4/10 Poor
stanley
18 Feb 2024
Disliked: Cleanliness
Possibility of bedbugs
When we arrived, our room was fairly disorganized, and the sheets indicated bloodstain. When I lifted up the sheet, I saw something that looked like a bedbug. Staff members were in the room with me and saw the same thing. However, they denied the possibility of bedbugs. When I complained, they said I could leave the hotel and go find another room, but that was rather impossible. There was no compensation for the discomfort and stress that we went through. The mattress was also quite firm. I did receive bites that had the possibility of being bedbugs. I have pictures of these bites. However, I was walking in the woods and so I cannot conclude this. The view is magnificent, the pool, terrific, but I was surprised at the lack of courtesy and compensation, for the discomfort that we went through. When we left the staff member said that the room at that point would be exterminated. This certainly increases the verification of the concern.
stanley
Stayed 4 nights in Feb 2024