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Bahia Principe Escape Bouganville - Adults Only - All Inclusive

4.5 star property

Photo gallery for Bahia Principe Escape Bouganville - Adults Only - All Inclusive

Aerial view
Property video
2 outdoor pools, pool umbrellas, pool loungers
View from room
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included

Explore the area

View map
Carretera San Pedro de Macoris-La Romana, Km 12, Ramón Santana, La Romana, 2200
  • Place, PGA Ocean's 4 Golf
    ‪4 min walk‬
  • Place, Bahia Mall
    ‪4 min drive‬
  • Place, Farmarax
    ‪4 min drive‬
  • Airport, La Romana (LRM-La Romana Intl.)
    ‪28 min drive‬

Room options

View all photos for Junior Suite (Deluxe)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Deluxe)

8.8 out of 10
Excellent
(242 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite, Oceanfront (Deluxe)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe)

8.2 out of 10
Very good
(35 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Deluxe)

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite (Deluxe)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Deluxe)

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Deluxe Pool Side)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Deluxe Pool Side)

8.6 out of 10
Excellent
(39 reviews)
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite (Deluxe Pool Side)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Deluxe Pool Side)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite, Oceanfront (Deluxe)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Deluxe Pool Side)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Deluxe Pool Side)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Deluxe)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Deluxe)

  • Garden view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Deluxe Pool Side)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Deluxe Pool Side)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Deluxe)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Deluxe)

8.4 out of 10
Very good
(21 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe)

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Deluxe Pool Side)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Deluxe Pool Side)

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

About the area

El Soco

A luxury stay in Ramón Santana awaits you at Bahia Principe Escape Bouganville - Adults Only - All Inclusive. You'll be within a 10-minute walk of PGA Ocean's 4 Golf and 2.6 km (1.6 mi) from Bahia Mall. Highlights at this all-inclusive property include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing day at Bahia Spa can include hot stone massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Jazmin, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 10 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find umbrellas, and enjoy the 2 outdoor tennis courts and golf course. Business amenities include a meeting room and a business centre. Plus you'll find free Wi-Fi in public areas, a gym and a sauna. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4.5-property class Ramón Santana property, you'll be 39.8 km (24.7 mi) from Casa de Campo Marina.

What's nearby

  • PGA Ocean's 4 Golf - 4 min walk - 0.4 km
  • Bahia Mall - 4 min drive - 2.7 km
  • Farmarax - 4 min drive - 2.7 km
  • La Romana Port - 28 min drive - 33.1 km
  • Casa de Campo Marina - 36 min drive - 46.5 km

Getting around

  • La Romana (LRM-La Romana Intl.) - 29 min drive

Restaurants

  • ‪Lobby Bar Tamarindo - ‬1 min walk
  • ‪Il Capriccio - ‬3 min walk
  • ‪El Pescador - ‬3 min walk
  • ‪Rodizio Las Corales - ‬2 min walk
  • ‪Pool Bar - ‬2 min walk

About this property

Bahia Principe Escape Bouganville - Adults Only - All Inclusive

Bahia Principe Escape Bouganville - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Summer fun is a breeze at Bahia Principe Escape Bouganville - Adults Only - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 10 bars/lounges. Public spaces have free WiFi. This Colonial property also offers outdoor tennis courts, a steam room and a fitness centre. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Ramón Santana property.

  • 1 building
  • 134 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars by the pool
  • 10 bars or lounges
  • Built in 2012
  • Buffet breakfast (free)
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • 1 conference room
Bahia Principe Escape Bouganville - Adults Only - All Inclusive offers 134 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Rooms open to balconies or patios. This accommodation offers separate sitting areas and includes day beds. A pillow menu is available. LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Bahia Spa has couples treatment room(s). Massages are available on the beach and in the spa. Other services include hot stone massages, facials and body wraps. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 10 bars/lounges
  • 2 poolside bars
  • 6 restaurants
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Burguer Principe
  • Don Pablo
  • Jazmin
  • Rodizio Los Corales
  • Takara

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 9-hole golf course
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bodyboard
  • Canoeing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Kayaking
  • Mini golf
  • Sailing
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkelling
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Colonial architecture
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Bahia Principe Escape Bouganville - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and Diners Club. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bahia Bouganville
Bahia Principe Bouganville
Bouganville Bahia Principe
Luxury Bahia Bouganville
Luxury Bahia Principe Bouganville Hotel
Luxury Bahia Principe Bouganville Hotel La Romana
Luxury Bahia Principe Bouganville La Romana
Luxury Bouganville
Luxury Bahia Principe Bouganville Adults All Inclusive La Romana

Frequently asked questions

What is the cancellation policy at Bahia Principe Escape Bouganville - Adults Only - All Inclusive?

Bahia Principe Escape Bouganville - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Bahia Principe Escape Bouganville - Adults Only - All Inclusive?

Yep, Bahia Principe Escape Bouganville - Adults Only - All Inclusive has a free self car park.

Are there any beaches close to Bahia Principe Escape Bouganville - Adults Only - All Inclusive?

The closest beach to Bahia Principe Escape Bouganville - Adults Only - All Inclusive is Bayahibe Beach (37.1 km).

Is there a spa on site at Bahia Principe Escape Bouganville - Adults Only - All Inclusive?

Yep, Bahia Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Bahia Principe Escape Bouganville - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Bahia Principe Escape Bouganville - Adults Only - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Bahia Principe Escape Bouganville - Adults Only - All Inclusive?

Bahia Principe Escape Bouganville - Adults Only - All Inclusive features a private beach, 2 poolside bars and 2 outdoor pools. All guestrooms come with 24-hour room service and free minibar items.

What makes Bahia Principe Escape Bouganville - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Bahia Principe Escape Bouganville - Adults Only - All Inclusive.

Is Bahia Principe Escape Bouganville - Adults Only - All Inclusive family-friendly?

No, Bahia Principe Escape Bouganville - Adults Only - All Inclusive is an adults-only property.

Does Bahia Principe Escape Bouganville - Adults Only - All Inclusive serve breakfast?

You bet, complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Bahia Principe Escape Bouganville - Adults Only - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Bahia Principe Escape Bouganville - Adults Only - All Inclusive?

Relax with a coldie at the 2 poolside bars or 10 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Bahia Principe Escape Bouganville - Adults Only - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Bahia Principe Escape Bouganville - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Bahia Principe Escape Bouganville - Adults Only - All Inclusive?

Yep, Bahia Principe Escape Bouganville - Adults Only - All Inclusive has a 9-hole golf course. You will also find mini golf.

Bahia Principe Escape Bouganville - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1703 out of 2704 reviews
Rating 8 - Good. 539 out of 2704 reviews
Rating 6 - Okay. 265 out of 2704 reviews
Rating 4 - Poor. 99 out of 2704 reviews
Rating 2 - Terrible. 98 out of 2704 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Janet E, Sinclairville

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Excellent food. Good service. Had a difficult time getting our rooms when we arrived. We were a group of 6 friends but rooms were scattered and one reservation was especially difficult. I had called ahead and spoke directly with front desk and was assured that they had reservations for us. 6 single women, and two rooms had only one bed. 2 ladies needed handicap scooters which didn’t arrive until the next day, even though they were requested when I confirmed our reservations by phone. I speak fluent Spanish so I know they understood my requests when I spoke to them on the phone. Otherwise the resort was excellent!

6/10 Okay

Benjamin

Liked: Cleanliness
Entertainment staff was great. Cleanliness was fantastic. Food was mixed, some 7/10 meals, some 4/10. Reservations at the restaurants are nearly impossible to get, we ate most dinners after 8 pm in order to get a reservation at all. Rooms were a little dated with no electrical and some care delinquencies. Sand had thorns we both had stepped on. Jacuzzis were ice cold. Speaking only English was a little difficult. Very European and Spanish-speaking guests. The staff trying to aggressively push timeshare meetings was annoying. We learned to love our time there but we needed to look past a lot. The temps were great and place is generally beautiful. My wife loved it raining on and off all day, I did not. Some jellyfish at times and no staff cleared them from the beach. Drink service was great sometimes, especially at evening entertainment, but hard to get at times poolside. Not the resorts issue, but flights out were impossible, American cancelled our flights multiple times and sent us all the way across country to fly out.
Stayed 7 nights in Jan 2026

10/10 Excellent

Ireneusz, East Stroudsburg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff is amazing! Restaurants are from just ok to really great. Tanaka was avarage. Not high class definitely. They ask at the very beginning what you want including (!) the desert. This is the first time it happened to us in any restaurant. Noone asked during the dinner if we need anything etc. The Brazilian restaurant was amazing. Great food and great staff. Rooms very clean.
Stayed 7 nights in Jan 2026

8/10 Good

Rosio Isabel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean!!
Stayed 5 nights in Jan 2026

10/10 Excellent

Patricia, Saline

Liked: Cleanliness, amenities, property conditions & facilities
Room was great, clean and spacious. There was a smell of something, maybe cleaning chemicals, that persistent through the week. Staff is FANTASTIC, great food options, clean outdoor. The only thing that this resort is missing is the crystal clear Caribbean ocean water, but the pools can make it if you are a pool person.
Stayed 7 nights in Jan 2026

10/10 Excellent

Jaqueline

The rooms were cleaned very well everyday and staff
Stayed 8 nights in Jan 2026

10/10 Excellent

Maria V

Stayed 5 nights in Jan 2026

10/10 Excellent

Terrence Richard, Kamloops

Liked: Cleanliness, amenities, property conditions & facilities
Everything awesome
Stayed 10 nights in Jan 2026

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Helpful and kind staff
Stayed 7 nights in Jan 2026

10/10 Excellent

Chase

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Maria was a wonderful entertainment director
Stayed 5 nights in Jan 2026

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing and very helpful. Rooms were clean and well stocked with beverages and toiletries. The food was amazing especially for an all inclusive. Would highly recommend and will be coming back!!!!
Stayed 7 nights in Jan 2026

10/10 Excellent

Andrea

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great entertainment! Maria, Pablo and Pubaloo were all great! A-la-carte restaurants really made the difference in a varied offer of food. The brazilian steakhouse and Don Pablo were definitely a favorite.
Stayed 4 nights in Jan 2026

10/10 Excellent

Jonathon Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The entire resort was great! The room was nice, the staff were super friendly and helpful, the food and drink selection was very diverse. The grounds and resort generally are gorgeous. About the only thing I was not thrilled with was the pools and swim-up bars closing at 6pm, but I imagine there is a liability reason for that. Plenty of other things to do to relax though, and other bars remain open. Will always remember my visit to this resort fondly.
Stayed 4 nights in Jan 2026

8/10 Good

Mammie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was great. The staff was amazing everyone from front to back was so engaging and polite. The resort was beautiful the entertainment was spectacular the food was great if you're into food, my sister is a very picky eater so she didn't try much, I at least try it. What I did eat was great. My only down was the beach, I was expecting beautiful blue clear water, it was not. But a great time anyway. Thank you
Stayed 4 nights in Jan 2026

2/10 Terrible

Gustavo A

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Expedia memebers must be aware that a close river afect the sea water. I paid 10 nights and left the second day as per their recomendation in order to get 9 nights refund...now they reject to do it.
Stayed 10 nights in Jan 2026

10/10 Excellent

Silas

Liked: Cleanliness, amenities, property conditions & facilities
Recently renovated. Food was delicious at both the buffet meal slots and the restaurants. 24/7 free room service made the stay even easier if coming back late. Good place to start day adventures from to get a feel for the energy of DR.
Stayed 5 nights in Jan 2026

4/10 Poor

James Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was supposed to be a Deluxe Junior oceanfront suite with king bed, no king, 2 full size, couldn’t see the ocean, shower was partially broken, no hot water, & the bleach smell was overwhelming. They moved us to a king poolside room which was better but the mattress was like sleeping on railroad ballast. The shower door leaked onto the floor making it extremely slippery. The patio door handle/lock was broken, 2nd locking mechanism worked but looked like the door was broken into. The biggest disappointment was making reservations at the specialty restaurants. All the reservations were taken except some that were after 2100-2130 or there was a cancellation, which we had at 1830 one time in 7 days. Even more disappointing was when we went to see in person at the restaurants if we could get in on a cancellation more than 1/2 -2/3’s of the restaurant had empty tables with tons of servers standing around doing nothing. There were designated smoking areas but seemed like it was designated everywhere, even on the room balconies. For an adults only resort they should mention that there are no elevators, would say the majority of people were over 60.
Stayed 7 nights in Jan 2026

10/10 Excellent

Diego Hernando Orozco

Liked: Cleanliness, amenities, property conditions & facilities
Our stay at this resort was truly amazing. The rooms were spotless, and every member of the staff was professional, courteous, and welcoming. From the front desk to housekeeping, bartenders, servers, and the entertainment team, everyone made us feel valued and appreciated throughout our stay. A special thank you to Pablo, Waster, Omar, Marielys for their exceptional service and hospitality. The restaurants were outstanding, the pools were clean and spacious, and there was always something to do. Whenever we needed assistance or recommendations, the staff went above and beyond to help. We absolutely plan on returning. This resort felt like home, and we have no complaints whatsoever.
Stayed 5 nights in Jan 2026

8/10 Good

Eric F

Travelled with group
Liked: Cleanliness, property conditions & facilities
Room was nice. Most of the staff was friendly. Some were not as friendly. Room service food was very simple in choices. Pool closed at 6 pm and no hot tubs anywhere! That was a big bummer. Everything else was fine but nightly events are better in Cancun.
Stayed 6 nights in Dec 2025

6/10 Okay

Elizabeth

Stayed 7 nights in Dec 2025

6/10 Okay

Mark D

Travelled with family
Liked: Amenities
The property is getting old needs to be updated and maintained better.
Stayed 5 nights in Jan 2026

8/10 Good

Laura

Liked: Cleanliness, amenities
It was very clean. Staff were industrious, if a bit brisk and not particularly friendly
Stayed 7 nights in Jan 2026

10/10 Excellent

Calliope

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the staff and amenities were very good
Stayed 5 nights in Jan 2026

2/10 Terrible

Anthony

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible terrible hotel do not stay here. Not 5 star and very misleading to advertise as such Expedia
Stayed 7 nights in Dec 2025

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful!
Stayed 3 nights in Jan 2026