Sunscape Coco Punta Cana - All Inclusive

4.0 star property
Beachfront property with full-service spa

Photo gallery for Sunscape Coco Punta Cana - All Inclusive

6 outdoor pools, open 9:00 AM to 7:00 PM, pool umbrellas, pool loungers
Creator video
Beach/ocean view
14 restaurants, breakfast, lunch, dinner served; international cuisine
10 bars/lounges, 3 beach bars, swim-up bar, poolside bar

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Bar
  • All-inclusive
  • Laundry
The current price is AU$343
includes taxes & fees
22 Dec - 23 Dec

Explore the area

View map
Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Place, Bavaro Lagoon
    ‪1 min walk‬
  • Place, Cabeza de Toro Beach
    ‪7 min walk‬
  • Place, Dolphin Explorer
    ‪10 min walk‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬

Room options

Deluxe Tropical View King

8.4 out of 10
Very good
(31 reviews)

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Sofa bed
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Deluxe Tropical View Double

7.8 out of 10
Good
(22 reviews)

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Double Beds

Deluxe Pool View King

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
Hairdryer
  • Sleeps 3
  • 1 King Bed

Deluxe Pool View Double

7.0 out of 10
Good
(6 reviews)

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Double Beds

Superior Deluxe Tropical View King

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Day bed
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Superior Deluxe Tropical View Double

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Double Beds

Superior Deluxe Pool View King

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Day bed
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Superior Deluxe Pool View Double

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Double Beds

Superior Deluxe Ocean View King

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Day bed
Ceiling fan
Blackout curtains
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Sun Club Junior Suite Tropical View King

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Day bed
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Sun Club Junior Suite Tropical View Double

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Double Beds

Sun Club Junior Suite Pool View King

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Day bed
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Sun Club Junior Suite Pool View Double

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Double Beds

Sun Club Junior Suite Swim out King

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 3
  • 1 King Bed

Sun Club Junior Suite Swim out Double

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Double Beds

Sun Club Superior Tropical-Adults Only King

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

Sun Club Superior Pool View-Adults Only King

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

Sun Club Honeymoon Junior Suite-Adults Only King

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

Sun Club Jr. Suite Swim out- Adults Only King

Highlights

Balcony or patio
Private pool
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Sun Club Jr. Suite Swim out- Adults Only Double

Highlights

Balcony or patio
Private pool
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

Sun Club Jr. Suite Ocean Front- Adults Only King

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Sun Club Honeymoon Suite-Adults Only King

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 3
  • 1 King Bed

Sun Club Honeymoon Suite Ocean Front-Adults Only King

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
Private bathroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Family Suite (1 king bed & 2 Full beds

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Sun Club Deluxe Family Room

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Sun Club 2 bedroom Family Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
2 bedrooms
Ceiling fan
Blackout curtains
  • 2 bedrooms
  • Sea view
  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Sun Club 3 bedroom Family Suite Tropical View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 3 Twin Beds

Sun Club Junior Suite Pool Access King

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 3
  • 1 King Bed

Sun Club Junior Suite Pool Access Double

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Double Beds

Sun Club Jr. Suite Pool View- Adults Only King

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

Sun Club Jr. Suite Pool View- Adults Only Double

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
TV
Renovated in 2023
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 3
  • 2 Double Beds

About the area

Punta Cana

An all-inclusive stay in Punta Cana awaits you at Sunscape Coco Punta Cana - All Inclusive. Within steps you'll find Bavaro Lagoon and Cabeza de Toro Beach within a 10-minute stroll. Highlights at this beachfront property include 14 restaurants, 6 outdoor swimming pools and a full-service spa. .A day of pampering at Spa by Pevonia can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the sauna. The buffet restaurant, Buffet Windows, serves international cuisine and is open for breakfast, lunch and dinner. With 3 beach bars and 10 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and nightclub. 3411 square feet (317 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a free children's club. Free buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of free self parking. .Within a 15-minute drive of this 4-property class Punta Cana property, attractions include Downtown Punta Cana and Cocotal Golf and Country Club.

What's nearby

  • Bavaro Lagoon - 1 min walk - 0.1 km
  • Cabeza de Toro Beach - 7 min walk - 0.6 km
  • Dolphin Explorer - 10 min walk - 0.9 km
  • Catalonia Caribe Golf Club - 4 min drive - 2.2 km
  • Bavaro Beach - 25 min drive - 15.9 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 19 min drive

Restaurants

  • ‪The Cut - ‬14 min walk
  • ‪The Win - ‬4 min drive
  • ‪Windows Restaurant - ‬1 min walk
  • ‪Restaurante Brasileiro Punta Cana - ‬9 min walk
  • ‪Catalonia Bavaro Lobby Bar - ‬4 min drive

About this property

Sunscape Coco Punta Cana - All Inclusive

Beachfront property with full-service spa
Sunscape Coco Punta Cana - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Sunscape Coco Punta Cana - All Inclusive, you'll find a full-service spa, a complimentary water park, and 6 outdoor swimming pools. There are 14 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 beach bars and 10 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this property measures 3411 square feet (317 square metres) and includes a conference centre. A children's pool, a nightclub, and a fitness centre are also featured at the business-friendly Sunscape Coco Punta Cana - All Inclusive. You'll have access to the outdoor pool at a partner property. Free self parking is available. A complete renovation of Sunscape Coco Punta Cana - All Inclusive was completed in November 2023.

Smoking is allowed in designated areas at this 4-star Punta Cana property.

  • 1091 guestrooms or units
  • 3 levels
  • 15 buildings
  • 14 dining venues
  • 3 bars on the beach
  • 10 bars or lounges
  • Conference rooms
  • 3411 sq ft of conference space
  • 317 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Sunscape Coco Punta Cana - All Inclusive offers 1091 accommodations, which are accessible via exterior corridors and feature minibars (stocked with some free items) and a safe. Rooms open to balconies or patios. Cable televisions are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Spa by Pevonia has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 10 bars/lounges
  • 14 restaurants
  • 3 beach bars
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Buffet Windows
  • Chopsticks
  • Da Mario
  • Tierra
  • Tiki Tako

Things to do

  • 6 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Waterslide
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (3,411 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Hardwood flooring in public areas
  • Lift
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 15 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Renovated entire property - November 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sunscape Coco Punta Cana - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 24 years old.
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 24 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. On-site parties or group events are strictly prohibited.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • Pets and service animals are not allowed on site.

Property is also known as

Be Live Grand All Inclusive
Be Live Grand Punta Cana
Be Live Grand Punta Cana All Inclusive
Be Live Collection Punta Cana All Inclusive
Be Live Collection All Inclusive
Be Live Collection Punta Cana
Be Live Collection All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Sunscape Coco Punta Cana - All Inclusive?

Sunscape Coco Punta Cana - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sunscape Coco Punta Cana - All Inclusive?

As of 12 Dec 2025, prices found for a 1-night stay for 2 adults at Sunscape Coco Punta Cana - All Inclusive on 22 Dec 2025 start from AU$343.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sunscape Coco Punta Cana - All Inclusive?

Yep, Sunscape Coco Punta Cana - All Inclusive has a free self car park.

Are there any beaches close to Sunscape Coco Punta Cana - All Inclusive?

Yep, Sunscape Coco Punta Cana - All Inclusive is a short 8-minute walk from Cabeza de Toro Beach. Fun beach activities include fishing.

Is there a spa on site at Sunscape Coco Punta Cana - All Inclusive?

Yep, Spa by Pevonia is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Sunscape Coco Punta Cana - All Inclusive have a pool?

Sunscape Coco Punta Cana - All Inclusive has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 7:00 PM.

Does Sunscape Coco Punta Cana - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sunscape Coco Punta Cana - All Inclusive?

Sunscape Coco Punta Cana - All Inclusive features 3 beach bars, 6 outdoor pools and a full-service spa.

What makes Sunscape Coco Punta Cana - All Inclusive a romantic place to stay?

Couples spa treatments, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Sunscape Coco Punta Cana - All Inclusive.

Is Sunscape Coco Punta Cana - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Sunscape Coco Punta Cana - All Inclusive is a hit with families.

Does Sunscape Coco Punta Cana - All Inclusive serve breakfast?

You bet, complimentary buffet breakfast is on offer daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Sunscape Coco Punta Cana - All Inclusive?

No, Sunscape Coco Punta Cana - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Sunscape Coco Punta Cana - All Inclusive?

Relax with a coldie at the 3 beach bars or 10 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Sunscape Coco Punta Cana - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sunscape Coco Punta Cana - All Inclusive?

No, pets and service animals are not allowed.

Sunscape Coco Punta Cana - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 302 out of 656 reviews
Rating 8 - Good. 128 out of 656 reviews
Rating 6 - Okay. 103 out of 656 reviews
Rating 4 - Poor. 56 out of 656 reviews
Rating 2 - Terrible. 67 out of 656 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Omar

Stayed 2 nights in Aug 2025

4/10 Poor

Patricia, Brockton

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No drinks, or water was offered while I stood 2 hours in line to check in. The room we got smelled like mold. The floors, shower, and mirrors were dirty. The sheets had stains. The mini fridge was dirty in the inside, rusty and condensation on the outside. The very next day I requested a new room which wasn’t much of an upgrade, but smelled less moldy. There were many mosquitoes and ants in the room. Room towels were not very clean and beach towels smelled musty. The buffet food options were limited, food often cold. Flies & cockroach. Restaurants a la carte only open on selected days and you can’t make reservations for dinner in advance, unless you check at exactly 9am. This is so inconvenient as the app doesn’t work well in the rooms bc of WiFi. The service at these restaurants took too long, staff don’t check in with you after you get your food. I made reservation for Tierra and I let the waiter know it was my mom’s birthday, he said they’d sing happy birthday and bring a dessert which never happened but they did sing happy birthday to someone else sitting at a table next to us. Overall I’m very disappointed. Pool and theater bars were full at all times. I got like 3 drinks the whole 6 days I stayed there. Drinks weren’t great. I very much disliked that guests were smoking everywhere including in the pool and by the bars although there were “No smoking”signs. Not all staff were friendly or welcoming. Genesis, Ariela and Danna were so wonderful, attentive and very kind.
Stayed 7 nights in Aug 2025

4/10 Poor

Rebecca

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms smelled musty. Upgraded to Sunclub thought it would be nice room.... nooo. Pool chemicals had to be off. Turned my sterling silver ring brown. Sun club buffet same as regular buffet...food was subpar. Sushi was just sitting out on a counter at breakfast time ..... Al a carte restaurants were tiny - forcing people to eat at buffets. Sun club bar always was out of something..You could tell staff was trying to make things good.
Stayed 5 nights in Jun 2025

8/10 Good

Deon

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Aracelis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 4 nights in Sep 2025

10/10 Excellent

Alexandre

Travelled with group
Liked: Amenities, property conditions & facilities
Jorge fue la persona que realizó el check in y fue muy amable y profesional, Excelente . El Aire en la habitación hace mucho ruido y en mi caso soy muy sensible a la hora de dormir. El personal super amables, instalaciones cómodas y los shows espectaculares,,
Stayed 1 night in Sep 2025

6/10 Okay

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Language barrier was an issue and electric at resort was out for an hour day 1 and 3 hours day 2
Stayed 3 nights in Sep 2025

4/10 Poor

maria

Liked: Cleanliness, property conditions & facilities
Limited options for dining
Stayed 5 nights in Aug 2025

8/10 Good

sasha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wish there was more international food
Stayed 2 nights in Aug 2025

10/10 Excellent

Raybel A.

Stayed 2 nights in Aug 2025

6/10 Okay

Joseph

Travelled with partner
The beachfront area was absolutely stunning: clear water and not too much seaweed - they did a good job of controlling it. The pool areas were nice too - never overcrowded. As for the property, it was decent: didn’t care for our room and probably should have asked for another one (it was on the back side and then we heard dogs barking). The dining options were VERY limited: not sure if it was different if you went to the specialized restaurants. If you’re vegan, a picky eater or a vegetarian you might struggle. At one point, we ended up just eating fruit. The worst part is the vendors who try to sell you excursions, cigars, massages, and just any goods in general. It’s frustrating because they are relentless and you’re just trying to enjoy your vacation. I wish the resort didn’t allow them on the beachfront area. They should be limited to the lobby area. They need to understood no means no. Overall, we had a nice time - any break from everyday life is a good thing.
Stayed 3 nights in Aug 2025

2/10 Terrible

Yesenia

Stayed 4 nights in Aug 2025

10/10 Excellent

Donaldo

Liked: Cleanliness
Stayed 4 nights in Aug 2025

6/10 Okay

Judith

Liked: Staff & service
The place has a lot of potential. The bathroom needs some upgrade. Gastronomy is okay. However, it will be great to introduce tourist what the Dominican food is about like fried fish, stew goat and
Stayed 4 nights in Aug 2025

8/10 Good

FELIX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was dirty with sargasso probably if we go in another time will be better. But for these days we couldn’t get into the water. I was disappointed about it and the smell was awful, also the resort is not 100% free of smoke. For me too much alcohol and smocking allowed in all areas.
Stayed 3 nights in Aug 2025

2/10 Terrible

Figen

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
I dont like it.
Stayed 4 nights in Aug 2025

10/10 Excellent

Justa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is Exelente
Stayed 3 nights in Jul 2025

10/10 Excellent

Roxanne, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except the check-in was terrible, not organized and so long time to do the process.
Stayed 2 nights in Jun 2025

8/10 Good

sasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just a little bit more International Food I love the fact that you have gluten free and your alcohol could be a little stronger
Stayed 1 night in Aug 2025

2/10 Terrible

JEFFRY

Stayed 2 nights in Aug 2025

8/10 Good

Jose, Vienna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a lot of chaos at check-in. They need to be more organized when many tourists arrive.
Stayed 3 nights in Aug 2025

4/10 Poor

Channing

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Resort with Motel Vibes

A ghetto resort. The staff is not welcoming. They are unorganized and extremely slow with check-in and check-out. I gave two stars because the price was an extremely affordable for an all inclusive resort. I was staying at the Paradisus Palma Real Resort and thought to check this resort out our last night since it was a little closer to the airport and a few festivities we wanted to indulge in. Paradisus resort was 10/5. This resort was 2/5 and here's why: The hotel does not have elevators. The room was not clean. The resort does not treat the grounds for mosquitoes. We killed 8 bugs in our room in a span of 14 hours. The food was beyond disgusting. The resort was incredibly noisy. The toilet did not work properly and plumbing backed up. Bathrooms smell like porter potty. The phone in the bedroom did not work and management did not care. The shower was nasty. The pictures on the wall were not aligned. The room clearly had not be dusted in some time. The vent was extremely dirty. Room smelled like cigarettes. The fridge was lightly stocked. The bellhop never came to get our luggage to leave. Bed was clean. The room had AC. Bed was decent sleeping wise. Terrible experience honestly. But hey you get what you pay for. I would NEVER in my life come back to this hotel. I WILL DEFINITELY BE BACK AT PARADISUS PALMA REAL RESORT.
Stayed 1 night in Aug 2025

10/10 Excellent

Gabriel Moises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Vicinei

Overall a good experience. Staff were friendly and helpful.
Stayed 7 nights in Aug 2025