Grand Palladium Palace Resort Spa & Casino - All Inclusive

5.0 star property
Luxury property on the beach, with 5 outdoor pools

Photo gallery for Grand Palladium Palace Resort Spa & Casino - All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
Junior Suite Swim Up Beachside
7 restaurants, dinner served, Indian cuisine
Premium bedding, free minibar, in-room safe, desk
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar

Explore the area

View map
Avda. Francia s/n, Playas de Bavaro, Punta Cana, La Altagracia, 23000
  • Place, Cortecito Beach
    ‪6 min walk‬
  • Place, Casino Avalon Princess
    ‪16 min walk‬
  • Place, Los Corales Beach
    ‪4 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪23 min drive‬

Room options

Single Room Luxury with View

  • 34 sq m
  • Sleeps 1

Single Room Deluxe with Garden View

  • 34 sq m
  • Sleeps 1

Single Suite Junior with Garden View

  • 48 sq m
  • Sleeps 1

Loft with Garden View

  • 53 sq m
  • Sleeps 1

Double Room Deluxe with Garden View

  • 34 sq m
  • Sleeps 2

Double Suite Junior with Garden View

  • 48 sq m
  • Sleeps 2

Loft with Garden View

  • 53 sq m
  • Sleeps 2

Suite Junior with Garden View

  • 48 sq m
  • Sleeps 3

Loft with Garden View

  • 53 sq m
  • Sleeps 3

Triple Suite Junior with Garden View

  • 48 sq m
  • Sleeps 3

Loft with Garden View

  • 53 sq m
  • Sleeps 3

Suite Junior with Garden View

  • 48 sq m
  • Sleeps 4

Loft with Garden View

  • 53 sq m
  • Sleeps 4

Suite Junior with Garden View

  • 48 sq m
  • Sleeps 4

Loft with Garden View

  • 53 sq m
  • Sleeps 4

Deluxe Garden View

8.2 out of 10
Very good
(12 reviews)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Loft Suite Garden View

8.0 out of 10
Very good
(2 reviews)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 53 sq m
  • 10 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Double Room Luxury with View

  • 34 sq m
  • Sleeps 2

Junior Suite Garden View

8.4 out of 10
Very good
(15 reviews)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Deluxe Garden View Single Use

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
  • 34 sq m
  • Sleeps 1
  • 1 King Bed

Junior Suite Swim Up Beachside

8.6 out of 10
Excellent
(27 reviews)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private pool
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Beachside

8.0 out of 10
Very good
(17 reviews)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Junior Suite Beachside Ocean View

8.4 out of 10
Very good
(17 reviews)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Double Beds and 1 Twin Sofa Bed

Loft Suite Beachside Panoramic OV

8.0 out of 10
Very good
(18 reviews)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Deluxe Beachside

7.4 out of 10
Good
(17 reviews)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 34 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Single Suite Executive with View

  • 50 sq m
  • Sleeps 1

Double Suite Executive with View

  • 50 sq m
  • Sleeps 2

Suite Executive with View

  • 50 sq m
  • Sleeps 2

Suite Executive with View

  • 50 sq m
  • Sleeps 3

Triple Suite Executive with View

  • 50 sq m
  • Sleeps 3

Suite Executive with View

  • 50 sq m
  • Sleeps 3

Single Suite Superior with View

  • 48 sq m
  • Sleeps 1

Double Suite Superior with View

  • 48 sq m
  • Sleeps 2

Double Suite Superior with View

  • 48 sq m
  • Sleeps 3

Triple Suite Superior with View

  • 48 sq m
  • Sleeps 3

Single Suite Super with View

  • 48 sq m
  • Sleeps 1

Double Suite Super with Ocean View

  • 48 sq m
  • Sleeps 2

Suite Super with View

  • 48 sq m
  • Sleeps 3

Triple Suite Super with View

  • 48 sq m
  • Sleeps 3

Loft Deluxe with View

  • 53 sq m
  • Sleeps 1

Loft Deluxe with View

  • 53 sq m
  • Sleeps 2

Loft Deluxe with View

  • 53 sq m
  • Sleeps 3

Loft Deluxe with View

  • 53 sq m
  • Sleeps 3

Double Suite Superior with Beach View

  • 48 sq m
  • Sleeps 4

Suite Superior with View

  • 48 sq m
  • Sleeps 4

Suite Super with View

  • 42 sq m
  • Sleeps 4

Suite Super with View

  • 42 sq m
  • Sleeps 4

Loft Deluxe with View

  • 53 sq m
  • Sleeps 4

Loft Deluxe with View

  • 53 sq m
  • Sleeps 4

You may also like

About the area

Punta Cana

At Grand Palladium Palace Resort Spa & Casino - All Inclusive, you'll be connected to the convention centre and 0.5 km (0.3 mi) from Cortecito Beach. Highlights at this luxury property include 7 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to Zentropia can include deep-tissue massages, hot stone massages and body scrubs along with access to the mud bath and sauna. The theme restaurant, Bhogali, serves Indian cuisine and is open for dinner. With 3 poolside bars and 3 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Additionally, you'll find a casino, free Wi-Fi in public areas and a Turkish bath/hammam. Free buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Bávaro property, you'll be 16.5 km (10.3 mi) from Macao Beach.

What's nearby

  • Cortecito Beach - 6 min walk - 0.6 km
  • Casino Avalon Princess - 16 min walk - 1.4 km
  • Cocotal Golf and Country Club - 4 min drive - 2.1 km
  • Los Corales Beach - 4 min drive - 3.0 km
  • Iberostar Golf Course - 6 min drive - 4.3 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 27 min drive

Restaurants

  • ‪La Hispanola Restaurant - ‬4 min drive
  • ‪Las Caracolas - ‬8 min walk
  • ‪Las Torres Restaurant - ‬9 min walk
  • ‪El Dorado - ‬8 min walk
  • ‪El Behique - ‬6 min walk

About this property

Grand Palladium Palace Resort Spa & Casino - All Inclusive

Luxury property on the beach, with 5 outdoor pools
Grand Palladium Palace Resort Spa & Casino - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Palladium Palace Resort Spa & Casino - All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 366 guestrooms or units
  • 2 levels
  • 14 buildings
  • 7 dining venues
  • 3 bars by the pool
  • 3 bars or lounges
  • Conference rooms
  • Built in 1994
  • Buffet breakfast (free)
  • Casino
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Swim-up bar
Grand Palladium Palace Resort Spa & Casino - All Inclusive offers 366 air-conditioned accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include a combined bath/shower unit with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Zentropia has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 3 bars/lounges
  • 3 poolside bars
  • 7 restaurants
  • A beach bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bhogali
  • El Dorado Steak House
  • Las Torres
  • Portofino
  • Sumptuori

Things to do

  • 18-hole adjacent golf course
  • 5 outdoor pools
  • 8 gaming tables
  • 8 slot machines
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (4,000 square foot of space)
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Karaoke
  • Kayaking
  • Mini golf
  • Motor boating
  • Personal motorised watercraft
  • Pilates classes
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Shopping
  • Skydiving
  • Tennis
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant

More

  • 14 buildings
  • 2 floors
  • Built in 1994
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 35 per vehicle (return)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 50 per person, per night and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium Palace Spa Casino All Inclusive
Palladium Inclusive Inclusive
Grand Palladium Palace Spa Casino All Inclusive
Grand Palladium Palace Resort Spa Casino All Inclusive
Grand Palladium Palace Spa Casino All Inclusive Punta Cana
Palladium Spa Casino Inclusive

Frequently asked questions

What is the cancellation policy at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Grand Palladium Palace Resort Spa & Casino - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Yep, Grand Palladium Palace Resort Spa & Casino - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Yep, Grand Palladium Palace Resort Spa & Casino - All Inclusive is a short 6-minute walk from Cortecito Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find motor boats.

Is there a spa on site at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Yep, Zentropia is available for guests. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

Does Grand Palladium Palace Resort Spa & Casino - All Inclusive have a pool?

Grand Palladium Palace Resort Spa & Casino - All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Grand Palladium Palace Resort Spa & Casino - All Inclusive features a private beach, 3 poolside bars and 5 outdoor pools. All guestrooms come with Hot tubs, Private jetted baths and premium bedding.

What makes Grand Palladium Palace Resort Spa & Casino - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Grand Palladium Palace Resort Spa & Casino - All Inclusive.

Is Grand Palladium Palace Resort Spa & Casino - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Grand Palladium Palace Resort Spa & Casino - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Grand Palladium Palace Resort Spa & Casino - All Inclusive serve breakfast?

You bet, complimentary buffet brekkie is served daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Relax with a coldie at the 3 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves Indian cuisine.

What time are check-in & check-out at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

There is a golf course next to Grand Palladium Palace Resort Spa & Casino - All Inclusive.

Reviews

Grand Palladium Palace Resort Spa & Casino - All Inclusive Reviews

7.8

Good

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 456 out of 1002 reviews
Rating 8 - Good. 232 out of 1002 reviews
Rating 6 - Okay. 136 out of 1002 reviews
Rating 4 - Poor. 90 out of 1002 reviews
Rating 2 - Terrible. 88 out of 1002 reviews

Reviews

10/10 Excellent

Emmanuela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 5 nights in Aug 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly people working at the resort. Would definitely recommend!
Stayed 3 nights in Aug 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cesar and Rafael were fantastic at check in a pre check in services. Paul was very friendly and helpful through out our stay.
Stayed 3 nights in Aug 2025

10/10 Excellent

Virgil

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly
Stayed 3 nights in Aug 2025

4/10 Poor

Izabella

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The female staff at the resort (majority) are very rude. They roll their eyes and stare at you in an awkward way. I had a great experience with check-in, but after that it ALL went down hill from there. The food was not good at all and they served the same meals for breakfast, lunch, and dinner. They build the meals based off of European culture and water down the Dominican culture. The food is not authentic Dominican food.
Stayed 5 nights in Aug 2025

8/10 Good

Tovia Hanetha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rafael was our concierge. He was exceptional from the time we arrived until we departed.
Stayed 4 nights in Jul 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
App was helpful, but couldn’t have had a good experience without using Rafael and Caesar (concierge). They booked us dinner every night and were great resource for questions and general insight to the properly. They made our experience great.
Stayed 7 nights in Jul 2025

6/10 Okay

Kwon

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Rafael Peguero, was great. The food was not good. I was sick my first day of eating. My room didn’t have good lighting. The bed was very comfortable. I would have preferred not have to be expected to do a time/share etc
Stayed 4 nights in Jul 2025

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

DeNolla

Liked: Amenities
Beautiful
Stayed 4 nights in Jul 2025

6/10 Okay

Tylinda

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
the room smelled of mold because a water leak issue, that wasn't resolved during my stay and i wasn't compensated for the unsafe condition nor the inconvenience
Stayed 3 nights in Jul 2025

10/10 Excellent

Glemen Alexis, Bronx

The best
Stayed 6 nights in Jul 2025

10/10 Excellent

Devon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The representative Caesar was amazing, he made the stay easy and welcoming. The entire experience was wonderful
Stayed 5 nights in Jul 2025

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay at Grand Palladium. Our room was clean and the maid came everyday while we were out. We ate at an a la cart restaurant almost every night. Rafael our concierge was very helpful in booking our dinner reservations and even included my sisters family in our reservations. He made sure our rooms got decorated for the birthday and anniversary we were celebrating. He check on us everyday to make sure we had everything we needed.
View from Beachside Deluxe Room
La Uva Restaurant
Stayed 7 nights in Jul 2025

4/10 Poor

Karla

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff was rude and condescending at all times. Never could get what we wanted as a group. Expensive and cheap facilities. My towels and bed linen was dirty had to have it changed twice. Poor service.
Stayed 7 nights in Jul 2025

10/10 Excellent

Lori

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Cesar started our vacation off right with excellent service. Francisco helped with our excursions and explained everything. Tony from the El Dorado went above and beyond for me the night we ate dinner there. Francel at the front valet area was excellent and helped with all transportation even while on the resort. And our favorite, Gerson the pool bartender at the Palace, really made this an exceptional experience. He remembered our drinks from the first day (we do tip) and his personality is very warm and welcoming. I will never forget our favorite bartender, even got a picture with him. The overall experience was incredible!!
Stayed 9 nights in Jul 2025

8/10 Good

wynne

Travelled with family and small children
Liked: Staff & service
Resort stay was good, came when resort was under going renovations, so alot of restaurants were closed. We had a concierge name Rafael who helped us greatly with making reservations without him we probably wouldn’t be able to book anything for dinner which means only buffet options were availabile. Definitely need more food options. Staff were great and my concierge was awesome. Limited food selection .
Stayed 5 nights in Jul 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was excellent. The only problem I had was the language barrier every once in a while. Other than that, the staff was awesome. The room was nice. Would definitely stay here again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Devin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing except the food, food was very hit or miss.
Stayed 5 nights in Jul 2025

4/10 Poor

Raphael, Staten Island

Stayed 7 nights in Jul 2025

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly clean always everyone was so pleasant and nice. We had concierge Cesar he was awesome and always offering to make sure everything was a great experience. KUDDOS to all the staff and CESAR your #1 in our book. Youase sure we had a great time.
Beautiful pool
Stayed 5 nights in Jul 2025

10/10 Excellent

Majorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Jeffrey

Liked: Amenities
Fourth time staying here. Love it every time.
Stayed 6 nights in Jul 2025

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were really nice and supportive. Specially Rafael was very quick to respond whenever we need anything. The property is amazing.
Stayed 4 nights in Jul 2025

10/10 Excellent

Shyteck

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rafael was a great host! Helped me find everything I needed . I will definitely be returning very soon. Once again if you guys are from New York or New Jersey, trust me ask for the guy Rafael .
Stayed 3 nights in Jul 2025