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Les Tresoms Lake and Spa Resort

4.0 star property
Family-friendly hotel with 2 restaurants and full-service spa

Photo gallery for Les Tresoms Lake and Spa Resort

Outdoor pool, pool umbrellas, pool loungers
Aerial view
2 restaurants, lunch, dinner served; local cuisine
Room service – dining
Privilege Double or Twin Room, 1 Bedroom, Lake View

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
15, Boulevard de la Corniche, Annecy, Haute-Savoie, 74000
  • Place, Lake Annecy
    ‪5 min walk‬
  • Place, Amours Bridge
    ‪17 min walk‬
  • Place, Annecy Castle
    ‪18 min walk‬
  • Airport, Geneva (GVA-Cointrin Intl.)
    ‪43 min drive‬

Room options

View all photos for Traditional Double or Twin Room, 1 Bedroom

Traditional Double or Twin Room, 1 Bedroom

Traditional Double or Twin Room, 1 Bedroom

7.8 out of 10
Good
(20 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Renovated in 2015
Blackout curtains
Separate bedroom
Private bathroom
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Elegance Double or Twin Room, 1 Bedroom, Lake View

Elegance Double or Twin Room, 1 Bedroom, Lake View

Elegance Double or Twin Room, 1 Bedroom, Lake View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Private bathroom
Separate bath and shower
Bathrobes
  • 25 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Privilege Double or Twin Room, 1 Bedroom, Lake View

Privilege Double or Twin Room, 1 Bedroom, Lake View

Privilege Double or Twin Room, 1 Bedroom, Lake View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Renovated in 2012
Blackout curtains
Private bathroom
  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room, 1 Bedroom

Garden view

Superior Double or Twin Room, 1 Bedroom

7.8 out of 10
Good
(7 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Separate bath and shower
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.8 out of 10
Excellent
(10 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Private bathroom
Separate bath and shower
Bathrobes
  • 22 sq m
  • Lake view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Villa, 4 Bedrooms, Non Smoking, Lake View

Villa, 4 Bedrooms, Non Smoking, Lake View

Villa, 4 Bedrooms, Non Smoking, Lake View

Highlights

Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Heating
Free cots/infant beds
  • 157 sq m
  • 4 bedrooms
  • Lake view
  • Sleeps 12
  • 4 Queen Beds and 2 Double Sofa Beds

View all photos for House

House

House

Highlights

Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Heating
Free cots/infant beds
  • 225 sq m
  • 4 bedrooms
  • Lake view
  • Sleeps 14
  • 4 Queen Beds and 3 Double Sofa Beds

About the area

Annecy

A family-friendly stay in the heart of Annecy awaits you at Les Tresoms Lake and Spa Resort. Within a 20-minute stroll, you'll find Lake Annecy and Annecy Castle. Highlights at this boutique hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The fine-dining restaurant, La Rotonde des Trésoms, serves local cuisine and is open for lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the Turkish bath/hammam, Hot tub, sauna and pool loungers. Business travelers can take advantage of meeting rooms and a business centre. Plus you'll find free Wi-Fi in public areas, laundry facilities and ski passes. Each morning buffet breakfast is served between 7 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Sights within a 20-minute walk of this 4-property class Annecy hotel include Palais de l Ile and Amours Bridge.

What's nearby

  • Lake Annecy - 5 min walk - 0.4 km
  • Basilique de la Visitation - 12 min walk - 1.1 km
  • Amours Bridge - 17 min walk - 1.4 km
  • Palais de l Ile - 18 min walk - 1.6 km
  • Annecy Castle - 18 min walk - 1.6 km

Getting around

  • Annecy Station - 7 min drive
  • Chambery (CMF-Chambery - Savoie) - 39 min drive

Restaurants

  • ‪La Galéjade - ‬17 min walk
  • ‪Ô Savoyard - ‬18 min walk
  • ‪La Bastille - ‬18 min walk
  • ‪La Verrière - ‬15 min walk
  • ‪Brasserie des Européens - ‬18 min walk

About this property

Les Tresoms Lake and Spa Resort

Family-friendly hotel with 2 restaurants and full-service spa
Les Tresoms Lake and Spa Resort offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A sauna, a library, and a terrace are also featured at the family-friendly Les Tresoms Lake and Spa Resort. For a fee, parking is available.

This Art Deco Annecy hotel is smoke free.

  • 1 building
  • 52 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Conference rooms
  • Built in 1930
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski lift tickets
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Les Tresoms Lake and Spa Resort offers 52 air-conditioned accommodations with espresso makers and a safe. 40-inch flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Annecy hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • Street parking available
  • Secured, uncovered parking on site (EUR 22 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 8 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • La Rotonde des Trésoms
  • Restaurant La Coupole

Things to do

  • 18-hole adjacent golf course
  • Arcade/game room
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Hiking/biking trails
  • Hot tub
  • Library
  • Mountain biking
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Ski passes
  • Steam room
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • In a regional park
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1930
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.60 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 8 for children
  • Uncovered self-parking fee: EUR 22 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. This property uses solar energy, plus eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Les Tresoms
Les Tresoms Annecy
Les Tresoms Hotel
Les Tresoms Hotel Annecy
Tresoms
Les Tresoms Lake Annecy
Les Tresoms Lake Hotel Annecy
Tresoms Hotel Annecy
Tresoms Annecy
Tresoms Lake Resort Annecy
Tresoms Lake Resort
Tresoms Lake Annecy
Tresoms Lake
Tresoms Lake Resort
Les Tresoms
Tresoms Lake Resort Annecy
Tresoms Lake Annecy
Tresoms Lake
Hotel Les Tresoms Lake and Spa Resort Annecy
Annecy Les Tresoms Lake and Spa Resort Hotel
Hotel Les Tresoms Lake and Spa Resort
Les Tresoms Lake and Spa Resort Annecy
Les Tresoms Lake Spa Resort
Tresoms Lake Resort Annecy
Tresoms Lake Resort
Tresoms Lake Annecy
Tresoms Lake
Hotel Les Tresoms Lake and Spa Resort Annecy
Annecy Les Tresoms Lake and Spa Resort Hotel
Hotel Les Tresoms Lake and Spa Resort
Les Tresoms Lake and Spa Resort Annecy
Les Tresoms Lake Spa Resort
Les Tresoms
Tresoms Lake Resort Annecy
Tresoms Lake Resort
Tresoms Lake Annecy
Tresoms Lake
Hotel Les Tresoms Lake and Spa Resort Annecy
Annecy Les Tresoms Lake and Spa Resort Hotel
Hotel Les Tresoms Lake and Spa Resort
Les Tresoms Lake and Spa Resort Annecy
Les Tresoms Lake Spa Resort
Les Tresoms
Les Tresoms And Spa Annecy
Les Tresoms Lake and Spa Resort Hotel
Les Tresoms Lake and Spa Resort Annecy

Frequently asked questions

What is the cancellation policy at Les Tresoms Lake and Spa Resort?

Les Tresoms Lake and Spa Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Les Tresoms Lake and Spa Resort?

Yep, Les Tresoms Lake and Spa Resort has a secured uncovered self car park with in/out privileges for EUR 22 per night. A self car park is also available, for a fee.

Are there any beaches close to Les Tresoms Lake and Spa Resort?

Yep, Les Tresoms Lake and Spa Resort is a short 8-minute walk from Plage des Marquisats. Fun beach activities include scuba diving, waterskiing and windsurfing.

Is there a spa on site at Les Tresoms Lake and Spa Resort?

Yep, there is an onsite spa at Les Tresoms Lake and Spa Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Les Tresoms Lake and Spa Resort have a pool?

Les Tresoms Lake and Spa Resort has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Les Tresoms Lake and Spa Resort?

Les Tresoms Lake and Spa Resort features a full-service spa, an outdoor pool and 2 restaurants.

Is Les Tresoms Lake and Spa Resort family-friendly?

You bet! With amenities such as babysitting services, a playground and an arcade, it's no surprise that Les Tresoms Lake and Spa Resort is a hit with families.

Does Les Tresoms Lake and Spa Resort serve breakfast?

Sure does, buffet breakfast is served daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Les Tresoms Lake and Spa Resort?

No, Les Tresoms Lake and Spa Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Les Tresoms Lake and Spa Resort?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Les Tresoms Lake and Spa Resort?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at Les Tresoms Lake and Spa Resort?

Furry friends are welcome at Les Tresoms Lake and Spa Resort, with food and water bowls on offer.

Is there a golf course on site at Les Tresoms Lake and Spa Resort?

There is a golf course next to Les Tresoms Lake and Spa Resort.

Les Tresoms Lake and Spa Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 357 out of 700 reviews
Rating 8 - Good. 202 out of 700 reviews
Rating 6 - Okay. 85 out of 700 reviews
Rating 4 - Poor. 36 out of 700 reviews
Rating 2 - Terrible. 20 out of 700 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The low ceiling in attic room meant we bumped our heads above the bed and accessing the plugs in other part of the room. Consider putting cushioning in these areas.
Stayed 3 nights in Aug 2025

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is amazing. We had a deluxe room with a view of the lake from both the bedroom & bathroom (Room 208). The room was a decent size, not a lot of hanging cupboard space but not a problem as I take a clothes steamer. It is about a 15 minute walk into town (downhill through the forest). We got Ubers in the evening around 12 euros. Pool area is nice with view of the lake. Plenty to do on or around the lake - hire a boat, paddle boards, pedalos etc. You can hire bikes and cycle around the lake very safely on the designated cycle paths. We took a boat trip around the lake. Disappointed that most of the reception staff don’t acknowledge you. It doesn’t cost anything to look up from desk & say ‘Bonjour’ or ‘Bonsoir’.
Stayed 7 nights in Aug 2025

10/10 Excellent

Bader

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel and great staff
Stayed 1 night in Jul 2025

10/10 Excellent

Ciaran

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Nice views of lake and mountains. Staff friendly
Stayed 5 nights in Jul 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heaven in Annecy

Les Tresome Spa was an amazing place for those seeking epic bike rides and post ride spa access. The staff were incredible-helping out in so many ways-just loved this place!!
Stayed 4 nights in Jul 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Resort

Lovely resort overlooking Lac Annecy and the surrounding mountains.
Stayed 4 nights in Jul 2025

8/10 Good

Ian, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
The property, pool area, and room were very nice. The housekeeping arrived quite late in the day and didn’t seem to clean the room very good. The front desk staff were helpful but not overly friendly.
Stayed 4 nights in Jul 2025

4/10 Poor

Lisa

Travelled with partner
Liked: Cleanliness
We stayed for 8 nights in a room booked for two people. While we didn’t expect a large space, the lack of storage was genuinely frustrating. The room offered only about 30cm of hanging space—enough for perhaps five tops—and two very small desk drawers, barely fitting a few items. When we raised our concerns with reception, we were told the rooms are intended for short stays of no more than two nights, and that had we called the hotel directly, we would have been informed of this. The response felt dismissive, lacking any empathy or willingness to help. We felt overlooked rather than supported. What made this more surprising was that we booked through Expedia, which listed a two-night minimum stay for this room. Nowhere was it made clear that the room was unsuitable for longer visits. As a result, we lived out of our suitcases for eight days, struggling to stay organised and constantly wearing creased clothes. The hotel also appeared to be understaffed, and unfortunately, it shows. The team seemed unhappy and stretched thin, which impacted service throughout our stay. We dined in the restaurant twice—on one occasion, we waited 20 minutes before anyone even took our drink order, and then another 10 minutes for the drinks to arrive. Prices were also surprisingly high: nearly £13 for a fresh orange juice and £16 for a beer. While we understand that hotel prices are often elevated, the quality of service didn’t match the cost. Overall, we left feeling disappointed.
Stayed 8 nights in Jun 2025

6/10 Okay

Darren

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Bader

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
wonderful villa. clean and neat. great view of lake annecy. friendly staff
Stayed 2 nights in Jun 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful and the location is stunning. The pool and outdoor areas at the end of June are beautiful and not too busy. Whilst the breakfast at €25 is nice it’s basic for the dining prowess of the hotel. There is also a lack of daytime food if you’ve decided to stay at the hotel and relax by the pool. The walk to the centre of Annesy is only 15/20mins and the town described as the French Venice does not disappoint.
Stayed 2 nights in Jun 2025

2/10 Terrible

Ian

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Have just returned from a 6 day stay at this hotel. It has some really good aspects, but also some really bad issues that could quite easily be resolved by the hotel. The good: Grounds - Set in a lovely spot with picturesque views of the lake. Pool - Superb. Nice temperature, great views. Cleanliness - The hotel is really clean. I think that's about it unfortunately. The Bad. Rooms – The rooms are made up nice but this is all lost as there is absolutely no space to hang/store clothes! Worst hotel we have ever stayed in for this. There was only a 15cm rail for both of us to hang our clothes for a 6 day stay. No shelves for socks etc, we had to live out of our suitcases for our whole stay. Prices – As an example, $16 euros for a beer. Come on, that's just taking the proverbial. Service - So the staff were nice, but they were ineffective. I lost count the amount of times I had to wait 10 minutes at the bar, as staff were say hovering, they would finish hovering before they would then come over and serve me. Really bad. Michelin stared. Due to the above, we decided against eating at the Michelin stared restaurant. I am sure the service for this would have been much better, but it would have made us even angrier for it to then return to normal the next day when we was at the pool ! Food - Menu was mwah. No snack bits you could have at/beside the pool Paid Parking – Come on, they have an ANPR machine at parking gates that charges you 50 cents an hour – really? It just reeks bad
Stayed 6 nights in Jun 2025

10/10 Excellent

Shelley, Boulder

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get a room facing the lake on the 2nd floor. It is worth every penny. Rent bikes, ride around the lake, visit the town then relax by the pool at the resort. Stay at least 2 nights.
Twin room
Annecy
View from 2nd floor room
Stayed 2 nights in Jun 2025

8/10 Good

nina

Liked: Cleanliness, property conditions & facilities, room comfort

Service needs improvement

Very Nice hotel & location. Room did not get cleaned. No one ever answered the phone at reception. Very difficult to exit the gate, cars lined up. Instructions only in French. Service at Le Alteier restaurant was terrible.
Stayed 3 nights in Jun 2025

10/10 Excellent

Melanie

Liked: Cleanliness, property conditions & facilities
Excellent property with cute rooms and gorgeous scenery of the mountains and lake. Beautiful pool and the food at the restaurant is divine. Only a twenty minute walk to old Annecy.
Stayed 2 nights in Jun 2025

8/10 Good

Marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Great employees. Restaurant availability could be better.
Stayed 1 night in Jun 2025

6/10 Okay

Krystal

Liked: Cleanliness
Disliked: Staff & service

Lovely setting - odd service

The hotel is situated above the lake & really has some nice views. However! The service lets it down, the people on reception were friendly & a couple of the wait staff too. However!I was told the bar was open till midnight every day- one night I had a terrible headache & wanted a soft drink/more water for my room (around 11:30)I was refused and told it was “impossible!” Very rude & abrupt & made no sense as we were AT the bar. For almost £300 a night, the service was atrocious. The veggie menu I was exited about at the Michelin restaurant “doesn’t exist anymore”There is nothing vegan, and very few vegetarian options. If you’re at the pool; you must get dressed & go to formal salon bar to get a drink,no service to the pool, no casual dining options throughout the day- only limited snacks at the bar inside in the formal area. This seems such a shame as there’s lovely views outside in summer & lots of tables? There were so many obvious things missed.No mini bar items or snacks in the rooms. I ordered some pink ‘champagne’ at the bar that was is in fact just cheap €10 wine and they charge €50. Was lots of noise from a wedding one evening, this stopped then started again at 12!I was kept awake till 3am with noise from a neighbouring property the same day. The wedding group were horribly loud in the spa too. Could be wonderful if the dining/bar options weren’t so disjointed. Town is 25 min walk or so- but be warned it is a steep incline. Taxi £14-£20 for a 5/10 min journey.
Stayed 4 nights in Jun 2025

4/10 Poor

Nicole

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This is a lovely location and beautiful hotel, nice and quiet, great views, very comfy bed and good shower. A few niggles are ae only had one room of our 2 ready at check in so had a 40 min wait for the other one with no real apology or even a drink offered while we waited. The aircon was broken in our room so they moved us to a new room which was a smaller room as all they had left. The manager was lovely but a few of the others on reception were not so helpful. The bar was understaffed and you can only eat in the Michelin starred restaurant at lunch time which you don’t always want if you just need a light lunch.
Stayed 2 nights in Jun 2025

10/10 Excellent

stephen

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, amazing views, lovely room, goid service and a nice breakfast
Stayed 1 night in Jun 2025

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the Privilege room. Staff was very helpful. Charming resort
Stayed 4 nights in May 2025

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful property, easy to get to from the main town. Walkable and in a beautiful location. Kind and helpful staff. The Spa was amazing and the views, stunning. Highly recommend.
Stayed 3 nights in May 2025

10/10 Excellent

Ashley Leon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a shame there was no vegan options
Stayed 4 nights in May 2025

10/10 Excellent

Ester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place

We arrived in the evening and the receptionist helped us settled in The service was above and beyond friendly and polite and hospitable Same goes for the following day the receptionist was kind friendly and helpful the room is small but a very comfortable clean and bed is comfortable We weren't facing the lake but still it was a great room
Stayed 1 night in May 2025