Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5.0 star property

Photo gallery for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Aerial view
Creator video - submitted by Your Travel Homegirl
9 outdoor pools, pool umbrellas, pool loungers
Room (THE PINEAPPLE) | View from room
Sauna, hot tub, steam room, body treatments, aromatherapy

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa pool
  • Breakfast included
  • All-inclusive
  • Parking included
The current price is AU$650
includes taxes & fees
7 June - 8 June

Explore the area

View map
Uvero Alto, Punta Cana, 23000
  • Place, beach near Uvero Alto
    ‪10 min walk‬
  • Place, Sirenis Aquagames Water Park
    ‪7 min drive‬
  • Place, Macao Beach
    ‪12 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪43 min drive‬

Room options

Suite (PAD SUITE)

8.0 out of 10
Very good
(86 reviews)
  • Resort view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

Suite (FLAT SUITE)

8.4 out of 10
Very good
(49 reviews)
  • Beach view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

Suite (PAD SWIM UP SUITE)

7.6 out of 10
Good
(22 reviews)
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite (FLAT SWIM UP SUITE)

8.4 out of 10
Very good
(40 reviews)
  • Resort view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

Suite (SWANK PLUNGE POOL SUITE)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Pool Super Villa

  • Resort view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Single Beds

Suite (SWANK WRAPAROUND SWIM UP SUITE)

  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room (THE PINEAPPLE)

  • Resort view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Single Beds

Room

  • Garden view
  • 45 sq m
  • Sleeps 4

Room

  • 71 sq m
  • Sleeps 4

Room

  • 56 sq m
  • Sleeps 5

Room

  • Garden view
  • 45 sq m
  • Sleeps 5

Room

  • Garden view
  • 67 sq m
  • Sleeps 5

Room

  • 67 sq m
  • Sleeps 5

Room

  • 56 sq m
  • Sleeps 4

Suite (NEST SUITE)

8.4 out of 10
Very good
(182 reviews)
  • Resort view
  • Sleeps 4
  • 1 King Bed

Suite (NEST SWIM UP SUITE)

8.0 out of 10
Very good
(71 reviews)
  • Resort view
  • Sleeps 4
  • 1 King Bed

Suite, Ocean View (SWANK)

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite (SWANK SUITE)

7.2 out of 10
Good
(12 reviews)
  • Resort view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Room

  • Garden view
  • 71 sq m
  • Sleeps 4

Room

  • Ocean view
  • 71 sq m
  • Sleeps 4

Room

  • Sea view
  • 213 sq m
  • Sleeps 6

Room

  • Sea view
  • 48 sq m
  • Sleeps 4

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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma. You'll be 8.6 km (5.3 mi) from Macao Beach and 18.3 km (11.4 mi) from Arena Gorda Beach. Highlights at this all-inclusive property include 9 restaurants, 9 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. The restaurant, Zest, serves Mediterranean cuisine and is open for breakfast and lunch. At the property's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find cabanas, and enjoy the 2 outdoor tennis courts and free water park. Additionally, you'll find free Wi-Fi in public areas, a gym and a lazy river. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 20-minute drive of this 5-property class Uvero Alto property include Sirenis Aquagames Water Park and Cana Bay Golf Club.

What's nearby

  • beach near Uvero Alto - 10 min walk - 0.9 km
  • Sirenis Aquagames Water Park - 7 min drive - 3.3 km
  • Macao Beach - 12 min drive - 9.6 km
  • Bavaro Beach - 41 min drive - 32.2 km
  • Punta Cana Beach - 47 min drive - 52.5 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 40 min drive

Restaurants

  • ‪Showtime Bar - ‬6 min walk
  • ‪Wink - ‬17 min walk
  • ‪Carnival - ‬15 min walk
  • ‪Coco Cafe - ‬8 min walk
  • ‪Faire - ‬14 min walk

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma, you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

This 5-star Punta Cana property is smoke free.

  • 460 guestrooms or units
  • 9 dining venues
  • Built in 2016
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers 460 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation includes dining tables. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels.

Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 9 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • BRGRS.PH
  • Fresco Bar & Grill
  • Kitchen 23 by Le Chic
  • Zest
  • Zest Character Breakfast

Things to do

  • 2 outdoor tennis courts
  • 9 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Stereo
  • Tennis lessons
  • Waterslide

Family friendly

  • 9 outdoor pools
  • Changing table
  • Children's dinnerware
  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • High chair
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Lift (81 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual doorbell notification
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Built in 2016
  • Comprehensive recycling policy
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses solar energy, plus a grey water recycling system. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property is also known as

Nickelodeon Hotels Resorts Punta Cana Hotel

Nickelodeon Hotels Resorts Hotel

Nickelodeon Hotels Resorts Punta Cana

Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel

Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel

Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma

Nickelodeon Hotels Resorts Punta Cana All Inclusive

Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive

Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive

Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive

Nickelodeon Hotels Resorts Punta Cana

Nickelodeon Hotels Resorts Punta Cana All Inclusive

Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive

Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive

Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive

Nickelodeon Hotels Resorts Punta Cana

Nickelodeon Hotels Resorts Punta Cana All Inclusive

Frequently asked questions

What is the cancellation policy at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

As of 17 May 2026, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma on 7 June 2026 start from AU$650, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yep, Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma has a free self car park and free valet parking.

Are there any beaches close to Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

The closest beach to Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is Bavaro Beach (25.5 km).

Is there a spa on site at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yep, there is an onsite spa at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a pool?

Yep, and guests love it! Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma has 9 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma features 9 outdoor pools, a full-service spa and 9 restaurants. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma a romantic place to stay?

1 hot tub and al fresco dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma.

Is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as changing tables and highchairs in the guestrooms, it's no surprise that Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is a hit with families.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma serve breakfast?

Yeah, complimentary buffet breakfast is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yep, they've got a lounge bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, only service animals are allowed.

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 810 out of 2216 reviews
Rating 8 - Good. 467 out of 2216 reviews
Rating 6 - Okay. 377 out of 2216 reviews
Rating 4 - Poor. 243 out of 2216 reviews
Rating 2 - Terrible. 319 out of 2216 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Ievgeniia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall it is ok to spend time with a family. However, for the amount of money we paid for the trip, a lot of stuff was not included. Verdito Italian restaurant food was absolutely disgusting, on top it was cold. I would say most of the food served at the restaurants was cold. Thumb up for sweety cafe that was saving the day. Fresco bar also was not bad at all. Alcohol beverages were barely having any alcohol. Again for the amount you pay for 4 nights it is a rip off. Facility itself is clean and staff members are nice. Store inside the Nickelodeon absolutely over priced, like common it should kids friendly as well as price friendly. Would be the place recommended. Depends what are you looking for. Food would not be recommended. Kids place is ok.
Stayed 4 nights in Feb 2026

10/10 Excellent

Meron

Stayed 5 nights in Jan 2026

10/10 Excellent

Diamond

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay. Every hour there was fun family friendly activities and shows happening. We booked the airport transfer so we paid $150 round trip which was seamless. Next at arrival the resort is very secure and check in was the same as any other resort……long. They convinced us to upgrade the room so we did then we had to wait for concierge to take us to our room via golf cart which also took forever. They also require you to scan a QR CODE for food reservations. However check in is at 3 and the deadline to make reservations is 3pm. No one told us that so we went to the buffet. I’ll talk about food later. Now the room was immaculate, mini bar included, 24/7 room service. Very clean and fully stocked. Never had to ask for more towels for my family of 5. The balcony doors have a protective glass for the kids so that was a great safety feature. The grounds outside were beautiful and always groomed. Now for the food. The buffet had such a variety, not nasty microwaved food like American buffets. Daily items included fresh fish, omelette, steaks, Dominican dishes, salads, fresh fruit,mushroom rice,pancetta, and more. Also the staff in the buffet was the nicest and so wonderful with kids. We only we able to book a reservation at 2 other restaurants during our stay. The wok wok was the worst experience but not enough to change my 5 star overall rating. My reservation at wok wok was 630 but upon arrival no one came to the podium until 647 and no they were not crowded.
Stayed 3 nights in Feb 2026

10/10 Excellent

Rachel, New York

Stayed 3 nights in Feb 2026

10/10 Excellent

Ricardo

Stayed 2 nights in Feb 2026

6/10 Okay

Marlienne

Stayed 4 nights in Feb 2026

10/10 Excellent

Dhanesh

Liked: Cleanliness, amenities, property conditions & facilities
Kids loved it ! Great place with very friendly staff,great food choices.
Stayed 2 nights in Feb 2026

6/10 Okay

Harry, livingston

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Food options, drinks Shows and nightly entertainment could have been better
Stayed 6 nights in Dec 2025

10/10 Excellent

Sonia

Stayed 1 night in Feb 2026

6/10 Okay

Cara

Stayed 5 nights in Feb 2026

6/10 Okay

Yanhui

Disliked: Cleanliness
The food quality is not very good, and there are some hygiene concerns. In addition, the bedsheets in the room were not clean.
Stayed 4 nights in Feb 2026

10/10 Excellent

Michael Eric

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent choice for a Dominican vacation. With kid(s). I'm a single dad and just spent six nights with my seven year old. We had an excellent time. The staff were friendly, lots of food, and stocked mini fridge every day. I loved the Canita Lagers. My seven year old could t decide which he liked more, the beach or the lazy river. We divided our time between both, with stops for ice cream at The Sweetery, every day. Great vacation.
Stayed 6 nights in Jan 2026

10/10 Excellent

J-dean Te-anna

Liked: Cleanliness, property conditions & facilities
Lovely
Stayed 5 nights in Feb 2026

2/10 Terrible

Felix

Stayed 2 nights in Feb 2026

10/10 Excellent

Martha Cecilia Gil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We are speechless. Everything was incredible from the moment we arrived. The customer service team, entertainers, restaurant staff, pool service, cleaning staff, and everyone at the resort in general were excellent. Thank you so much, because nothing compares to the bad reviews people give. I must say that our entire stay and experience at the resort was wonderful. It exceeded our expectations.
Stayed 3 nights in Feb 2026

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were nice and clean, the resort was well maintained, staff were very friendly.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jamie

Liked: Cleanliness, property conditions & facilities
Water park staff were amazing and the bartender in the square. I wasn’t feeling well that week and he always left his line of people and hand delivered me a mai tai.
Stayed 6 nights in Nov 2025

10/10 Excellent

Muriel

Stayed 7 nights in Jan 2026

8/10 Good

Adriana

Staff was very helpful and nice
Stayed 3 nights in Jan 2026

8/10 Good

Vead

Travelled with family
Liked: Cleanliness, amenities
Front Desk Staff, except for Angelica were terrible! 45mins to check in and same to check out. Slow, Annoyed, Hate their job facial expressions, etc I waited 20mins when no one else was at the front desk to exchange money, and they still never assisted. I ended up having to ask the bellman. The front desk staff and their process needs to be improved drastically! It's a disgrace to have people's first impression be something underwhelming and frustrating!
Swim Out Room Upgrade was worth every cent
Stayed 5 nights in Jan 2026

6/10 Okay

Jhoan Camilo

Travelled with family and small children
Liked: Amenities, property conditions & facilities
We had a bad experience ath the check in with Yordanys, not a kind guy, he did not give us amy information about the resrt at all. We waited about 30 minutes to be pickup from our room to be transported to the lobby, and then at the lobby we spent about 45 minutes to be served due to the bad organization, they did not enforces the lines for check in and check out and people just cut in wherever they wanted. Wilson, the guy with the cart that transports people from the beach to Nick Place, was very kind. And a security guy on the buldimg #2 that I don't remenber his name was very kind and gave us all the information abput the resort, and some bartenders like Juan, Miguel, Johan, Jose, Luis were friendly too.
Stayed 7 nights in Jan 2026

6/10 Okay

PAOLA

Quality of service can be improved we didn’t even have someone come for housekeeping
Stayed 3 nights in Jan 2026

10/10 Excellent

Marcel

Liked: Cleanliness, amenities, property conditions & facilities
Great for families
Stayed 7 nights in Jan 2026

6/10 Okay

Yessica

Stayed 2 nights in Nov 2025

6/10 Okay

Payam Piran

Stayed 6 nights in Jan 2026