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Grand Park Royal Puerto Vallarta - All Inclusive

4.0 star property

Photo gallery for Grand Park Royal Puerto Vallarta - All Inclusive

Body treatments, hot stone massages, deep-tissue massages
Property video
Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Premier Ocean Front Double Room | View from room
Deluxe King | View from room

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$358
includes taxes & fees
6 May - 7 May

Explore the area

View map
Carretera Barra de Navidad KM 8.5, Zona, Hotelera Sur. Puerto Vallarta-South, Puerto Vallarta, JAL, 48390
  • Place, Playa Esmerelda
    ‪7 min walk‬
  • Place, Garza Blanca Beach
    ‪14 min walk‬
  • Place, Playa Gemelas
    ‪1 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪28 min drive‬

Room options

Family Room -6 guests- with Sea View

  • 60 sq m
  • Sleeps 6

Double Room Deluxe

  • 40 sq m
  • Sleeps 4

Room Premium with Ocean View

  • 40 sq m
  • Sleeps 2

Suite Luxury with Ocean View

  • 80 sq m
  • Sleeps 4

Family Suite Ocean View

8.6 out of 10
Excellent
(8 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Single Sofa Beds

Deluxe Room

8.8 out of 10
Excellent
(9 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite

8.0 out of 10
Very good
(15 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

Family Suite

7.8 out of 10
Good
(6 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Single Sofa Beds

Deluxe Ocean Front

8.4 out of 10
Very good
(5 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Premier Ocean Front King Room

9.6 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Premier Ocean Front Double Room

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe King

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room Deluxe

  • 40 sq m
  • Sleeps 4

Family Room -6 Guests- With Sea View

  • 60 sq m
  • Sleeps 6

Room Premium With Ocean View

  • 40 sq m
  • Sleeps 2

Quadruple Room Deluxe with Ocean View

  • 40 sq m
  • Sleeps 4

Suite Junior with Ocean View

  • 60 sq m
  • Sleeps 6

Family Suite -6 guests- Standard with Ocean View

  • 60 sq m
  • Sleeps 6

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About the area

Puerto Vallarta

An all-inclusive stay in Puerto Vallarta awaits you at Grand Park Royal Puerto Vallarta - All Inclusive. Within a 5-minute stroll you'll find Bay of Banderas and Garza Blanca Beach within a 15-minute walk. Highlights at this beachfront resort include 4 restaurants, 2 outdoor swimming pools and a private beach. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps. The buffet restaurant, Veranda, serves international cuisine and is open for breakfast, lunch and dinner. Cheers is the resort's own sports bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site indoor swimming pool and free kids' club. 3175 square feet (295 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a children's swimming pool. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 4-property class South Zone resort include Vallarta Zoo and Malecon.

What's nearby

  • Playa Esmerelda - 7 min walk - 0.6 km
  • Garza Blanca Beach - 14 min walk - 1.2 km
  • Playa Gemelas - 1 min drive - 0.0 km
  • Playa Palmares - 3 min drive - 2.3 km
  • Malecon - 16 min drive - 10.7 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 42 min drive

Restaurants

  • ‪Blanca Blue Restaurant & Lounge - ‬17 min walk
  • ‪La Fuente - ‬4 min drive
  • ‪The Rooftop at Hotel Mousai - ‬19 min walk
  • ‪BocaDos stk - ‬16 min walk
  • ‪Mismaloya Grill Restaurant - ‬3 min drive

About this property

Grand Park Royal Puerto Vallarta - All Inclusive

Grand Park Royal Puerto Vallarta - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Grand Park Royal Puerto Vallarta - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club and a children's pool.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive resort also offers a fitness centre, a garden and a terrace. Free self parking is available.

This 4-star Puerto Vallarta resort is smoke free.

  • 177 guestrooms or units
  • 12 levels
  • 2 buildings
  • 4 dining venues
  • 5 bars or lounges
  • 3175 sq ft of conference space
  • 295 sq. m of conference space
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Grand Park Royal Puerto Vallarta - All Inclusive offers 177 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Puerto Vallarta resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • 4 restaurants
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Andiamo
  • Cheers
  • El Pescador
  • Frida
  • Veranda

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Gym
  • Indoor pool
  • Karaoke
  • Shopping
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 3,175 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • 2 buildings
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Park Royal Puerto Vallarta - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Laundry fee: MXN 1000 per day
  • Spa fee: MXN 2000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses wind energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Park Royal Luxury Resort Puerto Vallarta All Inclusive
Grand Park Royal Luxury Puerto Vallarta
Park Royal Puerto Vallarta
Grand Park Royal Luxury Resort Puerto Vallarta
Hotel Grand Park Royal Luxury Resort Puerto Vallarta
Grand Park Royal Luxury Resort Puerto Vallarta Puerto Vallarta
Grand Park Royal Luxury Resort Puerto Vallarta All Inclusive
Grand Park Royal Luxury
Park Royal Puerto Vallarta
Grand Park Royal Puerto Vallarta - All Inclusive Hotel
Grand Park Royal Luxury Resort Puerto Vallarta All Inclusive

Frequently asked questions

What is the cancellation policy at Grand Park Royal Puerto Vallarta - All Inclusive?

Grand Park Royal Puerto Vallarta - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Park Royal Puerto Vallarta - All Inclusive?

As of 5 Apr 2026, prices found for a 1-night stay for 2 adults at Grand Park Royal Puerto Vallarta - All Inclusive on 6 May 2026 start from AU$358, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Park Royal Puerto Vallarta - All Inclusive?

Yep, Grand Park Royal Puerto Vallarta - All Inclusive has a free self car park.

Are there any beaches close to Grand Park Royal Puerto Vallarta - All Inclusive?

Yep, Grand Park Royal Puerto Vallarta - All Inclusive is on Playa Gemelas. Fun beach activities include volleyball.

Is there a spa on site at Grand Park Royal Puerto Vallarta - All Inclusive?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Grand Park Royal Puerto Vallarta - All Inclusive have a pool?

Take your pick from 2 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Grand Park Royal Puerto Vallarta - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Park Royal Puerto Vallarta - All Inclusive?

Grand Park Royal Puerto Vallarta - All Inclusive features a private beach, 2 outdoor pools and an indoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Grand Park Royal Puerto Vallarta - All Inclusive a romantic place to stay?

Ocean-view dining and a private beach, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Park Royal Puerto Vallarta - All Inclusive.

Is Grand Park Royal Puerto Vallarta - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Grand Park Royal Puerto Vallarta - All Inclusive is a hit with families.

Is there a free airport shuttle available at Grand Park Royal Puerto Vallarta - All Inclusive?

No, Grand Park Royal Puerto Vallarta - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Park Royal Puerto Vallarta - All Inclusive?

Yep, you can grab a meal at Grand Park Royal Puerto Vallarta - All Inclusive's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Grand Park Royal Puerto Vallarta - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Park Royal Puerto Vallarta - All Inclusive?

No, pets and service animals are not allowed.

Grand Park Royal Puerto Vallarta - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 379 out of 1003 reviews
Rating 8 - Good. 244 out of 1003 reviews
Rating 6 - Okay. 186 out of 1003 reviews
Rating 4 - Poor. 99 out of 1003 reviews
Rating 2 - Terrible. 95 out of 1003 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Dhaval

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff, clean rooms, clean pool, good activities, great zumba instructor
Stayed 5 nights in Dec 2025

10/10 Excellent

Jorge David Cordoba

Stayed 5 nights in Dec 2025

10/10 Excellent

Lynden

Stayed 17 nights in Dec 2025

6/10 Okay

Steve Wayne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel was very nice. All of the staff was very pleasant and polite, including the bell man. Ignacio. One of the things I had a problem with at the hotel was the fact that they left us a bare minimum of towels each day. We didn’t even have face cloths until the sixth or seventh day of our nine day stay. Our major complaint was definitely the quality of the food. Our best experience was the Italian restaurant. The food there was à la carte and top quality Italian food. The lasagna was delicious. The soup was great the salad was always very fresh. All of the other restaurants, we found the food to be subpar. The best seafood at the seafood restaurant was tilapia, which most of us know is a tasteless fish and they did not season. As far as the Mexican food goes, I have had better Mexican food at a just OK restaurant in Arizona. Everything was sauces upon sauces upon sauces. Our favorite food was the club sandwiches that we could order through room service. We did at one point put a complaint in with the front desk, knowing that nothing could be done at that point. Another issue was that the pool was not heated. Next time we book a trip at a hotel with the pool I will make sure that it is heated. There were days that nobody was in the pool except for a few of the children and when the pool warmed up a little bit, it was mostly children in the pool. The adults were not comfortable with the cold water. This was most likely our last trip to Mexico.
Stayed 9 nights in Dec 2025

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Glen

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Nice rooms, staff and the Funtastic staff was very friendly and entertaining.
Stayed 10 nights in Dec 2025

4/10 Poor

Alonso

Travelled with family and small children
Disliked: Staff & service, amenities
Pool water to cold. Not to many options for eating, food is not good.. room ok, nice ocean view. staff-poor costumer service..
Stayed 4 nights in Dec 2025

2/10 Terrible

Jose R

Disliked: Cleanliness, property conditions & facilities
Completely disappointed Hotel is very bad administrative ( Fabian Ulloa ) management is terrible and discriminatory Super rude , expensive and the lobby administrators don’t respect your booking price or room “ quality not what I pay for it or expect ! Never go back again
Stayed 2 nights in Dec 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are amazing and so is the service
Stayed 4 nights in Dec 2025

2/10 Terrible

Shuyu

Travelled with family and small children
Disliked: Cleanliness, amenities
I am writing this review to document a safety failure my family experienced during our stay and to warn other travelers. Late at night, while my wife, our child, and I were asleep, an unauthorized man entered our room. At that moment, we had no way of knowing that he was intoxicated or had the wrong room. We genuinely believed a break-in was occurring and feared for our safety. His behavior, movements, and loud noises were extremely frightening from the first second. I am physically smaller than the man who entered, which made the situation more intimidating, as my priority was to protect my wife and child. Our child was terrified, and the emotional impact of being woken by a stranger inside the room should not be dismissed, especially for families traveling with children. We recorded a short 13-second video of the incident, and everyone who has seen it said they would be extremely frightened and unsure how they would react in that situation. This should never happen in any hotel. Preventing unauthorized access to guest rooms is a basic responsibility that guests should be able to rely on. What made this experience worse was how it was handled afterward. Despite the seriousness of the incident, neither the hotel nor Expedia took appropriate responsibility, and our refund request was refused. I am not posting this to create drama. I am sharing our experience to warn other guests, particularly families, and to highlight a serious failure in safety and accountability.
Stayed 4 nights in Dec 2025

4/10 Poor

Lorena

Stayed 4 nights in Dec 2025

8/10 Good

Justyna, Arlington Heights

Liked: Cleanliness
Stayed 4 nights in Dec 2025

2/10 Terrible

Shuyu

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
During our family stay booked through Expedia, we experienced a serious safety incident. Late at night, while my husband, our young child, and I were asleep, an unauthorized adult entered our hotel room. Police were contacted, and the situation was very frightening and distressing. Hotel staff initially suggested the door had not been locked, which we strongly disagree with, as the door was locked before sleep. Our family was staying in two rooms in different areas of the resort. The incident occurred in an older section, while another family member stayed in a newer area with a different door lock system and had no issues. The following morning, hotel management reviewed surveillance footage and informed us that the issue was related to the door lock, not guest error. We were advised to contact Expedia regarding a refund and were offered alternative accommodations if we chose to stay. However, due to the emotional impact and safety concerns, we no longer felt comfortable remaining and decided to leave early. Before departure, we requested assistance with transportation to the airport but did not receive support. After we left, we were informed that the hotel provided a different explanation and declined responsibility. The inconsistent communication and lack of accountability afterward were disappointing, given the seriousness of the incident. This experience caused distress, and we believe safety concerns of this nature should be handled with greater transparency and care.
Stayed 2 nights in Dec 2025

4/10 Poor

Todd

Disliked: Amenities, property conditions & facilities
No hot water in room Pool was freezing, no one used it all week. Hot tub was cold all week. Rude staff Never any beach or pool chairs available
Stayed 7 nights in Dec 2025

8/10 Good

Javier Medina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice and friendly staff
Stayed 4 nights in Dec 2025

10/10 Excellent

Isaiah

Stayed 8 nights in Dec 2025

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice all inclusive
Stayed 6 nights in Dec 2025

4/10 Poor

Tanner

Disliked: Staff & service, property conditions & facilities
The property itself wasn’t bad, the service was terrible, the food was bad, and most of the time we were there we were harassed by staff to talk about their other properties.
Stayed 6 nights in Dec 2025

6/10 Okay

Michael Sheinman

Travelled with partner
Liked: Cleanliness, amenities
- Entertainment was lacking. Volleyball net wasn't available in every day. Schedule wasn't followed. The schedule showed an activity at one time, but sometimes the activity got scheduled. There wasn't much dancing in the evening. - Although this is something that cannot be changed, it is worth noting that the hotel is positioned in a way that the building blocks the sun off the beach during the majority of the morning in early afternoon, up until around 1 PM, so you can only really enjoy the sunshine and the beach around 1:30 ish. -The building is quite small, so there isn't really anywhere to walk around to enjoy a beautiful garden or anything like that. - The food is good in the restaurants. However, the restaurants cannot be reserved. And sometimes we've had to wait up to 2 hours. - The water next to the beach is clear. But the shore gets deep very quickly, and the waves are very strong, so it's difficult to just relax and enjoy the water unless you go in deeper.The good news is that there was no currents, so you don't get carried away. - The service, here was excellent. Room was cleaned every day. People are very helpful and friendly. - Spa has massage but no mani/pedicure services. - The views out of all the rooms are ocean view and it's absolutely stunning.You can see all of the ocean plus the city and some nature. - 2 of the elevators were broken they only got fixed after 5 days. - Gym was good
Stayed 11 nights in Dec 2025

4/10 Poor

Jenny

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
La playa es muy bonita, pero el servicio de parte del lobby no fue el mejor. La comida no estuvo nada buena asta el último día que hibamos a salir estuvo mejor. El show de circo estuvo muy bonito y si gustan una playa bonita y no es tan importante la comida recomiendo quedarse.
Stayed 2 nights in Dec 2025

8/10 Good

Celso

Stayed 10 nights in Dec 2025

4/10 Poor

Kelly Skidgel

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Pool was cold. Beach was excellent besides it closed at 8 pm. Staff not super friendly. Food not good. Felt invisible. Super loud weddings until 2 am.
Stayed 7 nights in Dec 2025

4/10 Poor

Kelly Skidgel

Travelled with family and small children
Disliked: Cleanliness, amenities
Pool needs updated. Staff was not super attentive. Food was not very good. “Smith” the Zumba person was phenomenal!
Stayed 7 nights in Dec 2025

8/10 Good

Hassan

Stayed 5 nights in Dec 2025

8/10 Good

micheal gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 13 nights in Nov 2025