8/10 Good
ROBERT B. HERRING TINA V., JACKSONVILLE
25 Sept 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the Casino was a lot smaller than I thought it would be. The Resort rooms were very nice, liked the Bathrooms with separate toilet area and Walk-in Showers. Although, the Toilet area should have better Door privacy and lock to make you feel secure and private!
Now the Activities, well if the Resort is All-Inclusive, why charge for Bowling $20 per Game....ridiculous and this is Mini Bowling! Mini Golf $10 per person for 10 Holes....again Ridiculous, the only Free inclusive Activity is the Pools. They had really good Pools, if the Lazy River would have been longer, I would have said Great Pools....The Beach area was good considering some Seaweed....The Food in the Restaurants were decent...There are plenty places to eat and snack every where! Be careful during the Off Resort tours and activities though Expedia! We booked two Off Resort Dune Buggy Activities, paid over $190. And neither Vendor was allowed on the Resort. So, we decided to cancel both and had problems contacting Expedia. When we finally reached Expedia, had to speak to several Agents before getting a Supervisor, who then stated that she would only Refund One Excursion!
We will fight this tooth and nail...As Expedia should know which companies have Resort access and which ones don't! I mean that what we paid the Travel companies like Expedia for....to know these things and make our Trip Safe, Secure and Relaxing!
So, Overall....the HardRock gets a strong 8+ or -9 out of 10. Expedia 6+.....
ROBERT B. HERRING TINA V.
Stayed 5 nights in Sep 2025
