See all properties
Save

Paradisus Grand Cana - All Suites - All Inclusive

5.0 star property
Art Deco hotel with 7 restaurants and 3 outdoor pools

Photo gallery for Paradisus Grand Cana - All Suites - All Inclusive

3 outdoor pools, open 8:00 AM to 11:00 PM, pool umbrellas, pool loungers
Reception
Restaurant
2 bedrooms, premium bedding, pillow-top beds, minibar
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Gym
The current price is AU$743
includes taxes & fees
1 July - 2 July

Explore the area

Map
Playas de Bávaro, Punta Cana, La Altagracia, 230001
  • Cocotal Golf and Country Club
    ‪1 min walk‬
  • Los Corales Beach
    ‪2 min drive‬
  • Bavaro Beach
    ‪9 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪21 min drive‬

Room options

View all photos for Suite (Master, Swim-Up)

2 bedrooms, premium bedding, pillow-top beds, minibar

Suite (Master, Swim-Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 157 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Family Concierge, Master)

2 bedrooms, premium bedding, pillow-top beds, minibar

Suite (Family Concierge, Master)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 92 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Family Concierge)

2 bedrooms, premium bedding, pillow-top beds, minibar

Suite (Family Concierge)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Family Concierge, Master, Swim Up)

42-inch Smart TV with cable channels, TV

Suite, 2 Bedrooms (Family Concierge, Master, Swim Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 278 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge, Swim Up)

2 bedrooms, premium bedding, pillow-top beds, minibar

Suite (Family Concierge, Swim Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 120 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Family Concierge, Master)

2 bedrooms, premium bedding, pillow-top beds, minibar

Suite, 2 Bedrooms (Family Concierge, Master)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 167 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge, Master, Swim Up)

42-inch Smart TV with cable channels, TV

Suite (Family Concierge, Master, Swim Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 157 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite

2 bedrooms, premium bedding, pillow-top beds, minibar

Master Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 92 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite

2 bedrooms, premium bedding, pillow-top beds, minibar

One Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Master Suite

2 bedrooms, premium bedding, pillow-top beds, minibar

2 Bedroom Master Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 167 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Swim-Up)

42-inch Smart TV with cable channels, TV

Suite (Swim-Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 120 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Master, Swim-Up)

2 bedrooms, premium bedding, pillow-top beds, minibar

Suite, 2 Bedrooms (Master, Swim-Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 278 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Paradisus Grand Cana - All Suites - All Inclusive. You'll be 0.5 km (0.3 mi) from Cocotal Golf and Country Club and 3.8 km (2.4 mi) from Bavaro Beach. Highlights at this family-friendly hotel include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at MAIA can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the nearby private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free water park. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a free children's club. There's also free self parking, along with the convenience of a free beach shuttle. .Places within a 30-minute drive of this 5-property class Bávaro hotel include Downtown Punta Cana and Arena Gorda Beach.

What's nearby

  • Cocotal Golf and Country Club - 1 min walk - 0.2 km
  • Los Corales Beach - 2 min drive - 1.5 km
  • Downtown Punta Cana - 7 min drive - 6.0 km
  • Bavaro Beach - 9 min drive - 4.3 km
  • Arena Gorda Beach - 12 min drive - 10.5 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 26 min drive

Restaurants

  • ‪Lobby Bar - ‬12 min walk
  • ‪Lobby Bar - ‬18 min walk
  • ‪La Bruja Chupadora BBQ & Pub - ‬14 min walk
  • ‪Mama & Juana - ‬9 min walk
  • ‪Hacienda Mexican Restaurant - ‬12 min walk

About this property

Paradisus Grand Cana - All Suites - All Inclusive

Art Deco hotel with 7 restaurants and 3 outdoor pools
Some rates at Paradisus Grand Cana - All Suites - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A private beach is featured. As a guest of Paradisus Grand Cana - All Suites - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi.

A children's pool, a 24-hour fitness centre, and spa services are also featured at the luxury Paradisus Grand Cana - All Suites - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Punta Cana hotel.

  • 432 guestrooms or units
  • 4 levels
  • 5 buildings
  • 7 dining venues
  • 5 bars or lounges
  • Built in 2018
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Paradisus Grand Cana - All Suites - All Inclusive offers 432 air-conditioned accommodations with outdoor private hot tubs and minibars. This individually decorated and furnished accommodation has separate dining areas and includes double sofa beds and dining tables. Pillowtop beds feature premium bedding. 42-inch Smart televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

MAIA has 14 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English, French, Spanish

Similar properties

Water park

Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.2 out of 5, Very good, 5,000 reviews
The price is AU$732
includes taxes & fees
18 June - 19 June
Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 27-hole adjacent golf course
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf clubhouse
  • Golf driving range
  • Optional golf privileges
  • Pro golf lessons
  • Pro golf shop
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free cot
  • Free water park access
  • In-room babysitting
  • In-room sofa bed
  • Laundry facilities
  • Lifeguards on site
  • Separate in-room dining area
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Low-height door lock
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 4 floors
  • 5 buildings
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2018
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: DOP 5400 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 5400 per pet (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá) guidelines.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Paradisus Grand Cana All Suites
Paradisus Grand Cana All Suites All inclusive
Falcon's Resort By Melia All Suites Punta Cana
Paradisus Grand Cana - All Suites - All Inclusive Hotel
Paradisus Grand Cana - All Suites - All Inclusive Punta Cana

Frequently asked questions

What is the cancellation policy at Paradisus Grand Cana - All Suites - All Inclusive?

Paradisus Grand Cana - All Suites - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Paradisus Grand Cana - All Suites - All Inclusive?

As of 17 June 2025, prices found for a 1-night stay for 2 adults at Paradisus Grand Cana - All Suites - All Inclusive on 1 July 2025 start from AU$742.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Paradisus Grand Cana - All Suites - All Inclusive?

Yep, Paradisus Grand Cana - All Suites - All Inclusive has a free self car park.

Are there any beaches close to Paradisus Grand Cana - All Suites - All Inclusive?

The closest beach to Paradisus Grand Cana - All Suites - All Inclusive is Bavaro Beach (4.2 km).

Is there a spa on site at Paradisus Grand Cana - All Suites - All Inclusive?

Yep, MAIA is available for guests. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Paradisus Grand Cana - All Suites - All Inclusive have a pool?

Yep, and guests love it! Paradisus Grand Cana - All Suites - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 11:00 PM.

Does Paradisus Grand Cana - All Suites - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Paradisus Grand Cana - All Suites - All Inclusive?

Paradisus Grand Cana - All Suites - All Inclusive features 3 outdoor pools, a full-service spa and 7 restaurants. All guestrooms come with Hot tubs, pillowtop beds and premium bedding.

What makes Paradisus Grand Cana - All Suites - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Paradisus Grand Cana - All Suites - All Inclusive.

Is Paradisus Grand Cana - All Suites - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Paradisus Grand Cana - All Suites - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Paradisus Grand Cana - All Suites - All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Paradisus Grand Cana - All Suites - All Inclusive?

No, Paradisus Grand Cana - All Suites - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Paradisus Grand Cana - All Suites - All Inclusive?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Paradisus Grand Cana - All Suites - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Is there a golf course on site at Paradisus Grand Cana - All Suites - All Inclusive?

There is a golf course next to Paradisus Grand Cana - All Suites - All Inclusive.

Paradisus Grand Cana - All Suites - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 577 out of 1002 reviews
Rating 8 - Good. 182 out of 1002 reviews
Rating 6 - Okay. 102 out of 1002 reviews
Rating 4 - Poor. 66 out of 1002 reviews
Rating 2 - Terrible. 75 out of 1002 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Amie, Greenwich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families!
Stayed 5 nights in Mar 2025

8/10 Good

GERALD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that was not the best was the buffet food was always cold.
Stayed 6 nights in Mar 2025

10/10 Excellent

Dounyazad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

8/10 Good

Azadeh Ghobadi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Gigi lui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I (5 of us) stayed in the 2 bedroom master suite and there were so much room!! The hotel is beautiful. The staff was amazing; super friendly. Special shout outs go to the entertainment team - Fabio, Nani and Rasia. There made our stay extra special! The food was 6.5 out of 10- we've stayed at a few places in DR with exceptional food so I would rate this average. Our bedroom was next to the living room of the party next door and the walls are THIN so we were able to hear all their conversations. Not the most pleasant for their 2am room service and their 3am drunken loud sex romps. I would suggest buildings where they have more family friendly guests and buildings for people who want to go on ragers and benders. Despite that, we loved the property and would come back.
Stayed 8 nights in Mar 2025

10/10 Excellent

Lucas

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

La Tosha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

WILL RETURN

Attention to DETAIL!! Beautiful and very clean resort. If I had one complaint, it would be more for the resort to provide Turkey or Chicken options for Breakfast for some individuals that can’t eat Pork. Concierge service with Lissette was AMAZING!! Jorge and Rafael pool side are AMAZING mixologists!! We had a wonderful experience and will return soon. ❤️
Stayed 4 nights in Mar 2025

8/10 Good

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a nice place to stay. Child friendly. Most of the staff was great. Food could be better but could have been worse so basic. Walls and doors are not well insulated so you unfortunately could hear all the people in the halls. Usually quiet after 10pm but like anywhere ypu have a few rude people. The beach is a 3min golf cart away or a 10/15 min walk. Beach was nice and clean. Water park was good for our needs except the baby section sprinklers didn't work so that was disappointing but baby still had a blast. The crib we had requested was there upon arrival. This was a great experience for our family of 4 which included a 1yr old. We also had a swim out room which was fantastic and another reason we chose this resort. We would go to another Melia resort.
Stayed 7 nights in Feb 2025

2/10 Terrible

Patricia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not Worth the Hype – More Like a 2-Star Hotel I regret booking this resort. It’s advertised as a 5-star experience, but in reality, it’s barely a 2-star. From the moment we arrived, the service was awful—slow check-in, uninterested staff, and an overall lack of hospitality. The worst part was the beach staff constantly harassing us to buy overpriced excursions. We couldn’t relax for five minutes without being approached and pressured to spend more money. It felt like they cared more about upselling than guest experience. The rooms were not properly cleaned, housekeeping was unreliable, and basic amenities were often missing. The food was bland, repetitive, and definitely not up to the standard of a so-called luxury resort. Drinks were weak, and getting decent service at the bar was nearly impossible. The beach and pool areas were overcrowded with not enough loungers, and the entertainment was lackluster at best. Many advertised amenities were either unavailable or required extra fees. Save your money and go elsewhere—this resort is NOT worth the price. I would never return and do not recommend it to anyone expecting a true 5-star experience.
Stayed 3 nights in Mar 2025

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Not Worth the Hype – More Like a 2-Star Hotel I regret booking this resort. It’s advertised as a 5-star experience, but in reality, it’s barely a 2-star. From the moment we arrived, the service was awful—slow check-in, uninterested staff, and an overall lack of hospitality. The worst part was the beach staff constantly harassing us to buy overpriced excursions. We couldn’t relax for five minutes without being approached and pressured to spend more money. It felt like they cared more about upselling than guest experience. The rooms were not properly cleaned, housekeeping was unreliable, and basic amenities were often missing. The food was bland, repetitive, and definitely not up to the standard of a so-called luxury resort. Drinks were weak, and getting decent service at the bar was nearly impossible. The beach and pool areas were overcrowded with not enough loungers, and the entertainment was lackluster at best. Many advertised amenities were either unavailable or required extra fees. Save your money and go elsewhere—this resort is NOT worth the price. I would never return and do not recommend it to anyone expecting a true 5-star experience.

10/10 Excellent

victor

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful resort for kids and families.
Stayed 7 nights in Feb 2025

8/10 Good

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all good family experience. Side dishes under heat lamps on the buffet were not kept warm. The staff was exceptional !
Stayed 5 nights in Mar 2025

10/10 Excellent

Cade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!! HONEYMOON REVIEW!! hi! i’m emma, me and my new hubby came to this resort for our honeymoon! we have never been on a plane, let alone out of the country! So this was all new to us! One thing i want to say is, get a concierge package!! especially if you have never been to a resort before! Our concierge, Omar, was an absolute delight. He made everything so so easy for us. He made the stay as enjoyable as it was! You will need to download Whatsapp to communicate with your concierge. They send daily activities, supper plans (which they reserve for you), schedules activities (which they schedule for you), and help with anything you need! We had a bit of trouble with our transportation to and from the resort, BUT that was on me. We used the recommended Optium company. I booked them too soon, and our flight number ended up changing, so keep an eye on that! At the resort, their rooms are very nice and clean! All of the employees are welcoming and show you around while bringing you to the room! (Once again, we had the concierge package so it might be different for other packages) Big thing i read reviews on before coming was the food. Yes, you have to be careful what you eat. It is like that whenever you have new foods from new states or even countries. my husband ended up getting some stomach pain and diarrhea.. but that happened after the buffet, so for the rest of our stay we watched out for meat, dairy and cold food. I stocked up with vitamins before so i didn’t get sick!

10/10 Excellent

Stuart, Ottawa

Stayed 7 nights in Feb 2025

10/10 Excellent

Julie & Brando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, facility is stunning! Programs are seamlessly integrated within. So many options too! We are DEFINITELY going to be back and spreading the word
Stayed 5 nights in Mar 2025

2/10 Terrible

Chantal

Stayed 7 nights in Feb 2025

10/10 Excellent

Alisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it’s a great resort. The staff are super warm and accommodating! Very family-oriented, especially for young children. Loved the different themed music nights. Rooms were spacious and beautiful. Mini bar and free room service was handy. Daily buffet could use a few more rotating options. Also, please be mindful of food handling. It was concerning to see the same utensil be used to pick up different kinds of uncooked meat, then it was wiped not washed.
Stayed 7 nights in Feb 2025

8/10 Good

bruno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach hotel room and ground service perfect lobby bar and restaurant just ok mostly buffets asian was good
Stayed 8 nights in Feb 2025

10/10 Excellent

Margaret Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Claudius Jordan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took our one year old and this was our first family vacation. We felt supported the entire way through and both the conditions and service made it so we always felt our son was taken care of and that we could enjoy ourselves. Fully recommend for families with small children!
Stayed 7 nights in Feb 2025

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing vacation all around. Concierge service was worth every penny. Our concierge Yerfy Johnson was exceptional and took care of anything we could possibly wish for! The hotel is clean, food is great and beach was amazing.
Stayed 7 nights in Feb 2025

10/10 Excellent

Deborah

Stayed 2 nights in Feb 2025

6/10 Okay

Desarae

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

James

Stayed 7 nights in Feb 2025

10/10 Excellent

Peter L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd time at this hotel. We absolutely love it. The rooms are actually suites, with a living room and a bedroom, which is great for families with children. The food is wonderful (which is not always true at Dominican Republic resorts). The property has a wonderful water park with slides, and a children's club where you can leave your kids for a couple of hours. The staff is very helpful and friendly. There is one thing you should now about: the property is not right at the beach -- you need to walk about 10 - 12 minutes but it is a very pleasant walk with sightings of iguanas, exotic birds and palm trees. You can also take a shuttle, but we always walked. Enjoy!
Stayed 6 nights in Feb 2025