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Zel Punta Cana – All Inclusive

4.5 star property
Mediterranean property with 4 restaurants and 2 outdoor pools

Photo gallery for Zel Punta Cana – All Inclusive

Enjoy al fresco dining with ocean views from this beachside restaurant's outdoor seating area.
Property video
Enjoy a meal amidst lush greenery and palm trees in this serene outdoor dining area.
Welcome to our hotel lobby, featuring a round table with amenities, a reception desk, and a cozy seating area.
Relax by the pool surrounded by lush palm trees and thatched-roof structures.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • All-inclusive
  • Bar
  • Pet-friendly
  • Room service
  • Gym
The current price is AU$559
includes taxes & fees
24 Aug - 25 Aug

Explore the area

Map
Playa Bavaro, Punta Cana, La Altagracia, 23000
  • Cocotal Golf and Country Club
    ‪13 min walk‬
  • Los Corales Beach
    ‪16 min walk‬
  • Bavaro Beach
    ‪10 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪22 min drive‬

Room options

View all photos for Zel Suite

Relax in this stylish room with a large bed, ceiling fan, and TV, plus a balcony overlooking palm trees.

Zel Suite

8.0 out of 10
Very good
(63 reviews)

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Zel Swimup Suite

Relax in a spacious room with a large bed, ceiling fan, and a view of the outdoor area featuring a pool and lush greenery.

Zel Swimup Suite

7.2 out of 10
Good
(17 reviews)

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 75 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Zel Two Bedroom Master Suite Swimup

Experience a comfortable stay in this well-appointed room with two large beds, a ceiling fan, and a large window offering a view of the outdoors.

Zel Two Bedroom Master Suite Swimup

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Two Bedroom Master

Two single beds with matching headboards and white linens, a wooden nightstand, and a large window with an outside view.

Zel Two Bedroom Master

8.4 out of 10
Very good
(17 reviews)

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Master Suite

Relax in a spacious room with a large bed, bathtub, and a large mirror.

Zel Master Suite

8.6 out of 10
Excellent
(25 reviews)

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 100 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Swimup Master Suite

Relax in a serene space with a sofa, wooden rocking chair, and pool view.

Zel Swimup Master Suite

7.4 out of 10
Good
(11 reviews)

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 100 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Casa Zel SwimUp Suite

Relax in this inviting living room with a comfortable sofa, coffee table, and wicker armchair.

Casa Zel SwimUp Suite

Highlights

Furnished balcony or patio
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 328 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite Master with Garden View

Relax in comfort with a large bed, bedside table, and ceiling fan.

Suite Master with Garden View

  • 100 sq m
  • Sleeps 4

View all photos for Room Deluxe with Pool View

Relax in a spacious room with a large bed, ceiling fan, and glass door leading to a view of the outdoors.

Room Deluxe with Pool View

  • 75 sq m
  • Sleeps 4

View all photos for Suite Master with Pool View

Relax in a spacious room with a large bed, bathtub, and vanity.

Suite Master with Pool View

  • 100 sq m
  • Sleeps 4

View all photos for Double Suite Master With Garden View

Relax in a serene space with a large bathtub, comfortable seating, and access to an outdoor area.

Double Suite Master With Garden View

  • 175 sq m
  • Sleeps 6

View all photos for Room Standard with Garden View

Relax in a stylish room with a large bed, ceiling fan, and sliding glass door leading to a balcony with a palm tree view.

Room Standard with Garden View

  • 74 sq m
  • Sleeps 4

View all photos for Double Suite Master With Pool View

Relax in comfort with a spacious layout, a large bed, and a bathtub.

Double Suite Master With Pool View

  • 175 sq m
  • Sleeps 6

View all photos for Suite Master With Garden View

Relax in a spacious room with a large bed, nightstand, and comfortable chair.

Suite Master With Garden View

  • 100 sq m
  • Sleeps 1

View all photos for Suite Master With Pool View

Relax in a spacious room with a bathtub, comfortable seating area, and a large window offering a view of the outdoors.

Suite Master With Pool View

  • 100 sq m
  • Sleeps 1

View all photos for Room Deluxe With Pool View

Two large beds with white linens, a ceiling fan, and a large window offering a view of the outdoors.

Room Deluxe With Pool View

  • 75 sq m
  • Sleeps 1

View all photos for Suite Standard With Garden View

Relax in this serene retreat with a large bed, ceiling fan, and stunning views of palm trees from the balcony.

Suite Standard With Garden View

  • 74 sq m
  • Sleeps 1

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  • Pool
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4.3 out of 5, Excellent, 788 reviews
The price is AU$420
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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Zel Punta Cana – All Inclusive. You'll be 1 km (0.6 mi) from Cocotal Golf and Country Club and 2.6 km (1.6 mi) from Los Corales Beach. Highlights at this Mediterranean property include 4 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to AUA Spa can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. The steakhouse, Volcan, is open for dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the nearby private beach where you'll find sunloungers, and enjoy the 5 outdoor tennis courts and golf course. Other amenities include free Wi-Fi in public areas, a gym and a free manager's reception. There's also free self parking, along with the convenience of a free beach shuttle. .With a stay at this 4.5-property class Bávaro property, you'll be 3.4 km (2.1 mi) from Cortecito Beach and 4.2 km (2.6 mi) from Bavaro Beach.

What's nearby

  • Cocotal Golf and Country Club - 13 min walk - 1.2 km
  • Los Corales Beach - 16 min walk - 1.4 km
  • Cortecito Beach - 5 min drive - 2.7 km
  • Downtown Punta Cana - 8 min drive - 6.0 km
  • Bavaro Beach - 10 min drive - 4.3 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 27 min drive

Restaurants

  • ‪Lobby Bar - ‬10 min walk
  • ‪World Cafe - ‬1 min drive
  • ‪Lobby Bar - ‬8 min walk
  • ‪Seaside Grill - ‬6 min drive
  • ‪Riviera Restaurant - ‬6 min walk

About this property

Zel Punta Cana – All Inclusive

Mediterranean property with 4 restaurants and 2 outdoor pools
Some rates at Zel Punta Cana – All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A private beach is featured. As a guest of Zel Punta Cana – All Inclusive, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A free manager's reception is offered daily. WiFi is free in public spaces.

A fitness centre, spa services, and multilingual staff are also featured at the luxury Zel Punta Cana – All Inclusive. Self parking is free. A complete renovation of Zel Punta Cana – All Inclusive was completed in December 2024.

Smoking is allowed in designated areas at this Mediterranean Punta Cana property.

  • 190 guestrooms or units
  • 3 levels
  • 8 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Built in 2008
  • Manager's reception (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Beauty salon
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Zel Punta Cana – All Inclusive offers 190 air-conditioned accommodations with outdoor private hot tubs and minibars. This accommodation offers separate dining areas and includes dining tables. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

AUA Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured self parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Nokyo
  • Parda
  • Tacorini
  • Volcan

Things to do

  • 2 outdoor pools
  • 27-hole golf course
  • 5 outdoor tennis courts
  • Beach volleyball
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf lessons
  • Gym
  • Optional golf privileges
  • Wine tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Dining table
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Mini-fridge
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Magnifying mirror
  • No lift
  • Well-lit path to entrance

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Lifeguards
  • Mediterranean architecture
  • Renovated entire property - December 2024

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • HDTV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: DOP 3150 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 3150 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche, debit cards and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Zel Punta Cana – All Inclusive?

Zel Punta Cana – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Zel Punta Cana – All Inclusive?

As of 5 Aug 2025, prices found for a 1-night stay for 2 adults at Zel Punta Cana – All Inclusive on 24 Aug 2025 start from AU$559.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Zel Punta Cana – All Inclusive?

Yep, Zel Punta Cana – All Inclusive has a free self car park.

Are there any beaches close to Zel Punta Cana – All Inclusive?

The closest beach to Zel Punta Cana – All Inclusive is Bavaro Beach (3.5 km).

Is there a spa on site at Zel Punta Cana – All Inclusive?

Yep, AUA Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Zel Punta Cana – All Inclusive have a pool?

Yep, and guests love it! Zel Punta Cana – All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 9:00 AM to 6:00 PM.

What luxury perks are available at Zel Punta Cana – All Inclusive?

Zel Punta Cana – All Inclusive features 2 outdoor pools, a full-service spa and free pool cabanas. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Zel Punta Cana – All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and premium bedding in the guestrooms, help set the scene for a romantic weekend at Zel Punta Cana – All Inclusive.

Are there hot tubs in the rooms at Zel Punta Cana – All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Zel Punta Cana – All Inclusive?

No, Zel Punta Cana – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Zel Punta Cana – All Inclusive?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Zel Punta Cana – All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Is there a golf course on site at Zel Punta Cana – All Inclusive?

Yep, Zel Punta Cana – All Inclusive has a 27-hole golf course. Golf lessons, golf carts and a clubhouse are available.

Zel Punta Cana – All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 188 out of 271 reviews
Rating 8 - Good. 46 out of 271 reviews
Rating 6 - Okay. 21 out of 271 reviews
Rating 4 - Poor. 8 out of 271 reviews
Rating 2 - Terrible. 8 out of 271 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julio Antonio Reyes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant and calm
Stayed 3 nights in May 2025

10/10 Excellent

Marcelo

Stayed 5 nights in Apr 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic stay at Zel Hotel! From the moment we arrived, the staff was attentive and welcoming. The room was spacious and clean. The hotel offers a variety of dining options, including a steakhouse, a sushi/teppanyaki restaurant, a Mexican spot, and the beach club. The food was generally good, though after a week, the options felt a bit limited. The hotel did a great job accommodating my food allergies, which was a huge plus. One of the highlights was the coffee station at reception. Having fresh espresso every morning was a great way to start the day before heading out. I also played at the Cocotal Golf Course, which was fun but not the most challenging course. The all-inclusive experience was top-notch, with a great selection of drinks and plenty of activities to keep us entertained. A special mention to Wascar, the concierge, who helped us plan daily activities and offered great recommendations. Overall, I would definitely recommend Zel Hotel for its excellent service, good food, and relaxing atmosphere. I would love to return in the future.
Stayed 5 nights in Apr 2025

10/10 Excellent

Ilona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and grounds. Very peaceful. Food is not the greatest so we often left the resort for better options.
Stayed 4 nights in Apr 2025

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet resort
Stayed 4 nights in Apr 2025

10/10 Excellent

Brittney, Nassau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5/5 - Exceptional Stay! Zel Punta Cana exceeded all expectations! This five-star resort delivered in every way—from the impeccable customer service to the beautiful setting. The staff went above and beyond to make our stay comfortable and memorable. The food was surprisingly impressive for an all-inclusive—fresh, flavorful, and with plenty of variety. Highly recommend for anyone looking for a relaxing and high-quality getaway!
Stayed 3 nights in May 2025

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed for 8 days and let me tell you, I would go back tomorrow if I could and stay at this same resort again regardless of the many options you have on the island. The food was so delicious and there are many options for dining. The resort is incredibly clean!!!! All the trees and flowers were absolutely gorgeous. The shuttle is nice to and from the beach. Like I said the whole resort was manicured to perfection! The nightlife is fun as well and the staff ensured you had a great night! All of the staff literally treated you like a member of their own family. Not one single staff member made me feel anything but welcomed and loved. I felt incredibly safe staying at the resort. The security make absolute sure that you were in safe hands while on the property and even at the beach. I love each and every one of you and I will be back next year! Thank you all sooo much for an unforgettable vacation. YOU ALL ARE THE BOSS ❤️❤️
Stayed 8 nights in Apr 2025

10/10 Excellent

Juan Carlos

Stayed 5 nights in Apr 2025

8/10 Good

Maliheh Sadat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

SARINA, Hampton bays

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beautiful and quiet Hotel , very small but Rooms were stunning! Outdoor incredible beautiful, have to take a ride to go to the beach or if prefer a long walk , not entertainment at all , Good for resting, meditation or just full relaxing time .,,. Buffet very limited options the Steak House restaurant 5/5 excellent, Mexican Restaurant don’t like anything there besides the service. I won’t be back there but I will definitely recommend it for a very relaxing vacation.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jessica E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Emeterio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite, beautiful and spacious rooms, very clean. The staff was very friendly and helpful, señor González was excellent. I didn't like that they didn't have much activities. It felt dry, it felt like it was nothing to do after the pool close.
Stayed 2 nights in Apr 2025

10/10 Excellent

Alex

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Asim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great - service was also good - wish there was more restaurants, and the ones that are available aren’t open all the time. - the buffets should have more options, they basically serve the same thing everyday. Wish they had an option for something authentic rather than having food we get in the states.
Stayed 4 nights in Apr 2025

2/10 Terrible

Vedrana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2025

10/10 Excellent

Rosanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very nice and very cozy because is not too big but comfortable for couples, families and groups, due to the space to walk in natural surroundings between the pools, spa, Mexican restaurant . Also the staff is very friendly, knowledgeable, caring and helpful people. The Mediterranean food is very good to maintain healthy during the stay. For my husband and me this is the key of success for this resort. This resort was inaugurated by Rafa Nadal the Spain tennis player. Give this all inclusive hotel a try and you’ll see how it works.
Stayed 4 nights in Apr 2025

6/10 Okay

Fernando, miami

Travelled with family
Liked: Cleanliness, property conditions & facilities
My family has been coming to this hotel for around 17 years when it was The Reserve.We were aware they remodeled and were excited to experience the hotel again. Except we were very disappointed. A few things below… -Concept - Seems like the hotel has a more “relaxed” concept except the execution of it seems more “cheap and unsophisticated” than “relaxed”. -Check-In - Given the concept, as soon as you arrive, you do self check-in via a QR code. This was the first impression and was not smooth at all. -Music - Back to the concept. The music is REALLY loud across the resort where you can’t even concentrate and read or do anything. I think they can play the same music just a tad bit lower. -Food - Quality of food has declined significantly. -Service - Quality of service has also significantly declined. You have to ask for things several times, half the time they forget or bring you wrong things and zero attention to detail. Angela and Chef Rodrigo are EXCELLENT -Staff - Some of the staff is really nice but some are rude and talk bad about customers to each other in spanish. Also, not professional and say bad words etc… -Rooms - The rooms are really nice and big. We had two connecting rooms for a family of 4. We did have to call maintenance twice, once for the air not working and the second time for the toilet. -Beach - The beach use to be at Paradisus which was fine but now it’s on the other side of the beach It is a shame that this has changed so we will not come back to Zel.
Stayed 5 nights in Apr 2025

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Service for ever had
Stayed 3 nights in Apr 2025

10/10 Excellent

Jansel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2025

8/10 Good

Jessica

Stayed 2 nights in Apr 2025

10/10 Excellent

rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Ivonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 6 nights in Apr 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
The spa
Stayed 4 nights in Apr 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful. Plenty of pool and beach chairs for everyone. Good classes. Average food. Great staff. Pool is great. Beach club awesome. All inclusive was convenient. More food options would have been nice.
Stayed 7 nights in Apr 2025