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Hotel Riu Palace Macao - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools

Where to?

Dates

March 2026

April 2026

2 outdoor pools, pool umbrellas, pool loungers

6 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Spa pool
Parking included
Free Wi-Fi

Explore the area

Playa Arena Gorda, Punta Cana, La Altagracia, 23000

Place, Splash Water Park
‪3 min walk‬
Place, Arena Gorda Beach
‪5 min walk‬
Place, Punta Blanca Golf Course
‪16 min walk‬
Airport, Punta Cana (PUJ-Punta Cana Intl.)
‪42 min drive‬

Room options

1 bedroom, free minibar, in-room safe, laptop workspace

Suite (U)

Very good

52 sq m
Sleeps 2
1 King Bed

Junior Suite (L)

Exceptional

31 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe, U)

Excellent

40 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe, B2C-US)

30 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, B2C-US)

30 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

30 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Superior, B2C-US)

30 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Suite (B2C-US)

53 sq m
1 bedroom
Sleeps 2
1 King Bed

Suite (C)

53 sq m
1 bedroom
Sleeps 2
1 King Bed

Junior Suite (Deluxe | C)

Exceptional

40 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Superior | C)

31 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (C)

Excellent

30 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Superior, L)

31 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (Superior, E)

Very good

31 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe, L)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite (B2C-CA)

53 sq m
1 bedroom
Sleeps 2
1 King Bed

Junior Suite (Deluxe | B2C-CA)

30 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club | B2C-CA)

30 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Superior | B2C-CA)

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (B2C-CA)

1 bedroom
Sleeps 3
1 King Bed

Junior Suite (Swim-up, Deluxe Elite Club, U)

Exceptional

40 sq m
1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, U)

Wonderful

40 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Swim-up, Deluxe Elite Club, B2C-US)

1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite (Deluxe Elite Club, L)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Double Room (Swim-up, Deluxe Elite Club, L)

40 sq m
Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite, Sea View (Deluxe, Elite Club, L)

40 sq m
1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite, Sea View (Swim-up, Deluxe, Elite Club, L)

40 sq m
1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Elite Club (U) )

Exceptional

40 sq m
1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, U)

Exceptional

40 sq m
1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Elite Club (C) )

40 sq m
1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | C)

40 sq m
1 bedroom
Sleeps 2
1 King Bed

Junior Suite (Swim-Up | Deluxe Elite Club | C)

40 sq m
1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite (Deluxe Elite Club | C)

Wonderful

40 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, E)

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Deluxe, Elite Club, E)

40 sq m
1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite (Swim-up, Deluxe Elite Club, E)

40 sq m
Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, E)

40 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up | Deluxe Elite Club | B2C-CA)

Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | B2C-CA)

1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-US)

1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Swim Up Deluxe Elite Club, B2C-US)

1 bedroom
Sleeps 2
1 King Bed

Room Premium

40 sq m
Sleeps 3

Double Room Premium

40 sq m
Sleeps 2

Suite Junior with Garden View

40 sq m
Sleeps 3

Room Premium with Sea View

40 sq m
Sleeps 2

Double Room Premium with Sea View

40 sq m
Sleeps 2

Suite, Ocean View (Elite Club (U))

1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Deluxe Elite Club (U) )

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (C))

1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Deluxe - Elite Club (C) )

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe Elite Club (B2C-US))

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Elite Club (B2C-CA))

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (B2C-US))

1 bedroom
Sleeps 2
1 King Bed

Suite, Ocean View (Elite Club (B2C-CA))

1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Deluxe Elite Club (L) )

Sleeps 2
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (L))

1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Deluxe | Elite Club | E)

Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe | E)

Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | E)

Sleeps 2
2 Double Beds OR 1 King Bed

Suite (E)

Sleeps 2
2 Double Beds OR 1 King Bed

Suite Junior

31 sq m
Sleeps 3

Room Superior

31 sq m
Sleeps 3

Suite

52 sq m
Sleeps 2

Junior Suite (Superior, U)

Very good

31 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Hotel Riu Palace Macao - Adults Only - All Inclusive. Within steps you'll find Splash Water Park and Arena Gorda Beach within a 10-minute stroll. Highlights at this beachfront property include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to Renova Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The buffet restaurant, El Patio, is open for breakfast, lunch and dinner. With 7 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 3 outdoor tennis courts and free water park. Other amenities include a nightclub, free Wi-Fi in public areas and a gym. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4.5-property class Bávaro property include Iberostar Golf Course and Cocotal Golf and Country Club.

What's nearby

Splash Water Park - 3 min walk - 0.3 km
Arena Gorda Beach - 5 min walk - 0.5 km
Punta Blanca Golf Course - 16 min walk - 1.4 km
Iberostar Golf Course - 4 min drive - 1.8 km
Bavaro Beach - 23 min drive - 11.6 km

Getting around

Punta Cana (PUJ-Punta Cana Intl.) - 29 min drive

Restaurants

‪Restaurante Colonial - ‬8 min walk
‪Daiquiri Lobby Bar - ‬5 min walk
‪Steak House - ‬6 min walk
‪Larimar Restaurante Buffet - ‬19 min walk
‪Pool Bar Bahía Príncipe Fantasía - ‬17 min walk

About this property

Hotel Riu Palace Macao - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools

Some rates at Hotel Riu Palace Macao - Adults Only - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hotel Riu Palace Macao - Adults Only - All Inclusive, you'll find a full-service spa, a complimentary water park, and 2 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces.

A nightclub, a hot tub, and a fitness centre are also featured at the luxury Hotel Riu Palace Macao - Adults Only - All Inclusive. You'll have access to the outdoor pool at a partner property. Free self parking is available. A complete renovation of Hotel Riu Palace Macao - Adults Only - All Inclusive was completed in September 2023.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

1 building

476 guestrooms or units

4 levels

6 dining venues

7 bars or lounges

Nightclub

Deli

Beach lounge chairs

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Corner/local shop

Garden

Gift shop

Beauty salon

Computer for guest use

Television in lobby

On-site shopping

Bellhop

Smoking in designated areas

Swim-up bar

Hotel Riu Palace Macao - Adults Only - All Inclusive offers 476 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. This Punta Cana property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels. Housekeeping is provided on request.

Renova Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Pool
Breakfast included
All-inclusive
Spa

7 restaurants, breakfast, lunch, dinner served; international cuisine

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

17 Mar - 18 Mar

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free uncovered self parking on site
Limited on-site self parking

Food and drink

6 restaurants
7 bars/lounges
A coffee shop/cafe
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

El Patio
Elite Club
Kabuki
Krystal
Volare

Things to do

18-hole adjacent golf course
2 outdoor pools
3 outdoor tennis courts
Beach volleyball
Fitness classes
Free water park
Full-service spa
Gym
Hot tub
Kayaking
Nightclub
Outdoor pool (guest access)
Scuba diving
Shopping
Snorkelling
TV in common areas
Waterslide
Windsurfing

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Luggage storage

Guest services

Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Computer station

Outdoors

Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas

Full-service spa

3 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Sauna
Spa open daily
Steam room

Accessibility

No lift

1 building
100% renewable energy
4 floors
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
Renovated entire property - September 2023
Rooftop garden
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

Flat-screen TV with cable/satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Connecting rooms available
Eco-friendly toiletries
Electrical adapters
Energy-saving switches in guestrooms
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Riu Palace Macao - Adults Only - All Inclusive

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Macao All Inclusive

Macao Palace

Macao Riu

Macao Riu Palace

Palace Macao

Palace Macao Riu

Riu Palace Macao

Riu Palace Macao All Inclusive

Riu Palace Macao All Inclusive Punta Cana

Riu Palace Macao Punta Cana

Riu Palace Macao Hotel Punta Cana

Riu Palace Macao Adults All Inclusive Punta Cana

Riu Palace Macao Adults All Inclusive

Riu Palace Macao Adults Punta Cana

Riu Palace Macao Adults

Riu Palace Macao Adults All Inclusive All-inclusive property

Riu Palace Macao Inclusive

Riu Macao Inclusive Inclusive

Riu Palace Macao Adults Only All Inclusive

Riu Palace Macao – Adults Only All Inclusive

Hotel Riu Palace Macao - Adults Only - All Inclusive Punta Cana

Frequently asked questions

What is the cancellation policy at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Hotel Riu Palace Macao - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Yep, Hotel Riu Palace Macao - Adults Only - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Palace Macao - Adults Only - All Inclusive?

Yep, Hotel Riu Palace Macao - Adults Only - All Inclusive is a short 6-minute walk from Arena Gorda Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Yep, Renova Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have a pool?

Hotel Riu Palace Macao - Adults Only - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Hotel Riu Palace Macao - Adults Only - All Inclusive features 2 outdoor pools, a full-service spa and a nightclub. All guestrooms come with 24-hour room service and free minibar items.

What makes Hotel Riu Palace Macao - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and poolside dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Riu Palace Macao - Adults Only - All Inclusive.

Is Hotel Riu Palace Macao - Adults Only - All Inclusive family-friendly?

No, Hotel Riu Palace Macao - Adults Only - All Inclusive is an adults-only property.

Is there a free airport shuttle available at Hotel Riu Palace Macao - Adults Only - All Inclusive?

No, Hotel Riu Palace Macao - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Yep, you can grab a meal at Hotel Riu Palace Macao - Adults Only - All Inclusive's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Palace Macao - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Riu Palace Macao - Adults Only - All Inclusive?

There is a golf course next to Hotel Riu Palace Macao - Adults Only - All Inclusive.

Hotel Riu Palace Macao - Adults Only - All Inclusive Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

4/10 Poor

Taylor

Travelled with partner

16 Nov 2025

Liked: Cleanliness, property conditions & facilities

The food was not good.

Stayed 4 nights in Nov 2025

8/10 Good

Carrie

15 Nov 2025

Stayed 6 nights in Nov 2025

8/10 Good

Michael

Travelled with group

15 Nov 2025

Liked: Cleanliness, staff & service, amenities

Clean room, Staff. Amenities i wish thete was electrical outlets on both sides of the bed, There was only 1 outlet and a usb on the other side, we needed 2, But otherwise great time

Stayed 5 nights in Nov 2025

10/10 Excellent

Andre

14 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing Staff! Great Food Selection!

Stayed 4 nights in Oct 2025

10/10 Excellent

Libia

Travelled with partner

12 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One observation: the bathrooms should be cleaned better.

Stayed 3 nights in Oct 2025

4/10 Poor

Maureen

11 Nov 2025

Liked: Cleanliness, staff & service, property conditions & facilities

If you are planning to book a wedding here DON’T. I am just coming back from my son’s wedding, and the wedding planners were inexperienced, unprofessional, and accommodating. They came to the bride on the day of the wedding as she’s getting ready stating they didn’t have enough tables for all of the guests and wanted her to figure it out. They had no signage direction people where to go for cocktail hour and reception. They did not assign any tables for the brides, family and the grooms family. I could go on and on, but I would just say beware booking this site for a wedding.

Stayed 5 nights in Nov 2025

4/10 Poor

shequeila

Travelled with group

8 Nov 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Beware! The rooms have roaches! It’s odd that sites purport this property as five stars. It is an old property that doesn’t appear to have been updated in decades. The showers are old and have worms and roaches coming up through the drain. And there was an awful sewage smell in the rooms. Depending on which staff member you engaged with, you were treated with kindness or annoyance, which made for a pretty inconsistent over-all service experience. The only good thing about this location is the spa. The services were great and the therapists were amazing.

Stayed 4 nights in Nov 2025

8/10 Good

Daniel P

8 Nov 2025

Liked: Staff & service, amenities

Hotel staff were great except for people at front desk You would think since they set the first impression there customer service would set the bar but that was not the case very rude and didn't want to answer questions. The rest of staff waiters house keeper everyone was top notch.

Stayed 6 nights in Nov 2025

10/10 Excellent

Maria

7 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Spectacular hotel! I especially loved the hospitality of the staff; they do their best to make you feel welcome. The food was delicious and varied, the beach is beautiful, and the rooms were very comfortable and clean. The entertainment was great too—I couldn't ask for more. I had everything I needed during my stay; I felt like a queen. Thank you to everyone, especially Marcos in the buffet area and Eliezer and Idaury in the entertainment area. I'll be back soon!

Stayed 4 nights in Nov 2025

4/10 Poor

Chelsea

6 Nov 2025

Stayed 4 nights in Nov 2025

6/10 Okay

Aaliyah

Travelled with partner

6 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

The resort was nice, restaurants were pretty okay, pools were great with swim up bar. A lot of different options. Theres an event at the resort every night. Ppl were full of energy. My only complaint would probably be the staff and the people there bothering/hassling you for money. The room me and my partner had was beautiful but on day 3, there was a whole on top of ceiling and peaked so much water the whole day. We had a electrician come up and fix it tho. There were also a lot of waterbugs, the power went put for about 5-10 mins on our last day. It was a lil hectic. I wouldn't be back here. This resort def just gave relaxation vibes. And if i knew i wanted to have more fun and turn up then i wouldve booked riu republica hotel. Also the hotel sets up transportation to and from hotel. But the last day, as we were waiting for out transportation at the set time it didnt come. We had to wait a whole other hour. We spoke to staff and they told us just call a cab.. mind you the cabs cost 49 and up. So we was really irritated with the unprofessionalism. But yea.

Stayed 5 nights in Oct 2025

10/10 Excellent

JORGE ARTURO

Travelled with family

5 Nov 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

THE DINNER WAS EXCELENT.

Stayed 5 nights in Oct 2025

2/10 Terrible

Carey

Travelled with partner

4 Nov 2025

Liked: Cleanliness

Well it was my anniversary and birthday I emailed weeks before to let them know about it only to get there and they had us in a double bed room no decoration like I asked cause I was willing to pay. Went to the front and had to wait another 2hrs before a room was ready not decorated no welcome for the elite club member had to literally go back the next day to remind them we needed the amenities of what we paid for. Staff was wonderful and a huge hotel like this should have there own power grid. Lights kept going on and off all day then stretched into the night. Other from that not sure I’d visit another RUI

Stayed 4 nights in Oct 2025

2/10 Terrible

Yurii

Travelled with partner

4 Nov 2025

Liked: Staff & service, property conditions & facilities

Disliked: Amenities

Property was clean

Stayed 7 nights in Oct 2025

10/10 Excellent

Serhii

3 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

)))

Stayed 4 nights in Oct 2025

6/10 Okay

David

2 Nov 2025

Stayed 3 nights in Oct 2025

10/10 Excellent

Nathaniel T

Travelled with partner

2 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was great. The food was tasty. Get the Elite package. Comes with room service and full bar in the room. Exclusive bars all included. We are definitely going again. Its a real good vibe. Trip was EPIC.

Stayed 5 nights in Oct 2025

8/10 Good

Tyrone

1 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Food - 3 Stars Room - 4 Stars Staff- 5 Stars Riu Parties - 5 Stars Casino - 1 Star Pools - 3 Stars Drinks - 3 Stars Entertainment - 2 Stars Beach - 3 Stars

Stayed 5 nights in Oct 2025

4/10 Poor

Keisha

31 Oct 2025

Liked: Cleanliness, amenities, property conditions & facilities

Some members of the staff were very attentive and courteous, while others were not as responsive. Upon arrival, there was no bellman available to assist with my luggage, which was disappointing. I also experienced multiple issues with my room during my stay, including repeated problems with the Wi-Fi, television, and room safe. On several occasions, I was asked to come downstairs to resolve issues rather than having someone come to my room to assist, which was inconvenient. At one point, I was locked out of my safe and informed that I would need to wait until 6:00 a.m. for assistance. When I explained that my medication was inside, help was finally provided. The food at the restaurants was satisfactory, though not exceptional, and the room service meals were unfortunately poor in quality. On a positive note, I thoroughly enjoyed the pool area and met many pleasant guests during my stay. However, I was very uncomfortable that the room lacked a security latch on the door, especially considering that several hotel staff members entered the room during my stay. This made me feel unsafe and detracted from the overall experience.

Stayed 3 nights in Oct 2025

6/10 Okay

Rashiem

29 Oct 2025

Liked: Cleanliness

Not a lot of pool activities to keep you engaged

Stayed 3 nights in Oct 2025

10/10 Excellent

Nikolai Markoz, Port Sydney

Travelled with partner

29 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Restaurants were great Highly recommended

Stayed 5 nights in Oct 2025

6/10 Okay

Randy

29 Oct 2025

Stayed 4 nights in Oct 2025

10/10 Excellent

Deysi Ernestina

29 Oct 2025

Stayed 7 nights in Oct 2025

6/10 Okay

Chad

28 Oct 2025

Staff was very friendly and helpful

Stayed 5 nights in Oct 2025

8/10 Good

Enahi

Travelled with partner, Travelled with group

28 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I’ve been to other Riu, with this one we felt like it needed more friendly staff. This was a little 2 quiet for our like

Stayed 4 nights in Oct 2025

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