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Marriott Suites Pune

Photo gallery for Marriott Suites Pune

A poolside area with a lounge chair and a pool.
An indoor dining area with tables set for service, wooden flooring, and a glass wall with greenery.
A hotel room with a tufted headboard, a bed with white linens, a tray of breakfast including fruits, pastries, and beverages, and a bedside table with a lamp and a clock.
A restaurant with long wooden tables and chairs, glass walls, and a view of greenery.
A corridor with reflective floors and walls, leading to a room with a patterned wall and candles on the side.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Air-conditioning
The current price is AU$193
includes taxes & fees
14 Aug - 15 Aug

Explore the area

View map
81, Mundhwa, Koregaon Park Annex, Pune, Maharashtra, 411036
  • Place, Nitesh Hub
    ‪11 min walk‬
  • Place, ABC farms
    ‪17 min walk‬
  • Place, Rotary Riverside Joggers Park
    ‪6 min drive‬
  • Airport, Pune (PNQ-Lohegaon)
    ‪22 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed, Balcony

A modern hotel room with a dining area featuring a wooden table, striped chairs, and a vase with flowers.

Studio Suite, 1 King Bed, Balcony

8.0 out of 10
Very good
(1 review)
  • City view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

A modern hotel room with a dining area featuring a wooden table, striped chairs, and a vase with flowers.

Studio, 1 King Bed

  • Garden view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony

A hotel room with a large tufted headboard, a bed with white linens, a desk with a flat-screen TV, and a large window with curtains.

Suite, 1 Bedroom, Balcony

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 72 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

A hotel room with a large tufted headboard, a bed with white linens, a desk with a flat-screen TV, and a large window with curtains.

Suite, 1 Bedroom

  • City view
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Balcony

A modern living room with a sofa, coffee table, dining table with chairs, and a large window with a view of greenery.

Suite, 2 Bedrooms, Balcony

  • City view
  • 107 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Bedrooms

A modern living room with a sofa, coffee table, dining table with chairs, and a large window with a view of greenery.

Standard Room, 2 Bedrooms

  • Garden view
  • 109 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 3 Bedrooms, Balcony

A hotel dining area with a wooden table, patterned chairs, a red pendant light, and a view of the adjacent living room.

Suite, 3 Bedrooms, Balcony

  • City view
  • 128 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 3 Bedrooms

A hotel dining area with a wooden table, patterned chairs, a red pendant light, and a view of the adjacent living room.

Suite, 3 Bedrooms

  • Garden view
  • 147 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

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About the area

Pune

A luxury stay in the heart of Pune awaits you at Marriott Suites Pune. You'll be 4.4 km (2.7 mi) from Business Bay and 6.7 km (4.1 mi) from EON Free Zone. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Sakura Spa can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the steam room. The restaurant, Sen5es, is open for breakfast, brunch, lunch and dinner. Enjoy the 24-hour gym and pool loungers as well as access to bike hire and aerobics classes. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning full breakfast is served between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 15-minute walk of this Mundhwa hotel include Nitesh Hub and ABC farms.

What's nearby

  • Nitesh Hub - 11 min walk - 0.9 km
  • ABC farms - 17 min walk - 1.4 km
  • Rotary Riverside Joggers Park - 6 min drive - 1.7 km
  • Aga Khan Palace - 13 min drive - 3.8 km
  • EON Free Zone - 22 min drive - 8.5 km

Getting around

  • Ghorpuri Station - 8 min drive
  • Pune (PNQ-Lohegaon) - 21 min drive

Restaurants

  • ‪Cafe One O Eight - ‬4 min drive
  • ‪Paul - ‬10 min walk
  • ‪Madhav's Restaurant - ‬5 min walk
  • ‪Penthouze - ‬10 min walk
  • ‪Bastian - ‬11 min walk

About this property

Marriott Suites Pune

There are 2 restaurants on site. Public spaces have free WiFi. Marriott Suites Pune offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There are 2 meeting rooms available. An airport shuttle (available 24 hours) is available for a fee. Spa services, multilingual staff, and concierge services are also featured at the luxury Marriott Suites Pune. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Pune hotel.

  • 200 guestrooms or units
  • 5 levels
  • 8 buildings
  • 2 dining venues
  • Conference rooms
  • Built in 2009
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
Marriott Suites Pune offers 200 accommodations with washers/dryers and DVD players. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. A pillow menu is available. Accommodation at this 5-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

LCD televisions come with premium cable channels and first-run films. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Sakura Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: INR 1,475 per person
  • 2 restaurants

Restaurants on site

  • Sen5es
  • Sorriso

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Games
  • Outdoor pool
  • Playground
  • Yoga classes

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Turndown service

Business services

  • 2 meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • 8 buildings
  • Built in 2009
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • First-run films
  • IPod dock
  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Laundry detergent
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Washing machine/dryer
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: INR 1650 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately INR 1475 per person
  • Airport shuttle fee: INR 1000 per person (one-way)
  • Airport shuttle fee per child: INR 1000 (one-way), (up to 12 years old)
  • Pet fee: INR 1650 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Oakwood Premier Hotel Pune
Pune Marriott Suites Hotel
Oakwood Pune
Premier Pune
Pune Oakwood
Pune Oakwood Premier
Marriott Suites Pune Hotel
Pune Marriott Suites
Marriott Suites Pune Pune
Marriott Suites Pune Hotel
Marriott Suites Pune Hotel Pune

Frequently asked questions

What is the cancellation policy at Marriott Suites Pune?

Marriott Suites Pune offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Marriott Suites Pune?

As of 1 Aug 2026, prices found for a 1-night stay for 2 adults at Marriott Suites Pune on 14 Aug 2026 start from AU$193, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Marriott Suites Pune?

Yep, Marriott Suites Pune has a free self car park.

Is there a spa on site at Marriott Suites Pune?

Yep, Sakura Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Marriott Suites Pune have a pool?

Marriott Suites Pune has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 7:00 AM to 8:00 PM.

What luxury perks are available at Marriott Suites Pune?

Marriott Suites Pune features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Marriott Suites Pune a romantic place to stay?

Couples spa treatments and al fresco dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Marriott Suites Pune.

Is Marriott Suites Pune family-friendly?

You bet! With amenities such as children's meals, a playground and laundry facilities, it's no surprise that Marriott Suites Pune is a hit with families.

Does Marriott Suites Pune serve breakfast?

Sure does, full breakfast is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Marriott Suites Pune?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Marriott Suites Pune?

Yep, you can grab a meal at Marriott Suites Pune's onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Marriott Suites Pune?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Marriott Suites Pune?

Cats and dogs are welcome at Marriott Suites Pune, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Marriott Suites Pune Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 96 out of 145 reviews
Rating 8 - Good. 30 out of 145 reviews
Rating 6 - Okay. 7 out of 145 reviews
Rating 4 - Poor. 4 out of 145 reviews
Rating 2 - Terrible. 8 out of 145 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

CHARLES

Liked: Cleanliness, amenities, property conditions & facilities
Good shower, good food and service
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liji

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay,
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick check in process, clean rooms and friendly staff :)
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Milind

Liked: Cleanliness, staff & service, property conditions & facilities
Good property and polite and courteous staff made our family trip very enjoyable. Thank you
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly Staff.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

gershon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, helpful staff, heavy choice of breakfast.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Anjela

Liked: Cleanliness, staff & service, amenities
Marriott suits Pune we like this hotel because of large rooms with equip kitchen and very clean and nice property. Staff is very nice starting from reception desk till room service. Food is very nice and lots of choices. Staff in dining hall are very helpful specially Shreya , Esther , Aadesh. And food prepared by Chef Divan is very nice. Service is very very good.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Sumedh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suites are spacious and clean. It was money well spent for a day’s stay
Verified review

10/10 Excellent

gershon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Nice room. Very helpful staff at reception, dining hall and cleaning.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Very professional attentive staff. We have traveled the world and this was the best hotel stay we have ever had. A complete joy from check in to check out. Kristie at guest relations services was a big reason for the great stay that we had. Best dosas EVER!!
Stayed 3 nights in Jan 2025
Verified review

8/10 Good

KEONHO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fitness Center is cozy & clean and equipped with various machines, also available 24hrs. Good restaurants with various cuisine.
Stayed 10 nights in Sep 2024
Verified review

8/10 Good

Bongju

Liked: Cleanliness, staff & service, amenities
Staff
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great~*

was comfortable and nice.
Stayed 27 nights in Nov 2023
Verified review

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All very good

Staff is extremely friendly. Everything works and is safe. Really good experience.
Stayed 10 nights in Oct 2024
Verified review

10/10 Excellent

Roona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful service

Excellent staff and facilities. We stayed there for 3 nights and arranged a tour though the hotel as well. Had everything we needed. Comfortable and clean! Food was wonderful and we recommend the half board!!!!
Stayed 3 nights in Feb 2023
Verified review

10/10 Excellent

L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Team here is the BEST we have ever seen, well done to all
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Anjela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very cooperative staff. Room is very clean. Breakfast is lots of choice. Definitely we will back this hotel
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Parvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and lovely place. The entertainment with pool table was a hit for the kids :) Great value.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Harmeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room! It was so comfortable and well equipped. One of the best suites I’ve ever stayed in. Beautifully decorated with tasteful interiors. The pool and gym are lovely as well. The breakfast is top class. Rima and Shiv were excellent at their jobs and the food quality and variety was lip smacking! Highly recommended
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Prashant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, excellent service! Sourabh, Kankana, PC, Komal, and Reema were some of the the people we remembered for their happy, and kind hearted service in the Senses restaurant. Thank you all!
Stayed 5 nights in Jan 2024
Verified review

10/10 Excellent

Anjali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We made the best decision to stay at Marriott Suites . The rooms are spacious and the layout is great.It was very convenient to have a washer and dryer and attached bathroom with masters bedroom and separate bathroom for kids. It’s great to have a kitchen with utensils, refrigerator and microwave. Our whole family enjoyed the stay. The staff is amazing, food is awesome and the location of this property is fantastic. Strongly recommended especially for families coming from abroad. It has the convenience of Airbnb along with hospitality of a 5 star hotel.
Stayed 5 nights in Feb 2024
Verified review

10/10 Excellent

Vinay

Liked: Cleanliness, staff & service, property conditions & facilities
Worth it
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

gershon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lift was under repair. But hotel staff was very very helpful and having alternate solutions
Stayed 5 nights in Jan 2025
Verified review

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Marriott lost its magic

Been visiting Pune for the last 8 years, twice a year. The hotel degraded massively from year to year. Rooms are outdated, occasional blackouts. Breakfast buffet became very poor in choices. Front task seems unknowingable and sometimes try to charge you extras which are included in the package. Overall we will visit more properties for our future trips to Pune. Positive is the chef which tries very hard to please guests.
Stayed 10 nights in Nov 2024
Verified review

2/10 Terrible

nirali

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not happy at all