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Excellence El Carmen - Adults Only All Inclusive

5.0 star property
Adults-only beachfront property with 6 outdoor pools

Photo gallery for Excellence El Carmen - Adults Only All Inclusive

Exterior
Property video
Front of property
15 bars/lounges, 4 poolside bars, swim-up bar, beach bar
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • All-inclusive
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Playas Uvero Alto, Punta Cana, 23000
  • Place, Sirenis Aquagames Water Park
    ‪4 min walk‬
  • Place, Macao Beach
    ‪22 min drive‬
  • Place, Cana Bay Golf Club
    ‪31 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪68 min drive‬

Room options

View all photos for Junior Suite Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Pool View

8.6 out of 10
Excellent
(74 reviews)
  • 74 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim-Up Suite

View from room

Junior Swim-Up Suite

8.8 out of 10
Excellent
(46 reviews)
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View + 20% OFF SPA

View from room

Excellence Club Junior Suite Ocean View + 20% OFF SPA

9.4 out of 10
Exceptional
(14 reviews)
  • Ocean view
  • 74 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

9.2 out of 10
Wonderful
(32 reviews)
  • Ocean view
  • 74 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite with Plunge Pool

View from room

Terrace Suite with Plunge Pool

8.8 out of 10
Excellent
(28 reviews)
  • 74 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-Up Suite + 20% OFF SPA

View from room

Excellence Club Junior Swim-Up Suite + 20% OFF SPA

8.8 out of 10
Excellent
(3 reviews)
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

View from room

Excellence Club Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

8.0 out of 10
Very good
(4 reviews)
  • Ocean view
  • 149 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Honeymoon Swim-Up Suite + 20% OFF SPA

View from room

Excellence Club Honeymoon Swim-Up Suite + 20% OFF SPA

9.2 out of 10
Wonderful
(7 reviews)
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Honeymoon Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

View from room

Excellence Club Honeymoon Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 232 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beach Front Honeymoon Swim-up Suite + 20% OFF SPA

View from room

Excellence Club Beach Front Honeymoon Swim-up Suite + 20% OFF SPA

9.2 out of 10
Wonderful
(11 reviews)
  • Ocean view
  • 93 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

View from room

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

10.0 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 167 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite With Private Pool

View from room

Junior Suite With Private Pool

9.2 out of 10
Wonderful
(17 reviews)
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite with Private Pool + 20% OFF SPA

View from room

Excellence Club Junior Suite with Private Pool + 20% OFF SPA

8.4 out of 10
Very good
(6 reviews)
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View + 20% OFF SPA

Premium bedding, down duvets, free minibar, in-room safe

Excellence Club Junior Suite Pool View + 20% OFF SPA

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Suite With Private Pool & Deck + 20% OFF SPA

View from room

Excellence Club Suite With Private Pool & Deck + 20% OFF SPA

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool View + 20% OFF SPA

View from room

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool View + 20% OFF SPA

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO JUNIOR SUITE OCEAN VIEW

Premium bedding, down duvets, free minibar, in-room safe

FREE UPGRADE TO JUNIOR SUITE OCEAN VIEW

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE POOL VIEW

Premium bedding, down duvets, free minibar, in-room safe

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE POOL VIEW

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO JUNIOR SWIM-UP SUITE

Premium bedding, down duvets, free minibar, in-room safe

FREE UPGRADE TO JUNIOR SWIM-UP SUITE

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL W/ POOL VIEW

Premium bedding, down duvets, free minibar, in-room safe

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL W/ POOL VIEW

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE PLUNGE POOL

View from room

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE PLUNGE POOL

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB SUITE WITH PRIVATE POOL & DECK

Premium bedding, down duvets, free minibar, in-room safe

FREE UPGRADE TO EXCELLENCE CLUB SUITE WITH PRIVATE POOL & DECK

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE WITH PRIVATE POOL

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE WITH PRIVATE POOL

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO TERRACE SUITE WITH PLUNGE POOL

Premium bedding, down duvets, free minibar, in-room safe

FREE UPGRADE TO TERRACE SUITE WITH PLUNGE POOL

  • Sleeps 2
  • 1 King Bed

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Excellence El Carmen - Adults Only All Inclusive. You'll be 11.3 km (7 mi) from Macao Beach and 19.7 km (12.2 mi) from Cana Bay Golf Club. Highlights at this all-inclusive property include 12 restaurants, 6 outdoor swimming pools and a full-service spa. .A relaxing day at Miile can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The buffet restaurant, The Kitchen Table, serves international cuisine and is open for breakfast and lunch. With 4 poolside bars and 15 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and outdoor tennis court. Additionally, you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a hot tub. There's also free valet parking, along with the convenience of an airport shuttle. .Within a 30-minute drive of this 5-property class Uvero Alto property, attractions include Iberostar Golf Course and Cocotal Golf and Country Club.

What's nearby

  • Sirenis Aquagames Water Park - 4 min walk - 0.4 km
  • Macao Beach - 22 min drive - 12.6 km
  • Cana Bay Golf Club - 31 min drive - 20.1 km
  • Downtown Punta Cana - 51 min drive - 36.5 km
  • Bavaro Beach - 53 min drive - 34.8 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 45 min drive

Restaurants

  • ‪Lobby Bar - ‬5 min drive
  • ‪Ice & Coffee Shop - ‬4 min drive
  • ‪Buffet Macao - ‬5 min drive
  • ‪Wink - ‬4 min drive
  • ‪Freestyle Tiered Pool and Bar - ‬5 min drive

About this property

Excellence El Carmen - Adults Only All Inclusive

Adults-only beachfront property with 6 outdoor pools
Excellence El Carmen - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Excellence El Carmen - Adults Only All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 4 poolside bars and 15 bars/lounges. WiFi is free in public spaces. This Beaux Arts property also offers outdoor tennis courts, a hot tub and a steam room. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 492 guestrooms or units
  • 12 dining venues
  • 4 bars by the pool
  • 15 bars or lounges
  • Built in 2016
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Excellence El Carmen - Adults Only All Inclusive offers 492 accommodations with free minibar items and minibars. Beds feature down duvets and premium bedding. A pillow menu is available. 46-inch Smart televisions come with cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Miile has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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  • Pool
  • Spa pool
  • All-inclusive
4.6 out of 5, Wonderful, 2,555 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free extended parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 12 restaurants
  • 15 bars/lounges
  • 4 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • Agave
  • Basmati
  • Chez Isabelle
  • The Grill
  • The Kitchen Table

Things to do

  • 6 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis lessons

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (108 centimetre high)

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Beaux Arts architecture
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: DOP 14376.39 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excellence El Carmen Adults All Inclusive Punta Cana
Excellence El Carmen Adults All Inclusive
Excellence El Carmen Adults Punta Cana
Excellence El Carmen Adults
Excellence El Carmen Adults Only All Inclusive
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence El Carmen Adults Hotel Punta Cana
Excellence El Carmen Adults Hotel
Excellence El Carmen Adults Punta Cana
Punta Cana Excellence El Carmen - Adults Only Hotel
Hotel Excellence El Carmen - Adults Only
Excellence El Carmen - Adults Only Punta Cana
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence El Carmen Adults
Excellence El Carmen Adults Only All Inclusive
Excellence Carmen Punta Cana
Excellence El Carmen Adults All Inclusive Hotel Punta Cana
Excellence El Carmen Adults All Inclusive Hotel
Excellence El Carmen Adults All Inclusive Punta Cana
Excellence El Carmen Adults All Inclusive
Excellence El Carmen Adults Only All Inclusive
Hotel Excellence El Carmen - Adults Only All Inclusive
Excellence El Carmen - Adults Only All Inclusive Punta Cana
Excellence El Carmen Adults Only All Inclusive
Excellence El Carmen Adults Only
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence Carmen Inclusive
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence El Carmen Adults All Inclusive All-inclusive property
Excellence El Carmen Adults All Inclusive Punta Cana
Excellence El Carmen Adults All Inclusive
Excellence El Carmen Adults Only All Inclusive
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Excellence El Carmen Adults Only
Excellence Carmen Inclusive
Excellence El Carmen - Adults Only - All Inclusive Punta Cana

Frequently asked questions

What is the cancellation policy at Excellence El Carmen - Adults Only All Inclusive?

Excellence El Carmen - Adults Only All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Excellence El Carmen - Adults Only All Inclusive?

Yep, Excellence El Carmen - Adults Only All Inclusive has a free self car park, free valet parking and free extended parking.

Are there any beaches close to Excellence El Carmen - Adults Only All Inclusive?

The closest beach to Excellence El Carmen - Adults Only All Inclusive is Macao Beach (7.4 km).

Is there a spa on site at Excellence El Carmen - Adults Only All Inclusive?

Yep, Miile is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Excellence El Carmen - Adults Only All Inclusive have a pool?

Yep, and guests love it! Excellence El Carmen - Adults Only All Inclusive has 6 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Excellence El Carmen - Adults Only All Inclusive?

Excellence El Carmen - Adults Only All Inclusive features 4 poolside bars, 6 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Excellence El Carmen - Adults Only All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Excellence El Carmen - Adults Only All Inclusive.

Is Excellence El Carmen - Adults Only All Inclusive family-friendly?

No, Excellence El Carmen - Adults Only All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Excellence El Carmen - Adults Only All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Excellence El Carmen - Adults Only All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Excellence El Carmen - Adults Only All Inclusive?

Relax with a coldie at the 4 poolside bars or 15 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Excellence El Carmen - Adults Only All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Excellence El Carmen - Adults Only All Inclusive?

No, pets are not allowed.

Excellence El Carmen - Adults Only All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1960 out of 2745 reviews
Rating 8 - Good. 432 out of 2745 reviews
Rating 6 - Okay. 185 out of 2745 reviews
Rating 4 - Poor. 68 out of 2745 reviews
Rating 2 - Terrible. 100 out of 2745 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jaylen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great , everyone was nice , and helpful. I felt very safe as a sole traveler , but i wish it was more activities. The room service food could definitely be better. Property was beautiful and peaceful.
Stayed 4 nights in Nov 2025

10/10 Excellent

Candace Baldwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fairly newer respect that is just beautiful. The beach was serene, the food was great but the staff!! Amazing people. Charlie did a great job setting us up with drink on the beach. Minerva and Ivanelsea were just such friendly faces to see daily at breakfast and dinner! The spa was simply the most serene I have felt in a long time and we loved the couples massage! The Excellence Club is the at to go. The food and drinks were so worth it! We will be back!
Stayed 4 nights in Oct 2025

8/10 Good

Brittany

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property is beautiful, food is decent, after a certain time at night, the resort is very boring, you will have to travel off the resort for night life.
Stayed 4 nights in Nov 2025

10/10 Excellent

Pamela, Mississauga

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing, house keeping was good. Turndown Service only happened maybe 2 times even though i requested it 2 times. Special People: Carmen the Club Bar warm, friendly and welcoming, Luis Fernando-Basmati (you should use him to train wait staff, his service techniques are 5 Star) Hanser - kitchen table made my mornings very special. He did that for everyone not just us. Not so pleased with the temperature of the food in the restaurants all the sides were lukewarm or cold. The flavour of the food was good. Many options to choose from. The whole resort is beautiful maintained. Would recommend doing the Excellance Club. Would definitely recommend this resort and will hopefully be able to return again very soon!
Stayed 7 nights in Nov 2025

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Esta es la 2 vez q vamos y todo se mantiene Exellente desde q uno llega hasta q se va Tienen un gran equip en especial Juana , Luis , Alexander , Rony , Vanessa Los chef q son maravillosos de las olas y chicken Magnifico servicio y atencion
Stayed 3 nights in Oct 2025

10/10 Excellent

Bernard Edward

Liked: Cleanliness, amenities, property conditions & facilities
The swim up junior suite was fantastic. All of the meals that we had were top quality and delicious. I can’t say enough about the staff , they were outstanding !
The beach area
One of the onsite restaurants
The view from our private sundeck
Stayed 7 nights in Nov 2025

10/10 Excellent

Mark Isley, Aldershot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is overall excellent, with good amenities. A little more noteable activity in the day would really make this hotel.
Stayed 7 nights in Nov 2025

6/10 Okay

Errol

Is this a nice resort - Yes? Is this a 5-Star resort - NO. We upgraded to the Excellence Club. Overall Service - 7/10
Stayed 4 nights in Nov 2025

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was good, staff was helpful. Best advice is to talk with current guests when you arrive to see where the bests places are to eat.
Stayed 3 nights in Nov 2025

10/10 Excellent

Ardeshir

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at Excellence El Carmen was nothing short of phenomenal. From the moment we arrived, we were greeted with warm smiles, a refreshing welcome drink, and a level of service that set the tone for a truly unforgettable vacation. The resort itself is stunning—modern, elegant, and immaculately maintained. The main pool was beautiful and abundant, and the beachfront is pristine with soft sand and clear water. Our suite exceeded expectations: spacious, stylish, and sparkling clean, with a comfortable bed, a luxurious bathroom, and a private outdoor space that made the experience feel extra special. The daily restocked mini-bar and excellent housekeeping were a great touch. The dining options were truly impressive. From delicious breakfast buffets to incredible à la carte dinners, every meal felt fresh and thoughtfully prepared. The variety is fantastic—steakhouse, French, Italian, seafood, Asian—and we genuinely enjoyed every single restaurant we tried. What truly sets Excellence El Carmen apart is the staff. Every employee we interacted with went above and beyond to make our stay memorable. The service felt personal, attentive, and consistent throughout the entire resort.
Stayed 4 nights in Nov 2025

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
My wife and i spent 10 days at Excellence El Carmen in Sept. It was our second stay at resort. We both spent our honeymoon here a year ago.the room, the staff, the food, and the property were second to none. Cant wait to return for the third time.
Stayed 10 nights in Sep 2025

10/10 Excellent

Sheyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2025

8/10 Good

Yimeng

Liked: Cleanliness, amenities, property conditions & facilities
Room clean is airways late, hard to communicate in English
Stayed 7 nights in Oct 2025

2/10 Terrible

Natalie

Travelled with partner
Disliked: Cleanliness, staff & service
Our stay here was a complete nightmare. While the staff were friendly on arrival, everything went downhill fast. The food was awful from the start — cheap meats, everything deep-fried, and questionable quality that left us both concerned. After a few days, my partner became violently ill with food poisoning so severe he was bedridden for three days and needed hospital treatment. I’d already raised concerns that some of the food tasted off, but nothing was taken seriously. When I tried to get him some plain bread from the buffet, I was told off and told food could only be ordered through room service — which only offered greasy fast food completely unsuitable for someone unwell. When we finally ordered bread, it arrived stale and inedible. A replacement was sent, and it was just as bad. Despite management knowing he’d been hospitalised, not one manager checked in on us or offered proper support. We were completely abandoned. To make matters worse, hygiene around the pool was terrible — guests smoked cigars and ate in the water while staff ignored it. This hotel has no standards and no care for guest wellbeing. If you value your health, avoid it at all costs. We wouldn’t wish this experience on anyone.
Stayed 9 nights in Oct 2025

10/10 Excellent

Sarulatha

Stayed 4 nights in Nov 2025

8/10 Good

Robert, Howell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at club bar was amazing Aloy was incredible
Stayed 6 nights in Oct 2025

10/10 Excellent

Kierra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing..special thanks to Mykayla, she made sure we had an excellent experience!!
Stayed 3 nights in Nov 2025

10/10 Excellent

Rami

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was fantastic. Everyone was friendly and helpful. I would definitely come back
Stayed 4 nights in Nov 2025

10/10 Excellent

arnold Oseiyemugon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well kept, well groomed. Everything looks new. Food was good. Great experience for a picky person
Stayed 3 nights in Oct 2025

10/10 Excellent

Ka Fai Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
more cleaning staff are needed
Stayed 6 nights in Nov 2025

10/10 Excellent

Thomas Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 5 nights in Oct 2025

10/10 Excellent

Daniel Leyva

Stayed 6 nights in Oct 2025

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service and staff were exceptional. Very welcoming
Stayed 5 nights in Nov 2025

10/10 Excellent

Vladik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing, everything was Amazing
Stayed 6 nights in Nov 2025

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean room staff was excellent
Stayed 8 nights in Oct 2025