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Casa Dona Susana

3.5 star property

Photo gallery for Casa Dona Susana

Restaurant
Exterior
Reception
Front of property
Superior Room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Room service
  • Housekeeping
The current price is AU$177
includes taxes & fees
25 Apr - 26 Apr

Explore the area

View map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Place, Playa de los Muertos
    ‪2 min walk‬
  • Place, Olas Altas Beach
    ‪2 min walk‬
  • Place, Los Muertos Pier
    ‪2 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪10 min drive‬

Room options

View all photos for Superior Room

Superior Room

Superior Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.0 out of 10
Very good
(72 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Puerto Vallarta

Casa Dona Susana places you steps from Playa de los Muertos and within a short 5-minute stroll of Bay of Banderas. Highlights at this beach hotel include a restaurant and an outdoor swimming pool. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a snack bar/deli, a terrace and a garden. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this 3.5-property class Romantic Zone hotel include Malecon and Cruise Ship Terminal.

What's nearby

  • Olas Altas Street - 1 min walk - 0.1 km
  • Playa de los Muertos - 2 min walk - 0.2 km
  • Olas Altas Beach - 2 min walk - 0.2 km
  • Los Muertos Pier - 2 min walk - 0.2 km
  • Cuale Island - 5 min walk - 0.5 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 29 min drive

Restaurants

  • ‪Pancho's Takos - ‬2 min walk
  • ‪Tuna Azul - ‬1 min walk
  • ‪Andale's Restaurant & Bar - ‬1 min walk
  • ‪Republic - ‬2 min walk
  • ‪Margarita Grill - ‬2 min walk

About this property

Casa Dona Susana

Some rates at Casa Dona Susana are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Casa Dona Susana. The hotel can provide concierge services and wedding services.

This 3.5-star Puerto Vallarta hotel is smoke free.

  • 42 guestrooms or units
  • 4 levels
  • Deli
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Casa Dona Susana offers 42 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Pool access available from 10 AM to 10 PM
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Casa Dona Susana?

Casa Dona Susana offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Casa Dona Susana?

As of 25 Mar 2026, prices found for a 1-night stay for 2 adults at Casa Dona Susana on 25 Apr 2026 start from AU$177, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Casa Dona Susana?

Onsite parking is limited.

Are there any beaches close to Casa Dona Susana?

Yep, Casa Dona Susana is a short 2-minute walk from Playa de los Muertos. Fun beach activities include scuba diving.

Does Casa Dona Susana have a pool?

Yep, and guests love it! Casa Dona Susana has an outdoor pool. The pool is open 10 AM to 10 PM.

Is Casa Dona Susana family-friendly?

No, Casa Dona Susana is an adults-only property.

Is there a free airport shuttle available at Casa Dona Susana?

No, Casa Dona Susana does not offer an airport shuttle service.

Is there a bar or restaurant at Casa Dona Susana?

Yep, you can grab a meal at Casa Dona Susana's onsite restaurant.

What time are check-in & check-out at Casa Dona Susana?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Casa Dona Susana?

No, pets are not allowed.

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 558 out of 1000 reviews
Rating 8 - Good. 249 out of 1000 reviews
Rating 6 - Okay. 109 out of 1000 reviews
Rating 4 - Poor. 54 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need up dating like the others
Stayed 7 nights in Dec 2025

8/10 Good

Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and clean which are the most important features. They could try a little harder at selection and service at the pool and not rely on the sister hotel for all the good stuff. I would stay here again but with the understanding that most of your time is across the street where there are more staff and service.
Stayed 7 nights in Dec 2025

6/10 Okay

Ullash

Stayed 4 nights in Dec 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room if a bit compact, quiet, AC worked fine, room was clean, location was great.
Stayed 7 nights in Dec 2025

8/10 Good

Carlo

Stayed 5 nights in Dec 2025

8/10 Good

COLIN

Liked: Cleanliness, staff & service, amenities
We've stayed at Casa Dona Susana a number of times over the years and usually had a very good experience. This time our experience was a bit mixed. The management has made some welcome improvements to the hotel since the last time we visited, including upgrading the poolside amenities. They have let some of the facilities basic infrastructure degrade, however. For example, when we arrived the in-room safe wasn't functional so it had to replaced while we stood there and waited. Not the most welcome development after twelve hours of travel. Then our keys stopped working. This happened no fewer than seven times during our weeklong stay, and not because we were rubbing our keys up against our phones--although, even if we had, it's 2025, and this really shouldn't cause a problem. Everytime it happened, the second key wouldn't work, which sometimes meant one of us was left stranded at the hotel waiting for the other person to return so that we could have both keys remade at the same time, which was a huge inconvenience. Bottom line: the lock and key system is clearly old and increasingly dysfunctional and it needs to be replaced. It shouldn't take a negative review such as this to prompt the managers of a supposedly four star hotel to become aware of the problem and act on it.
Stayed 8 nights in Dec 2025

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent boutique hotel. Enjoyed our stay very much.
Stayed 3 nights in Dec 2025

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a good stay. I enjoyed I was able to know the area well becuase of my hotel.
Stayed 1 night in Dec 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was very small and the hotel is very authentic but overall the location is excellent. Walk out the door to everything you need. Lots of restaurants within a minute. All kinds of stores. Was quiet at night with great AC.
Stayed 2 nights in Dec 2025

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love staying here. Rooms with the balconies are renovated and spacious. Other rooms have just enough space if you’re spending most of your time at the beach. Not a lot of room to move around, however, clean and comfy.
Stayed 9 nights in Dec 2025

10/10 Excellent

Diana Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay! The area was safe, and the hotel was clean. We had and all inclusive package we purchased from Expedia which also included our plane tickets as well. We ate all our meals at the beautiful sister property Playa Los Arcos which had the restaurant at their Resort. It was a short walk to get to the neighboring property across the street and wasn't a problem at all for us each day. The air conditioning was great in our room and our bed was comfortable. I will mention that the room is small but it was absolutely sufficient for us to sleep and shower. There also is a pool on the 4th floor, which also has lounge chairs for relaxing. There's also an area to eat and get drinks up by the pool on the site. The Beach views were great from the sister property and I also was able to order drinks while lounging at the beach as part of my all-inclusive package. We had a great time and on Saturday the hotel included a free performance while we ate dinner . I also highly recommend the rhythms of the night show as well which has nothing to do with this hotel but was a wonderful experience.
Stayed 4 nights in Dec 2025

8/10 Good

Gail

Liked: Amenities
The staff was very nice.
Stayed 4 nights in Nov 2025

10/10 Excellent

Patricia Alejandra Martinez, Bonita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff was very friendly and welcoming.
Stayed 3 nights in Dec 2025

10/10 Excellent

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Everything went smoothly during my stay.
Stayed 8 nights in Nov 2025

2/10 Terrible

drew

Travelled with partner
Disliked: Amenities
The noise of the mechanics in this building are atrocious. Incredibly loud throbbing, buzzing and grinding. We are unable to sleep. Worst hotel experience I’ve ever had.
Stayed 1 night in Dec 2025

10/10 Excellent

José De Jesús

Stayed 2 nights in Nov 2025

6/10 Okay

Sharmistha

Stayed 3 nights in Nov 2025

8/10 Good

Beth

Stayed 1 night in Nov 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Boutique hotel that is a quiet respite, yet in the heart of the action.
Stayed 1 night in Nov 2025

4/10 Poor

Derek, Vernon

Disliked: Amenities, property conditions & facilities
Upon check-in, I encountered some challenges due to my hearing difficulties and the desk clerk’s accent, but he was incredibly polite and patient. However, I was disappointed to discover the hotel’s strict wristband policy. As someone who enjoys having friends visit, I found it frustrating that guests were not allowed to enter my room without a wristband. This policy felt overly restrictive, especially considering that the hotel is not fully all-inclusive. The first room I had was horrible. I tried to make it work for two nights. I did not sleep either night. On day three I went to the desk at 6am and begged them to move my room. When I did what they said (pack my stuff, get out at 11, return at 3, and they would issue a new room) I was then told that it was not possible. The poor desk clerk - I know he was not trying to be difficult but after two nights of no sleep (NOTE TO HOTEL: change the damn batteries in the smoke detector in the lobby/atrium once and for all- it beeps all night long!) and having been told at 6am what would happen (she promised me) - I know I was short and snarky. He eventually called his manager and they put me in another room. The new room has a newer mattress, and at least I did not feel like I was laying on a coroner slab - not kidding- felt like I was laying on cement or maybe a box spring and not a mattress (it wasn’t just a box spring- I did check). I want to emphasize that the staff were the highlight of my stay.
Stayed 7 nights in Nov 2025

6/10 Okay

Scott

Travelled with partner
Liked: Cleanliness
Room was okay. It needs some updating but it was fine for what we wanted. Good location. Staff was friendly. Only issue we had was that we were charged extra because I accidentally booked for one adult and there were two of us.
Stayed 4 nights in Nov 2025

10/10 Excellent

Dianne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing, thanks Marisol and Alejandro and concierge. Booked VIP and received free breakfast and upgraded balcony room. Very clean, quiet and safe. Loved use of loungers ocean front. Restaurant was exc lent and staff there wonderful at the Playa Los Arcos. Thanks Expedia.ca for a great stay and great flights on WestJet.
Stayed 14 nights in Nov 2025

10/10 Excellent

Ken and Charlene

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 6 nights in Nov 2025

6/10 Okay

Michael

Stayed 1 night in Nov 2025

10/10 Excellent

helen

Stayed 7 nights in Oct 2025