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Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated

5.0 star property
Luxury property on the beach, with 2 outdoor pools
VIP Access

Photo gallery for Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated

Terrace/patio
Lobby
7 restaurants, dinner served, international cuisine
2 outdoor pools, pool umbrellas
7 restaurants, dinner served, international cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Breakfast included
  • Housekeeping
  • Gym

Explore the area

View map
Arena Gorda Macao, Punta Cana, La Altagracia, 23000
  • Arena Gorda Beach
    ‪10 min walk‬
  • Iberostar Golf Course
    ‪5 min drive‬
  • Cana Bay Golf Club
    ‪8 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬

Room options

View all photos for Junior Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Junior Suite Deluxe

8.4 out of 10
Very good
(83 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Deluxe Swim Up)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Junior Suite Deluxe

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Deluxe Swim Up)

Highlights

Balcony
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Deluxe Swim Up)

Highlights

Balcony
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Deluxe Swim Up)

Highlights

Balcony
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Junior Suite Deluxe

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Junior Suite Deluxe

8.0 out of 10
Very good
(11 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated. Within just a 15-minute stroll, you'll find Arena Gorda Beach and Punta Blanca Golf Course. Highlights at this all-inclusive property include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Bahia Spa can include hot stone massages, sports massages and detox wraps along with aromatherapy and reflexology. The buffet restaurant, Caney, serves international cuisine. With 6 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and nightclub. Business amenities include a meeting room and a business centre. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Bávaro property include Cana Bay Golf Club and Iberostar Golf Course.

What's nearby

  • Arena Gorda Beach - 10 min walk - 0.8 km
  • Punta Blanca Golf Course - 14 min walk - 1.2 km
  • Iberostar Golf Course - 5 min drive - 2.4 km
  • Cana Bay Golf Club - 8 min drive - 3.6 km
  • Cortecito Beach - 10 min drive - 4.9 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 32 min drive

Restaurants

  • ‪Las Olas - ‬7 min walk
  • ‪Mikado - ‬8 min walk
  • ‪Maiko - ‬9 min walk
  • ‪Sports Bar At Ambar - ‬7 min walk
  • ‪Restaurante Bugambilia - ‬9 min walk

About this property

Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated

Luxury property on the beach, with 2 outdoor pools
Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a children's pool and outdoor tennis courts. Free self parking is available.

This 5-star Punta Cana property is smoke free.

  • 570 guestrooms or units
  • 3 levels
  • 5 buildings
  • 7 dining venues
  • 6 bars or lounges
  • Built in 2009
  • Buffet breakfast (free)
  • Nightclub
  • Karaoke
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • 1 conference room
  • Swim-up bar
Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated offers 570 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This accommodation has separate dining areas and is furnished with double sofa beds. A pillow menu is available. 40-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Bahia Spa. Services include hot stone massages, sports massages, facials and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 6 bars/lounges
  • 7 restaurants
  • A beach bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caney
  • Naan
  • Rodizio
  • Taino
  • Yurta

Things to do

  • 2 outdoor pools
  • Basketball
  • Beach volleyball
  • Bicycles
  • Bodyboard
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free water park
  • Full-service spa
  • Gym
  • Karaoke
  • Kayaking
  • Library
  • Mini golf
  • Nightclub
  • Outdoor tennis court
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free water park access
  • In-room cot
  • In-room sofa bed
  • Laundry facilities
  • Mini golf
  • Separate in-room dining area
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • 5 buildings
  • Banquet hall
  • Built in 2009
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Bahia Principe Luxury Esmeralda
Esmeralda All Inclusive
Esmeralda Bahia
Luxury Bahia Principe Esmeralda
Luxury Bahia Principe Esmeralda All Inclusive
Luxury Bahia Principe Esmeralda All Inclusive Punta Cana
Luxury Bahia Principe Esmeralda Punta Cana
Luxury Esmeralda Bahia Principe
Luxury Principe Esmeralda
Principe Esmeralda
Bahia Principe Esmeralda Incl

Frequently asked questions

What is the cancellation policy at Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated?

Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated?

Yep, Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated has a free self car park.

Are there any beaches close to Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated?

Yep, Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated is a short 10-minute walk from Arena Gorda Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated?

Yep, Bahia Spa is available for guests. You'll enjoy heaps of services like detox wraps, body scrubs and facials, as well as hot stone massages.

Does Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated have a pool?

Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated?

Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated features 2 outdoor pools, a full-service spa and a nightclub. All guestrooms come with Private jetted baths, 24-hour room service and dining areas.

What makes Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated a romantic place to stay?

Pool-view dining and a bar, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated.

Is Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated family-friendly?

You bet! With amenities such as a children's pool and free water park access, as well as free infant beds in the guestrooms, it's no surprise that Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated is a hit with families.

Are there hot tubs in the rooms at Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated?

No, but there are Jetted bath in the guestrooms.

Does Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated serve breakfast?

Yeah, free buffet brekkie is offered daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated?

No, pets are not allowed.

Is there a golf course on site at Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated?

There isn't one on site, but Punta Blanca Golf Course is a short 13-minute walk away.

Reviews

Bahia Principe Luxury Esmeralda - All Inclusive - Newly Renovated Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 548 out of 1003 reviews
Rating 8 - Good. 208 out of 1003 reviews
Rating 6 - Okay. 114 out of 1003 reviews
Rating 4 - Poor. 64 out of 1003 reviews
Rating 2 - Terrible. 69 out of 1003 reviews

Reviews

10/10 Excellent

Yekaterina

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love this place. Been here twice and I never go back to any resort more than once ! It’s so cozy and convenient. Food is delicious. Pools are great drinks are amazing. Beach and pool are adjacent to eachother no need to walk far. The staff is friendly and just overall vibe is perfect. Kids have fun as well. They have water slides and little canoes for kids to ride in the pool. And nightly entertainment. I have no complaints. All restaurants are directly next to each other and if you want more options you’re able to take the trolley to the sister resorts and eat there. I highly recommend this place.
Stayed 6 nights in Jun 2025

8/10 Good

NADYA

Liked: Cleanliness, property conditions & facilities
We are a couple who were in Bahia principal luxury Esmeralda in the first week of June. We really liked the resort. New beautiful room, delicious varied food in the restaurants, very friendly and attentive staff. The reason why we do not give the highest score is not quite correct information from the company that carried out the transfer from the resort to the airport. The fact is that according to the existing rules in Bahia, transport companies can only pick up guests from Fantasia or Turquesa, if you do not live there, then you need to go there. If you are not correctly informed, and you find yourself in the wrong place, then the transport company simply leaves without you. Which is what happened in our case. And one more small addition. Unfortunately, during our stay there was a lot of seaweed. It was impossible to go into the water. The resort tried very hard to improve the situation, cleaning machines worked even at night. We understand that this is nature and it is necessary to take this factor into account when planning a trip.
Stayed 8 nights in May 2025

10/10 Excellent

Natalia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of vacationing at this property, and the experience was truly exceptional. The staff provided outstanding service throughout our stay, always attentive and welcoming. The variety and quality of the food exceeded our expectations, offering something enjoyable for everyone. The surrounding area was beautiful and ideal for a relaxing getaway, and the children's park was a wonderful addition that kept the little ones entertained. Every aspect of our stay reflected excellent care and attention to detail. We are already planning to return, as our experience was nothing short of amazing.
Stayed 4 nights in Jun 2025

6/10 Okay

Venus

Stayed 6 nights in May 2025

10/10 Excellent

Ma Evelyn Valenzuela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the beach for swimming, walking and relaxation. And of course drinks and eats. There is also 2 big swimming pools and jacuzzi. Staffs are very friendly. The place is clean and safe. We enjoyed it and recommended to our friends and who already book this November. Yey!
Stayed 7 nights in May 2025

10/10 Excellent

Sutharsan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing. Luis at guest experience was very helpful throughout the entire trip. He went above and beyond when it came to answering questions and providing resort information. Kalvin at the bar on the weekends was an amazing bartender. Very friendly and welcoming. Overall the staff was very friendly and will be the reason for me returning to this resort. Cleanliness of utensils at the restaurants should be better. The Italian, Dominican, and Mongolian a la carte were amazing. We did not enjoy the Brazilian as much and did not have a chance to try Indian. The seaweed on the beach was not pleasant at all. It was an eyesore and did not make the swimming in the beach enjoyable.
Stayed 5 nights in May 2025

10/10 Excellent

Marisol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and friendly staff
Stayed 3 nights in May 2025

10/10 Excellent

Alyssa Marie

Stayed 5 nights in May 2025

10/10 Excellent

SEONGMIN

Stayed 5 nights in May 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the hotel. The staff is amazing !!!
Stayed 3 nights in May 2025

10/10 Excellent

Liudmila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in May 2025

10/10 Excellent

Drivalda Rrahmani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. We will recommend it to our friends.
Stayed 6 nights in May 2025

10/10 Excellent

Max

Stayed 3 nights in May 2025

6/10 Okay

Emily

Landcruise!
Stayed 5 nights in Mar 2025

10/10 Excellent

Shivani

Stayed 3 nights in May 2025

10/10 Excellent

Carlos D, JUNCOS

Stayed 5 nights in May 2025

10/10 Excellent

Carlos D, JUNCOS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Animation
Stayed 5 nights in May 2025

6/10 Okay

Titilolaoluwa

Liked: Amenities, property conditions & facilities
This property was okay. However they need to work on their service response. Whenever you call the front desk or reception for something, it took way too long for them to respond, sometimes they never show up with that you need. 1. My first night there the bathroom smelled funny even after many attempts to clean it I stay in room 93001. 2. I couldn’t figure out how to get the main shower to work on my first night there, I asked for someone to come and check it out because I initially thought it wasn’t broken. No one came until the next morning when I started to make a fuss and get very upset. I was a solo female traveller now imagine, if I had a safety concerns there would be no one will there to help out 3. Everyday housekeeping will clean the room and not restock my towels, supplies or bathrobe. I had to call the front desk for towels and they either took very long to bring one for me or they never brought it for me 4 . On my last day at the result by airport shuttle was scheduled to come to the resort at 10:55 am. I had called the front desk at approximately 10:20 to come and help me carry my bags and for the check out. I called three different times but no one came to assist me. I had to drag my bags myself to the front desk to check out and they still wasted my time at the front desk, I almost missed my airport shuttle 4. I have to say tho some of the staff were really nice especially on my first day when I had left my bag on the shuttle bus. They were supporti
Stayed 4 nights in May 2025

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the overall experience. It was clean and the staff was great. The beach and pools were awesome. We felt the food could have been better. Also that the private pools were dirty from pigeon poop. We also think there should’ve been more options for English television.
Stayed 6 nights in May 2025

8/10 Good

Walter

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful rooms, the food at the specialty restaurants was impeccable!! It was so good that I'm looking to go back within the next 3-6 months
Stayed 5 nights in May 2025

4/10 Poor

Chetan

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was incredible, specially Danilo and Hector. Activities were well-planned. Bed in the room was very uncomfortable, not able to have sound sleep. Lot of mosquitos, also had encounter with roaches. On main website, it is mentioned unlimited dinners at the restaurants. But we were only provided set number of reservations as per nights of stay. We were there 4 nights and could reserve only 4 reservations. This is the only resort that clearly mentions 'UNILIMITED DINNERS' but still fails to act on it. Every other resort clears describes 1 reservation per day allowed, we went through with Bahia just because we thought they had more flexibility in choosing what we can eat with no restrictions but that was not the case. It is very difficult to get dinner reservations, most of the restaurants are completely full for week in advance and you get very limited choices. Food was standard at par at the buffet. There was minimal change in the buffet on daily basis. Buffet gets boring when you repeatedly eat the same dishes every day. Fruits were lacking, mangoes were not readily available. Other fruits were sub-standard quality, sometimes not ripe.
Stayed 4 nights in May 2025

10/10 Excellent

Christian

Stayed 5 nights in May 2025

4/10 Poor

daniela alejandra

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2025

4/10 Poor

TraceyAnn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
During my recent stay, I found several aspects of the property to be commendable. The amenities were well-maintained, and I especially appreciated that the pool remained at a comfortable temperature even on windy days. The grounds were clean, and the staff I encountered were generally polite and courteous. However, there were a few significant issues that detracted from my overall experience. Upon arrival, I noticed a persistent sewer-like odor in both the hallway and my room. Despite multiple attempts to resolve the matter—through calls to the concierge, discussions with the manager, and messages via the hotel chat service—the issue remained unresolved. As someone who is currently pregnant, the air quality in the room made it difficult to breathe comfortably, particularly at night, which greatly affected my stay. Communication with hotel staff also left much to be desired. On the evening of my daughter’s birthday, I had reserved a space at the on-site restaurant. Unfortunately, the service was subpar; the staff made us feel like an inconvenience rather than welcomed guests. It was a disappointing experience, and I regretted choosing that venue to celebrate such a special occasion. While the hotel has potential, the unresolved maintenance issues and lack of responsive service significantly impacted what could have been a pleasant stay.
Stayed 4 nights in May 2025

10/10 Excellent

Amritpal

Travelled with family and small children
Liked: Cleanliness, amenities
Overall great place to stay. The service was top notch. Everyone was extremely helpful and friendly. Clean and well kept building, pools and buffet areas. We are already planning another vacation here for next year. 10/10
Stayed 5 nights in May 2025