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Illa Experience Hotel

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A neatly arranged bedroom with a tufted headboard, a bedside table with a lamp, a nightstand, a bedside table with a lamp, a tray with wine glasses and a bottle, and a book on the bed.
A table set with various pastries, a teapot, and a pitcher, positioned near a window with a view of buildings.
A rooftop pool area with lounge chairs, a person walking by, and traditional Chinese opera posters on the wall.
An entrance with a metal gate, a staircase, and a view of a building with a wooden door and string lights.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$877
15 Sept - 16 Sept

Explore the area

View map
Calle Junin E1-44 y Montufar, Quito, 170401
  • Place, Independence Square
    ‪3 min walk‬
  • Place, Catedral Metropolitana de Quito
    ‪5 min walk‬
  • Place, St. Francis Catholic Church
    ‪9 min walk‬
  • Airport, Quito (UIO-Mariscal Sucre Intl.)
    ‪39 min drive‬

Room options

View all photos for Luxury Twin Room

A modern hotel room with a large bed, a desk, a chair, a painting, and a nightstand.

Luxury Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds OR 1 King Bed

View all photos for Suite

A spacious bathroom with a freestanding bathtub, a large mirror, and a vanity with a sink and towel rack.

Suite

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

A hotel room with a bed, a desk, a chair, a window with curtains, a city view, and a painting on the wall.

Presidential Suite

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Quito Historic Center
  • Breakfast included
  • Spa
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9.8 out of 10, Exceptional, 264 reviews
The price is AU$280
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About the area

Quito

A luxury stay in the heart of Quito awaits you at Illa Experience Hotel. Within steps you'll find Manuela Saenz Museum and Monastery of Santa Catalina. Highlights at this hotel include a winery, a restaurant and an outdoor swimming pool. .A day of pampering can include hot stone massages and facials along with hydrotherapy and reflexology. For a drink, you can stop by the hotel's own lounge bar. Additionally, you'll find free Wi-Fi in public areas, a gym and a 24-hour business centre. Each morning free local cuisine breakfast is offered between 7:00 AM and 10:00 AM. There's also the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 4.5-property class Quito Historic Center hotel include Quicentro Shopping and Quicentro Sur Mall.

What's nearby

  • Independence Square - 3 min walk - 0.3 km
  • Catedral Metropolitana de Quito - 5 min walk - 0.5 km
  • Plaza de San Francisco - 8 min walk - 0.8 km
  • Church of the Society of Jesus - 8 min walk - 0.8 km
  • St. Francis Catholic Church - 9 min walk - 0.8 km

Getting around

  • San Francisco Station - 8 min walk
  • Chimbacalle Station - 12 min drive
  • Quito (UIO-Mariscal Sucre Intl.) - 51 min drive

Restaurants

  • ‪Hasta la vuelta Señor - ‬7 min walk
  • ‪Cometa Cósmica Cervecería Tap Room - ‬6 min walk
  • ‪Las Espumillas De La Michelena - ‬5 min walk
  • ‪La Guaragua - ‬3 min walk
  • ‪Dulceria Colonial - ‬6 min walk

About this property

Illa Experience Hotel

A winery is on site. Illa Experience Hotel offers its guests an outdoor pool and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

There's an onsite 24-hour business centre. Spa services, a library, and a terrace are also featured at the luxury Illa Experience Hotel. An airport shuttle (available 24 hours) is available for a fee.

This 4.5-star Quito hotel is smoke free.

  • 1 building
  • 10 guestrooms or units
  • 3 levels
  • Local cuisine
  • Breakfast available (free)
  • Winery on site
  • Supervised kid's activities
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Newspapers for purchase
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Illa Experience Hotel offers 10 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Quito hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include hot stone massages and facials. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Similar properties

A dining table with a fruit plate, two wine glasses, and a candle in a room with a view of a cityscape through a window.
Hotel Plaza Grande
Quito Historic Center
  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Restaurant
4.9 out of 5, Exceptional, 264 reviews
The price is AU$280
21 Sept - 22 Sept
Hotel Plaza Grande

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Things to do

  • Art gallery
  • Ecotours
  • Health club
  • Library
  • Outdoor pool
  • Wine tasting room
  • Winery
  • Winery release events

Family friendly

  • Art supplies
  • Children's books
  • Children's games
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre

Outdoors

  • Garden
  • In a nature reserve
  • Terrace

Spa

  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Braille/raised signage
  • Doorbell and phone notification
  • Grab bar in bathtub
  • Grab bar in shower
  • Handrails in hallways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Illa Experience Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for USD 99.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 75.00 per room (one-way)
  • Rollaway bed fee: USD 99.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, Discover, Diners Club and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Pets and service animals are not allowed on site.

Property is also known as

Illa Experience Hotel Quito

Illa Experience Quito

Illa Experience

Illa Experience Hotel Hotel

Illa Experience Hotel Quito

Illa Experience Hotel Hotel Quito

Frequently asked questions

What is the cancellation policy at Illa Experience Hotel?

Illa Experience Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Illa Experience Hotel?

As of 14 Sept 2026, prices found for a 1-night stay for 2 adults at Illa Experience Hotel on 15 Sept 2026 start from AU$877, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Illa Experience Hotel?

There's no onsite spa, but this property does offer services like facials as well as hot stone massages.

Does Illa Experience Hotel have a pool?

Illa Experience Hotel has an outdoor pool.

What luxury perks are available at Illa Experience Hotel?

Illa Experience Hotel features a winery, a health club and an outdoor pool.

What makes Illa Experience Hotel a romantic place to stay?

An attached winery and couples dining, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Illa Experience Hotel.

Is Illa Experience Hotel family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as children's books and art supplies in the guestrooms, it's no surprise that Illa Experience Hotel is a hit with families.

Does Illa Experience Hotel serve breakfast?

Yep, free local cuisine brekkie is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Illa Experience Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Illa Experience Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Illa Experience Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Illa Experience Hotel?

No, pets and service animals are not allowed.

Illa Experience Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 40 out of 47 reviews
Rating 8 - Good. 4 out of 47 reviews
Rating 6 - Okay. 2 out of 47 reviews
Rating 4 - Poor. 0 out of 47 reviews
Rating 2 - Terrible. 1 out of 47 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities
Great location, friendly staff, clean room
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Elario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully designed property in a great location. Service was excellent. An oasis in the city
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Lovely stay, very helpful staff.
Stayed 3 nights in May 2024
Verified review

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was like a jig saw puzzle with lots of stairways and areas. Still had construction going on. Rooms were very nice but no privacy unless you close your curtains. Room safes did not work in either of our rooms. You cannot flush toilet paper due to old pipes. Area did not feel very safe but we did not need to leave the hotel without a guide since the dining in the hotel was great. Overall I would recommend this hotel.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Ferdinand

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and food experience amazing
Verified review

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent boutique hotel with warm conscientious staff and luxurious rooms.
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Judine

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was quite an experience the best service I ever had! Located in the old city very antique with new world amenities. The staff is great and the food is amazing this is truly an experience. Please let the resort arrange your driver Giovanny is the best. Love love this hotel.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very nice
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great experience. Lives up to its reputation.
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!! Amazing touches throughout the hotel. We were upgraded with our Expedia VIP to a lovely suite. Hotel staff is so gracious and accommodating.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff! Friendly and unique.
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose Illa Experience as our base in Ecuador and are so glad we did! We just completed our first stay (out of three) and are already looking forward to returning. It feels like a safe space in the beautiful old town of Quito with the most attentive staff. Really feels like home away from home!
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gorgeous. The staff impeccable. The food could have been served with more speed but was nonetheless delicious.
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities
Illa Experience Hotel is an absolutely beautiful property with both historic and modern elements. Our room (a second floor suite with views of the charming street) was incredibly spacious and well appointed. Indeed, the entire hotel was renovated with thoughtful details. The service was off the charts... seriously - the kindest, most helpful staff ever. They went out of their way to make our stay a pampered one - from accommodating a late check out to sourcing needed medicine in Quito. And the view from the second floor bar of the hills and the Angel of Quito was breathtaking. What a treat!
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel and small, excellent restaurant

Great room and common areas. Great location. The highlight of the hotel experience was any meal with Juan Carlos, the chef. Very few tables, and people from all over Quito come for his delicious, hand-crafted meals that he prepares where you may watch. What TLC! Excellent staff like Juan David, Christian, Francisco and Vincent.
Stayed 2 nights in Nov 2022
Verified review

6/10 Okay

Jane

Liked: Cleanliness, staff & service
Disliked: Amenities
We booked this and one other Quito hotel for my wife’s special, ‘big birthday’ trip to Galapagos based on more than 40 Hotels.com 10/10 reviews. However, whilst the staff were all very pleasant and helpful, the hotel fell some way below what we, as fairly experienced international and third world travellers, consider to be quite reasonable expectations. It is located in a side street at the very edge of the ‘safe’ historic old town, to the point where locally-based lunchtime hotel diners stopped us at the entrance door and strongly cautioned us against turning right for fear of being mugged in broad daylight. Our room was on the hotel’s first level, being several meters below street level with obscured and permanently curtained windows and no view whatsoever. Our room’s coffee machine was missing, and our beverage supplies comprised 2 teabags with no milk or creamer. There was no hot water to the bathroom until 6am, (which presented a serious problem for our early flight out), ridiculously small bathrobes, and a poor selection of toiletries. The shower was interestingly designed with a lightly obscured glass side wall that became completely transparent when wet, and faced directly onto the bedroom area, thereby allowing me to recline on the bed and watch my wife showering, or vice versa. The wine list was unrealistically expensive, the mini bar demanded $6 for a small bottle of still water, and the dinner menu was unexciting. The lobby is dark and uninspiring, and what the
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ecuadorian Luxury, World-Class Hospitality For our first trip to Quito, we wanted to stay somewhere very special. That meant eschewing the modern chain hotels in the suburbs in favour of someplace unique in the historic district. I narrowed the list to three places within a few blocks of one another, but the boutique size of ILLA Experience Hotel and Spa, and the glowing reviews here that lauded the staff for their exceptionally personal service, won me over. I can’t imagine having made a better choice. This is one of the best hotels we have experienced anywhere in the world. The outstanding service began well prior to our arrival. So many emails and WhatsApp messages were exchanged between the front desk staff and me as we worked out dinner reservations, airport transfers, potential tours, and one very special request. Since it was to be our first time ever not being at home for December 24th and 25th, I asked if it would be possible for me to pay to have a real Christmas tree put up in our room. It was an instant and enthusiastic “Yes!” from ILLA, and over the subsequent few weeks they sent me photos of the type of tree available, and potential ornaments and nativity sets. Eventually, together, we settled on a selection of typical ornaments, simple white lights, and a large cluster of red Ecuadorian roses at the top. The price was very reasonable as well. The next generous gesture came when we landed at 6AM on Christmas Eve day. The hotel had someone
Stayed 3 nights in Dec 2023
Verified review

8/10 Good

Aleksandra

Liked: Cleanliness, amenities, property conditions & facilities
The property itself is very nice, but the old town area is not safe at night and the hotel should do better to make sure their guests can enter it whenever they want to come back from outside. We left for dinner and came back to the hotel at 9pm. There was nobody at the front desk to let us in for whatever reason and we were not given a front door fob or key. We rang the doorbell for 20 minutes, we tried to knock, call the front desk, etc. to be let in. BUT NOBODY LET US IN. We are patient people except for the fact that old town Quito is UNSAFE AT NIGHT TIME for tourists. There are people who heckle you and who loiter outside the hotel at night, leaving us feeling very unsafe because we looked like tourists and were unable to get into our hotel. We thankfully went to an open place next door and they called the front desk persons cell phone who let us in after 40 minutes. The front desk person said they were cleaning the jacuzzi and did not hear the ring. However, for any hotel excluding that this is luxury, making their guests feel unsafe is especially unacceptable. I highly recommend either getting backup staff, giving guests a key fob for the front door when they check in, getting a louder doorbell, etc. not having someone at front desk at night is not acceptable. We did not feel safe outside at night in Quito and there should be a way to enter a hotel you pay to stay in. Please resolve for future.
Stayed 2 nights in Aug 2024
Verified review

8/10 Good

Maria Alexandra

Liked: Cleanliness, staff & service
El hotel es bonito, las instalaciones están bien pero el gimnasio y la piscina estaban en reparaciones. El personal es atento, quizá un poco desorganizado. No indicaron que a las 17h30 había una experiencia con sombreros de paja toquilla, la cual nunca se dio... en compensación nos dieron un chocolate que estuvo bien. A las 20h30 tocaron la puerta de la habitación para ofrecernos un tratamiento o refresh facial no recuerdo bien. Si me hubieran avisado antes me preparaba pero cuando me avisaron estaba ya recostada en pijama por lo que lo rechace. Hubiera sido bonito saberlo con anticipación. En el desayuno se termino el pan y no nos toco pan... A pesar de haber conseguido una buena tarifa para la habitación me parece que la relación precio calidad no es adecuada, es muy costoso para que lo que es, no tienen estacionamiento y nos toco cargar las maletas hasta el mas cercano y pagar por nuestra cuenta, al menos eso se debería ofrecer a los huespedes.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación y el personal hace el hotek
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

germain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel fantastique

Endroit magnifique ! Le service est extraordinaire! Le personnel à la réception et à la restauration prend vraiment bien soin de nous ! Endroit très sécuritaire ! Un merci spécial à David pour l’aide à l’organisation de nos différentes visites
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Deb

Liked: Cleanliness, property conditions & facilities, room comfort

Illa Perfection!

Beautiful hotel with an amazingly accommodating staff. Don’t skip dinner as the chef is engaging and passionate about his work. (He’s also quite good at it!)
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Jayant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place and service

Amazing stay! In the heart of quito. The service is second to none. Special shout out to Michelle who went above and beyond to help us
Stayed 3 nights in Nov 2021
Verified review

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IIIA is an excellent hotel to stay at. The property is great and has a good amount of amenities. They offer you fresh juice and fruit at your door in the morning. Breakfast is prepared every morning fresh and to our specification. This was great because I was expecting the typically continental breakfast buffet set up. The hotel did have one local experience where we were given a brief introduction to the Canelazo a typically Ecuadorian drink. The room was clean and water was refilled every night we stayed. The one hint I would have for folks is to ensure you are not staying near the front door when possible. We stayed in the room close to the entrance and it can get a bit noisy in the morning when folks are leaving.
Stayed 4 nights in Nov 2021
Verified review

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff are quite wonderful. There does need to be some clarification on the Gold perks because what is written is not what is received and that in no way diminishes the greatness of the hotel but still needs to be clarified. You won’t regret staying at this hotel.
Stayed 2 nights in Oct 2021