2/10 Terrible
Pembe
28 Apr 2025
The appartments are new, however, nothing was working! There was a safe which hadn't been installed and when asked to install, it still wasn’t done properly. The AC isn't cold enough and just doesn’t work properly. There is a rancid smell in the building, which didn't seem to go away during our entire stay. Be careful, as they charge you for electricity use, which was extortionate! The bed frame broke a couple of days in, so we had no use of the bed for the day! The rooms are not cleaned unless you request it for an additional charge. The cutlery was dirty and stained, the small pool on our balcony was also dirty. They took money out of our deposit for a "stain" on the bed, claiming it was our fault, which is funny, as we took photos of EVERYTHING before our departure, including the bed and there was no stain! They are scammers, will do anything for money!
There are so many wonderful hotels in the area, I'd advise paying a little extra for peace of mind - this place was not worth the money or hassle. There will be 20 of us going back to DR next year and we were hoping to stay here, but we wouldn’t dare, even if the price was halved!!! Can *Definitely* say we won't ever be booking Beach Homes Punta Cana!!
Pembe
Stayed 7 nights in Mar 2025