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Paradisus Grand Cana - All Suites - All Inclusive

5.0 star property
Art Deco hotel with 7 restaurants and 3 outdoor pools

Photo gallery for Paradisus Grand Cana - All Suites - All Inclusive

Relax by the serene pool surrounded by palm trees and shaded lounge chairs.
Property video
Relax on the beach with a clear view of the ocean from our thatched-roof huts and sun loungers.
Relax in a serene spa room with a bathtub, massage table, and natural light pouring in through large windows.
Enjoy a casual dining experience in our stylish restaurant with a long dining area, lush greenery, and a well-equipped bar.

Popular amenities

  • Bar
  • All-inclusive
  • Pet-friendly
The current price is AU$649
includes taxes & fees
1 Sept - 2 Sept

Explore the area

Map
Playas de Bávaro, Punta Cana, La Altagracia, 230001
  • Cocotal Golf and Country Club
    ‪1 min walk‬
  • Los Corales Beach
    ‪2 min drive‬
  • Bavaro Beach
    ‪9 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪21 min drive‬

Room options

View all photos for Suite (Master, Swim-Up)

1 bedroom, premium bedding, pillow-top beds, minibar

Suite (Master, Swim-Up)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 157 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Family Concierge, Master)

1 bedroom, premium bedding, pillow-top beds, minibar

Suite (Family Concierge, Master)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 92 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Family Concierge)

1 bedroom, premium bedding, pillow-top beds, minibar

Suite (Family Concierge)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Family Concierge, Master, Swim Up)

42-inch Smart TV with cable channels, TV

Suite, 2 Bedrooms (Family Concierge, Master, Swim Up)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 278 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge, Swim Up)

1 bedroom, premium bedding, pillow-top beds, minibar

Suite (Family Concierge, Swim Up)

8.2 out of 10
Very good
(11 reviews)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 120 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Family Concierge, Master)

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 2 Bedrooms (Family Concierge, Master)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 167 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge, Master, Swim Up)

42-inch Smart TV with cable channels, TV

Suite (Family Concierge, Master, Swim Up)

7.8 out of 10
Good
(7 reviews)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 157 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite

1 bedroom, premium bedding, pillow-top beds, minibar

Master Suite

9.6 out of 10
Exceptional
(18 reviews)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 92 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite

1 bedroom, premium bedding, pillow-top beds, minibar

One Bedroom Suite

9.4 out of 10
Exceptional
(50 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Master Suite

1 bedroom, premium bedding, pillow-top beds, minibar

2 Bedroom Master Suite

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 167 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Swim-Up)

42-inch Smart TV with cable channels, TV

Suite (Swim-Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 120 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Master, Swim-Up)

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 2 Bedrooms (Master, Swim-Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 278 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Paradisus Grand Cana - All Suites - All Inclusive. You'll be 0.8 km (0.5 mi) from Cocotal Golf and Country Club and 3.8 km (2.4 mi) from Bavaro Beach. Highlights at this all-inclusive hotel include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at Maia can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the nearby private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free water park. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a free children's club. There's also free self parking, along with the convenience of a free beach shuttle. .Places within a 30-minute drive of this 5-property class Bávaro hotel include Downtown Punta Cana and Arena Gorda Beach.

What's nearby

  • Cocotal Golf and Country Club - 1 min walk - 0.2 km
  • Los Corales Beach - 2 min drive - 1.5 km
  • Downtown Punta Cana - 7 min drive - 6.0 km
  • Bavaro Beach - 9 min drive - 4.3 km
  • Arena Gorda Beach - 12 min drive - 10.5 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 27 min drive

Restaurants

  • ‪Lobby Bar - ‬12 min walk
  • ‪Lobby Bar - ‬18 min walk
  • ‪La Bruja Chupadora BBQ & Pub - ‬16 min walk
  • ‪Mama & Juana - ‬9 min walk
  • ‪Hacienda Mexican Restaurant - ‬12 min walk

About this property

Paradisus Grand Cana - All Suites - All Inclusive

Art Deco hotel with 7 restaurants and 3 outdoor pools
Paradisus Grand Cana - All Suites - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A private beach is featured. As a guest of Paradisus Grand Cana - All Suites - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi.

A children's pool, a 24-hour fitness centre, and spa services are also featured at the luxury Paradisus Grand Cana - All Suites - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Punta Cana hotel.

  • 432 guestrooms or units
  • 4 levels
  • 5 buildings
  • 7 dining venues
  • 5 bars or lounges
  • Built in 2018
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Paradisus Grand Cana - All Suites - All Inclusive offers 432 air-conditioned accommodations with outdoor private hot tubs and minibars. This individually decorated and furnished accommodation has separate dining areas and includes double sofa beds and dining tables. Pillowtop beds feature premium bedding. 42-inch Smart televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Maia has 14 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 27-hole adjacent golf course
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf clubhouse
  • Golf driving range
  • Optional golf privileges
  • Pro golf lessons
  • Pro golf shop
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free cot
  • Free water park access
  • In-room babysitting
  • In-room sofa bed
  • Laundry facilities
  • Lifeguards on site
  • Separate in-room dining area
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Low-height door lock
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 4 floors
  • 5 buildings
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2018
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: DOP 5400 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 5400 per pet (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá) guidelines.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Paradisus Grand Cana All Suites
Paradisus Grand Cana All Suites All inclusive
Falcon's Resort By Melia All Suites Punta Cana
Paradisus Grand Cana - All Suites - All Inclusive Hotel
Paradisus Grand Cana - All Suites - All Inclusive Punta Cana

Frequently asked questions

What is the cancellation policy at Paradisus Grand Cana - All Suites - All Inclusive?

Paradisus Grand Cana - All Suites - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Paradisus Grand Cana - All Suites - All Inclusive?

As of 2 Aug 2025, prices found for a 1-night stay for 2 adults at Paradisus Grand Cana - All Suites - All Inclusive on 1 Sept 2025 start from AU$648.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Paradisus Grand Cana - All Suites - All Inclusive?

Yep, Paradisus Grand Cana - All Suites - All Inclusive has a free self car park.

Are there any beaches close to Paradisus Grand Cana - All Suites - All Inclusive?

The closest beach to Paradisus Grand Cana - All Suites - All Inclusive is Bavaro Beach (4.2 km).

Is there a spa on site at Paradisus Grand Cana - All Suites - All Inclusive?

Yep, Maia is available for guests. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Paradisus Grand Cana - All Suites - All Inclusive have a pool?

Yep, and guests love it! Paradisus Grand Cana - All Suites - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 11:00 PM.

Does Paradisus Grand Cana - All Suites - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Paradisus Grand Cana - All Suites - All Inclusive?

Paradisus Grand Cana - All Suites - All Inclusive features 3 outdoor pools, a full-service spa and 7 restaurants. All guestrooms come with Hot tubs, pillowtop beds and premium bedding.

What makes Paradisus Grand Cana - All Suites - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Paradisus Grand Cana - All Suites - All Inclusive.

Is Paradisus Grand Cana - All Suites - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Paradisus Grand Cana - All Suites - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Paradisus Grand Cana - All Suites - All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Paradisus Grand Cana - All Suites - All Inclusive?

No, Paradisus Grand Cana - All Suites - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Paradisus Grand Cana - All Suites - All Inclusive?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Paradisus Grand Cana - All Suites - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Is there a golf course on site at Paradisus Grand Cana - All Suites - All Inclusive?

There is a golf course next to Paradisus Grand Cana - All Suites - All Inclusive.

Paradisus Grand Cana - All Suites - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 632 out of 1087 reviews
Rating 8 - Good. 196 out of 1087 reviews
Rating 6 - Okay. 108 out of 1087 reviews
Rating 4 - Poor. 70 out of 1087 reviews
Rating 2 - Terrible. 81 out of 1087 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services here are excellent, way beyond my expectations. They checking on us everyday and all the time make sure we got everything we needed. They even did a little surprise on my daughter’s birthday.
Stayed 5 nights in Apr 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All the employees there treat you as their friend! So kind and welcoming 💗
Patio
Stayed 4 nights in Apr 2025

2/10 Terrible

Graham

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Just got back from 8 days here at this resort. I’ll start with the positives. This resort is absolutely stunning. The grounds are well kept and the resort as a whole is fairly clean. The pool is very big and you can always find a cabana or chairs at any given time. The layout of the rooms is great. PLENTY of room for my family of five in a master suite. The bathroom having a shower and tub room separate with plenty of sinks made it very easy for all of us to get ready in a timely manner. The kitchen was great with plenty of room to eat when you order room service. The room service was the best meal we had, probably made to order if I had to guess, plus it arrived within an hour each time. The balcony was spacious and having entry from the bedroom was perfect for us to hang out after the kids went to sleep. The kids loved the habitat and the teachers were so good to our babies and kept them busy. The kids actually asked to go back severall times. Now for the cons. The food at this resort was VERY lacking compared to other resorts we’ve been to. Everything was underwhelming and under seasoned basically everywhere we went. Our best dish was the chicken wings at Rubi rocks. The beach restaurant serves “mahi mahi” as a whole fish with teeth. It looked exactly like a tilapia and when we questioned it, the waitress just walked off. At matchu they served “grouper” and it was full of tiny rib bones that would never be in grouper. When we went to make our reservations we were given la
Stayed 7 nights in Apr 2025

10/10 Excellent

Margarida

Travelled with family
Love all of the activities
Stayed 6 nights in Apr 2025

10/10 Excellent

Manuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT STAFF AND SERVICES
Stayed 7 nights in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean , beautiful ,friendly staff.
Stayed 2 nights in Apr 2025

8/10 Good

Marcelo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s a good place but service quality has gone down compared to my trip to this same resort 3 years ago. If you adjust your expectations you will have a good time
Stayed 6 nights in Apr 2025

6/10 Okay

Charae

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Apr 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Katiuska

Liked: Cleanliness, amenities
Excellent hotel , the people, the food the attention was incredible … see you in December
Stayed 3 nights in Apr 2025

10/10 Excellent

Monique Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this place was great! The food in the restaurants could have been a little better.
Stayed 5 nights in Apr 2025

8/10 Good

Piseth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

6/10 Okay

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Disparity between Melia resort concierge services

Friendly staff but the concierge experience is laughable in contrast to other Melia resorts and/or other resort experiences. The concierge essentially only is books dining reservations and the property makes this a requirement, so if you want a reservation during your stay you need this option. Our concierge was physically not even on site one day because she had classes! The extra cost of a cabana would have totally been worth it if the person assigned would have shown up more than once every 1 1/2 hours. Other than making the beds, housekeeping was horrible and didn’t replace towels, toiletries, clean floors, restock nespresso or clean bathrooms. At one point we found our balcony door was left ajar and I was eaten up by mosquitos that night. What was more absurd was that several separate people came to restock and lingered with an expectation to be tipped for replenishing what the housekeeping (who was tipped each day)should have standard replenished. The amount of times the pool was closed due to people’s little ones having accidents was ridiculous but not the properties fault, although after the second time being the same kid you’d think the staff would have said something! Surprisingly the beach vendors were no where as near as aggressive as expected in contrast to reviews and have travelled to Jamaica and Bahamas in the past, they were friendly and humble.
Stayed 7 nights in Apr 2025

6/10 Okay

sureli

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My family and I enjoyed the hotel stay. It’s beautiful hotel. The architecture is beautiful and our master suits were very spacious. The food was tasty and their variety was very good , however the food was always cold. No luck in eating hot food if you get to the buffet by 8pm. They were nice enough to heat it but it was an inconvenience. My biggest issue was the distance to the beach. Sigh. I’m a big beach lover. But walking a mile to go to the beach wasn’t fun at all. Yes, they had cart driving back and forward. But an inconvenient. The beach is beautiful. Clean. The staff were okay. The staff in the buffet were excellent. Very nice and friendly. The biggest problem was permitting transportation come in to pick us up. They have a policy in place that the request to permit someone to enter need to be make within 24hrs. So we have to be transported to the entrance because they didn’t permit our transportation to enter. So stupid because it was only to be pick up as we weren’t asking to register anyone to enter the hotel per say. So we left the hotel very upset and no one was able to accommodate us. Overall, we enjoyed the hotel and our stay. The pool and water park for the kids were very clean.
Stayed 2 nights in Apr 2025

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Paradisus Grand Cana is a beautiful resort, clean inside & out, rooms have so much space, family friendly and wonderful service & people! A must stay!
Stayed 6 nights in Apr 2025

4/10 Poor

Jasson

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Si eres dominicano te tratan diferente en el Hotel no te dan las atenciones que deben el la recepción te tratan como si no fueras a pagar en la entrada ni tragos de bienvenida te dan las maletas tú mismo la llevas a tu habitación porque si no te ven que viajas no le darás propinas
Stayed 3 nights in Apr 2025

10/10 Excellent

Arabel

Liked: Amenities
Good atmosphere, great food. Everything was amazing
Stayed 3 nights in Apr 2025

6/10 Okay

Jaime

Travelled with family
Disliked: Staff & service

TERRIBLE SERVICE

The property was a beautiful and the beach was truly the highlight of the trip, however, the service was TERRIBLE (I am being reserved with my word choice).We paid for a “ butler service” which the individual was available upon check-in and we never heard from him after that. We visited the concierge desk multiple times throughout our stay to help rectify the situation with no resolution. Upon check out, this was brought to the manager‘s attention and an apology was rendered, however, there was no openness to refunding money that was spent for the “butler service” during our stay. Furthermore, there were charges for spa services rendered and when attempted to use the resort credit, we were told that it was only for massages. However, this was not disclosed to us, nor written on the resort credit provided to us. At the price point we paid in comparison to other vacations, the lack of focused customer service, non willingness to help and/or compensate for the non delivery of a paid service is inexcusable. Further, most employees were consistently on their cell phone and “too consumed with their phone” to help. It truly is unfortunate as the property is beautiful along with the beach, but service was the worst we every experienced. This was our first and last time in the Dominican.
Stayed 6 nights in Apr 2025

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Extremely family friendly! Best trip we have ever had!
Stayed 6 nights in Apr 2025

10/10 Excellent

Caitlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are absolutely incredible - spacious, clean, and well-thought out. The staff was helpful and friendly and the property is beautiful. Absolutely loved it!
Stayed 6 nights in Apr 2025

10/10 Excellent

Sheila

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort. More amenities needed as in entertainment. More music!
Stayed 1 night in Apr 2025

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property with great food
Stayed 7 nights in Apr 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Connie Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and amenities were good and generally very clean, food was ok at the buffet and very good at the restaurants (although availability was very limited for reservations), service was mostly good but depended on the person you were helped by - there were a lot of helpful and pleasant people but also more than a few that were not friendly or helpful at all.
Stayed 7 nights in Apr 2025