4/10 Poor
Mark David
Travelled with family
8 Dec 2025
I really wanted to give our stay five stars but the problems we had our last day of vacation, and Excellence's and Seasons Transfers Punta Cana lack of response after contacting them twice, overshadowed our whole trip. Excellence misled us on the travel arrangements back to the airport. I paid for a Season's trip back to the airport, but instead received a ride with "Soloman Truck" (I only know that because of the wifi service). Excellence's baggage handler kept telling us for an hour was 5 minutes away. When a car finally did show up we were led us to believe this was a Season's service and was never told about the switch. The vehicle had tears in the upholstery and had engine problems- at one point the vehicle actually stalled. My guests and I felt unsafe in that car. I asked to be reimbursed for the ride to the airport but never heard back from Excellence or Seasons. I will not be returning to that resort.
However, the servers and the recreation personnel were very friendly and accomodating.
Mark David
Stayed 4 nights in Nov 2025








































