See all properties
Save

Excellence Coral Playa Mujeres - Adults Only All Inclusive

5.0 star property
Adults-only beachfront property with 6 outdoor pools

Photo gallery for Excellence Coral Playa Mujeres - Adults Only All Inclusive

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains
Property video
Excellence Club Honeymoon Two-Story Rooftop Terrace Suite W/ Private Pool Ocean View
Excellence Club Honeymoon Two-Story Rooftop Terrace Suite W/ Private Pool Ocean View
6 outdoor pools

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Parking included

Explore the area

View map
Prol. Bonampak S/N Mz. 1 Lt.10 Sm 3, Condominio Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Playa Mujeres Golf Club
    ‪9 min walk‬
  • Place, Mujeres Beach
    ‪11 min walk‬
  • Place, North Beach
    ‪49 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Junior Suite Pool View

View from room

Junior Suite Pool View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Private bathroom
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Junior Swim-Up Suite Pool View

Junior Swim-Up Suite Pool View

Junior Swim-Up Suite Pool View

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Free minibar items
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Excellence Club Junior Suite Pool View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free minibar items
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Terrace Suite With Plunge Pool

Excellence Club Terrace Suite With Plunge Pool | Beach/ocean view

Excellence Club Terrace Suite With Plunge Pool

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
Private bathroom
  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story Rooftop Terrace Suite With Private Pool

Two-Story Rooftop Terrace Suite With Private Pool

Two-Story Rooftop Terrace Suite With Private Pool

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Private plunge pool
Air conditioning
Free minibar items
Smart TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
  • 149 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

Excellence Club Junior Suite Ocean View

Excellence Club Junior Suite Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
Private bathroom
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Excellence Club Two-Story Rooftop Terrace Suite W/ Private Pool Ocean View

Excellence Club Two-Story Rooftop Terrace Suite W/ Private Pool Ocean View | Beach/ocean view

Excellence Club Two-Story Rooftop Terrace Suite W/ Private Pool Ocean View

Highlights

Air conditioning
Free minibar items
Smart TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Separate bath and shower
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Excellence Club Junior Swim Up Suite W/ Private Pool

Excellence Club Junior Swim Up Suite W/ Private Pool

Excellence Club Junior Swim Up Suite W/ Private Pool

Highlights

Air conditioning
Free minibar items
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Terrace Suite With Plunge Pool Ocean View

Excellence Club Terrace Suite With Plunge Pool Ocean View | Beach/ocean view

Excellence Club Terrace Suite With Plunge Pool Ocean View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
Private bathroom
  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Excellence Club Junior Suite With Private Pool

Excellence Club Junior Suite With Private Pool | View from room

Excellence Club Junior Suite With Private Pool

8.0 out of 10
Very good
(1 review)

Highlights

Private pool
Air conditioning
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Honeymoon Suite Partial Ocean View

Excellence Club Honeymoon Suite Partial Ocean View | View from room

Excellence Club Honeymoon Suite Partial Ocean View

Highlights

Air conditioning
Free minibar items
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Excellence Club Honeymoon Two-Story Rooftop Terrace Suite W/ Private Pool Ocean View

Excellence Club Honeymoon Two-Story Rooftop Terrace Suite W/ Private Pool Ocean View | View from room

Excellence Club Honeymoon Two-Story Rooftop Terrace Suite W/ Private Pool Ocean View

Highlights

Air conditioning
Free minibar items
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Excellence Club Beachfront Honeymoon Suite With Private Pool

Excellence Club Beachfront Honeymoon Suite With Private Pool | View from room

Excellence Club Beachfront Honeymoon Suite With Private Pool

Highlights

Air conditioning
Free minibar items
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite W/ Private Pool

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite W/ Private Pool | View from room

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite W/ Private Pool

Highlights

Air conditioning
Free minibar items
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Imperial Suite With Private Pool

Imperial Suite With Private Pool | View from room

Imperial Suite With Private Pool

Highlights

Air conditioning
Free minibar items
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Imperial Suite Two-Story Rooftop Terrace Suite W/ Private Pool

Imperial Suite Two-Story Rooftop Terrace Suite W/ Private Pool | View from room

Imperial Suite Two-Story Rooftop Terrace Suite W/ Private Pool

Highlights

Air conditioning
Free minibar items
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Excellence Club Honeymoon Suite With Private Pool

Excellence Club Honeymoon Suite With Private Pool | Beach/ocean view

Excellence Club Honeymoon Suite With Private Pool

Highlights

Air conditioning
Free minibar items
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite W/ Private Pool Partial Ocean View

Excellence Club Two-Story Rooftop Terrace Suite W/ Private Pool Partial Ocean View | Beach/ocean view

Excellence Club Two-Story Rooftop Terrace Suite W/ Private Pool Partial Ocean View

Highlights

Air conditioning
Free minibar items
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Excellence Coral Playa Mujeres - Adults Only All Inclusive. You'll be 0.6 km (0.4 mi) from Playa Mujeres Golf Club and 11.2 km (7 mi) from Ultramar Ferry Puerto Juárez. Highlights at this all-inclusive property include 16 restaurants, 6 outdoor swimming pools and a full-service spa. .A day of pampering at Miilé Spa can include beachside massages, body scrubs and facials along with hydrotherapy and mani/pedis. The restaurant, Raices, serves Mexican cuisine. With 3 poolside bars and 16 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the on-site 24-hour gym and Hot tub. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. There's also the convenience of free self parking. .Places within a 30-minute drive of this 5-property class Playa Mujeres property include Cancun Mall and Langosta Beach.

What's nearby

  • Playa Mujeres Golf Club - 9 min walk - 0.8 km
  • Mujeres Beach - 11 min walk - 0.9 km
  • La Isla Shopping Mall - 38 min drive - 30.2 km
  • Isla Mujeres Ferry Terminal - 48 min drive - 11.6 km
  • North Beach - 49 min drive - 11.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

Restaurants

  • ‪Isla Blanca - ‬14 min walk
  • ‪Lobby Bar - ‬15 min walk
  • ‪Xtra Time - ‬17 min walk
  • ‪Poseidon - ‬5 min drive
  • ‪World Café - ‬8 min walk

About this property

Excellence Coral Playa Mujeres - Adults Only All Inclusive

Adults-only beachfront property with 6 outdoor pools
Excellence Coral Playa Mujeres - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Excellence Coral Playa Mujeres - Adults Only All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 16 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 16 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a 24-hour fitness centre, a hot tub and a rooftop terrace. Free self parking is available.

This 5-star Punta Sam property is smoke free.

  • 503 guestrooms or units
  • 16 dining venues
  • 3 bars by the pool
  • 16 bars or lounges
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Excellence Coral Playa Mujeres - Adults Only All Inclusive offers 503 air-conditioned accommodations with free minibar items and laptop-compatible safes. 65-inch Smart televisions come with satellite channels.

Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and bidets. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Miilé Spa has 15 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Similar properties

Exterior
Excellence Playa Mujeres - Adults Only All Inclusive
  • On private beach
  • Pool
  • Spa pool
  • All-inclusive
4.6 out of 5, Wonderful, 1,403 reviews
Excellence Playa Mujeres - Adults Only All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 16 bars/lounges
  • 16 restaurants
  • 3 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • Chez Isabelle
  • Kanpai
  • Raices
  • The Lubster House
  • Zenith

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Library
  • Sailing
  • Scuba diving
  • Snorkelling
  • Tennis
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 15 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (112 centimetre high)

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Excellence Coral Playa Mujeres - Adults Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Excellence Coral Playa Mujeres
Excellence Coral Playa Mujeres Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Excellence Coral Playa Mujeres - Adults Only All Inclusive?

Excellence Coral Playa Mujeres - Adults Only All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Excellence Coral Playa Mujeres - Adults Only All Inclusive?

Yep, Excellence Coral Playa Mujeres - Adults Only All Inclusive has a free self car park.

Are there any beaches close to Excellence Coral Playa Mujeres - Adults Only All Inclusive?

Yep, Excellence Coral Playa Mujeres - Adults Only All Inclusive is a short 10-minute walk from Mujeres Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Excellence Coral Playa Mujeres - Adults Only All Inclusive?

Yep, Miilé Spa is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as beachside massages.

Does Excellence Coral Playa Mujeres - Adults Only All Inclusive have a pool?

Excellence Coral Playa Mujeres - Adults Only All Inclusive has 6 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a drink from one of the bars. The pool is open 6:00 AM to 8:00 PM.

What luxury perks are available at Excellence Coral Playa Mujeres - Adults Only All Inclusive?

Excellence Coral Playa Mujeres - Adults Only All Inclusive features a private beach, 3 poolside bars and 6 outdoor pools. All guestrooms come with 24-hour room service and free minibar items.

What makes Excellence Coral Playa Mujeres - Adults Only All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Excellence Coral Playa Mujeres - Adults Only All Inclusive.

Is Excellence Coral Playa Mujeres - Adults Only All Inclusive family-friendly?

No, Excellence Coral Playa Mujeres - Adults Only All Inclusive is an adults-only property.

Is there a free airport shuttle available at Excellence Coral Playa Mujeres - Adults Only All Inclusive?

No, Excellence Coral Playa Mujeres - Adults Only All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Excellence Coral Playa Mujeres - Adults Only All Inclusive?

Relax with a coldie at the 3 poolside bars or 16 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Excellence Coral Playa Mujeres - Adults Only All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Excellence Coral Playa Mujeres - Adults Only All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Excellence Coral Playa Mujeres - Adults Only All Inclusive?

There isn't one on site, but Playa Mujeres Golf Club is a short 8-minute walk away.

Excellence Coral Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 254 out of 358 reviews
Rating 8 - Good. 61 out of 358 reviews
Rating 6 - Okay. 25 out of 358 reviews
Rating 4 - Poor. 7 out of 358 reviews
Rating 2 - Terrible. 11 out of 358 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

mirena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness
New modern facilities. Lots of pool and beach chairs so no rush to get down early. Restaurants were all good, but limited menus.
Stayed 7 nights in Oct 2025

10/10 Excellent

kevin

Stayed 7 nights in Oct 2025

6/10 Okay

Delroy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
THE FOOD IS TERRIBLE. Everything else about the property was great especially the staff. The food is horrible and you need to fix that.
Stayed 5 nights in Oct 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

Juventia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 4 nights in Oct 2025

10/10 Excellent

Arshvir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing all around.
Stayed 5 nights in Oct 2025

10/10 Excellent

Jonathan

Stayed 7 nights in Jul 2025

10/10 Excellent

SHIYUN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop private pool is on point!
Stayed 3 nights in Oct 2025

10/10 Excellent

Ivy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we satisfied
Stayed 3 nights in Sep 2025

8/10 Good

NATHAN

Liked: Cleanliness
Disliked: Staff & service
I liked the curb appeal and aesthetic of Coral. It was definitely evident that it was newly constructed. We just felt that the staff and their service was at times inconsistent. I don’t want to go into detail about that because it seems unfair to. There was a lot of staff members and many and most did a great job. Some parts and aspects of the hotel seemed confusing and miscommunicated… some parts felt over explained and other parts under explained - we didn’t really appreciate the fact that some aspects of the hotel were blocked essentially by what I’d call a “paywall” - it’s described as an all-inclusive experience but when you get there, our receptionist explained something along the lines of “there is a VIP program which gets you a room with a pool and access to more services but well, you already have a pool room and we are actually at capacity for the VIP so you don’t need it” I was like, “oh ok” it just so happened to be the first restaurant my family and I try to eat at is yes, VIP. So it just doesn’t feel good to get that kind of treatment after your fly into MX, go through customs, take a cab and then get where you want to be and get told “no” it’s a bit odd for an all-inclusive. And then the next day on the phone, they switched the narrative and said, “oh no, you have full access except for this one restaurant” overall, it felt a bit convoluted at times.
Stayed 3 nights in Oct 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

2/10 Terrible

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Allan the staff guy was awesome!! Food was good. Would come again.
Stayed 5 nights in Sep 2025

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very clean. The best Excellence resort we've stayed at, we've been to almost all of them including Finest as well. The room was very comfortable, was cleaned twice daily and restocked. We enjoyed all of the dining options, favorite was Chez Isabelle (French) - an outstanding fine dining experience with chic ambiance. For lunch we enjoyed Agave (Mexican), Lobster house and Oregano (Italian). Kitchen table served excellent buffet for breakfast. We also dined at The Grill (excellent), Raices (Mexican - excellent) and Milo (Greek - excellent). Service at all restaurants was exceptional. Cannot comment on any drinks as we did not visit the bars but people looked like they were enjoying themselves. Coffee shop was nice with good drink and snack options and also tasty ice cream. Pools were heated and never felt crowded. The beach is nice, comparable to other parts of Playa Mujeres beach. Water was warm in October and we were in the ocean daily. Great gym, used it daily, has lots of equipment and machines. Entertainment was ok, nothing special but we didn't need it. Would definitely like to come back here, great resort and a fantastic addition to this beach strip.
Stayed 5 nights in Oct 2025

10/10 Excellent

George John

Travelled with partner
The resort was great! American Airlines lied to us- never again!!!
Stayed 3 nights in Oct 2025

6/10 Okay

Aliarcid, Magnolia

Stayed 2 nights in Oct 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property to visit. Staffbwas friendly and lots of options for dining.
Stayed 6 nights in Sep 2025

10/10 Excellent

Trisha

Stayed 3 nights in Sep 2025

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Oct 2025

8/10 Good

Leonda

Liked: Cleanliness, staff & service, property conditions & facilities
Last year, me and my husband stayed at Excellence Oyster Bay in Jamaica for our honeymoon. The property was top notch and the food was indescribable! We just left Excellence Coral in Playa Mujures. The property is still new, and a lot of people not know exists snd I hope it stays that wstb. The property was clean, and not a lot of crowds.
Stayed 4 nights in Oct 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is really amazing. My wife and I were there for our 25th wedding anniversary. The food was fantastic. The service was excellent. The rooms were very clean each day. The pools were great with swim up bars. My suggestion is to make sure your in the excellence club portion. Some perks there for sure. I will be back to this resort. Look for the Whisper Bar. IYKYK.
Stayed 4 nights in Oct 2025

10/10 Excellent

Janet, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great staff, great swim out pools
Stayed 10 nights in Aug 2025

10/10 Excellent

Diana Petrovna

Stayed 11 nights in Sep 2025

10/10 Excellent

Diego

Stayed 5 nights in Sep 2025