2/10 Terrible
JACOB
Travelled with family and small children
18 Mar 2024
Disliked: Staff & service, amenities
Dining options were really sub standard. We couldn’t get a reservation at the restaurants 4 out of the 7 nights we stayed there.
At one of the restaurants we ate at, the servers were very rude. Our children’s meals were brought to our table and after about 15 minutes we still hadn’t received our meals. When I asked a server for our meals, he was quite rude and told me that ladies come first. He left and came back saying it would be 5-10 minutes before my wife(also a lady) and my meal would be ready
Another night they closed the main buffet and a restaurant because there was a large conference that had come to the resort. We had to go to a very small secondary place for our dinner which had very limited options. We were quite disappointed as we had discussed what we would have that night together from the main buffet, but these items weren’t available at the secondary location.
We were supposed to have concierge service as we purchased the Nikte suite, but that didn’t happen until the 2nd last day and they couldn’t get us dinner reservations for our last 2 nights after we met him. Most of the servers we interacted with acted annoyed whenever we asked for coffee
The conference that was at the resort took over the pool one day for a pool party. This is where we were with our 3 and 6 year old. Loud speakers for music were brought in and people were making speeches. This was the main pool
Overall, I would have to say it was a disappointing experience.
JACOB
Stayed 7 nights in Mar 2024