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Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5.0 star property

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Aerial view
Creator video - submitted by Your Travel Homegirl
9 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
9 outdoor pools, pool umbrellas, pool loungers
Sauna, hot tub, steam room, body treatments, aromatherapy

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa pool
  • Breakfast included
  • All-inclusive
  • Parking included
The current price is AU$656
includes taxes & fees
27 Apr - 28 Apr

Explore the area

View map
Uvero Alto, Punta Cana, 23000
  • Place, Sirenis Aquagames Water Park
    ‪7 min drive‬
  • Place, Macao Beach
    ‪14 min drive‬
  • Place, Cana Bay Golf Club
    ‪23 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪41 min drive‬

Room options

Suite (PAD SUITE)

8.0 out of 10
Very good
(85 reviews)
  • Garden view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

Suite (FLAT SUITE)

8.4 out of 10
Very good
(46 reviews)
  • Beach view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

Suite (PAD SWIM UP SUITE)

7.6 out of 10
Good
(21 reviews)
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite (FLAT SWIM UP SUITE)

8.4 out of 10
Very good
(39 reviews)
  • Resort view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

Suite (SWANK PLUNGE POOL SUITE)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Pool Super Villa

  • Resort view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Single Beds

Suite (SWANK WRAPAROUND SWIM UP SUITE)

  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room (THE PINEAPPLE)

  • Resort view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Single Beds

Suite (NEST SUITE)

8.4 out of 10
Very good
(180 reviews)
  • Garden view
  • Sleeps 4
  • 1 King Bed

Suite (NEST SWIM UP SUITE)

8.2 out of 10
Very good
(70 reviews)
  • Resort view
  • Sleeps 4
  • 1 King Bed

Suite, Ocean View (SWANK)

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite (SWANK SUITE)

7.2 out of 10
Good
(12 reviews)
  • Garden view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma. You'll be 8.6 km (5.3 mi) from Macao Beach and 34.2 km (21.3 mi) from Bavaro Beach. Highlights at this all-inclusive property include 9 restaurants, 9 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. The restaurant, Zest, serves Mediterranean cuisine and is open for breakfast and lunch. At the property's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find cabanas, and enjoy the 2 outdoor tennis courts and free water park. Additionally, you'll find free Wi-Fi in public areas, a gym and a lazy river. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 20-minute drive of this 5-property class Uvero Alto property include Sirenis Aquagames Water Park and Cana Bay Golf Club.

What's nearby

  • Sirenis Aquagames Water Park - 7 min drive - 3.3 km
  • Macao Beach - 14 min drive - 9.3 km
  • Cana Bay Golf Club - 23 min drive - 16.9 km
  • Punta Blanca Golf Course - 25 min drive - 19.0 km
  • Arena Gorda Beach - 28 min drive - 20.5 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 40 min drive

Restaurants

  • ‪Carnival - ‬15 min walk
  • ‪Coco Cafe - ‬8 min walk
  • ‪Wink - ‬17 min walk
  • ‪Showtime Bar - ‬6 min walk
  • ‪Faire - ‬14 min walk

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma, you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

This 5-star Punta Cana property is smoke free.

  • 460 guestrooms or units
  • 9 dining venues
  • Built in 2016
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers 460 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation includes dining tables. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels.

Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 9 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • BRGRS.PH
  • Fresco Bar & Grill
  • Kitchen 23 by Le Chic
  • Zest
  • Zest Character Breakfast

Things to do

  • 2 outdoor tennis courts
  • 9 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Stereo
  • Tennis lessons
  • Waterslide

Family friendly

  • 9 outdoor pools
  • Changing table
  • Children's dinnerware
  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • High chair
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Lift (81 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual doorbell notification
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Built in 2016
  • Comprehensive recycling policy
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses solar energy, plus a grey water recycling system. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property is also known as

Nickelodeon Hotels Resorts Punta Cana Hotel
Nickelodeon Hotels Resorts Hotel
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive

Frequently asked questions

What is the cancellation policy at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

As of 1 Apr 2026, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma on 27 Apr 2026 start from AU$656, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yep, Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma has a free self car park and free valet parking.

Are there any beaches close to Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

The closest beach to Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is Macao Beach (5.4 km).

Is there a spa on site at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yep, there is an onsite spa at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a pool?

Yep, and guests love it! Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma has 9 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma features 9 outdoor pools, a full-service spa and 9 restaurants. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma a romantic place to stay?

1 hot tub and al fresco dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma.

Is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as changing tables and highchairs in the guestrooms, it's no surprise that Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is a hit with families.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma serve breakfast?

Yeah, complimentary buffet breakfast is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yep, they've got a lounge bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, only service animals are allowed.

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 787 out of 2165 reviews
Rating 8 - Good. 457 out of 2165 reviews
Rating 6 - Okay. 366 out of 2165 reviews
Rating 4 - Poor. 233 out of 2165 reviews
Rating 2 - Terrible. 322 out of 2165 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an awful experience, staff only will help you if you pay them. Air Conditioner made sounds all night. could not sleep. Property is pretty. Everything else is horrible. The food is not edible they cut costs so much that you cannot even eat anything. It's like a local mafia extorting you the whole time. We left after one day. our stay was for 3 days. $1200/day to be treated like garbage. I would like to request a refund for them ruining our family's holiday. Could not be less impressed. HORRIBLE PLACE!
Stayed 3 nights in Dec 2025

4/10 Poor

Jeffrey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Facility and room was great, service on any level was terrible. Food was awful.
Stayed 4 nights in Dec 2025

8/10 Good

Senada

Stayed 4 nights in Dec 2025

4/10 Poor

Diana

Travelled with family and small children
Disliked: Cleanliness, amenities
Service and shows for this kids were not good. For the amount of money you pay for this place it was terrible. I would not recommend or go back.
Stayed 4 nights in Dec 2025

6/10 Okay

Samantha

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel room was a great set up, we had a suit flat for a family of 5 and it worked out nicely. Staff were all friendly as well and resort was clean. However there was lots of negatives, only buffet for breakfast or you pay for the special breakfast… 3 options for lunch buffet, fresco and aqua bites (both fresco and aqua bites never had a full menu listed online which was very disappointing) coffee shop also never had a juices listed… this was a theme even dinners didn’t always offer what was on the menu. Waterpark is definitely geared to families under 12, your not allowed to use the water slides if they think your older than 12 even though the weight limit is 200lbs listed. You need to make reservations daily at 9am for that same night and they do not take you even 5mins early they just tell you to come back… and when they are running late staff is unapologetic. Was okay stay, but very pricey definitely wouldn’t recommend if you have a child over 10/12ish
Stayed 5 nights in Dec 2025

10/10 Excellent

HAARIS

Stayed 1 night in Dec 2025

10/10 Excellent

CHANGDA

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay.
Stayed 5 nights in Dec 2025

8/10 Good

Roy

Travelled with family and small children
Liked: Cleanliness
Everything and everyone were great. Couldn’t use the beach area due to renovations work.
Stayed 2 nights in Aug 2025

4/10 Poor

Wayne Raymond

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible customer service . Elevator didn’t work and hasn’t for months . Very hard with three kids and a stroller … plugs didn’t work in bathroom . Lamps didn’t work in rooms . Bathtub leaked water all over the washroom floor . Fridge didn’t work so they sent us another that didn’t work . They moved us to another room because of all of these issues and the Air conditioner didn’t work so we were overheating the whole time .. the staff that work here are extremely rude . I have been to 49 countries and many resorts and this is NOT a 5 star and needs a lot of work .
Stayed 7 nights in Dec 2025

6/10 Okay

Joseph

Stayed 4 nights in Dec 2025

2/10 Terrible

Lodrys

Stayed 4 nights in Dec 2025

4/10 Poor

Michael

Stayed 6 nights in Dec 2025

8/10 Good

Prahlad Singh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for kids! Pools and the beaches are amazing as well. Staff is very friendly and polite.
Stayed 7 nights in Dec 2025

10/10 Excellent

Aniesha

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Dec 2025

8/10 Good

Nikito

Liked: Cleanliness, amenities, property conditions & facilities
Room was Okay, staff was great, specially we had gone there not during the peak season. We had gone there on first week of December. We were there to celebrate our anniversary, we received a champagne bottle which was complementary and made it extra special. However this place is perfect for 2-3 days stay.
Stayed 2 nights in Dec 2025

10/10 Excellent

Joel, Miami

Stayed 2 nights in Dec 2025

8/10 Good

SHARIQ

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes everything went well. Beautiful resort.
Stayed 1 night in Dec 2025

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good spacious room, plenty of kids activities
Stayed 3 nights in Dec 2025

8/10 Good

Marqula

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Resort was nice and clean. I hate that house keeping came at different times. I like that there was always characters walking around. Food was good it was annoying you needed reservations for all the other restaurants. Room service food was nasty. Drinks were good. Water park was nice. Slime time show was nice. We went for my two year old son’s birthday they didn’t decorate the room till the next day. Character breakfast was nice the food was very good there. It was annoying how they bothered you about a time share thing. Not many of the spoke English.other then that everything was nice the face painting the bouncy house and I like how they have activities through the resort and I like how big the resort is
Stayed 5 nights in Dec 2025

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
The hotel is clean and well maintained. However with many flaws. Firstly, most of the staff do not understand a word of english and are zero friendly. Secondly, the food at the buffet lacked variety and flavour. Thirdly, the menu’s of the restaurants are extremly more limited then what they display. Fourthtly, cleaning of the room was at either. 8 am or 5 pm or nothing at all. Finally, a couple of days the hotel didnt have towels at certain parts of the day which is unacceptable considering the hotel was not at even 50% capacity. Overall, the hotel is beautiful but definitely needs to get better managed because you can tell they have many flaws.
Stayed 1 night in Dec 2025

10/10 Excellent

Hassan

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff
Stayed 5 nights in Dec 2025

4/10 Poor

LaShawn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The personal concierge service was absolutely horrible. Armando didn't make any of the reservations I requested. The resort has golf cart service to get you around the resort. One day it was almost an hour until a gofl cart showed up to get us to dinner. There waterpark main pool area what shutdown for hours due to kids poop in the pool
Stayed 4 nights in Dec 2025

10/10 Excellent

Patricia

Stayed 5 nights in Dec 2025

6/10 Okay

Manuel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
First review ever here. I have mixed feelings about this stay. The saying "get a reputation and you can sleep easy" applies very well here. Specially with staff, when the hotel was crowded, service wasn't good. Saff was grumpy, annoyed and too busy. Not sure if this is on them or management though. Last couple of days were a lot better because a lot of people left, so the hotel was half full. There were some staff who did an amazing job and others very poor. This is why I don't want to generalize. This hotel SHOULD NOT forget that they are in the business of serving people. At times it felt we were begging for something, not that we paid for a service. I consider myself to be a very easy going person. For the price of this hotel, service could be better.
Stayed 4 nights in Dec 2025

10/10 Excellent

Esmie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything perfect as always 3rd time with family can’t say enough how nice it is water park is perfect for kids
Stayed 3 nights in Nov 2025