6/10 Okay
Deborah
Travelled with family
9 Feb 2026
Liked: Cleanliness, property conditions & facilities
The grounds are beautiful/kept immaculate.
The beach is lovely, there are lifeguards and security which is great.
The food is the downfall of the resort. Breakfast is good, but the lunches and specifically dinners, are poor. The Italian restaurant isn’t really Italian, for example and much of it was inedible. The Japanese restaurant, Kyoto, they use the same utensils to cook the vegetables and all of the raw meats. They all do it, not just one station. They’re not trained nor heard about cross-contamination. This happened both nights we were there AND was happening when we were there pre-COVID.
The food servers are good, keep things cleared and attention to customers is solid. The language challenge of not speaking more English affects service/food not arriving as requested/required.
Our Customer Service experience was very poor. We asked repeatedly to speak to the Director - Cesar and instead got several gatekeepers. This certainly didn’t help to resolve our issue and has left a poor experience overall (the room shower drain flooded, the air conditioner wasn’t working well, we were constantly calling housekeeping for missing items - including no bedding for the family bed, no water, the safe constantly not working and more). These things take time to mess with and affect one’s stay. My mobility and my friend’s mobility are challenged. We told them at the Reception check in that we needed to be close to restaurants. We were put in the farthest building!!! Painful.
Deborah
Stayed 9 nights in Jan 2026
