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Barceló Bávaro Palace - All Inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor pools

Photo gallery for Barceló Bávaro Palace - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Property video
Panoramic Suite, Sea View (Premium Level Room)
Golf
Junior Suite, Sea View (Premium Level)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Parking included
The current price is AU$803
includes taxes & fees
2 Mar - 3 Mar

Explore the area

View map
Carretera Bávaro Km. 1, Playa Bávaro, Punta Cana, La Altagracia, 23301
  • Place, The Lakes Barcelo Bavaro Golf Course
    ‪9 min walk‬
  • Place, Bavaro Beach
    ‪11 min walk‬
  • Place, Cocotal Golf and Country Club
    ‪3 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪30 min drive‬

Room options

View all photos for Family Room

Family Room

Family Room

8.2 out of 10
Very good
(58 reviews)
  • 59 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Family Duplex

Family Duplex

Family Duplex

8.4 out of 10
Very good
(53 reviews)
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Family Premium Level)

Junior Suite (Family Premium Level)

Junior Suite (Family Premium Level)

7.6 out of 10
Good
(8 reviews)
  • 96 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite

8.2 out of 10
Very good
(355 reviews)
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

8.2 out of 10
Very good
(188 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Sea View (Premium Level Room)

Suite, Sea View (Premium Level Room)

Suite, Sea View (Premium Level Room)

9.4 out of 10
Exceptional
(18 reviews)
  • Sea view
  • 119 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Panoramic Suite, Sea View (Premium Level Room)

Panoramic Suite, Sea View (Premium Level Room)

Panoramic Suite, Sea View (Premium Level Room)

7.2 out of 10
Good
(5 reviews)
  • Sea view
  • 127 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Sea View (Premium Level)

Junior Suite, Sea View (Premium Level)

Junior Suite, Sea View (Premium Level)

7.6 out of 10
Good
(31 reviews)
  • Sea view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Family Premium Level - 4A1C)

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite (Family Premium Level - 4A1C)

  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite (Family Premium Level - 3A2C)

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite (Family Premium Level - 3A2C)

  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite (Family Premium Level - 2A3C)

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite (Family Premium Level - 2A3C)

  • Sleeps 5
  • 1 King Bed

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About the area

Punta Cana

You'll be connected to the convention centre at Barceló Bávaro Palace - All Inclusive, and within just a 15-minute stroll of Bavaro Beach and Barceló Bávaro Convention Center. Highlights at this luxury property include 7 restaurants, 4 outdoor swimming pools and a full-service spa. .A relaxing day at Barcelo U Spa can include beachside massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The buffet restaurant, Miramar Buffet, serves international cuisine and is open for breakfast, lunch and dinner. With 4 poolside bars and 8 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 4 outdoor tennis courts and golf course. 123786 square feet (11500 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find a water park, a nightclub and free Wi-Fi in public areas. Free buffet breakfast is available daily between 6:30 AM and 11:00 AM. There's also free self parking, along with the convenience of an area shuttle. .Attractions within a 10-minute drive of this 4.5-property class Bávaro property include Cocotal Golf and Country Club and Downtown Punta Cana.

What's nearby

  • Barceló Bávaro Convention Center - 1 min walk - 0.0 km
  • The Lakes Barcelo Bavaro Golf Course - 9 min walk - 0.8 km
  • Bavaro Beach - 11 min walk - 1.0 km
  • Cocotal Golf and Country Club - 3 min drive - 1.6 km
  • Fun Republic - 4 min drive - 1.9 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 24 min drive

Restaurants

  • ‪Miramar - ‬11 min walk
  • ‪Jellyfish Beach Restaurant - ‬8 min drive
  • ‪La Brisa - ‬6 min walk
  • ‪Coral Sea Food - ‬11 min walk
  • ‪La Piña - ‬4 min walk

About this property

Barceló Bávaro Palace - All Inclusive

Luxury property on the beach, with 4 outdoor pools
Barceló Bávaro Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Summer fun is a breeze at Barceló Bávaro Palace - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 4 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 4 poolside bars and 8 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. Free self parking is available.

This 4.5-star Punta Cana property is smoke free.

  • 1402 guestrooms or units
  • 4 levels
  • 6 buildings
  • 7 dining venues
  • 4 bars by the pool
  • 8 bars or lounges
  • Conference rooms
  • 123786 sq ft of conference space
  • 11500 sq. m of conference space
  • Built in 2010
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Barceló Bávaro Palace - All Inclusive offers 1402 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas and includes dining tables. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Barcelo U Spa has 17 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub and Turkish bath/hammam. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 4 poolside bars
  • 7 restaurants
  • 8 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Kyoto
  • La Dolce Vita
  • La Fuente
  • Miramar Buffet
  • Santa Fe Steak House

Things to do

  • 18-hole golf course
  • 4 outdoor pools
  • 4 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf
  • Golf lessons
  • Gym
  • Kayaking
  • Mini golf
  • Motor boating
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Water park
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (123,786 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a regional park
  • On a lake
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Turkish bath

Accessibility

  • Lift
  • Tile flooring in room

More

  • 4 floors
  • 6 buildings
  • Banquet hall
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Eurocard. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

All Inclusive Deluxe
Barceló Bávaro Palace Deluxe
Barceló Bávaro Palace Deluxe All Inclusive
Barceló Bávaro Palace Deluxe All Inclusive Punta Cana
Barceló Bávaro Palace Deluxe Punta Cana
Barceló Palace Deluxe
Deluxe All Inclusive
Palace Deluxe
Barceló Bávaro Palace All Inclusive Punta Cana
Barceló Bávaro Palace All Inclusive
Barceló Bávaro Palace Punta Cana
Barceló Bávaro Palace
Barcelo Bavaro Palace Deluxe Hotel Punta Cana
Barceló Bávaro Palace All Inclusive All-inclusive property
Barceló Bávaro Inclusive incl
Barceló Bávaro Palace - All Inclusive Punta Cana
Barceló Bávaro Palace - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Barceló Bávaro Palace - All Inclusive?

Barceló Bávaro Palace - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Barceló Bávaro Palace - All Inclusive?

As of 15 Feb 2026, prices found for a 1-night stay for 2 adults at Barceló Bávaro Palace - All Inclusive on 2 Mar 2026 start from AU$803.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Barceló Bávaro Palace - All Inclusive?

Yep, Barceló Bávaro Palace - All Inclusive has a free self car park.

Are there any beaches close to Barceló Bávaro Palace - All Inclusive?

Yep, Barceló Bávaro Palace - All Inclusive is a short 12-minute walk from Bavaro Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find motor boats.

Is there a spa on site at Barceló Bávaro Palace - All Inclusive?

Yep, Barcelo U Spa is available for guests. It has a hot tub, a sauna, a mud bath and hot springs. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Barceló Bávaro Palace - All Inclusive have a pool?

Yep, and guests love it! Barceló Bávaro Palace - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Barceló Bávaro Palace - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Barceló Bávaro Palace - All Inclusive?

Barceló Bávaro Palace - All Inclusive features a private beach, 4 poolside bars and 4 outdoor pools. All guestrooms come with premium bedding and 24-hour room service.

What makes Barceló Bávaro Palace - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Barceló Bávaro Palace - All Inclusive.

Is Barceló Bávaro Palace - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Barceló Bávaro Palace - All Inclusive is a hit with families.

Does Barceló Bávaro Palace - All Inclusive serve breakfast?

You bet, complimentary buffet breakfast is offered daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Barceló Bávaro Palace - All Inclusive?

No, Barceló Bávaro Palace - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Barceló Bávaro Palace - All Inclusive?

Relax with a coldie at the 4 poolside bars or 8 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Barceló Bávaro Palace - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Barceló Bávaro Palace - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Barceló Bávaro Palace - All Inclusive?

Yep, Barceló Bávaro Palace - All Inclusive has an 18-hole golf course. Golf lessons, mini golf and a golf pro shop are available.

Barceló Bávaro Palace - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 2707 out of 5505 reviews
Rating 8 - Good. 1236 out of 5505 reviews
Rating 6 - Okay. 806 out of 5505 reviews
Rating 4 - Poor. 382 out of 5505 reviews
Rating 2 - Terrible. 374 out of 5505 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Rosa

Travelled with partner
Disliked: Cleanliness
room was okay but hotel is not the same anymore bathroom really dirty , services okay
Stayed 3 nights in Nov 2025

10/10 Excellent

Jeizy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
He viajado en dos ocasiones a RD y es una lástima que no tengan música tipica o actividades que representen la cultura del país. Ni tan siquiera la mûsica en la piscina. Pero todo lo demâs excelente.
Stayed 3 nights in Oct 2025

10/10 Excellent

Micaela Canapa De

Travelled with family
Liked: Amenities
Majority of the staff was friendly. Rooms were spacious.
Stayed 5 nights in Nov 2025

2/10 Terrible

Chantel

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness
Staff was very rude, no one smiled ever, food was gross
Stayed 7 nights in Nov 2025

2/10 Terrible

Chantel

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness
The staff were rude the whole time is was a surprise if someone on the staff smiled the food was terrible and the drinks were watered down. Room was okay at best. One out of the two pools were closed.
Stayed 10 nights in Nov 2025

10/10 Excellent

DANIEL

Stayed 3 nights in Nov 2025

10/10 Excellent

Chad

Stayed 4 nights in Oct 2025

10/10 Excellent

Heidy López

Stayed 3 nights in Oct 2025

10/10 Excellent

Marcelino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Barcelo Barvaro Palace was a great resort to stay and relax. The pool was awesome. And Patricio cimili was extremely helpful with all my questions and went out of his way to help us.
Stayed 6 nights in Nov 2025

10/10 Excellent

Jorge

Liked: Cleanliness, property conditions & facilities
Very good
Stayed 5 nights in Oct 2025

8/10 Good

Mary, Brooklyn

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, room was really nice, lots of activities for different ages. Beach was right there, pool was clean. Food is just okay and drinks are watered down. But would return.
Stayed 3 nights in Oct 2025

6/10 Okay

kevin

Cleaness of room excellant
Stayed 7 nights in Oct 2025

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked this hotel very much,stayed two times and definitely come back
Stayed 6 nights in Oct 2025

4/10 Poor

Emmanuel

Travelled with group
Liked: Cleanliness
Eventhough reception is huge with multiple lanes check-in was exremly teadious around and hour plus give or take. WiFi was unstable and slow accross hotel (Lobby, Buffett, Room, Pool area, Beach), sewage smell accros lobby corridors and rooms toilets dont flush correctly across the hotel. Got sick on Bohio Dominicano Buffett, expired yogurt was served daily and room temperature food trays. Room was outdated with plumbing issues, shower didn't drain well and extractors not working. Lightfixtures broken.
Stayed 4 nights in Oct 2025

10/10 Excellent

Christian

Stayed 4 nights in Oct 2025

10/10 Excellent

Aurora

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Service
Stayed 7 nights in Oct 2025

6/10 Okay

Lucy

Liked: Cleanliness, amenities, property conditions & facilities
The room was in good condition and clean, the food all around was mediocre, the live shows were very nice and extremely entertaining and there is truly not a boring moment. Good staff and good spa, only disappointing aspect truly were the restaurants, nothing to write home about. Overall 3.5 out of 5. Good for the price.
Stayed 3 nights in Aug 2025

8/10 Good

CLEREMPUY

Stayed 9 nights in Oct 2025

10/10 Excellent

ROBERT E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for extended family. We loved the escape room and dining options.
Stayed 8 nights in Aug 2025

4/10 Poor

Sandra Ercilia

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
upon arrival, check in was fast, although we had a lot of inconvenience with the first 2 rooms. We got to our room we had a lot of inconvenience and were switch from room 2 times the first day. Had a really bad flood in the room. on the second day, we were switch to our 3d room, which we loved. Marcos was amazing scheduling our reservations at different restaurant. He was very attentive and super nice, helped us when we needed to get a better room and with anything we needed to make us comfortable. I think these rooms need to be updated and re-checked before people check in. We were very tired after a long flight and having to deal with moving twice the same day was very exhausting. Overall, the staff were super attentive, and cordial and the place is very beautiful and calm. Travelled with family for Birthday celebration.
Stayed 8 nights in Oct 2025

6/10 Okay

Sandra

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
upon arrival, check in was fast, although we had a lot of inconvenience with the first 2 rooms. We got to our room we had a lot of inconvenience and were switch from room 2 times the first day. Had a really bad flood in the room. on the second day, we were switch to our 3d room, which we loved. Marcos was amazing scheduling our reservations at different restaurant. He was very attentive and super nice, helped us when we needed to get a better room and with anything we needed to make us comfortable. I think these rooms need to be updated and re-checked before people check in. We were very tired after a long flight and having to deal with moving twice the same day was very exhausting. Overall, the staff were super attentive, and cordial and the place is very beautiful and calm. Travelled with family for Birthday celebration.
Stayed 1 night in Oct 2025

2/10 Terrible

Ivette

Travelled with family and small children
Liked: Cleanliness
Toilets around and on the rooms wasn't working properly. TV was not working. The food was not good. Placement of the rooms were not what we choose
Stayed 7 nights in Oct 2025

6/10 Okay

Tathiana Arivette

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The food was terrible, on every location. Coral seafood restaurant doesn't have lobster, unbelievable. The toilets on the entirely facility doesn't flushes correctly. On a group of 21 3 people was given the wrong room not what they choose. The hotel refused to fix the problem. Housekeeping don't knock the door before entering the room.
Stayed 4 nights in Oct 2025

6/10 Okay

Daniel

Travelled with family
Disliked: Amenities
Pool closes at 7pm, toilets dont flush, rooms are hot and full of mosquitos. Food at restaurants was always cold. Staff was amazing tho.
Stayed 4 nights in Oct 2025

4/10 Poor

Yazan Nasser, Olathe

Travelled with family
It all started with the lack of English speaking staff . Alcohol selection was horrible and cheap for being a Five star resort . I’ve been to plenty of resorts and never had a horrid selection of alcohol . Food was average at most . I’m actually very disappointed with this trip that I’m thinking about disputing my credit card charge for the resort that I stayed in . Expedia should bare responsible for false advertisement on this resort . Shame on you Expedia and I will consider booking my next trip thru your company .
Stayed 6 nights in Oct 2025