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Tropical Deluxe Princess - All Inclusive

5.0 star property
Luxury property on the beach, with 3 outdoor pools

Photo gallery for Tropical Deluxe Princess - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Property preview
Free minibar, in-room safe, iron/ironing board, free cots/infant beds
On the beach, white sand, sun-loungers, beach umbrellas
Beach bar

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi
The current price is AU$460
includes taxes & fees
22 Dec - 23 Dec

Explore the area

View map
Playas De Bavaro, Higuey, Punta Cana, La Altagracia, 23000
  • Place, Arena Blanca Beach
    ‪1 min walk‬
  • Place, Casino Avalon Princess
    ‪20 min walk‬
  • Place, Cortecito Beach
    ‪6 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪38 min drive‬

Room options

View all photos for Family Room (Super Saver)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Family Room (Super Saver)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
TV
2 bedrooms
Private bathroom
  • 39 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed OR 2 Single Beds

View all photos for Superior (Super Saver)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Superior (Super Saver)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
TV
Separate bedroom
Hairdryer
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Single Suite With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Single Suite With Garden View

  • 38 sq m
  • Sleeps 1

View all photos for Double Suite Superior With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Double Suite Superior With Garden View

  • 38 sq m
  • Sleeps 2

View all photos for Triple Suite With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Triple Suite With Garden View

  • 38 sq m
  • Sleeps 3

View all photos for Quadruple Suite With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Quadruple Suite With Garden View

  • 38 sq m
  • Sleeps 4

View all photos for Family Suite -5 Guests- With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Family Suite -5 Guests- With Garden View

  • 38 sq m
  • Sleeps 5

View all photos for Triple Suite With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Triple Suite With Garden View

  • 38 sq m
  • Sleeps 3

View all photos for Quadruple Suite With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Quadruple Suite With Garden View

  • 38 sq m
  • Sleeps 4

View all photos for Family Suite -5 Guests- With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Family Suite -5 Guests- With Garden View

  • 38 sq m
  • Sleeps 5

View all photos for Room With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Room With Garden View

  • 32 sq m
  • Sleeps 1

View all photos for Double Room With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Double Room With Garden View

  • 32 sq m
  • Sleeps 2

View all photos for Triple Room

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Triple Room

  • 32 sq m
  • Sleeps 3

View all photos for Quadruple Room With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Quadruple Room With Garden View

  • 32 sq m
  • Sleeps 4

View all photos for Triple Room With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Triple Room With Garden View

  • 32 sq m
  • Sleeps 3

View all photos for Quadruple Room With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Quadruple Room With Garden View

  • 32 sq m
  • Sleeps 4

View all photos for Superior Room

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Superior Room

8.6 out of 10
Excellent
(176 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
TV
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Family Room

8.2 out of 10
Very good
(96 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
TV
2 bedrooms
Private bathroom
  • 39 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds

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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Tropical Deluxe Princess - All Inclusive. Within steps you'll find Arena Blanca Beach and Cortecito Beach within a 15-minute stroll. Highlights at this all-inclusive property include 3 outdoor swimming pools, a full-service spa and a restaurant. .A relaxing visit to Metamorphosis can include deep-tissue massages, sports massages, aromatherapy and hydrotherapy along with access to the sauna. The restaurant, Higuero, serves international cuisine and is open for breakfast, lunch and dinner. Sport Bar is the property's own sports bar. Spend the day at the beach where you'll find sunloungers, and enjoy the 3 outdoor tennis courts and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. There's also free self parking, along with the convenience of a free casino shuttle. .Attractions within a 15-minute drive of this 5-property class Bávaro property include Cocotal Golf and Country Club and Iberostar Golf Course.

What's nearby

  • Arena Blanca Beach - 1 min walk - 0.1 km
  • White Sands Golf Course - 19 min walk - 1.6 km
  • Casino Avalon Princess - 20 min walk - 1.7 km
  • Cortecito Beach - 6 min drive - 1.2 km
  • Bavaro Beach - 20 min drive - 8.8 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 26 min drive

Restaurants

  • ‪El gaucho - ‬8 min drive
  • ‪El Carey Buffet Restaurant - ‬8 min drive
  • ‪Kanalla Sports Bar - ‬7 min walk
  • ‪Restaurant Grill La Brasa - ‬9 min drive
  • ‪Beach bar - ‬9 min drive

About this property

Tropical Deluxe Princess - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Tropical Deluxe Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Tropical Deluxe Princess - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 310 guestrooms or units
  • 3 levels
  • 5 buildings
  • Built in 2000
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Dining venue
Tropical Deluxe Princess - All Inclusive offers 310 accommodations with free minibar items and a safe. Rooms open to balconies. Satellite televisions are provided.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Metamorphosis has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free casino shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Pilon
  • Fogo
  • Higuero
  • Sport Bar
  • Tao

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Motor boating
  • Music library
  • Playground
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water skiing
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Sports massages
  • Turkish bath

Accessibility

  • No lift

More

  • 3 floors
  • 5 buildings
  • Banquet hall
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 79
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
At the time of check-in, guests are required to show the confirmation e-mail received after booking.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Tropical Deluxe Princess - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 79 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Princess Tropical
Resort Tropical Princess
Tropical Beach Princess
Tropical Princess All Inclusive
Tropical Princess Beach
Tropical Princess Beach All Inclusive
Tropical Princess Beach Resort
Tropical Princess Beach Resort All Inclusive
Tropical Princess Resort
Tropical Princess Resort All Inclusive
Hotel Tropical Princess Beach
Tropical Princess Beach Hotel Punta Cana
Tropical Princess Beach Resort And Spa
Tropical Princess Punta Cana
Tropical Princess Beach Resort All Inclusive Punta Cana
Tropical Princess Beach All Inclusive Punta Cana
Tropical Princess Beach Resort Spa All Inclusive
Tropical Princess Beach Resort Punta Cana
Tropical Princess Beach Punta Cana
Hotel Tropical Princess Beach Resort & Spa Punta Cana
Punta Cana Tropical Princess Beach Resort & Spa Hotel
Hotel Tropical Princess Beach Resort & Spa
Tropical Princess Beach Resort & Spa Punta Cana
Tropical Princess Beach Resort Spa All Inclusive
Tropical Princess Beach Resort
Tropical Princess Beach
Tropical Princess Beach Resort All Inclusive Punta Cana
Tropical Princess Beach Resort All Inclusive
Tropical Princess Beach All Inclusive Punta Cana
Tropical Princess Beach All Inclusive
Tropical Princess Beach All Inclusive
Tropical Princess Beach Resort Spa All Inclusive
Hotel Tropical Princess Beach Resort & Spa - All Inclusive
Tropical Princess Beach Resort Spa
Tropical Princess Beach Resort Spa All Inclusive
Tropical Princess Beach Resort Spa All Inclusive
Tropical Princess Beach Resort All Inclusive Punta Cana
Tropical Princess Beach Resort All Inclusive
Tropical Princess Beach All Inclusive Punta Cana
Hotel Tropical Princess Beach Resort & Spa - All Inclusive
Tropical Princess Beach Resort Spa
Tropical Princess Beach Resort Spa
Tropical Princess Inclusive

Frequently asked questions

What is the cancellation policy at Tropical Deluxe Princess - All Inclusive?

Tropical Deluxe Princess - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Tropical Deluxe Princess - All Inclusive?

As of 21 Dec 2025, prices found for a 1-night stay for 2 adults at Tropical Deluxe Princess - All Inclusive on 22 Dec 2025 start from AU$460.3, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Tropical Deluxe Princess - All Inclusive?

Yep, Tropical Deluxe Princess - All Inclusive has a free self car park.

Are there any beaches close to Tropical Deluxe Princess - All Inclusive?

Yep, Tropical Deluxe Princess - All Inclusive is a short 10-minute walk from Cortecito Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find motor boats.

Is there a spa on site at Tropical Deluxe Princess - All Inclusive?

Yep, Metamorphosis is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Tropical Deluxe Princess - All Inclusive have a pool?

Yep, and guests love it! Tropical Deluxe Princess - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Tropical Deluxe Princess - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What makes Tropical Deluxe Princess - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Tropical Deluxe Princess - All Inclusive.

Is Tropical Deluxe Princess - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Tropical Deluxe Princess - All Inclusive is a hit with families.

Is there a free airport shuttle available at Tropical Deluxe Princess - All Inclusive?

No, Tropical Deluxe Princess - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Tropical Deluxe Princess - All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Tropical Deluxe Princess - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Tropical Deluxe Princess - All Inclusive?

No, pets and service animals are not allowed.

Tropical Deluxe Princess - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 771 out of 1691 reviews
Rating 8 - Good. 407 out of 1691 reviews
Rating 6 - Okay. 271 out of 1691 reviews
Rating 4 - Poor. 132 out of 1691 reviews
Rating 2 - Terrible. 110 out of 1691 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dwayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine never book with Expedia
Stayed 3 nights in Sep 2025

8/10 Good

Melvin junior

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2025

4/10 Poor

Sharon

Disliked: Cleanliness, property conditions & facilities, room comfort

You need to bring every mosquito repellant going!

My room was changed 3 times. The 1st one was covered in insects! ants and mosquitoes. The 2nd room was cleaner, or so I thought! I had already spend 10 nights in DR but that night I got 12 mosquito bites all over my body! It was awful. Never once got bitten in the other hotels I had stayed at previously. The staff were empathetic and ugraded me to the beach view room - it was 'better' (not to be ungrateful but I was in pain and itchy as hell) the food was okay I guess. Standard salt and pepper dishes with tabasco or siracha for flavour. Although Meat and fruit and vegetables were fresh. You wont go hungry but, I couldn't wait to get home and cook myself. Dirty pool. DR Staff were nice 👍
Stayed 4 nights in Sep 2025

4/10 Poor

Michael

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Pools and bars were enjoyable, staff was friendly all-around. Biggest complaint was the AC in the rooms. It was so humid and damp in the rooms that the sheets, clothes, and virtually everything was moist. This was so uncomfortable. The quality of food was dissapointing from the buffet to dinners. Chinese dinner was the best followed by japanese. Majority of buffet food was not enjoyable and dissapointing... overcooked, cold, unseasoned, etc..
Stayed 4 nights in Sep 2025

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience! The staff was amazing and always so pleasant and helpful during our stay. We added a ro uograde upon arrival with an ocean view. The room was roomy with no issues. The good options were good. We will be back!
Balcony view
Stayed 4 nights in Sep 2025

10/10 Excellent

Theodora

Liked: Cleanliness, staff & service, amenities
I had a wonderful time with the staff there I love them all thank
Stayed 4 nights in Sep 2025

8/10 Good

Yunior Hernandez, Wilkes-Barre

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was pretty nice, staff it’s the best, the only a think needs improvement are the restaurants, the buffet on my first day was not good organized the food on the containers was not what the signs were showing and the same food repeated on different places around the buffet. There was not enough glasses so it takes me a while to get my drink.
Stayed 3 nights in Sep 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time in vacation with our children. We took advantage of the kids club and their scheduled activities. Alexandra, the supervisor at the kids club, was fantastic with my kids making sure they were comfortable and having a fun time. We would absolutely consider coming back!
Stayed 7 nights in Aug 2025

10/10 Excellent

Mahmud

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort.
Stayed 5 nights in Sep 2025

10/10 Excellent

Juliano, Newark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Juan A

Stayed 2 nights in Aug 2025

8/10 Good

Kiritkumar Ravjibhai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is beautiful just like its name “Tropical deluxe” but the food quality has to be improved. Comparing to other resorts I had been stayed in Punta Cana, the food here is the worst. Other than that, my overall experience in this resort was great. And the best part was there is no upselling, or pressuring us to go for time sharing.
Stayed 5 nights in Aug 2025

2/10 Terrible

Silvia

Stayed 4 nights in Aug 2025

4/10 Poor

Fatimah Jamilah

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
It was ok didn't really enjoy the beach because of all the seaweed .. when I'm on vacation I don't wanna be bother our first day until we left there was calling our phones early in the morning trying to sale & sign up for seminars that was very annoying .. food ok I guess if you don't eat pork good luck I think I lost 2lbs & if you can eat the food it's small portions .. then after 10 it's nothing for you to do , it was ok but I wouldn't return
Stayed 3 nights in Aug 2025

10/10 Excellent

Randy

Stayed 2 nights in Aug 2025

4/10 Poor

Robert, Buford

Liked: Staff & service
Disliked: Property conditions & facilities
The air conditioning in the room was extremely loud and was deafening. Hotel staff who clean the room had to know how loud. I stayed at this resort about 10 times in the last 4 years. Front desk dismissed my concern. Other issue resort does not allow my uber to pick me up at the entrance door. I must walk to the end of resort to get my uber. When brought up to front desk was told policy. But my uber was able to drop me at the front when I arrived. Why inconvenience your guest to walk to front on the heat with luggage when leaving?
Stayed 3 nights in Aug 2025

10/10 Excellent

Ramona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were amazing and extremely helpful
Stayed 2 nights in Aug 2025

6/10 Okay

Sandra

Travelled with partner
Liked: Amenities
The property was nice, it does need some fixing around the pathway walk to the buildings, also the pool needs to be resurfaced many cracks inside the pool. Our first room was nice until we heard a loud cracking noise and it was a fused which left half of the room with no lights. They came to fixed it within 20 min. The cleaness of the room was good except for limited towels and ripped, no extra toilet paper either. I am sorry to say but half of the staff looked miserable at their job, some of them were not approachable. One of the pool guys very nice and attentive. The entertainment crew were awesome! The guys are the bar not very friendly or smiling. Second time coming to this resort within 6 years and I would definitely look at other resorts for different experience.
Stayed 4 nights in Aug 2025

6/10 Okay

Diana Mírlena

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved that this resort was very family-friendly. It had a small water park for kids and a kids’ club, which my family really enjoyed. I also appreciated the nighttime entertainment—it was fun and lively. However, the food was not great, and the service definitely needs improvement. I often had to ask multiple times just to get water or coffee at breakfast before being attended to. Overall, the family activities were the highlight, but the resort needs to work on providing better service and being more welcoming to guests.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Aug 2025

8/10 Good

Joanna, WOODHAVEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the staff are great! Needed more food options. The resort is beautiful!
Stayed 7 nights in Aug 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

8/10 Good

Emza Celebic

Travelled with family
Liked: Amenities
Room was very clean and spacious but it only had one trash can and it was in the bathroom. There was no light in the hallway where our room was so it was hard to unlock the door with our bracelet. View was not great from the balcony. It was very quiet. It was a great place to chill and relax. Loved seeing all the birds, turtles, iguanas while going to our room. Train was such a useful thing that this resort has. To sum it up it was a nice vacation.
Stayed 4 nights in Aug 2025

6/10 Okay

Monica

Travelled with family
Liked: Cleanliness
The mini bar did not get the beverages cold.’we report as soon as we realized on the first day and keep reporting they. They said that is the way the mini bar works. On the day before our departure they installed a mini fridge.
Stayed 7 nights in Aug 2025

10/10 Excellent

Roland, Middle Village

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very g
Stayed 14 nights in Aug 2025