Bakour Punta Cana Suites

5.0 star property

Photo gallery for Bakour Punta Cana Suites

Aerial view
Aerial view
Private beach, white sand, sun-loungers, beach umbrellas
Beach bar
Property entrance

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$166
includes taxes & fees
22 May - 23 May

Explore the area

View map
Carretera Cabeza de Toro, Punta Cana, 23000
  • Place, Bavaro Lagoon
    ‪3 min drive‬
  • Place, Catalonia Caribe Golf Club
    ‪4 min drive‬
  • Place, Coco Bongo Punta Cana
    ‪4 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪17 min drive‬

Room options

Junior Suite 2+1

  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Junior Suite 1+0

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

Junior Suite 3+0

9.6 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

Junior Suite 2+0

9.2 out of 10
Wonderful
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Deluxe Suite 1+0

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed
  • Free Wi-Fi

Deluxe Suite 2+0

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Two Bedroom Suite 3+0

  • 2 bedrooms
  • Sleeps 3
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Two Bedroom Suite 2+0

  • 2 bedrooms
  • Sleeps 2
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Two Bedroom Suite 5+0

  • 2 bedrooms
  • Sleeps 4
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Suite Familiar (5 adultos)

  • 2 bedrooms
  • Sleeps 5
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Two Bedroom Suite 2+1

  • 2 bedrooms
  • Sleeps 3
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Two Bedroom Suite 2+2

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Two Bedroom Suite 2+3

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Two Bedroom Suite 3+2

  • 2 bedrooms
  • Sleeps 5
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Two Bedroom Suite 3+1

  • 2 bedrooms
  • Sleeps 4
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Two Bedroom Suite 4+1

  • 2 bedrooms
  • Sleeps 5
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Deluxe 2 Bedroom Suite 2+0

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 2
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Deluxe 2 Bedroom Suite 3+0

10.0 out of 10
Exceptional
(3 reviews)
  • 2 bedrooms
  • Sleeps 3
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Deluxe 2 Bedroom 4+0

  • 2 bedrooms
  • Sleeps 4
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Deluxe 2 Bedroom Suite 5+0

  • 2 bedrooms
  • Sleeps 5
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Deluxe 2 Bedroom Suite 2+1

  • 2 bedrooms
  • Sleeps 3
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Deluxe 2 Bedroom Suite 2+2

  • 2 bedrooms
  • Sleeps 4
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Deluxe 2 Bedroom Suite 2+3

  • 2 bedrooms
  • Sleeps 5
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Deluxe 2 Bedroom Suite 3+2

7.0 out of 10
Good
(2 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Deluxe 2 Bedroom Suite 3+1

  • 2 bedrooms
  • Sleeps 4
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Deluxe 2 Bedroom Suite 4+1

  • 2 bedrooms
  • Sleeps 5
  • 2 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Three Bedroom Suite 3+0

  • 3 bedrooms
  • Sleeps 3
  • 4 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Three Bedroom Suite 4+0

  • 3 bedrooms
  • Sleeps 4
  • 4 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Three Bedroom Suite 5+0

  • 3 bedrooms
  • Sleeps 5
  • 4 Large Single Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Bakour Punta Cana Suites. You'll be 3.2 km (2 mi) from Bavaro Adventure Park and 3.3 km (2.1 mi) from Cabeza de Toro Beach. Highlights at this beachfront hotel include 3 restaurants, 2 bars/lounges and a private beach. .The restaurant, Restaurante Asiático Kura, serves Asian cuisine and is open for dinner. Koral Cocktail Bar is the hotel's own cocktail bar. Enjoy the outdoor swimming pool and gym. Other amenities include free Wi-Fi in public areas, massage/treatment rooms and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 5-property class Punta Cana hotel include Downtown Punta Cana and Coco Bongo Punta Cana.

What's nearby

  • Bavaro Lagoon - 3 min drive - 3.6 km
  • Catalonia Caribe Golf Club - 4 min drive - 3.6 km
  • Coco Bongo Punta Cana - 4 min drive - 5.1 km
  • Downtown Punta Cana - 5 min drive - 5.7 km
  • Cabeza de Toro Beach - 6 min drive - 4.5 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 15 min drive

Restaurants

  • ‪Windows Restaurant - ‬4 min drive
  • ‪The Cut - ‬3 min drive
  • ‪The Win - ‬5 min drive
  • ‪Catalonia Bavaro Lobby Bar - ‬7 min drive
  • ‪Brasería Steak House - ‬4 min drive

About this property

Bakour Punta Cana Suites

Some rates at Bakour Punta Cana Suites are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with umbrellas and beach club on site (surcharge). After a day at the beach, enjoy amenities at Bakour Punta Cana Suites such as an outdoor pool and a fitness centre.

There are 3 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. Self parking is free.

This 5-star Punta Cana hotel is smoke free.

  • 73 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Beach lounge chairs
  • Umbrellas for the beach
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Garden
  • Gift shop
  • Beauty salon
  • No smoking on site
Bakour Punta Cana Suites offers 73 air-conditioned accommodations with free minibar items and a safe. Televisions come with cable channels.

Bathrooms include a shower, bathrobes, slippers and hairdryers. This Punta Cana hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can pamper themselves by indulging in the on-site spa services. There are 6 treatment rooms. Services include massages.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 15 for adults and USD 15 for children
  • 2 bars/lounges
  • 3 restaurants

Restaurants on site

  • Bakana Beach Club
  • Koral Beach Bar
  • Koral Cocktail Bar
  • Restaurante Asiático Kura
  • Sapore

Things to do

  • 18-hole adjacent golf course
  • Beach club
  • Evening entertainment
  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On a private beach

Spa

  • 6 treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • 24-hour room service
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee: USD 50 for check-in between midnight and 2:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15 for adults and from USD 15 for children
  • Late check-in fee: USD 50 for check-in between midnight and 2:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Bakour Punta Cana Suites Hotel
Bakour Punta Cana Suites Punta Cana
Bakour Punta Cana Suites Hotel Punta Cana

Frequently asked questions

Is parking available at Bakour Punta Cana Suites?

Yep, Bakour Punta Cana Suites has a free self car park.

How much does it cost to stay at Bakour Punta Cana Suites?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Bakour Punta Cana Suites on 22 May 2026 start from AU$166, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Bakour Punta Cana Suites?

The closest beach to Bakour Punta Cana Suites is Bavaro Beach (4 km).

Is there a spa on site at Bakour Punta Cana Suites?

There's no onsite spa, but this property does offer services like massages.

Does Bakour Punta Cana Suites have a pool?

Bakour Punta Cana Suites has an outdoor pool.

What luxury perks are available at Bakour Punta Cana Suites?

Bakour Punta Cana Suites features a private beach, an outdoor pool and 3 restaurants. All guestrooms come with 24-hour room service and free minibar items.

Is Bakour Punta Cana Suites family-friendly?

You bet! With amenities such as a private beach and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Bakour Punta Cana Suites is a hit with families.

Does Bakour Punta Cana Suites serve breakfast?

Yeah, buffet brekkie is available daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Bakour Punta Cana Suites?

No, Bakour Punta Cana Suites does not offer an airport shuttle service.

Is there a bar or restaurant at Bakour Punta Cana Suites?

Yep, you can grab a meal at Bakour Punta Cana Suites's onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Bakour Punta Cana Suites?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Bakour Punta Cana Suites?

No, only service animals are allowed.

Is there a golf course on site at Bakour Punta Cana Suites?

There is a golf course next to Bakour Punta Cana Suites.

Bakour Punta Cana Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 208 out of 340 reviews
Rating 8 - Good. 53 out of 340 reviews
Rating 6 - Okay. 41 out of 340 reviews
Rating 4 - Poor. 14 out of 340 reviews
Rating 2 - Terrible. 24 out of 340 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Svitlana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The food was delicious and varied. The staff was very attentive. Reception also gave us a free room upgrade, which was great. The only downside was that we couldn't swim at our beach because there were ships moored there.
Stayed 6 nights in Jan 2026

10/10 Excellent

Dorvanta

Liked: Cleanliness, amenities, property conditions & facilities
Great staff! Though our stay was short we had a good time.
Stayed 1 night in Feb 2026

8/10 Good

Louise

Clean rooms, great food and small resort so short walking distance to beach, pool, restaurants and rooms
Stayed 7 nights in Feb 2026

10/10 Excellent

deberah ann

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I normally don’t have staff clean my room… I did one day, but it is a very clean hotel lots of cleaning stuff very impressed
Stayed 7 nights in Feb 2026

4/10 Poor

Raúl

Liked: Cleanliness
Disliked: Staff & service
I don’t like This place Thea beach is bad . Food limited and no elevator for suite ..
Stayed 4 nights in Nov 2025

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
we were placed into a 3-bedroom suite which worked out great. The food was excellent and staff was very attentive. I was disappointed the resort didn't do any event for the Super Bowl. We had to watch the game in our room.
Stayed 4 nights in Feb 2026

2/10 Terrible

Verified traveller

Stayed 6 nights in Dec 2025

8/10 Good

Devin

Stayed 5 nights in Jan 2026

2/10 Terrible

Oksana, Brooklyn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This trip was meant to be a vacation, but instead it turned into an extremely distressing and unacceptable experience due to severe service failures and unsafe conditions at the hotel. Despite booking one of the most expensive room categories, the hotel failed to provide even basic amenities and services as advertised. There was no safe in the room for the first two days, and when we complained, hotel staff responded rudely, stating that since the booking was made through Expedia, we should “complain to Expedia.” We were also told that if we did not leave the hotel immediately, no complaints would be considered, which felt like coercion. We were traveling with a sick elderly father, who required his own room and private bathroom for medical and personal reasons. Due to financial limitations, relocating to another hotel was not possible. The hotel management showed complete disregard for his condition, which resulted in severe humiliation and distress. Additional serious issues include: No hot water during the entire stay Extremely poor food quality, inconsistent with the hotel’s advertised rating Almost no entertainment or activities (only 2 shows during an entire week) Only 2 public toilets for the entire hotel On the beach, there was only one restroom cabin, causing my elderly father to suffer multiple humiliating accidents while trying to reach our room The “beach” was not a beach at all, but a rocky harbor area used for ships Alcohol service was limited to local alcohol o
Stayed 7 nights in Jan 2026

6/10 Okay

Destine Rayanne

Travelled with family
Liked: Cleanliness
Staff was excellent, hotel was clean so 10/10 on that. Price was good. Cons AC doesn’t work in the bedrooms, had to be moved rooms 3 times due to things not working, was a big leak ect. This is no reflection on the staff they did everything they could quickly to make it right. I would have to say this comes down on the owner of the resort. There is NO evening entertainment even tho we were told when we got there that there would be. So for someone looking for a very quiet resort experience this would be the place. I personally wouldn’t stay again, just want to emphasize that the staff were amazing and were very accommodating in trying to ensure people where taken care of, I hope the owner of the resort takes care of all the rooms that have no AC in the bedrooms, living rooms it always worked. As well ans seeing the value of adding daily/nightly entertainment .Also only being able to get some hot water in the showers usually only worked in 1 out of the 2 bathrooms in the unit.
Stayed 7 nights in Jan 2026

8/10 Good

Shona

Stayed 8 nights in Jan 2026

6/10 Okay

Tessa Elizabeth

Travelled with group
Liked: Cleanliness, amenities
Review from America - Tennessee Our stay at Bakour Resort in Punta Cana was mixed. The resort is beautiful and the food was good — we never went hungry. Breakfast was the best meal (especially American food), and the pasta bar at lunch was excellent. We went on two excursions. One was advertised as snorkeling but was not actually snorkeling; however, it ended up being our best experience because of the staff. Baby Monkey was amazing and made it fun — if you book an excursion, ask for him. The Saona Island excursion was disappointing. We spent about 6 hours in transportation, were only on the island for about 1 hour instead of the promised 2, the boat was overcrowded, and there was very little communication in English. We were also not told to bring money for drinks. The only positive was how beautiful the beach was once we arrived. The resort staff overall were very kind. Saimy was our go-to and was great. The snack bar bartender and the woman at the front desk were wonderful. One waiter at the Asian restaurant was rude and unpleasant. Unfortunately, several room and communication issues affected our stay. The hot tub didn’t work, our bedroom light switch was broken, some outlets didn’t work, our room wasn’t cleaned daily, there was no trash can, and room service didn’t include napkins. Information about activities and amenities existed but was not clearly communicated. With better communication, excursion management, and room maintenance, this resort could be much better.
Stayed 5 nights in Jan 2026

8/10 Good

Whitney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of five spent a week at Bakour and had a truly wonderful time. Check-in was quick and easy offering drinks on arrival for us and our children. Our room, while not perfect (bathroom door would not shut, old food left in microwave, no pull-out couch despite being offered in listing) was large and spacious, comfortably fitting us all, a rare find for a larger family. Beds were comfortable, balcony was stunning, no noise from neighbours, and cleaning staff was excellent for our entire stay. We even had a sick child one evening and were given extra cleaning support, which we greatly appreciated. The resort grounds are beautiful and extremely clean. The pool was never dirty. The beach loungers show some wear and tear, but we always had plenty of spaces available to us by the pool or on the beach. The food was very fresh, flavourful, and we were consistently given new options every day. The drinks were also excellent, not syruppy like other resorts, but tasting of fresh ingredients. The coffee bar was such a treat, equipped with an espresso machine and truly talented barista. We ate at the Asian themed restaurant one evening but we preferred the buffet. The REAL winner at this resort is the service. The staff are just so incredible, capable, helpful, kind. I could go on and on. My youngest felt so comfortable here, she cried upon departure lol Perhaps not a 5 star resort, but defintiely a 5 star experience.
Stayed 7 nights in Jan 2026

2/10 Terrible

Sean

Stayed 1 night in Jan 2026

8/10 Good

Kayla Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall experience was great the food was amazing! Kimberly would worked front helped with my every need. My only dislike was at the beach people are able to sale things to you and will not leave you alone. They remember your face and say I’ll be back tomorrow if you change your mind. I just wanted to relax and enjoy the weather and the beach be those people selling things will even wake you up it was extremely annoying made me not want to go to the beach. Also the shower temperature was inconsistent first and last night was the only time I had an hot shower. Also the theme restaurants had extremely slow service I almost left a few time and go to the buffet instead for food. Those were my biggest issues other than that I had a great experience the food was lovely the scenery was night a relaxing. It was a nice relaxing resort and I’ll definitely be back!
Stayed 5 nights in Jan 2026

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I start this is not a 5* Don’t waste your money -so disappointing! the food is just about edible - you can get the basic drinks in all inclusive which are pretty good cocktails made well by the bar staff so can’t complain there. Very basic amenities and food apart from that - told they didn’t have simple things sometimes like water in the afternoon at the pool bar, no pina colado, no ice cream. Asian restaurant is the best but others not worth attending. The sea isn’t blue like other areas around although it is peaceful and less busy on the beach just not pretty or clean. Half of the staff are lovely and the other half are rude and terrible. We booked here for a Christmas trip and almost moved it was so underwhelming. It is passable but if your expecting 5 star all inclusive resort - don’t book here, I’ve stayed in better 3* and hostels. Had to ask for the room to be cleaned on numerous occasions after coming back after 5pm room still wasn’t clean. The coffee shop guy is amazing big up Wilma also Oliver and luis at the bar were very polite attentive and helpful. Leonardo also stood out so helpful lovely and hard working. Also big shoutout to LeBron and rafael - these people made our stay the best it could be but they could only work with what they had.
Stayed 8 nights in Dec 2025

10/10 Excellent

Luan

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel! Couldn’t ask for anything better during our short stay
Stayed 1 night in Jan 2026

4/10 Poor

Rudra, Mississauga

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The cleaning staff didn't come for the last 4 days of our trip, despite repeated requests. Also, the HVAC in our room froze and stopped working for 3 days. Another guest's room was burglarized by the cleaning staff, probably explaining why they weren't cleaning our room. We were promised compensation from the resort, which never materialized. Won't go back, despite it being an attractive resort.
Stayed 7 nights in Jan 2026

2/10 Terrible

Lesia

Travelled with family
We booked and paid for two rooms only to find out at 11:30 pm there was no rooms. We booked and paid around 1 hour earlier. Hotel staff would do nothing for us as we booked through Expedia .
Stayed 1 night in Jan 2026

2/10 Terrible

Sachin

They overbooked many rooms
Stayed 1 night in Jan 2026

2/10 Terrible

Sheldon

Stayed 1 night in Jan 2026

2/10 Terrible

Maribel Jacobo

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel ever, they want to charge you for everything even tho hotel is supposed to be all inclusive. All dirty and nothing is working, food sucks, only 1 or 2 restaurant working. The worse ... the only good reviews that the hotel has are due to employees taking their guests's phone at the bar and made the reviews themself... complete scam ....
Stayed 2 nights in Dec 2025

8/10 Good

Marvin

Travelled with partner
Stayed 4 nights in Dec 2025

10/10 Excellent

Aaliyah

Stayed 5 nights in Jan 2026

10/10 Excellent

Ashiek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great staff, great food
Stayed 4 nights in Sep 2025