See all properties
Save

Lopesan Caoba Lagoon Resort, Spa & Casino

Property class: 5 and above

Photo gallery for Lopesan Caoba Lagoon Resort, Spa & Casino

A resort pool area with clear water, lounge chairs, umbrellas, and a modern building in the background.
A lobby with artificial trees, a central spiral sculpture, and modern seating.
A spacious indoor area with a modern design, featuring a long corridor with seating and potted plants.
A modern hotel room with two beds, a balcony with a view of greenery, and a wooden accent wall.
A courtyard with a building featuring a bell tower, surrounded by lush greenery and stone pathways.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$753
includes taxes & fees
7 Oct - 8 Oct

Explore the area

View map
Av. Barcelo, Playa Bávaro, Punta Cana, La Altagracia, 23000
  • Place, Cocotal Golf and Country Club
    ‪11 min walk‬
  • Place, Fun Republic
    ‪16 min walk‬
  • Place, Barceló Bávaro Convention Center
    ‪8 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬

Room options

View all photos for RESORT JUNIOR SUITE TROPICAL VIEW - KING

A hotel room with a large flat-screen TV, a desk with a coffee maker, a comfortable chair, a bed with pillows, and a large window with curtains.

RESORT JUNIOR SUITE TROPICAL VIEW - KING

9.6 out of 10
Exceptional
(17 reviews)
  • Garden view
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for RESORT JUNIOR SUITE WATERPARK VIEW - KING

A modern hotel room with a bed, bedside lamps, a desk, a chair, and a television.

RESORT JUNIOR SUITE WATERPARK VIEW - KING

  • Park view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for RESORT JUNIOR SUITE SWIM UP - KING

A modern hotel room with a bed, bedside lamps, a desk, a chair, and a television.

RESORT JUNIOR SUITE SWIM UP - KING

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for RESORT JUNIOR SUITE TROPICAL VIEW - QUEEN

A hotel room with a bed, a desk with a television, a chair, and a window with curtains.

RESORT JUNIOR SUITE TROPICAL VIEW - QUEEN

8.0 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for RESORT JUNIOR SUITE WATERPARK VIEW - QUEEN

A hotel room with two beds, a desk, a television, and a minibar.

RESORT JUNIOR SUITE WATERPARK VIEW - QUEEN

7.0 out of 10
Good
(2 reviews)
  • Park view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for RESORT JUNIOR SUITE SWIM UP - QUEEN

A hotel room with two beds, a desk, a television, and a minibar.

RESORT JUNIOR SUITE SWIM UP - QUEEN

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

You may also like

Ad
A coastal resort with a beach, palm trees, and a pier.

Dreams La Romana Resort & Spa - All Inclusive

San Rafael del Yuma
  • Pool
  • All-inclusive
  • Spa
  • Kids’ pool
9.0 out of 10, Wonderful, 1,001 reviews
The price is AU$632
includes taxes & fees
12 Oct - 13 Oct
Dreams La Romana Resort & Spa - All Inclusive

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive. You'll be 3.3 km (2.1 mi) from Bavaro Beach and 4.6 km (2.9 mi) from Downtown Punta Cana. .A relaxing day at OM Spa can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. Spend the day at the beach where you'll find sunloungers, and enjoy the 5 outdoor swimming pools and free water park. Plus you'll find a casino, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 6:30 AM and 10:30 AM. There's also the convenience of free self parking.
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Cocotal Golf and Country Club - 11 min walk - 0.9 km
  • Fun Republic - 16 min walk - 1.4 km
  • Rafa Nadal Tennis Center Punta Cana - 7 min drive - 1.6 km
  • Barceló Bávaro Convention Center - 8 min drive - 2.4 km
  • Bavaro Beach - 12 min drive - 3.9 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 26 min drive

Restaurants

  • ‪Lobby Bar - ‬16 min walk
  • ‪Jellyfish Beach Restaurant - ‬9 min walk
  • ‪Beach Restaurant Bar - ‬5 min drive
  • ‪Steak & Lobster - ‬15 min walk
  • ‪The Valley American Restaurant - ‬6 min drive

About this property

Lopesan Caoba Lagoon Resort, Spa & Casino

Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers. At Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 10 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 8 bars/lounges and a beach bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

This 5-star Punta Cana property is smoke free.

  • 552 guestrooms or units
  • 10 dining venues
  • 8 bars or lounges
  • Conference rooms
  • Buffet breakfast (free)
  • Casino
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive offers 552 air-conditioned accommodations with a safe and a hairdryer. Rooms open to furnished balconies. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include telephones along with free international calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

OM Spa has 31 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Similar properties

A beach with thatched umbrellas, sun loungers, and palm trees under a clear sky.
Paradisus Grand Cana - All Suites - All Inclusive
Bávaro
  • Pool
  • Spa
  • All-inclusive available
  • Pet-friendly
4.3 out of 5, Excellent, 1,592 reviews
The price is AU$580
includes taxes & fees
9 Oct - 10 Oct
Paradisus Grand Cana - All Suites - All Inclusive

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number Si

Frequently asked questions

Is parking available at Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive?

Yep, Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive has a free self car park.

How much does it cost to stay at Lopesan Caoba Lagoon Resort, Spa & Casino?

As of 6 Oct 2026, prices found for a 1-night stay for 2 adults at Lopesan Caoba Lagoon Resort, Spa & Casino on 7 Oct 2026 start from AU$753, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive?

The closest beach to Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive is Bavaro Beach (2.9 km).

Is there a spa on site at Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive?

Yep, OM Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive have a pool?

Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive?

Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive features 5 outdoor pools, a full-service spa and 10 restaurants.

What makes Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive a romantic place to stay?

Couples spa treatments and wine-tasting room, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive.

Is Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as children's books and art supplies in the guestrooms, it's no surprise that Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive is a hit with families.

Does Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive serve breakfast?

You bet, free buffet breakfast is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive?

No, Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive?

Yep, they've got a beach bar and 10 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive?

There isn't one on site, but Cocotal Golf and Country Club is a short 7-minute walk away.

Lopesan Caoba Lagoon Resort Spa & Casino - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 271 out of 409 reviews
Rating 8 - Good. 63 out of 409 reviews
Rating 6 - Okay. 29 out of 409 reviews
Rating 4 - Poor. 22 out of 409 reviews
Rating 2 - Terrible. 24 out of 409 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, Good food, The beautiful pools and the cenote.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing, beautiful and the staff is awesome. Love the pool area , and the water park. Definitely will come back .
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at every restaurant was top tier. The pools had excellent temperature
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property with a unique concept. The attention to detail is stunning. It is full of peace, fun, delicious food, and beautiful restaurants. We enjoyed the experience 100%!
Stayed 6 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools are more on the warmer side unless it’s the cenotes so on a very hot day it’s not refreshing but I’m definitely not complaining. The water park is very good wave pool as well. There was no beach only on the costa bavaro side which I think it could be cleaned more. I went a few years ago and the beach is definitely not as nice as it use to be. Overall great hotel would definitely come back!!!!!
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never got to stay in the resort so I don't know what it's like,it's not even available yet . They will move you to a different resort if you book this one . I just got back and was moved to lopesan bavaro .
Stayed 6 nights in Jun 2026
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very very very very disappointed
Stayed 7 nights in Jun 2026
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful resort with gorgeous pools and well-kept grounds. We really enjoyed the Peruvian and Mexican restaurants, as well as YOLO and the ice cream parlor. Unfortunately, the experience was affected by ongoing construction. We were woken up early every morning by construction noise, and even late at night we could hear loud rumbling and furniture being moved. Restaurant reservations were difficult to get, and for lunch the buffet was the only option. The biggest disappointment was the food. Breakfast had very limited options, most of it was cold, and even the mofongo was cold and watery. The drinks tasted watered down, and the Italian buffet was by far the worst. Yudid Ramos and Adilenny at reception were very helpful and provided great service.
Stayed 7 nights in Jun 2026
Verified review

2/10 Terrible

Disliked: Staff & service
I wouldn't be able to give much information about the resort as they changed my reservation to another location without notifying me. I was made aware of the change until I was already at the resort. No one could tell me why and they kept pointing fingers at each other. I will NEVER reserve for any Lopesan amenity ever again.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo excelente, el hotel todo impresionante y nuevo. El servicio del personal de primera, siempre con una sonrisa y amabilidad al 200%. Tengo que recalcar las atenciones de la mesera Jasmine Patrice en el restaurante Buffet. Empleados así hacen que la experiencia sea mas placentera y hacen resaltar el nombre del hotel. Además de los empleados de bar del Lobbie, exelentes. Gracias Jazmín por tus excelentes atenciones y cariño. Lo único que podría decir que debe mejorar es el proceso de tomar las órdenes en el Rest. El Yolo y entregar los mismos a los clientes. Muy desorganizados. Además, deberían hacer un caminito provisional hacia el área de la playa desde el Caoba, en lo que se termina la construcción, ya que el camino es muy largo por el hotel Costa Babaro.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuvimos una excelente experiencia mi familia y yo.
Stayed 7 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
La propiedad es Genial ,, el personal amable ,, pero siento que falta entrenamiento y en el momento para resolver situaciones el protocolo es enorme y muy irresponsable,, me entregaron una habitación que desde la entrega informamos que la puerta principal no cerraba y no tomaron acción,,, al día siguiente en la mañana volví a informar,, me dijeron que ya estaba echo el reporte yyy que debía esperar en la Habitación,, después de hablar otra vez porque había espera más de medio Día ,, llegaron 2 personas a las 5 de la tarde a arreglar la puerta,, algo que les tomó alrededor de 1 hora .
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel aún le falta de construcción pero tiene excelente potencial 💫
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy bello y lujoso. El senote es un espectáculo y mejor piscina que he estado. La comida nada buena. Las bebidas son simples. El closet de mi habitación se desarmó el primer día y nunca la arreglaron , cosa muy negativa para ser un hotel recién abierto . No hay acceso a la playa. No pudimos entrar a la piscina de olas porque lo tenían cerrado para unas fotos , o sea un jueves hacer eso? . No me parece adecuado. Los dominicanos súper buena gente y mi mejor opinión para ellos . Aún así lo recomiendo es un bello hotel
Stayed 3 nights in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reservaron el Hotel sin estar terminado y nada funcionaba correctamente
Stayed 5 nights in Jun 2026
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is a brand-new hotel so still few amenities are not working properly, the app was not working at all during my stay (a whole week) the restaurant reservation system was awful even been done in the services desk, food was acceptable (espresso coffee poor quality, not an extensive fresh fruits selection, no natural orange juice available, they have a restaurant called Brassa Nova with an absurd policy not to allow persons under 18 years old nevertheless in the same restaurant that supposed to be top of the line the allow people with extremely poor dress code meaning wearing short and swing suite in the upper part ( Ridiculous) management was not helpful at all. I won't recommend this hotel this supposed to be a much better experience for this type of facility
Stayed 7 nights in Jun 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
6.5 /10
Stayed 4 nights in Jun 2026
Verified review

2/10 Terrible

Disliked: Staff & service
Booked this hotel back in Feburary for our trip in June, once we arrived at the Lagoon was pushed off to Bavaro without an apology and was not even given the courtsey to be able to step out of the taxi. Paid for this hotel for nine days and was forced to stay at Bavaro because this one was still under construction
Stayed 8 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Separé para el Caoba y no había abierto, nos acomodaron en el Lopesan y tuvimos que exigir nos dieran upgrade, al decir que separamos nuestra estadía a través de Expedia entonces accedieron y nos dieron el acceso Luxury. Las facilidades y amenidades son buenas pero tienes que estar preparado para caminar mucho porque la distancia entre un lugar y otro es mucha y no tienen servicio de transporte dentro del hotel. La comida muy buena.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
El hotel no está en funcionamiento totalmente, durante la estadía se fue la luz en varias ocasiones y el agua se fue una vez en la noche. Las habitaciones aunque son nuevas, amplias y modernas olían mucho a humedad. En cuanto al servicio de los empleados eso en un 100/10. Las comidas en todos los restaurantes riquísima y la bebida de calidad. Tiene muchas piscinas, parque de agua y el cenote es una belleza. Las animaciones en la piscina y los eventos en el teatro fueron muy buenos. Volvería definitivamente
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean ropf
Stayed 7 nights in Jun 2026
Verified review

2/10 Terrible

Disliked: Staff & service, amenities
Pague por Caoba Lagoon y no fui notificado que a la fecha de la estancia no estaba aún listo. Me enviaron al Lopesan Costa Bávaro y pésima la atención y actitud del gerente. Fui en una ocasión anterior y esta vez quise volver al Caoba Lagoon pero no vuelvo al hotel mas
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Staff & service
Me gusta mucho el toque campestre que tiene toda la localidad, las habitaciones necesitan una limpieza profunda, al igual que si hay una emergencia de avituallamiento y se hace la solicitud deben estar disponibles para ayudarnos, yo tuve la necesidad y me dijeron que me iban a mandar la solicitud y nunca llegó, tuve que dormir en el sofá, el aire acondicionado no funcionaba bien, los restaurantes decían que no era necesario reservar y cuando llegabas aún con niños entonces te decían que era por reservas .Si trabajan en esto pienso que sería muy buena opción para años futuros.
Stayed 4 nights in Jun 2026
Verified review

4/10 Poor

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Lamentablemente, mi experiencia en Lopesan Caoba Lagoon fue muy decepcionante. Desde la llegada hubo problemas con la asignación de la habitación, lo que resultó en una larga espera y una mala primera impresión. Además, el hotel claramente no está completamente terminado. Varias áreas e instalaciones que uno esperaría encontrar en funcionamiento aún no están listas, incluyendo parte del buffet, el parque acuático y otros servicios básicos. Tampoco cuenta con acceso a la playa debidamente habilitado. La habitación tenía problemas con el aire acondicionado, que no enfriaba adecuadamente, y durante la estancia experimentamos inconvenientes con la electricidad. El servicio en los restaurantes fue bastante lento y en varias ocasiones el personal no parecía conocer bien los menús. Aunque la comida es buena y las piscinas son muy bonitas, esos aspectos positivos no compensan la cantidad de inconvenientes encontrados. Da la impresión de que el hotel abrió sus puertas antes de estar realmente preparado para recibir huéspedes. Considero que los clientes deberían ser informados con mayor transparencia sobre el estado actual de las instalaciones antes de reservar. Por el momento, no recomendaría este hotel hasta que finalicen las obras pendientes y mejoren significativamente la operación y el servicio.
Stayed 5 nights in Jun 2026
Verified review

2/10 Terrible

Reservé y pagué específicamente por una estadía en Lopesan Caoba Lagoon, pero al llegar nos informaron que el hotel aún no estaba listo para recibir huéspedes y fuimos trasladados a Lopesan Costa Bávaro. Lo más decepcionante fue que esta información no fue comunicada antes de nuestro viaje, a pesar de que seguían aceptando reservas para Caoba Lagoon. Aunque Costa Bávaro es un buen hotel, no fue el hotel que elegimos ni por el que pagamos. La experiencia comenzó con frustración e incertidumbre, y tampoco se nos ofreció ninguna compensación por el cambio inesperado. Considero que la comunicación y la transparencia con los clientes deben mejorar significativamente. Si un hotel no está listo para operar, los huéspedes deberían ser informados con anticipación para poder decidir si desean mantener o modificar su reserva. Lamentablemente, esta experiencia no cumplió con las expectativas que tenía de la marca Lopesan.
Stayed 2 nights in Jun 2026