Hotel Chicamocha

4.0 star property

Photo gallery for Hotel Chicamocha

Restaurant
Billiards
Standard Single Room, 1 Bedroom
Front of property
Junior Room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
The current price is AU$129
28 June - 29 June

Explore the area

View map
Calle 34 No 31-24, Bucaramanga, Santander, 680002
  • Place, Megamall Shopping Center
    ‪8 min walk‬
  • Place, San Pio Park
    ‪10 min walk‬
  • Place, Canaveral Mall
    ‪11 min walk‬
  • Airport, Bucaramanga (BGA-Palonegro Intl.)
    ‪30 min drive‬

Room options

Double Room Executive

  • 25 sq m
  • Sleeps 2
  • Free Wi-Fi

Twin Room Executive

  • 26 sq m
  • Sleeps 2
  • Free Wi-Fi

Triple Room Executive

  • 26 sq m
  • Sleeps 3
  • Free Wi-Fi

Standard Single Room, 1 Bedroom

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed
  • Free Wi-Fi

Standard Triple Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

Standard Twin Room, 2 Double Beds

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

Junior Studio Suite, 1 Bedroom

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed
  • Free Wi-Fi

About the area

Bucaramanga

A family-friendly stay in Bucaramanga awaits you at Hotel Chicamocha. Within just a 15-minute stroll, you'll find Megamall Shopping Center and Parque del Agua. Highlights at this Art Deco hotel include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, body scrubs and mani/pedis. The restaurant, Piscina, serves international cuisine. Hueco Karaoke Bar is the hotel's own karaoke bar. Enjoy the 24-hour gym, Turkish bath/hammam, sauna and kids' swimming pool. Business travelers can take advantage of meeting rooms and a business centre. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Free English breakfast is available daily between 6:00 AM and 9:30 AM. There's also limited parking, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this 4-property class Bucaramanga hotel include San Pio Park and Canaveral Mall.

What's nearby

  • Megamall Shopping Center - 8 min walk - 0.7 km
  • Parque del Agua - 9 min walk - 0.8 km
  • San Pio Park - 10 min walk - 0.8 km
  • Canaveral Mall - 11 min walk - 1.0 km
  • Cabecera Shopping Mall - 16 min walk - 1.4 km

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 50 min drive

Restaurants

  • ‪American Burger - ‬2 min walk
  • ‪La Cocina De La Abuela - ‬1 min walk
  • ‪Super Concha - ‬3 min walk
  • ‪El Viejo Chiflas - ‬2 min walk
  • ‪Santalocura Rock Bar - ‬1 min walk

About this property

Hotel Chicamocha

Hotel Chicamocha offers its guests a full-service spa, 2 outdoor swimming pools, a 24-hour health club, and a sauna. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. A children's pool, spa services, and an arcade/games room are also featured at the family-friendly Hotel Chicamocha. An airport shuttle (available on request) and an area shuttle are available for a fee.

This 4-star Bucaramanga hotel is smoke free.

  • 160 guestrooms or units
  • 10 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Built in 1982
  • English breakfast (free)
  • Deli
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
Hotel Chicamocha offers 160 air-conditioned accommodations with minibars and a safe. 50-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

This Bucaramanga hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

The on-site spa has couples treatment room(s). Services include facials, body scrubs and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (COP 70,000 per day)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:00 AM to 8:00 PM on request
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 6:00 AM to 9:30 AM
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Candelazo
  • El Ancla
  • Hueco Karaoke Bar
  • Piscina
  • Zaborarte

Things to do

  • 2 outdoor pools
  • 24-hour health club
  • 24-hour pool access
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • 5 steps to reach entrance
  • Accessible airport shuttle
  • Front entrance ramp
  • Handrails in stairways
  • Lift (81 centimetre wide door)
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways (203 centimetre wide)
  • Wheelchairs on site

More

  • 10 floors
  • 2 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 1 PM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 80000 per pet, per day, plus a deposit of COP 150000 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: COP 9.00 per night
  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired Internet: COP 70000 per day (rates may vary)
  • Airport shuttle fee: COP 45000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: COP 1
  • Pet deposit: COP 150000 per stay
  • Pet fee: COP 80000 per pet, per day
  • Service animals are exempt from fees
  • Facilities fee: COP 9450 per person, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • This hotel caters to LGBTQ+ guests.
  • Pool access is available 24 hours a day.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicamocha Bucaramanga
Hotel Chicamocha by Sercotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel Bucaramanga

Frequently asked questions

What is the cancellation policy at Hotel Chicamocha?

Hotel Chicamocha offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Chicamocha?

As of 27 June 2026, prices found for a 1-night stay for 2 adults at Hotel Chicamocha on 28 June 2026 start from AU$129, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Chicamocha?

Onsite parking is limited.

Is there a spa on site at Hotel Chicamocha?

Yep, there is an onsite spa at Hotel Chicamocha. You'll enjoy heaps of services like body scrubs and facials.

Does Hotel Chicamocha have a pool?

Hotel Chicamocha has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 24 hours.

What luxury perks are available at Hotel Chicamocha?

Hotel Chicamocha features 2 outdoor pools, a full-service spa and a 24-hour health club.

Is Hotel Chicamocha family-friendly?

You bet! With amenities such as a children's pool, a playground and an arcade, it's no surprise that Hotel Chicamocha is a hit with families.

Does Hotel Chicamocha serve breakfast?

Yep, complimentary English breakfast is on offer daily between 6:00 AM and 9:30 AM.

Is there a free airport shuttle available at Hotel Chicamocha?

No, but there's an airport shuttle that runs from 8:00 AM - 8:00 PM on request for a fee.

Is there a bar or restaurant at Hotel Chicamocha?

Yep, you can grab a meal at Hotel Chicamocha's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Hotel Chicamocha?

Check-in begins at 3 PM. Check-out time is 1 PM.

Hotel Chicamocha Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 172 out of 352 reviews
Rating 8 - Good. 110 out of 352 reviews
Rating 6 - Okay. 38 out of 352 reviews
Rating 4 - Poor. 18 out of 352 reviews
Rating 2 - Terrible. 14 out of 352 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Anirban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Reymon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good 👍
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice weekend at excellent hotel

Family friendly hotel
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Anny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a good size pool, closed to the gym there is a pool table and a pin pon table. i did not have time to try a massage.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to stay with friends.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Marvin

Liked: Cleanliness, amenities, property conditions & facilities
This place is great!!
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is such a great hotel with excellent staff.
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great service.
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Narendra

Liked: Amenities
Very friendly reception staff.very good locstion
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel great full breakfast. Convenient location. Active night life area.
Stayed 1 night in Mar 2025
Verified

4/10 Poor

Sandra

Disliked: Amenities
I stayed at the Chicamocha Hotel in Colombia, and they use a taxi transportation system for tourists. We used this service, and the charges were extremely excessive and exploitative.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent pet friendly option. Amazing Breakfast included.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Kleber

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly and food isn’t that bad.
Stayed 5 nights in Oct 2022
Verified

8/10 Good

Richard Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and transportation
Stayed 10 nights in Feb 2024
Verified

6/10 Okay

John

Liked: Cleanliness
Place could use some freshening up but was overall nice
Stayed 1 night in Mar 2025
Verified

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was cold
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Nubia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the thematic of the bedrooms, especially the cleanliness and home feeling that you can feel when you are in the hotel.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service. Enjoyed the restaurant, pool, and sauna. Would stay again. Great value.
Stayed 2 nights in Apr 2023
Verified

8/10 Good

Marvin

Liked: Amenities
Great Service!!!
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff and service. Food was excellent and always a seat open at the restaurant. Only concern is the neighborhood surrounding is less family friendly and more of a club and bar scene, but the hotel itself is the best option in Bucaramanga for travelers with pets
Stayed 15 nights in Jul 2024
Verified

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I saw on this stay with Hotel Chicamocha can be summed up in Total Quality Management, well done.
Stayed 7 nights in Aug 2022
Verified

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel with an excellent spa and restaurant. The beds were hard, but some people prefer them hard. The location is very convenient and the pricing is excellent. Loved the restaurant. Breakfast is pretty much the same every day, but hey, it's included. No complaints.
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Teres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful in the front desk and in the restaurant. Breakfast was great, buffet style. The common restrooms need upgrade, cover yellowing. The room was clean and comfy.
Stayed 5 nights in Dec 2023
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

This was a great hotel. Very clean and comfortable accommodations. The staff was great and very helpful. The room was comfortable and good hot water flow for the shower. Internet-great. Breakfast-great. Definitely worth staying here again. Great job everybody.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Lillybeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Loved it. The only thing was the bed was too hard and really noisy outside
Stayed 4 nights in Mar 2023