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Grand Park Royal Puerto Vallarta - All Inclusive

4.0 star property
On private beach with 2 outdoor pools, near Vallarta Zoo

Photo gallery for Grand Park Royal Puerto Vallarta - All Inclusive

Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Private beach, white sand, sun-loungers, beach umbrellas
Premium bedding, minibar, in-room safe, individually decorated
Deluxe King | View from room
View from room

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Room service
  • Spa
The current price is AU$395
includes taxes & fees
11 May - 12 May

Explore the area

Map
Carretera Barra de Navidad KM 8.5, Zona, Hotelera Sur. Puerto Vallarta-South, Puerto Vallarta, JAL, 48390
  • Garza Blanca Beach
    ‪11 min walk‬
  • Playa Gemelas
    ‪18 min walk‬
  • Playa de los Muertos
    ‪20 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪41 min drive‬

Room options

View all photos for Premier Ocean Front King Room

Premium bedding, minibar, in-room safe, individually decorated

Premier Ocean Front King Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Premium bedding, minibar, in-room safe, individually decorated

Deluxe King

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite Ocean View

Premium bedding, minibar, in-room safe, individually decorated

Family Suite Ocean View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 2 Single Sofa Beds

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

View all photos for Deluxe Ocean Front

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Ocean Front

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

Premium bedding, minibar, in-room safe, individually decorated

Family Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 2 Single Sofa Beds

View all photos for Premier Ocean Front Double Room

Premier Ocean Front Double Room | View from room

Premier Ocean Front Double Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe

Premium bedding, minibar, in-room safe, individually decorated

Double Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room -6 Guests- With Sea View

Premium bedding, minibar, in-room safe, individually decorated

Family Room -6 Guests- With Sea View

  • Sea view
  • Sleeps 6
  • 2 Single Sofa Beds and 2 Double Beds

View all photos for Double Room Deluxe

Balcony

Double Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room -6 Guests- With Sea View

Premium bedding, minibar, in-room safe, individually decorated

Family Room -6 Guests- With Sea View

  • Sea view
  • Sleeps 6
  • 2 Double Beds and 2 Single Sofa Beds

View all photos for Room Premium With Ocean View

View from property

Room Premium With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Premium With Ocean View

Living area

Room Premium With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Puerto Vallarta

An all-inclusive stay in Puerto Vallarta awaits you at Grand Park Royal Puerto Vallarta - All Inclusive. Within a 5-minute stroll you'll find Bay of Banderas and Garza Blanca Beach within a 15-minute walk. Highlights at this beachfront resort include 4 restaurants, 2 outdoor swimming pools and a private beach. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps. The buffet restaurant, Veranda, serves international cuisine and is open for breakfast, lunch and dinner. Cheers is the resort's own sports bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site indoor swimming pool and free kids' club. 3175 square feet (295 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a children's swimming pool. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 4-property class South Zone resort include Vallarta Zoo and Malecon.
View more Resorts in Puerto VallartaOpens in a new window

What's nearby

  • Garza Blanca Beach - 11 min walk - 1.0 km
  • Playa Gemelas - 18 min walk - 1.6 km
  • Vallarta Zoo - 4 min drive - 4.2 km
  • Malecon - 9 min drive - 9.6 km
  • Playa de los Muertos - 20 min drive - 7.7 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 41 min drive

Restaurants

  • ‪Playa Mismaloya - ‬3 min drive
  • ‪Blanca Blue Restaurant & Lounge - ‬17 min walk
  • ‪BocaDos STK - ‬16 min walk
  • ‪Noi - ‬18 min walk
  • ‪Hiroshi - ‬16 min walk

About this property

Grand Park Royal Puerto Vallarta - All Inclusive

On private beach with 2 outdoor pools, near Vallarta Zoo
Grand Park Royal Puerto Vallarta - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Grand Park Royal Puerto Vallarta - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club and a children's pool.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive resort also offers a fitness centre, a garden and a terrace. Free self parking is available.

This 4-star Puerto Vallarta resort is smoke free.

  • 177 guestrooms or units
  • 12 levels
  • 2 buildings
  • 4 dining venues
  • 5 bars or lounges
  • 3175 sq ft of conference space
  • 295 sq. m of conference space
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Grand Park Royal Puerto Vallarta - All Inclusive offers 177 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Puerto Vallarta resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

Languages

English, Spanish

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The price is AU$377
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11 May - 12 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 4 restaurants
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Andiamo
  • Cheers
  • El Pescador
  • Frida
  • Veranda

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Gym
  • Indoor pool
  • Karaoke
  • Shopping
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 3,175 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Park Royal Puerto Vallarta - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Laundry fee: MXN 1000 per day
  • Spa fee: MXN 2000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses wind energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Park Royal Luxury Resort Puerto Vallarta All Inclusive
Grand Park Royal Luxury Puerto Vallarta
Park Royal Puerto Vallarta
Grand Park Royal Luxury Resort Puerto Vallarta
Hotel Grand Park Royal Luxury Resort Puerto Vallarta
Grand Park Royal Luxury Resort Puerto Vallarta Puerto Vallarta
Grand Park Royal Luxury Resort Puerto Vallarta All Inclusive
Grand Park Royal Luxury
Park Royal Puerto Vallarta
Grand Park Royal Puerto Vallarta - All Inclusive Hotel
Grand Park Royal Luxury Resort Puerto Vallarta All Inclusive

Frequently asked questions

What is the cancellation policy at Grand Park Royal Puerto Vallarta - All Inclusive?

Grand Park Royal Puerto Vallarta - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Park Royal Puerto Vallarta - All Inclusive?

As of 4 May 2025, prices found for a 1-night stay for 2 adults at Grand Park Royal Puerto Vallarta - All Inclusive on 11 May 2025 start from AU$395.06, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Park Royal Puerto Vallarta - All Inclusive?

Yep, Grand Park Royal Puerto Vallarta - All Inclusive has a free self car park.

Are there any beaches close to Grand Park Royal Puerto Vallarta - All Inclusive?

Yep, Grand Park Royal Puerto Vallarta - All Inclusive is on Playa Gemelas. Fun beach activities include volleyball.

Is there a spa on site at Grand Park Royal Puerto Vallarta - All Inclusive?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Grand Park Royal Puerto Vallarta - All Inclusive have a pool?

Take your pick from 2 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Grand Park Royal Puerto Vallarta - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Park Royal Puerto Vallarta - All Inclusive?

Grand Park Royal Puerto Vallarta - All Inclusive features a private beach, 2 outdoor pools and an indoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Grand Park Royal Puerto Vallarta - All Inclusive a romantic place to stay?

Ocean-view dining and a private beach, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Park Royal Puerto Vallarta - All Inclusive.

Is Grand Park Royal Puerto Vallarta - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Grand Park Royal Puerto Vallarta - All Inclusive is a hit with families.

Is there a free airport shuttle available at Grand Park Royal Puerto Vallarta - All Inclusive?

No, Grand Park Royal Puerto Vallarta - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Park Royal Puerto Vallarta - All Inclusive?

Yep, you can grab a meal at Grand Park Royal Puerto Vallarta - All Inclusive's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Grand Park Royal Puerto Vallarta - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Park Royal Puerto Vallarta - All Inclusive?

No, pets and service animals are not allowed.

Grand Park Royal Puerto Vallarta - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 363 out of 980 reviews
Rating 8 - Good. 240 out of 980 reviews
Rating 6 - Okay. 185 out of 980 reviews
Rating 4 - Poor. 101 out of 980 reviews
Rating 2 - Terrible. 91 out of 980 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

kellee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a beautiful location. Staff was great but food could’ve been more favorable
Stayed 4 nights in Jan 2025

4/10 Poor

Hannah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Elevators didn’t work. Pool always shaded. No chairs at the beach.
Stayed 7 nights in Jan 2025

10/10 Excellent

Neyosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was long and the front desk did not speak English but that’s my fault I should know the native language. It took 4 tries to get into our room without success. We were transferred into another room. I’ve stayed in Neuvo Vallarta and expected the ocean to look brown and mucky. Not here. The water is blue but the current is strong. There are no beach chairs but you’re literally steps away from the ocean. It was around $400 pesos to cab it into the romatica and malecon zone. However there is a bus stop outside for 10 pesos. It’s far out of the city but we didn’t mind because it was quieter as we had our 3 children. We did spend a lot of time out of the resort though. The food was ok. The omelet station was always good. The pools are cold until the afternoon because of the sun. Overall I’d stay here again.
Stayed 7 nights in Jan 2025

6/10 Okay

Jessica

Pros: the grounds are clean and appreciated the most clean view and room balcony. Cons: Check in and check out lines move slow and feel disordered with no clear indication as to which desk are in services. I did not appreciate feeling bombarded by time share approach at check in masked as a greeting. Aside from the Italian and Frida dinner options the food quality was below average. Definitely not a luxury resort as advertised.
Stayed 3 nights in Jan 2025

10/10 Excellent

Rodrigo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great only inclusive, the service is amazing. Food and facilities are great, entertainment very good
Stayed 7 nights in Jan 2025

4/10 Poor

Christiane

Travelled with family
Stayed 1 night in Jan 2025

6/10 Okay

Moe

Travelled with family
Liked: Cleanliness
Not many staff spoke English
Stayed 5 nights in Jan 2025

8/10 Good

Matthew Lowell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in late January 2025. Great things: 1- It was the best whale watching from a resort we have ever seen. 2- the Ekinox bar and its fantastic waiter Oscar. We had great drinks and great service 3. Excellent ceviche for lunch Bad things: 1. Music and speakers were really loud. We didnt like going in the main pool area because we had to cover our ears. We could also hear the music in our room (11th floor). 2. Only 2 restaurants and the buffet open forn dinner. We had thought the fish restaurant would also be a dinner option sonwe felt more limited. Tips: pay extra for premium room or Ekinox access. It had sun as early as 10am. The lower chairs didnt until almost 1pm. We always got to dinner by 645pm. Never had to wait for a table. Shows dont start until 930pm. It was late for us so we never went.
Stayed 5 nights in Jan 2025

10/10 Excellent

Liudmyla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I really enjoyed our stay at this hotel. Everything was amazing. We saw whales on the beach.
Stayed 10 nights in Jan 2025

8/10 Good

Yaroslav

Liked: Cleanliness, staff & service
Stayed 9 nights in Jan 2025

6/10 Okay

Navjot

Liked: Cleanliness
Stayed 8 nights in Jan 2025

10/10 Excellent

Keerthana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Marmie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok just loud. 24/7. Of you want piece and quiet this is definitely not the place.
Stayed 7 nights in Jan 2025

8/10 Good

CHELSEA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a great stay. The property is clean and updated. The food was good! Not many restaurant options but the buffet food was good! There were hot dogs, burgers and nachos by the pool every day! The 2 downfalls to this resort are the lack of sun and beach. The sun hits the kids pool area around 11:15 and doesn’t hit the other pool/beach until 2 ish. And the beach was unusable until the afternoon. No pool chairs down there because of the high tides that come right up to the hotel. We traveled with 6 adults and 8 children and everything was more than fine! The service was absolutely exceptional from staff!
Stayed 6 nights in Dec 2024

4/10 Poor

Dinesh, Sunnyvale

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 6 nights in Dec 2024

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A great place to stay if you’re into all inclusive and private. It’s a 10 dollar uber to town, and between 12 and 15 dollars by cab! But for all inclusive it’s great! Bring pesos from your banks ordering system, do not exchange in Mexico and do not try to pay in dollars! The exchange rate depends on the venue or shop you’re in, if the rate is 20 you’ll be lucky to get 16 pesos per dollar! It’s why I love all inclusive hotels, you never have to go to town! But don’t expect to get a good rate at the hotel either!
Stayed 7 nights in Dec 2024

4/10 Poor

Andressa Di Pietra

Travelled with partner
Liked: Cleanliness, amenities
Facilities 4/5, room 5/5, cleanliness 4/5, beach 2/5 (no sun until 4pm, tiny sand space, no chairs), food 0/0. Seriously, food was pathetic. They ran out (!!) of food on multiple occasions. They advertise as having 5 restaurants but only 1 or 2 are open each meal. Food selection absolutely the worst, cold meals, 2 hour wait to sit. Do not go if you expect to eat decent food in a decent amount of wait time. We have been to many all inclusives in Mexico and by far this one has the worst food. They have a rooftop bar and pool where we hid everyday, since there were no chairs at the main pools whatsoever, and the bar service and booze selection at the main pools downstairs were a joke.
Stayed 7 nights in Dec 2024

6/10 Okay

Timothy

Travelled with partner
Liked: Staff & service, amenities
Liked water bottles and filling stations. Great staff. Average buffet. Beautiful views. Very cold pools, this should be fixed.
Stayed 7 nights in Dec 2024

8/10 Good

Deann

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was great and very friendly. Karla the entertainer lead was so fun. I liked the remote location so it was not busy with people trying to sell you things every few minutes. I did get stuck in an elevator so took the stairs from then on. The restaurants were pretty good. We liked the buffet best with all the choices.
Stayed 7 nights in Dec 2024

4/10 Poor

Tamra Neely, Wendy Ihly, Rosella

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I went with 2 girlfriends and I would not stay here again. We were there just after Christmas to just after New Years. The staff was ok (not great), but we felt like outsiders at this hotel. The hotel was filled with mostly families (probably the time of year), and not many were Americans. There was no place to listen to music and dance. The restaurant choices were awful. There was only the buffet for breakfast, which got old after 3 mornings and then there were only 2 dinner restaurants besides the buffet. The food at all these restaurants was not very good, except for the omelets that were made to order - those were good. There were only 2 pools and the way the hotel is situated, there was no quiet pool or place to go to. The games and all the music at the pool area was so loud and heard from everywhere except the 12th floor rooftop which you had to pay an extra $20 a day to access! That was ridiculous! Also, being the time of year that it was and the way the hotel is situated, the pool area and the beach area was completely shaded until about 3:00 and then there was only sun until about 5 when it went down behind the hillside. There were no lounges on the beach and the lounges at the pool areas were all taken by 7am! People sat all day in the shade for a couple hours of sun in the late afternoon! I wasn't going to do that. I never thought I'd spend a week in Mexico and come home without a tan! I will never stay here again!
Stayed 7 nights in Dec 2024

4/10 Poor

Fabiola, Los angeles

Travelled with partner
Disliked: Amenities
This review is based on my experience during my stay this December. The room had great views, but the stay was not pleasant due to the big waves and shutting and cracking doors all night and day long. I couldn’t sleep. Also, there is a very limited selection when it comes to the food they offer. I noticed as I was eating chips, some tasted stale while others didn’t and I can only assume they mix the chips from the previous day into the fresh batch. Overall I wouldn’t recommend.
Stayed 5 nights in Dec 2024

6/10 Okay

Qazi

Liked: Cleanliness
Stayed 5 nights in Dec 2024

2/10 Terrible

Guillermo Sanchez

Liked: Cleanliness
Stayed 6 nights in Dec 2024

2/10 Terrible

Angelina, Los Gatos

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The internet is sadly slow. The food selection and option is limited.
Stayed 5 nights in Dec 2024

8/10 Good

Harpreet

Liked: Cleanliness
Stayed 4 nights in Dec 2024