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Majestic Mirage Punta Cana, All Suite Resort - All Inclusive

5.0 star property
Luxury property on the beach, with 12 outdoor pools

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Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Parking included

Explore the area

View map
Bavaro, Playa Arena Gorda, Punta Cana, La Altagracia, 23000
  • Place, Arena Gorda Beach
    ‪7 min walk‬
  • Place, Cana Bay Golf Club
    ‪4 min drive‬
  • Place, Punta Blanca Golf Course
    ‪4 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪46 min drive‬

Room options

Sky View Suite Roof Top with Outdoor Jacuzzi

8.2 out of 10
Very good
(31 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Mirage Club One Bedroom Suite With Jacuzzi - Adults Only

9.0 out of 10
Wonderful
(320 reviews)
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

One Bedroom Suite With Jacuzzi

8.6 out of 10
Excellent
(166 reviews)
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Swim Up Suite Outdoor Jacuzzi

7.8 out of 10
Good
(33 reviews)
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Mirage Club Sky View Suite Roof Top with Outdoor Jacuzzi

8.6 out of 10
Excellent
(120 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Mirage Club Swim Up Suite Outdoor Jacuzzi

9.0 out of 10
Wonderful
(110 reviews)
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Mirage Club Ocean View Suite with Outdoor Jacuzzi

8.4 out of 10
Very good
(34 reviews)
  • Ocean view
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Family Suite (Outdoor Jacuzzi)

8.0 out of 10
Very good
(18 reviews)
  • 100 sq m
  • Sleeps 6
  • 1 King Bed and 3 Single Beds

Suite Junior with Panoramic View

  • 92 sq m
  • Sleeps 2

Suite Executive with Garden View

  • 93 sq m
  • Sleeps 4

Suite Executive with Panoramic View

  • 92 sq m
  • Sleeps 2

Quadruple Suite Executive with Pool View

  • 92 sq m
  • Sleeps 4

Suite Superior with Pool View

  • 92 sq m
  • Sleeps 4

Quadruple Suite Executive with Sea View

  • 93 sq m
  • Sleeps 4

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Majestic Mirage Punta Cana, All Suite Resort - All Inclusive. Within a 20-minute stroll, you'll find popular places like Arena Gorda Beach and Cana Bay Golf Club. Highlights at this all-inclusive property include 7 restaurants, 12 outdoor swimming pools and a full-service spa. .A relaxing visit to Blosson Spa can include deep-tissue massages, hot stone massages and detox wraps along with access to the hot springs/mineral springs and sauna. Draft Sports Bar serves American cuisine. With 4 poolside bars and 14 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the 3 outdoor tennis courts and nightclub. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Plus you'll find a casino, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7:00 AM and noon. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 5-property class Bávaro property include Iberostar Golf Course and Cocotal Golf and Country Club.

What's nearby

  • Arena Gorda Beach - 7 min walk - 0.6 km
  • Cana Bay Golf Club - 4 min drive - 1.5 km
  • Punta Blanca Golf Course - 4 min drive - 1.8 km
  • Splash Water Park - 6 min drive - 2.5 km
  • Bavaro Beach - 28 min drive - 13.8 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 24 min drive

Restaurants

  • ‪Trattoria Grazie - ‬18 min walk
  • ‪Selections Buffet - ‬18 min walk
  • ‪Majestic Beach - ‬10 min walk
  • ‪SOOOCIAL - ‬16 min walk
  • ‪Hunter Steakhouse - ‬5 min drive

About this property

Majestic Mirage Punta Cana, All Suite Resort - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Majestic Mirage Punta Cana, All Suite Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Majestic Mirage Punta Cana, All Suite Resort - All Inclusive, you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 4 swim-up bars and 14 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 510 guestrooms or units
  • 4 levels
  • 7 dining venues
  • 4 bars by the pool
  • 4 swim-up bars
  • 14 bars or lounges
  • Conference rooms
  • Built in 2016
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
Majestic Mirage Punta Cana, All Suite Resort - All Inclusive offers 510 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and espresso makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Blosson Spa has 17 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 14 bars/lounges
  • 4 poolside bars
  • 4 swim-up bars
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Draft Sports Bar

Things to do

  • 12 outdoor pools
  • 18-hole adjacent golf course
  • 3 outdoor tennis courts
  • 58 slot machines
  • 9 gaming tables
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (4,306 square foot of space)
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2016
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Majestic Mirage Punta Cana Hotel
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Frequently asked questions

What is the cancellation policy at Majestic Mirage Punta Cana, All Suite Resort - All Inclusive?

Majestic Mirage Punta Cana, All Suite Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Majestic Mirage Punta Cana, All Suite Resort - All Inclusive?

Yep, Majestic Mirage Punta Cana, All Suite Resort - All Inclusive has a free self car park.

Are there any beaches close to Majestic Mirage Punta Cana, All Suite Resort - All Inclusive?

Yep, Majestic Mirage Punta Cana, All Suite Resort - All Inclusive is a short 9-minute walk from Arena Gorda Beach. Fun beach activities include volleyball, snorkelling and windsurfing.

Is there a spa on site at Majestic Mirage Punta Cana, All Suite Resort - All Inclusive?

Yep, Blosson Spa is available for guests. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Majestic Mirage Punta Cana, All Suite Resort - All Inclusive have a pool?

Yep, and guests love it! Majestic Mirage Punta Cana, All Suite Resort - All Inclusive has 12 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 8:00 AM to 6:00 PM.

Does Majestic Mirage Punta Cana, All Suite Resort - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Majestic Mirage Punta Cana, All Suite Resort - All Inclusive?

Majestic Mirage Punta Cana, All Suite Resort - All Inclusive features 4 poolside bars, 12 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Majestic Mirage Punta Cana, All Suite Resort - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Majestic Mirage Punta Cana, All Suite Resort - All Inclusive.

Is Majestic Mirage Punta Cana, All Suite Resort - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Majestic Mirage Punta Cana, All Suite Resort - All Inclusive is a hit with families.

Does Majestic Mirage Punta Cana, All Suite Resort - All Inclusive serve breakfast?

You bet, guests give high marks to the free buffet brekkie here! Offered daily from 7:00 AM to noon, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Majestic Mirage Punta Cana, All Suite Resort - All Inclusive?

No, Majestic Mirage Punta Cana, All Suite Resort - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Majestic Mirage Punta Cana, All Suite Resort - All Inclusive?

Relax with a coldie at the 4 poolside bars or 14 lounge bars, and grab a meal at the onsite restaurant that serves American cuisine.

What time are check-in & check-out at Majestic Mirage Punta Cana, All Suite Resort - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Majestic Mirage Punta Cana, All Suite Resort - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Majestic Mirage Punta Cana, All Suite Resort - All Inclusive?

There is a golf course next to Majestic Mirage Punta Cana, All Suite Resort - All Inclusive.

Majestic Mirage Punta Cana, All Suite Resort - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 4509 out of 6115 reviews
Rating 8 - Good. 975 out of 6115 reviews
Rating 6 - Okay. 326 out of 6115 reviews
Rating 4 - Poor. 138 out of 6115 reviews
Rating 2 - Terrible. 167 out of 6115 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Joe J

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We STAY IN THE ADULTS ONLY MIRAGE CLUB!!!! Lets start with that!!! AWESOME!! Wouldnt want it any other way! The Majestic Mirage was awesome, always a great time when traveling to Punta Cana I wouldnt want to stay anywhere else here in the D.R. Roberto and his friends were great and very welcoming! They brought plenty of excitement everyday! They were full energy!! Everyone here treats you like family. For all inclusive hotel this is the place. Our Butler Arturo was phenomenal took care of every one of our needs was very attentive was constantly asking if we needed anything. Came looking for us when he didnt hear from us. He was there for every moment. Our bartender JUAN, which is in the adult only side was awesome. Talk about a guy that can work under pressure and get to everyone when serving drinks he is the true definition of hard worker very respected among everyone that he encounter. We are leaving and have already talked about coming back!!!!
Stayed 5 nights in Nov 2025

6/10 Okay

Taras

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff should have designated tables at buffets. There are so many checking in on one table and ignoring others. Took us 10-15 minutes to get a drink at sea side. Rooms are clean and well kept. Staff overall is friendly.
Stayed 5 nights in Nov 2025

10/10 Excellent

Jake

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amenities, cleanliness and staff was exceptional
Stayed 6 nights in Nov 2025

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness
Swim up bar Great pools Fun pool activities Restaurant right on the beach
Stayed 6 nights in Oct 2025

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff all went above and beyond to make our trip magical!
Stayed 4 nights in Nov 2025

10/10 Excellent

Tameka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and clean and the staff was wonderful and attentive. All of the food was delicious and there was so much variety. I enjoyed the shows and drinks and the restaurants were open early and late enough. 5 days was not enough time to enjoy all that the property has to offer and I wasn’t ready to leave. The shops had nice souvenirs that were reasonably priced and Arturo, our concierge with the Mirage club, helped to make my birthday vacation top tier. I liked being so close to the beach with so many options to lounge. The vendors on the beach were not overwhelming either. This will be a regular vacation spot for me.
Close to mirage club and beach.
Surprise birthday decorations.
Stayed 4 nights in Nov 2025

10/10 Excellent

Adaly

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Resort was beautiful and clean. Staff was very friendly.
Stayed 7 nights in Nov 2025

10/10 Excellent

Robin, Sag Harbor

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We love how close it is to airport. Love the staff (Leonel, Noeami, Ana Marie & Elena the manager). Facilities are looking a little rundown and needs a refresher.
Stayed 7 nights in Oct 2025

10/10 Excellent

Yahaira

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone I meet was extremely nice and helpful,, is 5 start resort. I love the people that works on the restaurants the food was amazing, the boys from the 24hrs bar, the people to entretenimiento.. the mayordomo francisco, everyone there was just so nice..I definitely recommend and I will come back!!
Stayed 4 nights in Nov 2025

8/10 Good

Stephen Joseph

Stayed 6 nights in Nov 2025

10/10 Excellent

Ernest

Stayed 4 nights in Nov 2025

10/10 Excellent

Erica Sue

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, amazing staff!! Butler Alverdo was amazing, Pool guy Jonathan was GREAT!!
Stayed 7 nights in Nov 2025

10/10 Excellent

Christopher

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful resort
Stayed 4 nights in Nov 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes the breakfast was fresh and great! The swimup bar was fun to meet people!
Stayed 6 nights in Nov 2025

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything in this resort was amazing! The staff are so nice and attentive! Our butler Ed was the absolute best, always informing us of what activities they had each day, making sure we had everything we needed. I absolutely recommend!!!
sunset and pool view!
swim up pool from room!
Stayed 6 nights in Oct 2025

10/10 Excellent

Peter Wainwright

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very attentive and courteous. Food and drinks were fantastic all week long.
Stayed 7 nights in Oct 2025

10/10 Excellent

scott

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
David was Awsome!!
Stayed 8 nights in Oct 2025

10/10 Excellent

Yoanis Gato

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
"I recently spent 7 incredible nights at the Majestic Mirage, and I'm still pinching myself! The room was cozy and comfortable, perfect for my husband and me. But the real highlights were the pool, the food, and the staff! The buffet restaurant was amazing, with a wide variety of delicious dishes to try. The weather was perfect, and the pool was my happy place. But what really made my stay special was the lovely people working at the hotel - they were friendly, attentive, and made sure I felt at home ( I would like to mention Álvaro, the butler who attended to my family and me, and Manuel and Johnny, who are part of the pool service; they were wonderful). The cleanliness and beauty of the hotel were also impressive. If you're looking for a relaxing getaway, I highly recommend the Majestic Mirage. Can't wait to come back
Stayed 7 nights in Nov 2025

10/10 Excellent

Justen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean room, swim up bars are great! Butler service is amazing! Food is so so. Italian and Hibachi are by far the best food at the resort. Room service is excellent!
Stayed 6 nights in Nov 2025

10/10 Excellent

Holly

Liked: Cleanliness, property conditions & facilities
Amazing customer service! This place was nothing but wonderful!! Our room was perfect and our butler (Elvis) took great care of us every single day!
Stayed 4 nights in Nov 2025

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff, restaurant variety, multiple pools, swim up bars, beach, large rooms, amenities.
Stayed 5 nights in Nov 2025

10/10 Excellent

JAMIE Lynn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Resort had beautiful two-room Suites very large very clean with butlers. Mini buffets and restaurant food choices. Excellent resort
Stayed 6 nights in Nov 2025

2/10 Terrible

Bailey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I’m not one to leave reviews, but this resort deserves one. Visually this place is nice, but when you fill it up with people that obviously hate their jobs it leads to a poor experience for the customer. Just going to rattle off some things that we had trouble with: Customer service was horrible, nobody wanted to be there and I felt like a burden every time we asked for something. It would take 15-20 mins every time I would ask for a diet soda and always delivered to the table without a smile. I am 4 years sober and so I asked for all alcohol to be removed from our room on the first night and the “butler” never came and picked it up. The food here is abysmal. Everything is obviously frozen before preparation or is 1-3 days old. For a 5 star resort we were not expecting essentially shi**y bar food. This was honestly the worst of the issues I think, if we had full belly’s throughout the trip maybe it would have been bearable. I actually lost weight on the trip due to lack of not finishing my plate, which is not like me I assure you. There is nothing to do on this resort other than go to the beach. They put on a show every night in the beautiful outdoor theater and it is the most low budget performance I have seen. This resort seems like a huge cash grab to me. There are no local shops to buy at. We asked to be taken to the shops and we were taken to essentially a gas station full of commercialized souvenirs. Nothing is authentic. Not clean, worst money I’ve spent. EVER
Stayed 6 nights in Nov 2025

10/10 Excellent

Thomas

Stayed 6 nights in Oct 2025

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. Food, clean room, customer service, shows, everything was clean.
Stayed 4 nights in Oct 2025