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Hôtel Villa Marie St Tropez

Photo gallery for Hôtel Villa Marie St Tropez

Junior Suite (Family) | Terrace/patio
Property video
Poolside bar
Garden
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$1,922
includes taxes & fees
23 June - 24 June

Explore the area

View map
1100 Chemin de Val de Rian, Route des Plages, Ramatuelle, Var, 83350
  • Place, Saint-Tropez Gulf
    ‪11 min drive‬
  • Place, Plage de la Bouillabaisse
    ‪11 min drive‬
  • Place, Chapelle Ste-Anne
    ‪12 min drive‬

Room options

View all photos for Classic Room

Classic Room

Classic Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Villa (Villa)

Villa (Villa)

Villa (Villa)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room Prestige

Room Prestige

Room Prestige

  • Garden view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Garden view
  • 42 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite

Suite

Suite

  • Sea view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room (Le Colombier)

Room (Le Colombier)

Room (Le Colombier)

  • Valley view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Junior Canoubier

Premium bedding, pillow-top beds, minibar, in-room safe

Suite Junior Canoubier

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite (Family)

Junior Suite (Family)

Junior Suite (Family)

  • Garden view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

About the area

Ramatuelle

A luxury stay in Ramatuelle awaits you at Hôtel Villa Marie St Tropez. You'll be 2.3 km (1.4 mi) from Chapelle Ste-Anne and 3.1 km (1.9 mi) from Place des Lices. Highlights at this boutique hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Le Spa Pure Altitude can include hot stone massages, body wraps and body scrubs along with Ayurvedic treatments and reflexology. The restaurant, Dolce Vita, serves French cuisine and is open for lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym and pool loungers. Added amenities include free Wi-Fi in public areas and laundry facilities. Free buffet breakfast is available daily between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 5-property class Ramatuelle hotel include St. Tropez Harbor and Port of Grimaud.

What's nearby

  • Saint-Tropez Gulf - 11 min drive - 2.8 km
  • Plage de la Bouillabaisse - 11 min drive - 2.8 km
  • Chapelle Ste-Anne - 12 min drive - 2.5 km
  • Pampelonne Beach - 16 min drive - 5.3 km
  • St. Tropez Harbor - 17 min drive - 4.2 km

Getting around

  • Fréjus Station - 39 min drive
  • Toulon (TLN-Toulon - Hyeres) - 81 min drive

Restaurants

  • ‪Beefbar - ‬12 min drive
  • ‪Papy Burger - ‬5 min drive
  • ‪Tropezina - ‬11 min drive
  • ‪Loulou Plage & Restaurant - ‬6 min drive
  • ‪Bagatelle St. Tropez - ‬7 min drive

About this property

Hôtel Villa Marie St Tropez

Hôtel Villa Marie St Tropez offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Event space at this hotel measures 592 square feet (55 square metres) and includes conference space. Spa services, a terrace, and multilingual staff are also featured at the luxury Hôtel Villa Marie St Tropez. Self parking and valet parking are free.

This 5-star Ramatuelle hotel is smoke free.

  • 1 building
  • 45 guestrooms or units
  • 2 levels
  • 592 sq ft of conference space
  • 55 sq. m of conference space
  • Buffet breakfast (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hôtel Villa Marie St Tropez offers 45 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Le Spa Pure Altitude has 3 treatment rooms. Services include hot stone massages, sports massages, Thai massages and facials. A variety of treatment therapies are provided, including Ayurvedic and reflexology. The spa is open daily.

Similar properties

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Hôtel L'Escalet
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  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.5 out of 5, Wonderful, 76 reviews
The price is AU$613
includes taxes & fees
23 June - 24 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Dolce Vita

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 592 square feet of conference space

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Stair-free path to entrance
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 28 September and 13 May.

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 80.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.46 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 35 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Villa Marie Hotel
Villa Marie Hotel Ramatuelle
Villa Marie Ramatuelle
Marie Hotel Ramatuelle
Villa Marie
Marie St Tropez Ramatuelle
Hôtel Villa Marie St Tropez Hotel
Hôtel Villa Marie St Tropez Ramatuelle
Hôtel Villa Marie St Tropez Hotel Ramatuelle

Frequently asked questions

What is the cancellation policy at Hôtel Villa Marie St Tropez?

Hôtel Villa Marie St Tropez offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hôtel Villa Marie St Tropez?

As of 22 June 2026, prices found for a 1-night stay for 2 adults at Hôtel Villa Marie St Tropez on 23 June 2026 start from AU$1,922, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hôtel Villa Marie St Tropez?

Yep, Hôtel Villa Marie St Tropez has a free self car park and free valet parking.

Are there any beaches close to Hôtel Villa Marie St Tropez?

The closest beach to Hôtel Villa Marie St Tropez is Les Salins Beach (4.6 km).

Is there a spa on site at Hôtel Villa Marie St Tropez?

Yep, Le Spa Pure Altitude is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Hôtel Villa Marie St Tropez have a pool?

Hôtel Villa Marie St Tropez has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What makes Hôtel Villa Marie St Tropez a romantic place to stay?

Ocean-view dining and a lounge bar, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Hôtel Villa Marie St Tropez.

Is Hôtel Villa Marie St Tropez family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as childcare services in the guestrooms, it's no surprise that Hôtel Villa Marie St Tropez is a hit with families.

Does Hôtel Villa Marie St Tropez serve breakfast?

Yep, complimentary buffet brekkie is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hôtel Villa Marie St Tropez?

No, Hôtel Villa Marie St Tropez does not offer an airport shuttle service.

Is there a bar or restaurant at Hôtel Villa Marie St Tropez?

Yep, they've got a lounge bar and an onsite restaurant that serves French cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hôtel Villa Marie St Tropez?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Hôtel Villa Marie St Tropez?

Furry friends are welcome at Hôtel Villa Marie St Tropez, with food and water bowls on offer.

Hôtel Villa Marie St Tropez Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 37 out of 52 reviews
Rating 8 - Good. 7 out of 52 reviews
Rating 6 - Okay. 3 out of 52 reviews
Rating 4 - Poor. 3 out of 52 reviews
Rating 2 - Terrible. 2 out of 52 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Sep 2023
Verified

4/10 Poor

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

very poor service

We arrived at Villa Marie for a brief one night stay. The weather was poor (cloudy sky and rain about). We arrived at 12.30pm and were already late for a lunchtime reservation at 'Club 55' (approx 2miles away on the beach) we kindly asked the concierge if it was poss. to maybe quickly have hotel car to drop us at restaurant ...."NO" you need a taxi ! Returned and found service was poor ! At night very loud noise - people returning fro San Tropez hotel did nothing ! WILL NOT BE RETURNING ! SERVICE VERY POOR !
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait

C’est toujours un plaisir de se retrouver à l’hôtel Villa Marie, dans une ambiance cosy très familiale et luxueuse. Le savoir faire à la française d’associer le luxe à la convivialité et au calme. Mention tout à fait spéciale pour la qualité, toujours de la restauration et de la literie, ainsi que l’amabilité du personnel Continuez comme cela nous reviendrons encore et encore
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

Bien mais vraiment sans plus

L'hôtel est très reposant mais surtout un peu mort. La piscine est totalement vide, ainsi que le restaurant. 50€ la demi-pastèque...
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Eliane

Liked: Cleanliness, amenities, property conditions & facilities
Merci pour cette parenthèse enchantée ! Un véritable lieu, dans l’esprit des autres hôtels du groupe Sibuet. Nous sommes des habitués de Megève. Il est d’ailleurs plaisant de retrouver des visages connus parmi le personnel. La féérie du site alliée à la gentillesse et les attentions de toute l’équipe, ont fait de notre séjour un moment inoubliable. Du petit déjeuner, à la cuisine du chef, que du bonheur ! La conciergerie nous a conseillés les meilleurs spots pour la plage. Mention spéciale à la charmante conductrice de navette qui nous a conduits en ville, au volant d’une pittoresque Méhari. Villa Marie est une Invitation au voyage : « là, tout n'est qu'ordre et beauté, luxe, calme et volupté » (Charles Baudelaire). Nous reviendrons ! A très Bientôt. Eliane C. n' familly.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Yael Sofi

Liked: Cleanliness, staff & service
Basta hey sey kotu giderken odamiz degistirildi ve hersey daha normale dondu, mekan doga muazzam .
Stayed 5 nights in Jun 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel tres jolie, le personnel est tres sympas et reactifs, salle du petit dejeuner un peu etroite, chambre tres confort,un hotel qui vaut le detour
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heerlijke plek en mooi decor
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is extraordinary. The rooms are spacious and luxurious, service 10/10, staff super friendly, discrete and efficient. Food offering is limited but delicious. Location is great half way between Ramatuelle and St Tropez, navette service seamless. A true 5-star hotel, on all counts.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful properties I have stayed in with staff’s service being exceptionally attentive.
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort

Séjour magique

Hôtel superbe dans un cadre magnifique . Nous avons passé un séjour exceptionnel. Seul petit hic, nous étions en début de saison , beaucoup de serveurs et serveurs étaient jeunes ( peut être première fois ) , le service au bar et restaurant était très long.
Stayed 6 nights in May 2019
Verified

6/10 Okay

Thai Ping

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Pretty, but not well ru

Though Hotels.com stated there’s 24hrs check in and the hotel itself did not tell us what the check in time was at all, the staff would not let us check in until after 4pm, but actually the room wasn’t ready at all so we ended up getting in at 8pm. However we were not given an extension on the 12pm check out. Poo customer service & very inconvenient as we dud not use any facilities at all.
Stayed 1 night in Jun 2019
Verified

4/10 Poor

Alain

Liked: Cleanliness, staff & service, room comfort

Experience mitigée

Séjour mitigé, superbe maison, parc et décor parfaits, mais beaucoup de petits problèmes ( wifi, piscine non chauffée, des insectes en nombre incalculable sur le buffet du petit déjeuner) et surtout plusieurs moustiques qui m’ont fait passer la pire nuit dans un hôtel depuis longtemps. Pas normal pour un 5 étoiles et ce prix.
Stayed 1 night in Sep 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Hotel near St Tropez

Nice hotel Near St Tropez Nice pool but Sun is limited in the afternoon to tan. Walls seem quite thin as you can hear a lot what’s going on in the other rooms. Staff at reception is great. Staff at the pool is a bit lazy (they dont come and ask if you want to drink!) They offer a shuttle service. Shame it does not extend to the beach.
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful haven of peace amid the bustle of San Tropez. Great location with views over Pampelonne Bay. Exceptional staff and good facilities. We did stay off peak, so it was particularly peaceful, but I guess could be somewhat less so during the height of the season. A rare gem!
Stayed 4 nights in May 2018
Verified

10/10 Excellent

TAMAZI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Райский уголок

Впечатления наилучшие! Второй год подряд отдыхаем с семьёй в августе. Всё было замечательно : от регистрации до выезда! Поселили очень быстро. Номер оказался очень просторным и удобным с замечательной террасой. Убирали номер два раза в день - утром и вечером (вода Evian. кофемашина Nespresso). Кровать большая и комфортная. Завтрак во внутреннем дворике. Свежие фрукты, французские сыры, домашняя гранола и многое другое - всё превосходного качества. Бассейн необычной формы в тени пиний. Обед и ужин в гастрономическом ресторане Dolce Vita с потрясающим видом на утопающие в зелени холмы и пляжи Pampellone. Особо хочется отметить высокий профессионализм и доброжелательность персонала - горничных, парковщиков, работников ресторана, службу ресепшн, консьержей и менеджеров. Все они были крайне приветливы и готовы выполнить любую вашу просьбу. И самое главное - это непередаваемая атмосфера. Одним словом - райский уголок.
Stayed 7 nights in Aug 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a middle of the nature. it is a very quite and relaxing one where you feel disconnect it from the city. Although it is a 7 minutes drive to the city. Gym and Spa facility can be better then that though.
Stayed 3 nights in Aug 2017
Verified

10/10 Excellent

annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

romantic hotel typical Provence style

Friendly staff, helpful, good food, and the interoir of the rooms very stylish.
Verified

10/10 Excellent

TAMAZI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Рай на земле!

Отель произвёл неизгладимое впечатление. Всё от check-in до check-out было на высочайшем уровне гостеприимства. Номера просторные и чистые. Завтрак подаётся в удивительной красоты внутреннем дворике. Обед и ужин в уютном ресторанчике в тени хвойных и оливковых деревьев на террассе с видом на море. Автомобиль утром подают к дверям, причём уже с пляжными полотенцами. Вечером на паркинге встречает электрокар и подвозит до ресепшн. Персонал невероятно внимателен. Огромное спасибо за прекрасный отдых!
Verified

8/10 Good

liliane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Elegante buona cucina enoteca meravigliosa

Elegante albergo ma lontano del mare, personale gentile
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastique

Que du bonheur Une tape tres sereine dans un paradis
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ruhig gelegen und sehr schön gestaltet

eigentlich war alles sehr gut und optimal für den Urlaub. Das Einzige, was stört, sind die (allerdings wohl ortsüblichen) sehr hohen Preise (z.B. Frühstück extra für 32 € pro Person, bei eher durchschnittlichem Buffetangebot)
Verified

8/10 Good

Le visiteur du Nord

Liked: Cleanliness, staff & service

Environnement magnifique

Paysage environnant extraordinaire, calme et serein. Service irréprochable et table très qualitative. En revanche, finitions et entretien des bâtiments, chambres, circulations, etc... mériteraient un peu plus d'attention.
Verified

10/10 Excellent

oa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

service impeccable

Tres bon
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place rather expensive

Beautiful place and great room did not like car key being taken and then charged for transfers!!!!