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Occidental Caribe - All Inclusive

3.5 star property
Family fun on the beach, with 3 outdoor pools, near Cana Bay Golf Club

Photo gallery for Occidental Caribe - All Inclusive

Superior Room, Sea Facing | Aerial view
On the beach, white sand, beach towels, beach massages
Front of property – evening/night
Free daily buffet breakfast
Casino

Reviews

6.8 out of 10

Popular amenities

  • Hot tub
  • Room service
  • All-inclusive
  • Breakfast included
  • Bar
The current price is AU$388
includes taxes & fees
21 Dec - 22 Dec

Explore the area

View map
Carretera Macao - Arena Gorda, s/n, Punta Cana, La Altagracia, 23301
  • Place, Arena Gorda Beach
    ‪15 min walk‬
  • Place, Cana Bay Golf Club
    ‪4 min drive‬
  • Place, Punta Blanca Golf Course
    ‪5 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪28 min drive‬

Room options

View all photos for Double Room

Free minibar, in-room safe, desk, blackout curtains

Double Room

Highlights

Air conditioning
Connecting rooms available
Fridge
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Ocean View

Beach/ocean view

Room, Ocean View

Highlights

Air conditioning
Connecting rooms available
Fridge
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
Connecting rooms available
Fridge
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Private bathroom
  • 72 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Premium Suite (Level)

Premium Suite (Level)

Premium Suite (Level)

Highlights

Air conditioning
Connecting rooms available
Fridge
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Bathrobes
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room

Free minibar, in-room safe, desk, blackout curtains

Superior Room

Highlights

Air conditioning
Connecting rooms available
Fridge
Free minibar items
LCD TV
Blackout curtains
Bathrobes
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, Sea Facing

Superior Room, Sea Facing | Aerial view

Superior Room, Sea Facing

Highlights

Air conditioning
Connecting rooms available
Fridge
Free minibar items
LCD TV
Blackout curtains
Bathrobes
Private bathroom
  • 33 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

About the area

Punta Cana

An all-inclusive stay in Punta Cana awaits you at Occidental Caribe - All Inclusive. You'll be within a 20-minute walk of Cana Bay Golf Club and 2.6 km (1.6 mi) from Arena Gorda Beach. Highlights at this beachfront property include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and hydrotherapy. The restaurant, La Hacienda, serves Mexican cuisine and is open for lunch and dinner. With 8 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site free water park, marina and nightclub. Plus you'll find a casino, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this 3.5-property class Bávaro property include Iberostar Golf Course and Cocotal Golf and Country Club.

What's nearby

  • Arena Gorda Beach - 15 min walk - 1.3 km
  • Cana Bay Golf Club - 4 min drive - 1.5 km
  • Punta Blanca Golf Course - 5 min drive - 2.1 km
  • Los Corales Beach - 16 min drive - 12.3 km
  • Bavaro Beach - 22 min drive - 16.4 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 37 min drive

Restaurants

  • ‪Selections Buffet - ‬19 min walk
  • ‪Quisqueya - ‬8 min walk
  • ‪La Altagracia - ‬8 min walk
  • ‪Hunter Steakhouse - ‬6 min drive
  • ‪SOOOCIAL - ‬7 min drive

About this property

Occidental Caribe - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Cana Bay Golf Club
Occidental Caribe - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Occidental Caribe - All Inclusive offers its guests a full-service spa, a complimentary water park, a marina, and 3 outdoor swimming pools. There are 8 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Event space at this property measures 87 square feet (8 square metres) and includes conference space. A casino, a children's pool, and a nightclub are also featured at the family-friendly Occidental Caribe - All Inclusive. You'll have access to the indoor pool at a partner property. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Punta Cana property.

  • 798 guestrooms or units
  • 4 levels
  • 7 buildings
  • 8 dining venues
  • 8 bars or lounges
  • 87 sq ft of conference space
  • 8 sq. m of conference space
  • Built in 2000
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Occidental Caribe - All Inclusive offers 798 air-conditioned accommodations with iPod docking stations and free minibar items. LCD televisions are featured in guestrooms. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a bath, complimentary toiletries and hairdryers.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 8 bars/lounges
  • 8 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Hacienda
  • Marenostrum
  • Paris
  • Rincon Criollo
  • Tokio

Things to do

  • 23 slot machines
  • 3 gaming tables
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool (guest access)
  • Kayaking
  • Nightclub
  • Personal motorised watercraft
  • Pilates classes
  • Playground
  • Rock climbing
  • Sailing
  • Sauna
  • Shopping centre
  • Steam room
  • Surfing/bodyboarding
  • Table tennis
  • Tennis
  • Tennis lessons
  • TV in common areas
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Access to nearby indoor pool
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 87 square feet of conference space
  • Computer station

Outdoors

  • Beach towels
  • Garden
  • Marina
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 floors
  • 7 buildings
  • Banquet hall
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch LCD TV
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heated floor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The check-in location differs from the property location; go to: [During spring break, check-in may be at the theatre]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental Caribe - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Valentine's Day (14 February) Gala Dinner per adult: USD 35
  • Valentine's Day (14 February) Gala Dinner per child: USD 35 (from 2 to 12 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 15 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Barcelo
All Inclusive Barcelo Punta Cana
All Inclusive Punta Cana Barcelo
Barcelo All Inclusive
Barcelo All Inclusive Punta Cana
Barcelo Punta Cana
Occidental Caribe All Inclusive All-inclusive property
Punta Cana All Inclusive Barcelo
Punta Cana Barcelo
Punta Cana Barcelo All Inclusive
Barcelo Dominican Punta Cana
Barcelo Premium Punta Cana
Barcelo Punta Cana Hotel Punta Cana
Barcelo Punta Cana Resort
Breezes Punta Cana
Occintal Caribe Inclusive inc
Barceló Punta Cana
Occidental Caribe All Inclusive Punta Cana
Barcelo Bavaro Punta Cana
Bavaro Beach Resort
Barcelo Bavaro Beach Punta Cana
Bavaro Beach Hotel
Barceló All Inclusive
Occidental Caribe All Inclusive
Occidental Caribe Punta Cana
Occidental Caribe
Occidental Caribe - All Inclusive Punta Cana
Occidental Caribe - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Occidental Caribe - All Inclusive?

Occidental Caribe - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Occidental Caribe - All Inclusive?

As of 15 Dec 2025, prices found for a 1-night stay for 2 adults at Occidental Caribe - All Inclusive on 21 Dec 2025 start from AU$388.28, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Occidental Caribe - All Inclusive?

Yep, Occidental Caribe - All Inclusive has a free self car park.

Are there any beaches close to Occidental Caribe - All Inclusive?

The closest beach to Occidental Caribe - All Inclusive is Bavaro Beach (12.3 km).

Is there a spa on site at Occidental Caribe - All Inclusive?

Yep, there is an onsite spa at Occidental Caribe - All Inclusive. It has a hot tub, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Occidental Caribe - All Inclusive have a pool?

Yep, and guests love it! Occidental Caribe - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 7:00 PM.

Does Occidental Caribe - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Occidental Caribe - All Inclusive?

Occidental Caribe - All Inclusive features 3 outdoor pools, a full-service spa and a nightclub.

Is Occidental Caribe - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Occidental Caribe - All Inclusive is a hit with families.

Does Occidental Caribe - All Inclusive serve breakfast?

Sure does, free buffet breakfast is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Occidental Caribe - All Inclusive?

No, Occidental Caribe - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Occidental Caribe - All Inclusive?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Occidental Caribe - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Occidental Caribe - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Occidental Caribe - All Inclusive?

There isn't one on site, but Cana Bay Golf Club is a short 18-minute walk away.

Occidental Caribe - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 472 out of 1580 reviews
Rating 8 - Good. 340 out of 1580 reviews
Rating 6 - Okay. 271 out of 1580 reviews
Rating 4 - Poor. 225 out of 1580 reviews
Rating 2 - Terrible. 272 out of 1580 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

OMID

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
I chose this resort because it’s part of the Occidental brand. Overall, the property is dated and shows signs of wear, but most amenities are still functional. The upside is that the price is relatively affordable, so expectations should be set accordingly—you get good value, but don’t expect luxury. The highlight of our stay was our butler, Juan Carlos. He was outstanding—attentive, friendly, and went above and beyond to make our experience better. His service really elevated our trip and left a lasting impression.
Stayed 4 nights in Sep 2025

10/10 Excellent

Yanelvis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff
Stayed 3 nights in Sep 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, English wasn’t a problem because most staff spoke English and could understand us and help without issues. Food was good and plenty of it!
Stayed 5 nights in Sep 2025

10/10 Excellent

Flor Ángela

Everything was great
Stayed 5 nights in Sep 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here after my initial reservation somewhere else was a fail. My family and I had an amazing time! Rooms are spacious and clean! Guest service was amazing and friendly! The hotel itself is beautiful! Food was mid besides that it was amazing!!!!’
Stayed 3 nights in Sep 2025

2/10 Terrible

Tiesha

Disliked: Cleanliness, staff & service, property conditions & facilities
I had a terrible experience. My bathroom flooded 3 times, I went to take a shower and as I walked into the bathroom i stepped into a puddle of toilet water they came to "fix the toilet" and it happened again and again, the third time they came to "fix it" they had to unhook the toilet, and they sat it in the shower come to find out a vape was stuck in the toilet. even after they did that it continued to flood. I requested s new room and didn't get it, I feel like I should be compensated I was not satisfied at all during my stay here. I have videos and pictures of everything and the night before I left, I woke up around 2am to use the restroom and it was flooded Maintenace came to "fix it" but told me I had to wait because it was a plumbing issue. The issue was never resolved from the first incident the only thing they did was had housekeeping come mop up the water. Terrible experience. None of my needs were met.
Stayed 3 nights in Aug 2025

10/10 Excellent

MIRALDIS LANIER, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all inclusive
Stayed 6 nights in May 2025

2/10 Terrible

Manny

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My toilet overflowed three times while there and bathroom
Stayed 4 nights in Aug 2025

6/10 Okay

desanes M

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing. No ac in common areas. Didn’t enjoy meals in that heat. Beautiful buffets but still hard with picky eaters. Felt over stimulated not relaxing.
Stayed 5 nights in Aug 2025

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

Gregorio

Liked: Staff & service
The staff was great
Stayed 7 nights in Aug 2025

10/10 Excellent

MARTIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este resort le doy 10/10 todo espectacular ⭐️⭐️⭐️⭐️⭐️
Stayed 2 nights in Aug 2025

10/10 Excellent

Hellehandro Ribeiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a wonderful Hotel to take some rest and take a great time. The Hotel is amazing, I’m impressed with the structure, pool and close to the beach. I’ll be back soon for sure.
Stayed 3 nights in Aug 2025

4/10 Poor

Ydania

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Julisse

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in line is a nightmare. There's no order the staff are very nice but need to find a way to make it easy to check in and out
Stayed 4 nights in Jul 2025

10/10 Excellent

Raymond

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot , definitely enjoyed my stay.
Stayed 3 nights in Aug 2025

6/10 Okay

Juan Manuel

Stayed 3 nights in Aug 2025

8/10 Good

Gwendoline Bie

Liked: Amenities
Love the resort , just that most staff do not speak English and the night entertainment is not as enjoyable as that of the resorts in Mexico. I suggest the entertainment team especially learn English in order to make the English speaking guests feel welcomed.
Stayed 7 nights in Aug 2025

4/10 Poor

Lea

Travelled with family
Disliked: Cleanliness, amenities
Rooms not updates, tubs were dirty, water didnt drain properly , air conditioned didnt work it was always damp in the rm, hardly anyone apoke english
Stayed 7 nights in Aug 2025

4/10 Poor

anna maria, WEEHAWKEN

Travelled with family
Disliked: Staff & service, property conditions & facilities
The staff at the buffet was horrible. They need training on customer service.
Stayed 6 nights in Aug 2025

10/10 Excellent

perla de la paz hernandez

Liked: Property conditions & facilities
Excellent service
Stayed 3 nights in Aug 2025

2/10 Terrible

Presler

Terrible the staff and the place
Stayed 2 nights in Jun 2025

2/10 Terrible

Melissa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in took over and hour. We suppose to have a personal butler service with Expedia to guide us and help us make dinner reservations for the restaurants, which they did not. We only had to eat the buffet food with was tasteless. Fry chicken was always dry and hard. The food was terrible overall. The rooms was ok, room service didn’t clean everyday. They would hang a do not disturb sign on your door so they don’t have to clean it. Which I did not hang. I wanted my rooms cleaned everyday. Had to beg for clean towels. They do not replenish the mini fridge in room. Bathroom was run down with molds, shower was broken. French an Italian restaurants was always closed so always had to eat buffet food. Our round trip transportation WB company did not come back to drop us off at the airport, Junior from WB rudely told us to take a taxi. So we ended up having to pay for a taxi when we had already paid WB transport for round trip. Overall we hated this trip to DR. Will not recommend this hotel nor WB shuttle service.
Stayed 4 nights in Aug 2025

6/10 Okay

Jorge

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Piscina en exelentes condiciones, cuartos de buen tamaño, pero los aires acondicionados de los cuartos fatal no enfrian lo que hacen es refrescar muy poco, Por otro lado las comidas siempre frias (pesimo) el piso del comedor resbala demasiado me fui a caer en varias ocasiones eso deberian de arreglarlo, igual el piso del pasillo de la discoteca y el aire de la discoteca no enfria nada mas en el piso tenian un bache de agua y un olor a humedad insostenible, el personal miy amable y atentos De volver no creo q vuelva al hotel
Stayed 3 nights in Aug 2025