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Hotel Riu Palace Macao - Adults Only - All Inclusive

Where to?

Dates

June 2026

July 2026

2 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Spa pool
Parking included
Free Wi-Fi

Explore the area

Playa Arena Gorda, Punta Cana, La Altagracia, 23000

Place, Splash Water Park
‪3 min walk‬
Place, Arena Gorda Beach
‪7 min walk‬
Place, Iberostar Golf Course
‪6 min drive‬
Airport, Punta Cana (PUJ-Punta Cana Intl.)
‪28 min drive‬

Room options

1 bedroom, free minibar, in-room safe, laptop workspace

Suite (U)

Very good

52 sq m
Sleeps 2
1 King Bed
Free Wi-Fi

Junior Suite (L)

Exceptional

31 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite (Deluxe, U)

Excellent

40 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite (Deluxe, B2C-US)

30 sq m
Sleeps 3
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite (Deluxe Elite Club, B2C-US)

30 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite (Superior, B2C-US)

30 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free Wi-Fi

Suite (B2C-US)

53 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Suite (C)

53 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Junior Suite (Deluxe | C)

Exceptional

40 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite (Superior | C)

Good

31 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite (C)

Excellent

30 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite (Superior, L)

31 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite, Courtyard View (Superior, E)

Very good

31 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite (Deluxe, L)

40 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free Wi-Fi

Suite (B2C-CA)

53 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Junior Suite (Deluxe | B2C-CA)

30 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite (Deluxe Elite Club | B2C-CA)

30 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite (Superior | B2C-CA)

Sleeps 3
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite (B2C-CA)

1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Junior Suite (Swim-up, Deluxe Elite Club, U)

Exceptional

40 sq m
1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite (Deluxe Elite Club, U)

Excellent

40 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite (Swim-up, Deluxe Elite Club, B2C-US)

1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds
Free Wi-Fi

Junior Suite (Deluxe Elite Club, L)

40 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Double Room (Swim-up, Deluxe Elite Club, L)

40 sq m
Sleeps 2
1 King Bed OR 2 Double Beds
Free Wi-Fi

Junior Suite, Sea View (Deluxe, Elite Club, L)

40 sq m
1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds
Free Wi-Fi

Junior Suite, Sea View (Swim-up, Deluxe, Elite Club, L)

40 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Junior Suite, Ocean View (Elite Club (U) )

Exceptional

40 sq m
1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, U)

Exceptional

40 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Junior Suite, Ocean View (Elite Club (C) )

40 sq m
1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | C)

40 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Junior Suite (Swim-Up | Deluxe Elite Club | C)

40 sq m
1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds
Free Wi-Fi

Junior Suite (Deluxe Elite Club | C)

Wonderful

40 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite (Deluxe Elite Club, E)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite, Ocean View (Deluxe, Elite Club, E)

40 sq m
1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds
Free Wi-Fi

Junior Suite (Swim-up, Deluxe Elite Club, E)

40 sq m
Sleeps 2
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, E)

40 sq m
Sleeps 2
1 King Bed
Free Wi-Fi

Junior Suite, Ocean View (Elite Club | B2C-CA)

Sleeps 2
1 King Bed OR 2 Double Beds
Free Wi-Fi

Junior Suite (Swim-Up | Deluxe Elite Club | B2C-CA)

Sleeps 2
1 King Bed OR 2 Double Beds
Free Wi-Fi

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | B2C-CA)

1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Junior Suite, Ocean View (Elite Club | B2C-US)

1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds
Free Wi-Fi

Junior Suite, Ocean View (Swim Up Deluxe Elite Club, B2C-US)

1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Room Premium

40 sq m
Sleeps 3
Free Wi-Fi

Double Room Premium

40 sq m
Sleeps 2
Free Wi-Fi

Suite Junior with Garden View

Garden view
40 sq m
Sleeps 3
Free Wi-Fi

Room Premium with Sea View

Sea view
40 sq m
Sleeps 2
Free Wi-Fi

Double Room Premium with Sea View

Sea view
40 sq m
Sleeps 2
Free Wi-Fi

Suite, Ocean View (Elite Club (U))

Exceptional

1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Junior Suite, Oceanfront (Deluxe Elite Club (U) )

Exceptional

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed
Free Wi-Fi

Suite, Ocean View (Elite Club (C))

1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Junior Suite, Oceanfront (Deluxe - Elite Club (C) )

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite, Oceanfront (Deluxe Elite Club (B2C-US))

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite, Oceanfront (Deluxe - Elite Club (B2C-CA))

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed
Free Wi-Fi

Suite, Ocean View (Elite Club (B2C-US))

1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Suite, Ocean View (Elite Club (B2C-CA))

1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Junior Suite, Oceanfront (Deluxe Elite Club (L) )

Sleeps 2
2 Double Beds OR 1 King Bed
Free Wi-Fi

Suite, Ocean View (Elite Club (L))

1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Junior Suite, Oceanfront (Deluxe | Elite Club | E)

Sleeps 2
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Suite (Deluxe | E)

Sleeps 3
2 Double Beds OR 1 King Bed
Free Wi-Fi

Suite, Ocean View (Elite Club | E)

Sleeps 2
2 Double Beds OR 1 King Bed
Free Wi-Fi

Suite (E)

Sleeps 2
2 Double Beds OR 1 King Bed
Free Wi-Fi

Suite Junior

31 sq m
Sleeps 3
Free Wi-Fi

Room Superior

31 sq m
Sleeps 3
Free Wi-Fi

Suite

52 sq m
Sleeps 2
Free Wi-Fi

Junior Suite (Superior, U)

Very good

31 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free Wi-Fi

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Hotel Riu Palace Macao - Adults Only - All Inclusive. Within steps you'll find Splash Water Park and Arena Gorda Beach within a 10-minute stroll. Highlights at this beachfront property include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to Renova Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The buffet restaurant, El Patio, is open for breakfast, lunch and dinner. With 7 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 3 outdoor tennis courts and free water park. Other amenities include a nightclub, free Wi-Fi in public areas and a gym. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4.5-property class Bávaro property include Cocotal Golf and Country Club and Cana Bay Golf Club.

What's nearby

Splash Water Park - 3 min walk - 0.3 km
Arena Gorda Beach - 7 min walk - 0.6 km
Punta Blanca Golf Course - 4 min drive - 1.5 km
Iberostar Golf Course - 6 min drive - 4.4 km
Bavaro Beach - 26 min drive - 14.8 km

Getting around

Punta Cana (PUJ-Punta Cana Intl.) - 29 min drive

Restaurants

‪Restaurante Colonial - ‬8 min walk
‪Daiquiri Lobby Bar - ‬5 min walk
‪Café Cubano - ‬9 min walk
‪Steak House - ‬6 min walk
‪Larimar Restaurante Buffet - ‬19 min walk

About this property

Hotel Riu Palace Macao - Adults Only - All Inclusive

Some rates at Hotel Riu Palace Macao - Adults Only - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hotel Riu Palace Macao - Adults Only - All Inclusive, you'll find a full-service spa, a complimentary water park, and 2 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces.

A nightclub, a hot tub, and a fitness centre are also featured at the luxury Hotel Riu Palace Macao - Adults Only - All Inclusive. You'll have access to the outdoor pool at a partner property. Free self parking is available. A complete renovation of Hotel Riu Palace Macao - Adults Only - All Inclusive was completed in September 2023.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

1 building

476 guestrooms or units

4 levels

6 dining venues

7 bars or lounges

Nightclub

Deli

Beach lounge chairs

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Corner/local shop

Garden

Gift shop

Beauty salon

Computer for guest use

Television in lobby

On-site shopping

Bellhop

Smoking in designated areas

Swim-up bar

Hotel Riu Palace Macao - Adults Only - All Inclusive offers 476 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. This Punta Cana property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels. Housekeeping is provided on request.

Renova Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Pool
Breakfast included
All-inclusive
Spa

7 restaurants, breakfast, lunch, dinner served; international cuisine

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

1 June - 2 June

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free uncovered self parking on site
Limited on-site self parking

Food and drink

6 restaurants
7 bars/lounges
A coffee shop/cafe
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

El Patio
Elite Club
Kabuki
Krystal
Volare

Things to do

18-hole adjacent golf course
2 outdoor pools
3 outdoor tennis courts
Beach volleyball
Fitness classes
Free water park
Full-service spa
Gym
Hot tub
Kayaking
Nightclub
Outdoor pool (guest access)
Scuba diving
Shopping
Snorkelling
TV in common areas
Waterslide
Windsurfing

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Luggage storage

Guest services

Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Computer station

Outdoors

Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas

Full-service spa

3 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Sauna
Spa open daily
Steam room

Accessibility

No lift

1 building
100% renewable energy
4 floors
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
Renovated entire property - September 2023
Rooftop garden
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

Flat-screen TV with cable/satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Connecting rooms available
Eco-friendly toiletries
Electrical adapters
Energy-saving switches in guestrooms
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Riu Palace Macao - Adults Only - All Inclusive

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Macao All Inclusive

Macao Palace

Macao Riu

Macao Riu Palace

Palace Macao

Palace Macao Riu

Riu Palace Macao

Riu Palace Macao All Inclusive

Riu Palace Macao All Inclusive Punta Cana

Riu Palace Macao Punta Cana

Riu Palace Macao Hotel Punta Cana

Riu Palace Macao Adults All Inclusive Punta Cana

Riu Palace Macao Adults All Inclusive

Riu Palace Macao Adults Punta Cana

Riu Palace Macao Adults

Riu Palace Macao Adults All Inclusive All-inclusive property

Riu Palace Macao Inclusive

Riu Macao Inclusive Inclusive

Riu Palace Macao Adults Only All Inclusive

Riu Palace Macao – Adults Only All Inclusive

Hotel Riu Palace Macao - Adults Only - All Inclusive Punta Cana

Frequently asked questions

What is the cancellation policy at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Hotel Riu Palace Macao - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Yep, Hotel Riu Palace Macao - Adults Only - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Palace Macao - Adults Only - All Inclusive?

Yep, Hotel Riu Palace Macao - Adults Only - All Inclusive is a short 6-minute walk from Arena Gorda Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Yep, Renova Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have a pool?

Hotel Riu Palace Macao - Adults Only - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Hotel Riu Palace Macao - Adults Only - All Inclusive features 2 outdoor pools, a full-service spa and a nightclub. All guestrooms come with 24-hour room service and free minibar items.

What makes Hotel Riu Palace Macao - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and poolside dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Riu Palace Macao - Adults Only - All Inclusive.

Is Hotel Riu Palace Macao - Adults Only - All Inclusive family-friendly?

No, Hotel Riu Palace Macao - Adults Only - All Inclusive is an adults-only property.

Is there a free airport shuttle available at Hotel Riu Palace Macao - Adults Only - All Inclusive?

No, Hotel Riu Palace Macao - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Yep, you can grab a meal at Hotel Riu Palace Macao - Adults Only - All Inclusive's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Palace Macao - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Riu Palace Macao - Adults Only - All Inclusive?

There is a golf course next to Hotel Riu Palace Macao - Adults Only - All Inclusive.

Hotel Riu Palace Macao - Adults Only - All Inclusive Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

6/10 Okay

Orly

Travelled with group

15 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Facility is great (pool, rooms, dining areas, beach, spa, etc) everything is exceptionally clean and comfortable. Staff is very friendly and helpful. Great variety and quality of food and drinks. However, programs and activities are performed by amateurs and are boring.

Stayed 6 nights in Feb 2026

8/10 Good

Nicole June

13 Feb 2026

Stayed 7 nights in Jan 2026

8/10 Good

Melinda

13 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

We did not get two beds like i requested. Only two rooms had 2 beds. The rooms on the 4th floor were hot. They were clean. We lost water one day.

Stayed 4 nights in Feb 2026

10/10 Excellent

Kenyatta

Travelled with family

10 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

The room was spotless! The staff was absolutely amazing!! Especially those in the restaurants! The resort is very welcoming, with lively and relaxing atmosphere. The food was surprisingly good seeing it’s an all inclusive. I’m already planning my trip back!

Stayed 3 nights in Feb 2026

2/10 Terrible

Mame S

4 Feb 2026

Stayed 3 nights in Jan 2026

2/10 Terrible

Dwaun

2 Feb 2026

Disliked: Amenities

The front desk staff Robert was rude and I asked for an upgraded twice and he never looked he just said no. My husband wasn’t happy about his room and he called and they wanted to charge me the double the price. Also they don’t tell you nothing about the hotel nor do they give you a map. You have to ask the staff where things are. Also the food is terrible. The cleaning people come to your room twice a day when the hotel supposed to be full that don’t make sense. I will not recommend this hotel to my enemy. The also stated they was going to send a birthday cake with balloons to the room. Never received it

Stayed 3 nights in Jan 2026

4/10 Poor

Wentao

1 Feb 2026

Disliked: Cleanliness

I am writing to formally lodge a serious complaint regarding the discriminatory treatment I experienced at the beach volleyball court on Jan 23rd and the subsequent failure of your management team to address the issue. The Incident: During my stay, I participated in the beach volleyball activities organized by the hotel. One of your staff members (the activity coordinator with dreadlock) repeatedly and unfairly picked on me, criticizing my play in a manner that was not applied to any other guests. It was evident that this was not about the rules of the game, but a targeted and biased attitude toward me. Management’s Failure to Follow Up: What makes this experience even more unacceptable is the lack of accountability from your management team. I reported this specific incident to the management desk on two separate occasions. With the manager named Diamond. Both times, I was promised a formal response and a resolution. However, I have received zero follow-up to date. This neglect is a clear indication that my concerns—and the issue of discrimination—are not being taken seriously by Riu Palace Macao. Being targeted by staff and then ignored by management has significantly distressed me and ruined the vacation I traveled from Ottawa to enjoy.

Stayed 6 nights in Jan 2026

8/10 Good

julie

Travelled with partner

1 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

This is our third time staying here & we would go back again. The beach is expansive, with lots of palm trees so there's always as much sun or shade as you'd want & lounge chairs are never an issue. The staff are so friendly & accomodating. There is a wonderful variety of delicious food...(I love fish, & there was always a different selection of freshly grilled seafood everyday). Instead of lots of loud music on the beach, you'll relax to the sound of the waves, punctuated by the friendly staff offereng to deliver a cool drink. We love it!

Stayed 7 nights in Jan 2026

2/10 Terrible

madelyn

Travelled with partner, Travelled with group

28 Jan 2026

Disliked: Cleanliness, property conditions & facilities

The food was disgusting, barely even edible. The room was infested with ants and other sorts of bugs, unclean, and smelled horribly of mildew regardless of how long we left the door open. All of our clothes now smell horribly of this mildew smell and we’re left damp.

Stayed 5 nights in Jan 2026

10/10 Excellent

Consuelo Angelica, Provo

Travelled with family

28 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Everything, except Sport Bar (Need more attention), was super amazing; I recommend and I’ll definitely comeback with my family. The Food was 1-A (EXCELLENT) the service very, very friendly, the hotel, his installation and rooms very clean; the other’s Bars very nice, the animation staff very funny, entertaining and friendly. The Disco super 🥰🙏 In short, I was left crazy, delighted and I’ll comeback next summers 🏝️ ☀️

Stayed 2 nights in Jan 2026

10/10 Excellent

Danielle

27 Jan 2026

Stayed 4 nights in Dec 2025

6/10 Okay

Sophia

Travelled with partner

21 Jan 2026

Liked: Staff & service, amenities, property conditions & facilities

We wished the pools were better maintained and cleaned more regularly. The swim up bar was fun but the pool attached to it made us not want to go in. We also wish there were more food options on the room service menu.

Stayed 5 nights in Jan 2026

4/10 Poor

Andrew

Travelled with partner

21 Jan 2026

Liked: Amenities, property conditions & facilities

We had travel delays, tried to contact the property and they weren't sure they'd have a room for us, saying we were a no-show. We just were informing them we would be delayed, and the lady on the phone said "We can't help you with that," and nearly hung up. When we arrived, the internet kept dropping us for the first several days, and our key cards kept locking us out of our room. We were quite frankly really exhausted from a busy month of work and just wanted a break, but between flight complications, and the resort not helping us, and fiddly frustrations once we arrived, this was just a messy couple of days getting there and getting situated... Once we got settled in though, we started to enjoy our time, but we were not overly impressed and said we would likely try another resort on a next visit to the DR.

Stayed 7 nights in Dec 2025

10/10 Excellent

Keila

20 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Nice

Stayed 2 nights in Jan 2026

10/10 Excellent

GERMAN

18 Jan 2026

Liked: Cleanliness, property conditions & facilities

Ese so good

Stayed 3 nights in Dec 2025

10/10 Excellent

Paul, White Plains

18 Jan 2026

Liked: Cleanliness, staff & service, property conditions & facilities

It’s not a huge resort so for me it was perfect.. didn’t have to travel far for bathrooms dinning the pools and the beach.. its was a great cozy resort

Stayed 14 nights in Dec 2025

8/10 Good

Kristen

17 Jan 2026

Stayed 7 nights in Jan 2026

10/10 Excellent

Nicholas

Travelled with partner

16 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The beach was very accessible and attractive. Staff welcoming and friendly. Excellent resort. Bar service was timely.

Stayed 7 nights in Jan 2026

8/10 Good

Mustafa

13 Jan 2026

Stayed 3 nights in Jan 2026

10/10 Excellent

Lamonica

13 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was truly enjoyable

Stayed 4 nights in Dec 2025

10/10 Excellent

Yevhen

Travelled with group

11 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Good

Stayed 5 nights in Dec 2025

10/10 Excellent

juan carlos

Travelled with partner

10 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was perfect, only thing would be room servive ( food) was not hot or even warm thats all. Maybe more options for breakfast other than the buffet

Stayed 4 nights in Jan 2026

6/10 Okay

aliya

8 Jan 2026

Stayed 6 nights in Dec 2025

10/10 Excellent

Dominic Anthony

Travelled with group

8 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Amazing

Stayed 4 nights in Jan 2026

6/10 Okay

laura

7 Jan 2026

Stayed 3 nights in Dec 2025

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