2/10 Terrible
Igor
18 Jan 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please avoid this please at all cost!!!! My wife got food poisoning!!!
Upon arrival to the resort, they couldn’t locate our reservations, once they were finally able to locate our reservations, we were placed into a room on the 2nd Floor which has no elevators and we are traveling with two kids under two and a stroller. Finally, they moved us upon our request and we were placed into a room with a broken shower, barely usable AC, broken TV, clear doors to the shower and toilet, absolutely no privacy, and the beds were extremely uncomfortable, it felt like sleeping on wood. We asked for two cribs and waited till evening time to get them. Food at the resort is disgusting with an exception of a few night restaurants. We booked our reservations in advance and they weren’t able to locate them. The resort itself looks beautiful on the outside, great pool, play grounds for kids and a nice beach but everything else is terrible. My wife couldn’t even enjoy the few nice restaurants available at the resort because of the food poisoning. Do yourself a favor don’t even bother thinking twice about booking your next family trip here!
Igor
Stayed 6 nights in Jan 2024