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Zel Punta Cana – All Inclusive

4.5 star property
Mediterranean property with 4 restaurants and 2 outdoor pools

Photo gallery for Zel Punta Cana – All Inclusive

View from room
Property video
3 bars/lounges, swim-up bar, poolside bar
Exterior
Designer store

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
The current price is AU$614
includes taxes & fees
8 July - 9 July

Explore the area

Map
Playa Bavaro, Punta Cana, La Altagracia, 23000
  • Cocotal Golf and Country Club
    ‪13 min walk‬
  • Los Corales Beach
    ‪16 min walk‬
  • Bavaro Beach
    ‪10 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪22 min drive‬

Room options

View all photos for Zel Suite

Zel Suite

Zel Suite

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Zel Swimup Suite

Zel Swimup Suite | Room amenity

Zel Swimup Suite

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 75 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Zel Two Bedroom Master Suite Swimup

1 bedroom, minibar, in-room safe, laptop workspace

Zel Two Bedroom Master Suite Swimup

Highlights

Furnished balcony or patio
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Two Bedroom Master

Terrace/patio

Zel Two Bedroom Master

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Master Suite

Zel Master Suite | Bathroom

Zel Master Suite

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 100 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Swimup Master Suite

Zel Swimup Master Suite | Living area

Zel Swimup Master Suite

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 100 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Casa Zel SwimUp Suite

Casa Zel SwimUp Suite | Bathroom

Casa Zel SwimUp Suite

Highlights

Furnished balcony or patio
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 328 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite Master With Garden View

1 bedroom, minibar, in-room safe, laptop workspace

Suite Master With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Room Deluxe With Pool View

Living area

Room Deluxe With Pool View

  • Sleeps 3
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Master With Pool View

Living area

Suite Master With Pool View

  • Sleeps 3
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Double Suite Master With Garden View

1 bedroom, minibar, in-room safe, laptop workspace

Double Suite Master With Garden View

  • Sleeps 6
  • 1 Single Sofa Bed, 1 King Bed and 2 Double Beds

View all photos for Room Standard With Garden View

Living area

Room Standard With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Double Suite Master With Pool View

Living area

Double Suite Master With Pool View

  • Sleeps 6
  • 2 Double Beds and 1 King Bed

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Zel Punta Cana – All Inclusive. You'll be 1 km (0.6 mi) from Cocotal Golf and Country Club and 2.6 km (1.6 mi) from Los Corales Beach. Highlights at this Mediterranean property include 4 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to AUA Spa can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. The steakhouse, Volcan, is open for dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the nearby private beach where you'll find sunloungers, and enjoy the 5 outdoor tennis courts and golf course. Other amenities include free Wi-Fi in public areas, a gym and a free manager's reception. There's also free self parking, along with the convenience of a free beach shuttle. .With a stay at this 4.5-property class Bávaro property, you'll be 3.4 km (2.1 mi) from Cortecito Beach and 4.2 km (2.6 mi) from Bavaro Beach.

What's nearby

  • Cocotal Golf and Country Club - 13 min walk - 1.2 km
  • Los Corales Beach - 16 min walk - 1.4 km
  • Cortecito Beach - 5 min drive - 2.7 km
  • Downtown Punta Cana - 8 min drive - 6.0 km
  • Bavaro Beach - 10 min drive - 4.3 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 27 min drive

Restaurants

  • ‪Lobby Bar - ‬10 min walk
  • ‪World Cafe - ‬1 min drive
  • ‪Lobby Bar - ‬8 min walk
  • ‪Seaside Grill - ‬6 min drive
  • ‪Riviera Restaurant - ‬6 min walk

About this property

Zel Punta Cana – All Inclusive

Mediterranean property with 4 restaurants and 2 outdoor pools
Some rates at Zel Punta Cana – All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A private beach is featured. As a guest of Zel Punta Cana – All Inclusive, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A free manager's reception is offered daily. WiFi is free in public spaces.

A fitness centre, spa services, and multilingual staff are also featured at the luxury Zel Punta Cana – All Inclusive. Self parking is free. A complete renovation of Zel Punta Cana – All Inclusive was completed in December 2024.

Smoking is allowed in designated areas at this Mediterranean Punta Cana property.

  • 190 guestrooms or units
  • 3 levels
  • 8 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Built in 2008
  • Manager's reception (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Beauty salon
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Zel Punta Cana – All Inclusive offers 190 air-conditioned accommodations with outdoor private hot tubs and minibars. This accommodation offers separate dining areas and includes dining tables. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

AUA Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Spanish

Similar properties

3 outdoor pools, open 8:00 AM to 11:00 PM, pool umbrellas, pool loungers

Paradisus Grand Cana - All Suites - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.2 out of 5, Very good, 1,002 reviews
The price is AU$743
includes taxes & fees
1 July - 2 July
Paradisus Grand Cana - All Suites - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured self parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Nokyo
  • Parda
  • Tacorini
  • Volcan

Things to do

  • 2 outdoor pools
  • 27-hole golf course
  • 5 outdoor tennis courts
  • Beach volleyball
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf lessons
  • Gym
  • Optional golf privileges
  • Wine tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Dining table
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Mini-fridge
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Magnifying mirror
  • No lift
  • Well-lit path to entrance

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Lifeguards
  • Mediterranean architecture
  • Renovated entire property - December 2024

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • HDTV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: DOP 3150 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 3150 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche, debit cards and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Zel Punta Cana – All Inclusive?

Zel Punta Cana – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Zel Punta Cana – All Inclusive?

As of 17 June 2025, prices found for a 1-night stay for 2 adults at Zel Punta Cana – All Inclusive on 8 July 2025 start from AU$613.68, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Zel Punta Cana – All Inclusive?

Yep, Zel Punta Cana – All Inclusive has a free self car park.

Are there any beaches close to Zel Punta Cana – All Inclusive?

The closest beach to Zel Punta Cana – All Inclusive is Bavaro Beach (3.5 km).

Is there a spa on site at Zel Punta Cana – All Inclusive?

Yep, AUA Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Zel Punta Cana – All Inclusive have a pool?

Yep, and guests love it! Zel Punta Cana – All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 9:00 AM to 6:00 PM.

What luxury perks are available at Zel Punta Cana – All Inclusive?

Zel Punta Cana – All Inclusive features 2 outdoor pools, a full-service spa and free pool cabanas. All guestrooms come with Hot tubs, 24-hour room service and dining areas.

What makes Zel Punta Cana – All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs in the guestrooms, all help set the scene for a romantic weekend at Zel Punta Cana – All Inclusive.

Are there hot tubs in the rooms at Zel Punta Cana – All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Zel Punta Cana – All Inclusive?

No, Zel Punta Cana – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Zel Punta Cana – All Inclusive?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Zel Punta Cana – All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Is there a golf course on site at Zel Punta Cana – All Inclusive?

Yep, Zel Punta Cana – All Inclusive has a 27-hole golf course. Golf lessons, golf carts and a clubhouse are available.

Zel Punta Cana – All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 122 out of 180 reviews
Rating 8 - Good. 34 out of 180 reviews
Rating 6 - Okay. 14 out of 180 reviews
Rating 4 - Poor. 3 out of 180 reviews
Rating 2 - Terrible. 7 out of 180 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

LaToya Centoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I absolutely enjoyed ourselves the staff was amazing, the rooms were beautiful and well layed out, the food was good and the bar tenders were great! The spa and massage was perfect. Needless to say we were definitely blown away by the whole experience. They had activities and entertainment. There was little to no kids so very relaxing. I would highly recommend this for any adults looking to get away and relax without being completely bored.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jose Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife & I loved Zel . Everyone is super nice and friendly and super great staff . All together we had a great experience.
Stayed 3 nights in Mar 2025

10/10 Excellent

Cheryl

Stayed 4 nights in Dec 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, service, suites and ambiance were wonderful. Kudos to Onix, from the resort and Claudio, from Destination Services, who made my vacation worry-free and so much more enjoyable. It was nice to have the "perrsonal attention!" I will definitely return to the Zel.
Stayed 4 nights in Mar 2025

8/10 Good

Aparna

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, and the staff were lovely. The food options weren't as robust as they could have been.
Stayed 6 nights in Feb 2025

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to go relax this is the resort…if you are looking for entertainment there is none other than yoga by the Pool. There is only three restaurantes. The buffet is very good i only wish they had Dominican food. The room Are decorated lovely i enjoyed it
Stayed 3 nights in Mar 2025

10/10 Excellent

Tiera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful the staff was great no complaints best part was the spa I feel in love
Stayed 3 nights in Jan 2025

10/10 Excellent

Aurora

Excelente resort en Bavaro. Completamente renovado, jardines preciosos, playa espectacular. Servicio genial de parte de todo el staff, diferentes opciones de comida (a la carte y buffet), actividades diferentes para elegir, pero también idea para gente que busca relajarse simplemente. Desde luego no dudaría en alojarme otra vez aquí y lo recomiendo totalmente!
Stayed 1 night in Mar 2025

10/10 Excellent

Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property, completely renovated and with excellent facilities and staff. Beach is great, the food is very good and the rooms are perfect. Absolutely highly recommended!
Stayed 1 night in Mar 2025

10/10 Excellent

Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, completely renovated and with amazing facilities. Beach is great, food was good and service was excellent. Highly recommended and I wouldn’t hesitate to stay here again if back in Punta Cana!
Stayed 1 night in Mar 2025

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Time Ever March 2025 Our trip was made even more special as we were celebrating my wife's birthday, and the resort's incredible staff went above and beyond to make it truly magical. From the moment we arrived, we were welcomed with warmth and hospitality that exceeded all expectations. Unforgettable Guest Experience We were fortunate to have Yohandy De La Cruz as our guest experience guide, and he was nothing short of phenomenal—one of the best we’ve ever encountered. His attention to detail, kindness, and dedication made all the difference. On the day of my wife’s birthday, Yohandy, along with his amazing teammates Fish (Jonh) and Nocturno, created an unforgettable beachfront experience. They set up a beautifully decorated bed on Punta Cana Beach during sunset, complete with personalized touches and stunning floral arrangements. Fish captured every precious moment with breathtaking photos, ensuring we had memories to cherish forever. Silvestre Bar – We met Mairenis, the bartender, but we quickly nicknamed her Piña because of her incredible piña coladas! She was an absolute sweetheart, ensuring we always had a drink in our hands and making every visit to the bar a pleasure. Voltaje Bar – Every night after dinner, we stopped by Voltaje Club, where Tatiana took our drink orders and, along with Fish, made sure we were having a blast. The energy here was electric, and the fun never stopped!
Stayed 4 nights in Mar 2025

8/10 Good

Taoreed

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was very polite and very helpful. Food was good, drinks amazing but the facilities look a bit tired in some certain areas, room size is fantastic and the grounds are the best I’ve been to. Great for morning and evening walks, would I go back, definitely.
Stayed 2 nights in Mar 2025

8/10 Good

Mary Jean

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We went for a bachelorette party and had a lovely weekend overall. Food was great, drinks were delicious, and the staff was always ready to attend our needs. As a group of young girls we received some unwanted attention from staff/a guest, but as soon as the hotel was made aware on the first night they immediately took care of it and were constantly making sure we were having a good experience. Granted we were a loud group ourselves, everyone was extremely patient with us and I am overall very happy with how our trip turned out. I would recommend this place and I would stay again myself!
Stayed 3 nights in Feb 2025

10/10 Excellent

geraldine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful new resort Very relaxing Swim up suite was amazing Played tennis, did Pilates Enjoyed the drinks and delicious seafood Staff were very helpful and friendly at all times Property is immaculate
Stayed 4 nights in Mar 2025

8/10 Good

Marty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was simply beautiful. Staff for the most part was terrific. Bus to and from beach was timely. Food was fair. Rooms were beautifully decorated and spacious. The bad below - Registration process was terrible a nightmare!! No support or assistance for the most part. It took over 45 minutes to complete registration. No elevators to room. Not many staff understood any or most English. No previous information provided for room details. No remotes provided for ceiling fans. Electricity to room was intermittent and one day entirely out. Had to call Maintainence. Only one waste basket throughout room
Stayed 3 nights in Feb 2025

8/10 Good

Abimbola Omorinsola

Liked: Cleanliness, property conditions & facilities
Overall great experience
Stayed 5 nights in Feb 2025

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with awesome pools. The room was clean, comfortable, and spacious! No issues. Food was great, tried all the restaurants, but the staff was the Best! Friendly and always happy to help!
Stayed 6 nights in Feb 2025

10/10 Excellent

Víctor Del

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Hamza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff. Food wasn’t the best
Stayed 5 nights in Feb 2025

8/10 Good

chris

Liked: Cleanliness, staff & service
Na
Stayed 3 nights in Feb 2025

10/10 Excellent

petra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at the Zel. Food and staff were amazing.
Stayed 1 night in Feb 2025

8/10 Good

Melissa Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zel is a relatively small resort within this complex of Melia properties. The resort was nice and the staff were lovely, especially those working at the concierge. Some of the staff working in the restaurants had limited knowledge of English which made basic things like ordering tea instead of coffee very difficult, and service was consistently slow. The beach is walkable distance but not the '8 minutes' we were quoted, it's more like 15 minutes, and the shuttles were sometimes a 10 minute wait. The beach was very nice and the food at the restaurants was good but not amazing. Overall, it was a good experience and I have no complaints.
Stayed 7 nights in Feb 2025

10/10 Excellent

Wojciech

Stayed 5 nights in Feb 2025