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Melia Punta Cana Beach Wellness Inclusive - Adults only

Photo gallery for Melia Punta Cana Beach Wellness Inclusive - Adults only

4 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Property video
Lobby
6 restaurants; breakfast, lunch, and dinner served
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Pet-friendly
  • Parking included
The current price is AU$431
includes taxes & fees
27 May - 28 May

Explore the area

View map
Playas de Bávaro, Punta Cana, La Altagracia, 23000
  • Place, Fun Republic
    ‪16 min walk‬
  • Place, Cocotal Golf and Country Club
    ‪19 min walk‬
  • Place, Bavaro Beach
    ‪13 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬

Room options

View all photos for Premium Room Tropical Palms

Premium Room Tropical Palms

Premium Room Tropical Palms

8.4 out of 10
Very good
(162 reviews)
  • Garden view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Room

8.4 out of 10
Very good
(160 reviews)
  • Garden view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for The Level Suite Tropical Palms

The Level Suite Tropical Palms

The Level Suite Tropical Palms

9.0 out of 10
Wonderful
(50 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Surprise my Stay

1 bedroom, premium bedding, free minibar, in-room safe

Surprise my Stay

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for The Level Master Suite Tropical Palms

The Level Master Suite Tropical Palms

The Level Master Suite Tropical Palms

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Melia Punta Cana Beach Wellness Inclusive - Adults only. You'll be 1.1 km (0.7 mi) from Cocotal Golf and Country Club and 4.3 km (2.7 mi) from Cortecito Beach. Highlights at this all-inclusive property include 6 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Yhi can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The buffet restaurant, Mosaico, serves international cuisine and is open for dinner. Muse is the property's own sports bar. Spend the day at the private beach where you'll find sunloungers, and enjoy the 4 outdoor tennis courts and gym. Other amenities include free Wi-Fi in public areas, a conference centre and a snack bar/deli. There's also free self parking, along with the convenience of a free beach shuttle. .Places within a 30-minute drive of this 5-property class Bávaro property include Downtown Punta Cana and Bavaro Beach.

What's nearby

  • Fun Republic - 16 min walk - 1.4 km
  • Cocotal Golf and Country Club - 19 min walk - 1.6 km
  • Cortecito Beach - 12 min drive - 4.2 km
  • Bavaro Beach - 13 min drive - 4.2 km
  • Arena Gorda Beach - 21 min drive - 13.4 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 36 min drive

Restaurants

  • ‪Jellyfish Beach Restaurant - ‬7 min drive
  • ‪Beach Restaurant Bar - ‬1 min walk
  • ‪The Valley American Restaurant - ‬7 min drive
  • ‪Inari Asian Food - ‬7 min drive
  • ‪Bávaro Coffee - ‬7 min drive

About this property

Melia Punta Cana Beach Wellness Inclusive - Adults only

Melia Punta Cana Beach Wellness Inclusive - Adults only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Melia Punta Cana Beach Wellness Inclusive - Adults only, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a fitness centre and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 465 guestrooms or units
  • 2 levels
  • 21 buildings
  • 6 dining venues
  • 7 bars or lounges
  • Conference rooms
  • 27911 sq ft of conference space
  • 2593 sq. m of conference space
  • Built in 1998
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Melia Punta Cana Beach Wellness Inclusive - Adults only offers 465 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies. Beds feature premium bedding. LCD televisions come with satellite channels.

Bathrooms include complimentary toiletries and hairdryers. This Punta Cana property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Yhi has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free beach shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 6 restaurants
  • 7 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Mar de Sal
  • Mosaico
  • Muoi
  • Muse
  • Serendipia

Things to do

  • 27-hole adjacent golf course
  • 4 outdoor pools
  • 4 outdoor tennis courts
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Gym
  • Pilates classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • Conference centre (27,911 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Outdoor treatment areas
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 21 buildings
  • Banquet hall
  • Built in 1998
  • Communal living room
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: DOP 3600 per pet, per night (maximum DOP 4200 per stay)
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 3600 per pet, per night (maximum DOP4200 per stay)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Meliá Punta Cana Wellness Inclusive - Adults only
Meliá Punta Cana Beach Wellness Inclusive - Adults only
Punta Cana Beach, A Wellness Inclusive Resort – Adults Only
Meliá Punta Cana Beach Wellness Inclusive Adults only
Melia Punta Cana Beach Wellness Inclusive Adults only
Melia Punta Cana Beach Resort Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Melia Punta Cana Beach Wellness Inclusive - Adults only?

Melia Punta Cana Beach Wellness Inclusive - Adults only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Melia Punta Cana Beach Wellness Inclusive - Adults only?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Melia Punta Cana Beach Wellness Inclusive - Adults only on 27 May 2026 start from AU$431, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Melia Punta Cana Beach Wellness Inclusive - Adults only?

Yep, Melia Punta Cana Beach Wellness Inclusive - Adults only has a free self car park.

Are there any beaches close to Melia Punta Cana Beach Wellness Inclusive - Adults only?

The closest beach to Melia Punta Cana Beach Wellness Inclusive - Adults only is Bavaro Beach (2.9 km).

Is there a spa on site at Melia Punta Cana Beach Wellness Inclusive - Adults only?

Yep, Yhi is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Melia Punta Cana Beach Wellness Inclusive - Adults only have a pool?

Yep, and guests recommend it! Melia Punta Cana Beach Wellness Inclusive - Adults only has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Melia Punta Cana Beach Wellness Inclusive - Adults only?

Melia Punta Cana Beach Wellness Inclusive - Adults only features a private beach, 4 outdoor pools and a full-service spa. All guestrooms come with premium bedding and free minibar items.

What makes Melia Punta Cana Beach Wellness Inclusive - Adults only a romantic place to stay?

Couples spa treatments and beachfront dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Melia Punta Cana Beach Wellness Inclusive - Adults only.

Is Melia Punta Cana Beach Wellness Inclusive - Adults only family-friendly?

No, Melia Punta Cana Beach Wellness Inclusive - Adults only is an adults-only property.

Is there a free airport shuttle available at Melia Punta Cana Beach Wellness Inclusive - Adults only?

No, Melia Punta Cana Beach Wellness Inclusive - Adults only does not offer an airport shuttle service.

Is there a bar or restaurant at Melia Punta Cana Beach Wellness Inclusive - Adults only?

Yep, they've got a beach bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Melia Punta Cana Beach Wellness Inclusive - Adults only?

Check-in begins at 3 PM. Check-out time is noon.

Is there a golf course on site at Melia Punta Cana Beach Wellness Inclusive - Adults only?

There is a golf course next to Melia Punta Cana Beach Wellness Inclusive - Adults only.

Melia Punta Cana Beach Wellness Inclusive - Adults only Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1354 out of 2083 reviews
Rating 8 - Good. 338 out of 2083 reviews
Rating 6 - Okay. 206 out of 2083 reviews
Rating 4 - Poor. 73 out of 2083 reviews
Rating 2 - Terrible. 112 out of 2083 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

4/10 Poor

Edward, Meaford

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
NOTE: CONDENSED VERSION OF THE SITUATION. Lack of communication with maintenance. No hot water and AC not working properly for 3 days. Not informed when they would arrive or status of repair afterwards. A security breach occurred on Feb 8th, our fourth night. Strangers entered our suite at 11:30 p.m. while asleep. Fortunately no altercation. Very traumatizing for 2 seniors aged 78 & 79 and one with a heart condition. Night disrupted. Had to attend office 12:30 a.m. (Feb 9th) to reprogram digital room key. No sleep that night. Very dangerous situation over the resort’s negligence. Room door has an electronic dead bolt system allowing entry with key. No separate interior security door lock. Retuned to office 7:30 a.m. (Feb 9th) to file an incident report. Guest services manager will be contacting us on arrival at 9 a.m. No contact. Returned next morning to office for more information. Meeting arranged the next day! NOTE: A few days later we discovered that registration assigned guests to our room in error. Inconvenient meetings with the manager over the next 3 days disrupting our vacation. A courtesy gesture was offered under a release signature by email at 6:56 p.m., 11 February. Check out was in the morning on 12Feb. Two offers were redundant. The other one was a “last minute” added offer for a refund for 2 nights. Responded to email on the 17th. No reply received as at the 20th. Matter is still not reconciled. Note: Food and room service staff was excellent.
Stayed 7 nights in Feb 2026

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 5 nights in Feb 2026

10/10 Excellent

etan

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 3 nights in Feb 2026

8/10 Good

lynn Marie, London

Stayed 10 nights in Feb 2026

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort with a clean, calming atmosphere and no bug issues. Rooms were spacious but had very basic (non-smart) TVs. Golf cart drivers were excellent and very helpful. Check-in was inefficient — despite completing online check-in, we waited over 30 minutes and experienced a language barrier. The resort has different “levels” that were never explained, and we were asked to move from the pool area with no signage indicating restrictions, which felt unprofessional and embarrassing. Good variety of restaurants and activities, but reservations were very difficult to secure. Drinks were typical low-quality all-inclusive options, and the main lobby bar was severely understaffed with long waits. The pool was dirty and chairs were impossible to get due to early towel “reservations.” The beach was nice, and the hammocks were great. Service overall was extremely disappointing for a 5-star resort — most staff seemed bothered by requests. The only consistently pleasant staff were the cart drivers.
Stayed 6 nights in Feb 2026

10/10 Excellent

melissa

M
Stayed 1 night in Feb 2026

10/10 Excellent

Olajuwon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great from start to finish the place was beautiful the beach was amazing definitely had a great time
Stayed 5 nights in Feb 2026

6/10 Okay

Sophie

Stayed 7 nights in Feb 2026

10/10 Excellent

Raheem

Liked: Cleanliness, staff & service, amenities
Very good
Stayed 3 nights in Feb 2026

10/10 Excellent

Bryan, Beverly

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and Alexander was of great help and responsive.
Stayed 2 nights in Feb 2026

10/10 Excellent

Ruya

Liked: Cleanliness, amenities, property conditions & facilities
I had a wonderful time during my stay. Welcoming and warm staff, thoughtful services, convenient arrangement. I would consider coming back again!
Stayed 4 nights in Feb 2026

6/10 Okay

Euris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Although it wasn’t so great at the beginning of my trip and i was aiming to give a 1 star but One of the staff supervisor LUZ MATEO was able to change my mind. Upon my arrival to the hotel i was taken to the level lobby where the staff there was a bit disorganized and had to wait 30 minutes before anyone there knew i was waiting to check in. Next day when going to the general buffet for breakfast i arrived almost at closing time but was able to grab my breakfast and sat down, Only thing i needed was a spoon and a glass of water and after seeing that no one was coming there assist me i approached this lady named ALEJANDRA GIL who said to me (its already closing time and your not even supposed to be sitting here) LIKE WHERE IS YOUR HOSPITALITY THATS NO WAY TO TREAT A GUESS. I had to grab my spoon from an other table and later someone that heard all the commotion brought me the cup of water. LUCKILY later that day i met LUZ MATEO who took the time to hear all of my complaints and made me go from this supposed 5 star hotel a 1 to a 4. Luz mateo went above and beyond to change my starting perspective of this place, she started by helping me with all my bookings to the restaurants and spa to then helping me with my anniversary celebration FREE of cost and even the next day helping me with a late checkout. IN CONCLUSION if it wasn’t for this wonderful employee of theirs LUZ MATEO i would of rated this place a 1 star. PLEASE start hiring people like her who care about the guess.
Stayed 2 nights in Feb 2026

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort itself was pure magic. As a wellness, every corner of Meliá radiated peace .It was the kind of place where you could truly exhale and forget about the stress of everyday life. The food? Absolutely delicious we were stuffed and happy after every meal. And the drinks kept flowing, adding to the laid-back, joyful vibe. The entire staff was warm and welcoming, specially Mr. Juan Santos, always driving around in his scooter. Thanks for all your support. Me and my wife are already planning our next visit and crossing our fingers that we’ll get to see you again. If you’re thinking about booking don’t hesitate. Meliá is everything you’re looking for and more.
Stayed 5 nights in Jan 2026

10/10 Excellent

braulio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a beautiful room
Stayed 1 night in Feb 2026

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The facilities were clean, service was amazing and everyone was very polite and friendly.
Stayed 5 nights in Jan 2026

10/10 Excellent

Carlos Santiago

Stayed 1 night in Feb 2026

10/10 Excellent

Brianna Marie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had the most incredible stay at Melia hotel the hospitality and the most warm welcome from every single member of staff My experience at Melia hotel was 10/10 and I cannot wait to go back
Stayed 7 nights in Jan 2026

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Meliá punta cana beach en la sección de the level wellness es una experiencia que repetiría sin lugar a dudas. Las personas que nos asistieron durante la estadía fueron muy amables. El upgrade a the level que tiene masajes incluidos todos los días vale la pena. El spa es un espectáculo y todas las masajistas son excelentes. Lo que hace más especial toda la estadía es la comida del restaurante Quimera.Un hotel con jardines bellos bien cuidados y hermosos lugares para tomar fotos espectaculares.
Stayed 2 nights in Jan 2026

6/10 Okay

Shaina

Travelled with partner
Disliked: Amenities
Our stay here was average. If you go, pay extra for the Level. Those guests seemed happier. Expedia perks don’t get you much. Starting with the pros: the beach front area is beautiful with white sand and turquoise water. The spa was very nice with courteous staff and we got a good massage. When we asked to change rooms because the first was musty, they did help us find a room we liked. Now the cons by area. Room: basic like a Holiday Inn, mattress was sloped in the middle and uncomfortable. I woke up in pain each morning. The first room smelled so musty like I was in an old basement. Shower amenities were watered down so plan to bring your own. The tv didn’t work and was never fixed though we asked twice. I asked for extra pillows to try and counter the mattress and only received two extra. After hours of waiting and messaging the staff. And we were supposed to have our own concierge and still had little luck. Grounds: the pool was very cold and dirty. There isn’t a hot tub outside if the spa which you have to be getting a service to use. There is a long path from the lobby to beach/pool area and it smelled like sewage for about 5 min of the 15 minute walk. Food: mediocre buffet. Had to wait awhile to get water and coffee. Reservation restaurants were good but not great. Top shelf liquor is not included. Much of the “hot” food was cold. Staff: most do not speak more than a little English. Many are not friendly and act as if it’s an inconvenience to help you.
Stayed 6 nights in Feb 2026

10/10 Excellent

Trevor, Columbia

Liked: Cleanliness, amenities, property conditions & facilities
Zully Guerrero and Israel Andujar were amazing! Very helpful and courteous! Also, Jenika Honore was also amazing! Amazing stay!
Stayed 4 nights in Feb 2026

4/10 Poor

Cathy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff was very nice, resort was very nice. Buffet was great but restaurant food was not good. Our room would leak smelly air that we tried to get fixed but they did nothing about it. There is no store to but things like toothpaste on the resort, but I was told it was offsite and I could be brought there. I had to walk back from said store and the bellboy who brought me there made me feel unsafe (flirting, asking if he could stay with me, etc). The excursions booked through Otium, which were recommended by the resort (they had a hut promoting excurisons on the resort) were horrible. It was fake advertising and ended up in buses for most of the day for which we paid hundred for. All in all, it was nice weather and nice to get away but I would never come back here again. I have tried reaching out via email with these concerns but I have heard nothing.
Stayed 4 nights in Feb 2026

10/10 Excellent

Agostino

Liked: Cleanliness, amenities, property conditions & facilities
Great all the way
Stayed 7 nights in Feb 2026

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, upgraded to be closer to the beach and morning activities. Friendly staff.
Stayed 6 nights in Feb 2026

2/10 Terrible

Ashanti

Travelled with family
Liked: Cleanliness, amenities
During my stay, the in-room safe displayed an error and required assistance from staff to open. While the matter was reported and reviewed, the situation resolved. Future guests may want to take extra precautions when securing valuables.
Stayed 4 nights in Jan 2026

10/10 Excellent

ALEJANDRO

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everything was PERFECT. The food, facilities. Great environment which made us forget about the bad weather we had. Super relaxing. Specially how great was Rebeca Sanchez our guest helper who was on top of all. Recommend this, went with wife, son and nephew of 18 and 20 years old.
Stayed 1 night in Feb 2026