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Moon Palace The Grand - Punta Cana - All Inclusive

Property class: 5 and above

Photo gallery for Moon Palace The Grand - Punta Cana - All Inclusive

A resort with multiple swimming pools, beach areas, and palm trees.
Creator video - submitted by Latino Wealth Life
A modern spa with a central 'SPA' sign, hanging plants, and a minimalist interior design.
A lobby with a curved reception desk, palm trees, and a checkered floor.
A resort with multiple swimming pools, beachfront villas, and a large hotel complex.

Reviews

7.8 out of 10
Good

Popular amenities

  • On private beach
  • Spa pool
  • Breakfast included
  • All-inclusive
  • Spa
The current price is AU$985
includes taxes & fees
8 Nov - 9 Nov

Explore the area

View map
Boulevard Turístico del Este, Punta Cana, La Altagracia, 23000
  • Place, Cana Bay Golf Club
    ‪10 min drive‬
  • Place, Punta Blanca Golf Course
    ‪12 min drive‬
  • Place, Iberostar Golf Course
    ‪12 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪34 min drive‬

Room options

View all photos for Grand Superior Deluxe Golf View

A hotel room with two beds, a TV, a dining area, and a large window with a view.

Grand Superior Deluxe Golf View

9.0 out of 10
Wonderful
(14 reviews)
  • Golf view
  • 60 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Grand Junior Suite Golf View

A hotel room with a large bed, bedside lamps, a nightstand, a mirror, and a wooden headboard.

Grand Junior Suite Golf View

  • Golf view
  • 60 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Grand Superior Deluxe Ocean View

A hotel room with a bed, seating area, and a view of the city.

Grand Superior Deluxe Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Grand Swim-Up Suite

A modern indoor pool area with lounge chairs and a sofa.

Grand Swim-Up Suite

  • Resort view
  • 60 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Grand Governor Suite Ocean View

A modern hotel room with a living area, a dining space, and a balcony with a view of the city.

Grand Governor Suite Ocean View

  • Ocean view
  • 122 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Grand Family Suite Golf View

A hotel room with two beds, a TV, a dining area, and a large window with a view.

Grand Family Suite Golf View

  • Golf view
  • 119 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Grand Family Suite Ocean View

A hotel room with two beds, a TV, a dining area, and a large window with a view.

Grand Family Suite Ocean View

  • Ocean view
  • 119 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Grand Presidential Suite Golf View

A modern living room with a round dining table, a sofa, and a large window with a view.

Grand Presidential Suite Golf View

  • Golf view
  • 17 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Grand Presidential Suite Ocean View

A modern living room with a round dining table, a sofa, and a large window with a view.

Grand Presidential Suite Ocean View

  • Ocean view
  • 182 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Three Bedroom Villa - Ocean View

A modern hotel room with a large window, a dining area with a chessboard, and a living area with a sofa and a coffee table.

Three Bedroom Villa - Ocean View

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for Four Bedroom Villa - Ocean View

A modern hotel room with a large window, a dining area with a chessboard, and a living area with a sofa and a coffee table.

Four Bedroom Villa - Ocean View

  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds

View all photos for Three Bedroom Oceanview Rooftop Villa

A modern hotel room with a large window, a dining area with a chessboard, and a living area with a sofa and a coffee table.

Three Bedroom Oceanview Rooftop Villa

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for Four Bedroom Oceanview Rooftop Villa

A modern hotel room with a large window, a dining area with a chessboard, and a living area with a sofa and a coffee table.

Four Bedroom Oceanview Rooftop Villa

  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds

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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Moon Palace The Grand - Punta Cana - All Inclusive. You'll be 8.8 km (5.5 mi) from Macao Beach and 13.4 km (8.3 mi) from Los Corales Beach. Highlights at this all-inclusive hotel include 19 restaurants, 9 outdoor swimming pools and a full-service spa. .A relaxing visit to O Spa can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. The restaurant, Casa Macao, is open for breakfast, lunch and dinner. With 2 beach bars and 6 poolside bars to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site golf course and free water park. Business travelers can take advantage of meeting rooms and a conference centre. Other amenities include a casino, free Wi-Fi in public areas and a gym. Free buffet breakfast is available daily between 6:00 AM and 11:00 AM. There's also the convenience of self parking. .Attractions within a 15-minute drive of this 5-property class Punta Cana hotel include Cana Bay Golf Club and Iberostar Golf Course.

What's nearby

  • Cana Bay Golf Club - 10 min drive - 3.4 km
  • Punta Blanca Golf Course - 12 min drive - 7.3 km
  • Iberostar Golf Course - 12 min drive - 9.7 km
  • Cocotal Golf and Country Club - 14 min drive - 13.8 km
  • Arena Gorda Beach - 15 min drive - 10.2 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 41 min drive

Restaurants

  • ‪La Altagracia - ‬14 min drive
  • ‪Marketplace Buffet - ‬10 min drive
  • ‪Casa Macao - ‬1 min walk
  • Habibi
  • ‪Zen Restaurant - ‬9 min drive

About this property

Moon Palace The Grand - Punta Cana - All Inclusive

Moon Palace The Grand - Punta Cana - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. Summer fun is a breeze at Moon Palace The Grand - Punta Cana - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 9 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 19 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 6 poolside bars and 8 bars/lounges. WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club and a children's pool. Parking is available for a fee.

This 5-star Punta Cana hotel is smoke free.

  • 1662 guestrooms or units
  • 3 buildings
  • 19 dining venues
  • 2 bars on the beach
  • 6 bars by the pool
  • 8 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Built in 2026
  • Buffet breakfast (free)
  • Casino
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Locker space
Moon Palace The Grand - Punta Cana - All Inclusive offers 1662 accommodations with outdoor private hot tubs and free minibar items. Beds feature down duvets and premium bedding. Smart televisions are featured in guestrooms. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Punta Cana hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

O Spa has 50 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (surcharge)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 11:00 AM
  • 19 restaurants
  • 2 beach bars
  • 2 coffee shops/cafes
  • 6 poolside bars
  • 8 bars/lounges
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Carvao
  • Casa Macao
  • Habibi
  • JC Prime Room 84
  • Nikos by Athinagoras

Things to do

  • 18-hole golf course
  • 9 outdoor pools
  • Casino
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 9 outdoor pools
  • Children's books
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 50 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (80 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa

More

  • 3 buildings
  • Ballroom
  • Built in 2026
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Children's robes
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from June 15 2026 to December 31 2026 (dates subject to change):
  • Casino/Gaming facilities

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash.

Property Registration Number 852647364

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Frequently asked questions

Is parking available at Moon Palace The Grand - Punta Cana - All Inclusive?

Yep, Moon Palace The Grand - Punta Cana - All Inclusive has a self car park, for a fee. A self car park is also available, for a fee.

How much does it cost to stay at Moon Palace The Grand - Punta Cana - All Inclusive?

As of 31 Oct 2026, prices found for a 1-night stay for 2 adults at Moon Palace The Grand - Punta Cana - All Inclusive on 8 Nov 2026 start from AU$985, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Moon Palace The Grand - Punta Cana - All Inclusive?

The closest beach to Moon Palace The Grand - Punta Cana - All Inclusive is Macao Beach (5.7 km).

Is there a spa on site at Moon Palace The Grand - Punta Cana - All Inclusive?

Yep, O Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as hot stone massages.

Does Moon Palace The Grand - Punta Cana - All Inclusive have a pool?

Moon Palace The Grand - Punta Cana - All Inclusive has 9 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 7:00 PM.

Does Moon Palace The Grand - Punta Cana - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Moon Palace The Grand - Punta Cana - All Inclusive?

Moon Palace The Grand - Punta Cana - All Inclusive features a private beach, 2 beach bars and 9 outdoor pools. All guestrooms come with Hot tubs, premium bedding and free minibar items.

What makes Moon Palace The Grand - Punta Cana - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and premium bedding in the guestrooms, help set the scene for a romantic weekend at Moon Palace The Grand - Punta Cana - All Inclusive.

Is Moon Palace The Grand - Punta Cana - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as children's slippers and children's books in the guestrooms, it's no surprise that Moon Palace The Grand - Punta Cana - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Moon Palace The Grand - Punta Cana - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Moon Palace The Grand - Punta Cana - All Inclusive serve breakfast?

Yep, free buffet brekkie is available daily between 6:00 AM and 11:00 AM.

Is there a free airport shuttle available at Moon Palace The Grand - Punta Cana - All Inclusive?

No, Moon Palace The Grand - Punta Cana - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Moon Palace The Grand - Punta Cana - All Inclusive?

Relax with a coldie at the 2 beach bars, 6 poolside bars or 8 lounge bars, and grab a meal at the onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Moon Palace The Grand - Punta Cana - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Moon Palace The Grand - Punta Cana - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Moon Palace The Grand - Punta Cana - All Inclusive?

Yep, Moon Palace The Grand - Punta Cana - All Inclusive has an 18-hole golf course. A golf driving range, golf carts, a clubhouse and a golf pro shop are also available.

Moon Palace The Grand - Punta Cana - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 55 out of 110 reviews
Rating 8 - Good. 18 out of 110 reviews
Rating 6 - Okay. 17 out of 110 reviews
Rating 4 - Poor. 6 out of 110 reviews
Rating 2 - Terrible. 14 out of 110 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and fun resort! Lovely and helpful staff. We look forward to our next stay.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice and welcoming. The hotel is super clean and everything is super convenient to find. The only issue is that they are still under construction in many different areas of the hotel and you see a lot of the workers around. Also many of the restaurants haven't opened yet and the ones opened are really hard to get reservations. Overall are really recommend it and can't wait to go back once they are done with everything. Food was great, entertainment was great. Drinks are great! Our favorite spot was Nativo cafe!!
Stayed 6 nights in Jul 2026
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Construction is going on there! Do not waste your time and money!
Stayed 5 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Was problem wire ac Was insects on bad And cockroaches in room Overall the hotel is great
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
It’s not finished and there is a ton of construction going on. It’s not organized and employees do not understand a lot of questions. Resort credits are a joke. The pools are great and the water sides are great. Ice cream is also good. The arcade is good because all the games are free. I suspect that could change. It should be wonderful in the future but right now it’s not completely finished and a lot of stuff is not open or complete. We loved the pools that were open.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel and will definitely return once the resort is fully open. The resort is beautiful, modern, and very convenient. One of my favorite things was that the restaurants and entertainment areas are air-conditioned, which makes a huge difference compared to many other resorts. I also loved that there are plenty of bars throughout the property, so you never have to wait long for a drink. The golf carts that shuttle guests to the beach were another great convenience. As for the downsides, we called room service twice to request coffee pod refills, but they never arrived. We also had an issue with our concierge, Ruben. He told us he had booked one of the restaurants for a birthday celebration, but when we arrived, we discovered that no reservation had been made. Thankfully, the restaurant manager stepped in, resolved the situation, and made up for the inconvenience, which we truly appreciated. Overall, it’s a beautiful resort with plenty of activities and amenities. Once all of the facilities are fully open, I think the experience will be even better. Despite the few issues we encountered, we had a wonderful stay and look forward to coming back.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will eventually become a very nice hotel. Given our attendance 10 days after its opening, about 60% of the hotel was completed. As a result, we weren’t able to enjoy everything that is listed. However the great thing is they offered us a complimentary return visit for the same number of people and number of days! The Pros: They have the best fitness center I’ve ever seen at a resort. It has a spin room, boxing room, polytechnics room, stair masters, treadmills all looking out at the beautiful golf course. There are plenty of seating areas throughout the resort. The bowling center (about 13-14 lanes) and sports bar was nice, especially during NBA finals. The best restaurant to book was the Mediterranean restaurant. Food was very nicely seasoned and great portion size. The hotel is very spacious and you never feel like it’s tons of people. The Cons: Ocean view is NOT what you think. DR has some type of restriction where this resort had to be so far away from the ocean. So it really is like viewing the ocean from a distance past a forest. We purchase ocean view but it was nothing but construction and forestry. The pool closed very early like at 6pm. The food wasn’t the best at the restaurants we booked (Italian, Mexican). They ran out of some of the items listed and it wasn’t seasoned well. The spa was ok. Our therapist did a lot of rubbing rather than massaging. For the price, it wasn’t worth it to me or my husband (a couples massage was almost $700).
Stayed 4 nights in Jun 2026
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our experience at Moon Palace The Grand Punta Cana was very disappointing, especially since we were traveling to celebrate our anniversary. We paid for an ocean-view room, but upon arrival, we were assigned a room facing a construction zone. We requested a change immediately, but they were unwilling to resolve the issue. The next day, they kept us waiting all day with promises that they would move us—giving us a different time each time—until they finally did. Unfortunately, the problems didn't end there. In the new room, the pillows had a very unpleasant odor. We called to have them replaced, but no one ever came. We also waited practically a whole day just to have a simple bottle of water delivered. As for the food, it was one of the biggest disappointments. The restaurants were always packed, and getting a table was very difficult. We found the Greek restaurant to be very poor; the French restaurant also left much to be desired, and the sushi at the Japanese restaurant was of very low quality. For a hotel of this caliber and at the price we paid, we expected a much better dining experience. The staff, in general, were friendly and tried to take good care of us, but the hotel gives the impression that it isn't quite ready to receive guests yet. Many areas are still under construction, with constant noise from hammers, machinery, and workers during the day, which disrupts rest and the overall experience. Furthermore, neither the casino nor the nightclub is open.
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness
Deluxe golf course view rooms were big with a hot tub on the balcony. Nice bathroom which needs some towel racks. There are only 2 pegs to hang towels. Restaurant food was spotty, some great, some average. Some had great service-Agra, Cantina, Momo, and others were very slow. Getting reservations for a large group was difficult. Language was a barrier throughout the resort. No one was sure about what was open and what wasn’t. Even at the customer relations desk. If you showed them something in the app, they had no clue it even existed. They made reservations for us at restaurants that were closed that day. It seemed like no one knew anything. Pools that were open were lovely the beach was a walk but nice-although waves were red flag. It was great to have chairs and towels available everywhere with no problem getting them.The water slides and wave rider were great. It was fabulous to have the arcade available at no charge. Otherwise the kids would have nothing to do in the evening. Pools close at 6:00. More entertainment for kids and teens is needed. I hope they never start charging for the arcade or wave rider. It makes a huge difference to have it available at no charge. There was so much construction that we weren’t prepared for. So many things weren’t open yet. We should have been made aware of this when we booked. You could hear hammering at 11pm. This resort will be fabulous when everything is open-unless it is too crowded and there are charges for amenities.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel a pesar de no estar terminado
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel demasiado bueno,
Stayed 3 nights in Jul 2026
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Me vendieron el hotel como terminado y le falata más de la mitad por hacer
Stayed 6 nights in Jul 2026
Verified review

6/10 Okay

Disliked: Cleanliness
La habitacion terrible, toco solicitar cambio y me la entregadron a las 4:30 de la tarde.
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Personal atento en algunos lugares otros no tanto Problemas con check out con atrasos de hasta 30 min Si no haces la charla para intentar quedar como miembro es un costo para que te activen los 250$ dolares de crédito Actualmente probablemente por inauguración hay mucho manejo de información cruzada Incluso al salir me preguntaron si iba a cancelar porque les salía que no había pagado aunque había hecho pago por expedía Las bebidas gaseosas no tienen máquina expendedora todo es de botella entonces muchas veces te toca tomar ya sin gas la bebida Mucho potencial pero aún en pañales
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Stayed 4 nights in Jun 2026