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Casa Dona Susana

3.5 star property
Adults-only beach hotel with outdoor pool

Photo gallery for Casa Dona Susana

Restaurant
Exterior
Premium bedding, in-room safe, individually decorated, blackout curtains
Bar (on property)
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • 24/7 front desk
  • Room service
The current price is AU$163
includes taxes & fees
22 June - 23 June

Explore the area

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Playa de los Muertos
    ‪2 min walk‬
  • Los Muertos Pier
    ‪2 min walk‬
  • Malecon
    ‪16 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

Individually decorated
Air conditioning
LED TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
Cable channels
  • Sleeps 2
  • 1 King Bed

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About the area

Puerto Vallarta

At Casa Dona Susana you'll be steps from Playa de los Muertos and 1.7 km (1.1 mi) from Malecon. Highlights at this beach hotel include a restaurant and an outdoor swimming pool. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a snack bar/deli, a terrace and a garden. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this 3.5-property class Romantic Zone hotel include Cruise Ship Terminal and Bay of Banderas.

What's nearby

  • Playa de los Muertos - 2 min walk - 0.2 km
  • Los Muertos Pier - 2 min walk - 0.2 km
  • Olas Altas Street - 2 min walk - 0.2 km
  • Malecon - 16 min walk - 1.3 km
  • Conchas Chinas Beach - 2 min drive - 2.0 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 29 min drive

Restaurants

  • ‪Pancho's Takos - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Lix by Xocodiva - ‬2 min walk
  • ‪Tuna Azul - ‬2 min walk
  • ‪Joe Jack's Fish Shack - ‬2 min walk

About this property

Casa Dona Susana

Adults-only beach hotel with outdoor pool
Some rates at Casa Dona Susana are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Casa Dona Susana. The hotel can provide concierge services and wedding services.

This 3.5-star Puerto Vallarta hotel is smoke free.

  • 42 guestrooms or units
  • 4 levels
  • Deli
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Casa Dona Susana offers 42 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

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The price is AU$256
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Pool access available from 10 AM to 10 PM
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Casa Dona Susana?

Casa Dona Susana offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Casa Dona Susana?

As of 16 June 2025, prices found for a 1-night stay for 2 adults at Casa Dona Susana on 22 June 2025 start from AU$163.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Casa Dona Susana?

Onsite parking is limited.

Are there any beaches close to Casa Dona Susana?

Yep, Casa Dona Susana is a short 2-minute walk from Playa de los Muertos. Fun beach activities include scuba diving.

Does Casa Dona Susana have a pool?

Yep, and guests love it! Casa Dona Susana has an outdoor pool. The pool is open 10 AM to 10 PM.

Is Casa Dona Susana family-friendly?

No, Casa Dona Susana is an adults-only property.

Is there a free airport shuttle available at Casa Dona Susana?

No, Casa Dona Susana does not offer an airport shuttle service.

Is there a bar or restaurant at Casa Dona Susana?

Yep, you can grab a meal at Casa Dona Susana's onsite restaurant.

What time are check-in & check-out at Casa Dona Susana?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Casa Dona Susana?

No, pets are not allowed.

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 559 out of 1003 reviews
Rating 8 - Good. 260 out of 1003 reviews
Rating 6 - Okay. 104 out of 1003 reviews
Rating 4 - Poor. 55 out of 1003 reviews
Rating 2 - Terrible. 25 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elza, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Stephanie Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is always so nice and helpful. Our upgrades were an amazing surprise!
Stayed 8 nights in Mar 2025

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed twice in last month very clean staff are excellent All was very good Nothin
Stayed 2 nights in Mar 2025

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Hotel

Fantastic hotel! Very chill and the staff is amazing. Loved the pool, never to busy.
Stayed 7 nights in Mar 2025

8/10 Good

Katy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property friendly staff.close to everything.
Stayed 3 nights in Mar 2025

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay here. People are friendly lots a choices for eating out. Everything within walking distance. We will comeback definitely.
Stayed 14 nights in Feb 2025

4/10 Poor

Sherrie

Disliked: Cleanliness, staff & service, property conditions & facilities
I found this property very loud there was construction and a lot of barking dogs. And the room had mold.
Stayed 10 nights in Mar 2025

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Carissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The staff are so friendly and helpful. The hotel is clean, and quiet, but still in the middle of it all. We had a really relaxing week. Would absolutely come back!
Stayed 6 nights in Feb 2025

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff the hotel was excellent Kind friendly Terrific stay
Stayed 2 nights in Feb 2025

6/10 Okay

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities
We booked a king room and was given a queen room. With some patience the feont desk decided to put us in a superior king room.
Stayed 2 nights in Feb 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff!
Stayed 11 nights in Feb 2025

10/10 Excellent

Terrance, Denver

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this property many times over the last 20 years. They’ve done a beautiful job making improvements and renovations to the properties. Be aware that not all of the rooms have been updated just yet, but it seems they’re working on it. And the rooms that have been renovated are absolutely wonderful. Especially the new balcony rooms! The improvements to the rooftop pool with the addition of the bar are a very nice touch. It’s always been one of my favorite places to stay in the Zono Romantica.
Stayed 4 nights in Jan 2025

10/10 Excellent

Thomas

Stayed 4 nights in Feb 2025

10/10 Excellent

Donna, Bend

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this small hotel because of its location, rooftop pool area, nice large balcony rooms. Also the staff is very helpful.
Stayed 3 nights in Feb 2025

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and beautiful stay!

Great stay! Loved the quietness, cleaning staff, and great service, friendly staff! I recommend it 100% we got vouchers for free breakfast which was a huge plus and overall we can’t wait to stay there again!
Stayed 4 nights in Feb 2025

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The VIP breakfast was very nice, but the spa benefit was for only 15 minutes so we didn't use it. The parking around the entrance was highly congested even to drop off luggage and required blocking the street or parking in previously reserved locations.
Stayed 2 nights in Feb 2025

4/10 Poor

Susan

Travelled with group
Liked: Cleanliness, staff & service
The property was nice and quiet. The food and drink were limited and watered down. Definitely not an all inclusive or worth the charge.
Stayed 3 nights in Feb 2025

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet, clean, comfortable

Nice hotel- we were only there one night. The breakfast was included and high quality (and on the beach). Quiet, clean, comfortable.
Stayed 1 night in Jan 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, close to the beach, pool, rooftop, patio, dining at sister hotel across the street. Recommend!
Stayed 2 nights in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay . Great location. Not many sunloungers on the roof so always in use but the beach is so close it wasn’t a problem . Excellent breakfast choices served in the hotel across the road. Would recommend
Stayed 5 nights in Jan 2025

10/10 Excellent

Joshua paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very cute, authentic Mexican property. We enjoyed our room. Our only concern was the noise from the hallways.
Stayed 6 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025