2/10 Terrible
Francisco
Business traveller
29 Apr 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved (2) Queen Suites. After an exhausting day of traveling over 600 miles, arrived at property around 8pm. No one at desk during this time so you need to ring a bell. We were checked in w/o issues however when we got a to our rooms, one suite was down graded to a two bed room. The downgraded room did not have a working phone so we then needed to go downstairs to discuss the room issue. The male at the desk said the reason our room was downgraded was because they ran out of suites due to a maintenance issue w/o workers on the weekend to fix anything. I asked why we weren’t told upon checking in and he said, well I can give you a refund to go somewhere else. It was now later in the evening…where would we go? Felt they should have had the courtesy to let me know that our reservations could not be filled BEFORE we got to the property. We needed to stay there and unfortunately the room items like ice bucket, dresser and sink tops were not cleaned well. With coffee drips, etc. Most occupants were male construction workers at this location in a very depressed area. Rooms are also located either facing I-80 so you hear the trucks all night long like we did even with the A/C on or they face a lighted parking lot. This would not be for someone who needs somewhere quiet or dark to rest for the night. Breakfast was okay, but at 0600 when the breakfast started, breakfast items were sparse with not food enough to feed everyone there. Will not say here again!
Francisco
Stayed 1 night in Apr 2025