2/10 Terrible
Petre
Travelled with family
26 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort lacks service. We had some hick ups during our stay but haven’t complained as we just wanted to relax for our quick 4 day trip here. But after our room was infested by rats and resort did nothing to help, there was no other way but to complain and made others aware of the situation. We stayed in Family Suite and the rats were coming from the ductwork/ overhead vents in the room. We have multiple videos but Expedia won’t let us update them. Guest service was completely unreachable all night long and when we finally got them to pick up the phone at 4:00am they said someone will come immediately to check. No one came and there was no follow up or anything. Completely unacceptable for a 5 star resort they claim they are. At the moment I am in touch with Expedia to try to make them aware of this. Just spoke to a supervisor at Expedia and she said she tried calling them and every time she calls they hang up on her. Speaks volumes about this resort. Please spend your money somewhere else if you want relaxing vacation. This resort, Tropical Deluxe Princess, even though recently renovated and nice with nice grounds and beach, lacks customer service big time. One of the worst treatments we ever encountered.
Petre
Stayed 4 nights in Jan 2025