies
  • Roxy

Things to do

  • 1,000 slot machines
  • 36 gaming tables
  • Casino (81,000 square foot of space)
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Gym
  • Nightclub
  • Seasonal outdoor pool
  • Shopping
  • Sportsbook
  • Stereo

Family friendly

  • Fenced pool
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 12,000 square feet of conference space
  • 24-hour business centre
  • 9 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 14 October to 12 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 22.7 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 41.93 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Airport shuttle
  • Fitness centre access
  • In-room coffee
  • Phone calls
  • Pool access
  • Self-parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 15.00 per stay (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 22.7 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open on 01 April and close on 14 October.
  • Pool access available from 9:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Eldorado Casino Reno
Eldorado Hotel Casino Reno
Eldorado Resort Casino Reno
Eldorado Hotel Reno
Eldorado Resort Reno
Eldorado Casino At The Row
Eldorado Resort Casino at THE ROW Reno
Eldorado Resort Casino at THE ROW Hotel
Eldorado Resort Casino at THE ROW Hotel Reno

Frequently asked questions

What is the cancellation policy at Eldorado Resort Casino at THE ROW?

Eldorado Resort Casino at THE ROW offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Eldorado Resort Casino at THE ROW?

As of 30 Apr 2025, prices found for a 1-night stay for 2 adults at Eldorado Resort Casino at THE ROW on 18 May 2025 start from AU$73.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Eldorado Resort Casino at THE ROW?

Yep, Eldorado Resort Casino at THE ROW has covered valet parking with in/out privileges for USD 15.00 per stay.

Is there a spa on site at Eldorado Resort Casino at THE ROW?

Yep, The Spa at Silver Legacy is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as prenatal massages.

Does Eldorado Resort Casino at THE ROW have a pool?

Eldorado Resort Casino at THE ROW has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 9:00 AM to 7:00 PM (Seasonal outdoor pool open from April 01 to October 14).

What luxury perks are available at Eldorado Resort Casino at THE ROW?

Eldorado Resort Casino at THE ROW features a full-service spa, a nightclub and 7 restaurants.

Is there a free airport shuttle available at Eldorado Resort Casino at THE ROW?

No, Eldorado Resort Casino at THE ROW does not offer an airport shuttle service.

Is there a bar or restaurant at Eldorado Resort Casino at THE ROW?

Yep, Eldorado Resort Casino at THE ROW has 7 restaurants.

What time are check-in & check-out at Eldorado Resort Casino at THE ROW?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Eldorado Resort Casino at THE ROW?

No, only service animals are allowed.

Eldorado Resort Casino at THE ROW Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 1208 out of 2760 reviews
Rating 8 - Good. 701 out of 2760 reviews
Rating 6 - Okay. 398 out of 2760 reviews
Rating 4 - Poor. 234 out of 2760 reviews
Rating 2 - Terrible. 219 out of 2760 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 1 night in Jan 2025

4/10 Poor

John

Business traveller
Disliked: Property conditions & facilities
No heat in the room. The thermostat was set to max when I arrived, but it was so cold in the room (~48 degrees) that I had to sleep in a heavy jacket. They fixed it the next day, but I was fed-up and checked-out early.
Stayed 2 nights in Jan 2025

10/10 Excellent

Nidia

Clean
Stayed 2 nights in Nov 2024

8/10 Good

Phupwint

Liked: Cleanliness, staff & service, property conditions & facilities
Everything ok
Stayed 1 night in Jan 2025

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Jan 2025

10/10 Excellent

Owen

Stayed 1 night in Dec 2024

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities
Not too pricey.
Stayed 2 nights in Jan 2025

4/10 Poor

Vladimir

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place needs to be remodel very soon.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

james

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

cheap

everything was fine except they nickel and dime you for everything. the latest scam is to charge you $11 just to check in a little early even though there are plenty of rooms.
Stayed 2 nights in Jan 2025

10/10 Excellent

JESAME MYCA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel, will surely comeback
Stayed 2 nights in Jan 2025

10/10 Excellent

Svetlana

Stayed 1 night in Jan 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great times at the Eldorado

It was a quick visit and my first time at the Eldorado but it exceeded my expectations. We had delicious meals and our room was clean and comfortable. We usually stay at the Grand Sierra but may make the Eldorado our new regular spot.
Stayed 1 night in Jan 2025

6/10 Okay

Kelley

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Clean but old!

Hotel room was old! But it was clean and comfortable, just disappointed in the dinginess of the room for the price. Great location.
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

albert, las vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, always good
Stayed 1 night in Jan 2025

10/10 Excellent

Edisnel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except I Booked a king bed and I got two queens and I booked two Rooms and both were the same other than that it was fine
Stayed 3 nights in Jan 2025

2/10 Terrible

Veronica

Stayed 1 night in Jan 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the convenient skyway connection linking the three hotel/casinos on the ROW, as the neighboring streets felt a bit derelict and unappealing.
Stayed 1 night in Jan 2025

8/10 Good

susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Coffee machine did not work in our room , I was looking to make my coffee
Stayed 1 night in Jan 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Justin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

Sabrina

Travelled with group
Disliked: Cleanliness, property conditions & facilities
When we arrived they said they didn’t have a room we reserved (one with a king bed) ready so it would be an hour wait. We came with friends who booked the same room and they got to go right up to their room. We waited and when we got to our room it reeked of cigarettes and even though it was supposed to be a non smoking floor. When we called they said there was nothing they could do about it except move us to a whole other hotel?! When we asked for compensation they couldn’t compensate us because we booked through Expedia. They gave us a small resort credit we could barley use there. Such a waste! Will never stay here again!
Stayed 2 nights in Jan 2025

4/10 Poor

Ana

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I reserved a NON-SMOKING room and when I checked in the front desk gave me a SMOKING room. Of course, the smell was terrible. I called front desk to request a change to another room because the smell was causing me headaches the manager JAMES very rudely told me that I had to stay there because they did not have more rooms available and even though I reserved a non smoking room, the hotel does not guarantee that, they will provide a room yes but just what is available. I find this action super rude and irresponsible because I had to deal with the smell my whole stay. I will definitely try to stay away from this location again.
Stayed 2 nights in Jan 2025