2/10 Terrible
Bill
Travelled with group
25 Jan 2026
Disliked: Cleanliness, staff & service, amenities
The sea view was not as described & pictured publicly. That was upsetting walking in. The Sea view is part of the experience. No phone in room to reach the front desk. At front desk, we constantly complained about basic needs. No chair in the room next to the desk. (got much later). The damaged desk was appalling to see. Every day, AND several times a day, complained about the lack of different types of towels, toilet paper, shampoo. On the first couple of days, did not even change the pillowcases. Rarely was the floor cleaned, upsetting. Shower curtain rack was weak and fell. Took a day to fix. Then suddenly the towel bar disappears! Who would take a towel bar? Several complaints & days later, had to force them to put one on again. The Wi-Fi was horrible. The amount of time we spent complaining at the front desk about these & other things, took time and energy away from the trip. This was the most disheartening. And soured our view of beautiful PV. Customer service was the worst in the world. Every single customer service rep was beneath any standards of care. Salvador was good at pretending to help you. A smooth talker. Only with constant nagging, did he do the basic things we asked. Enrique was asked to do basic things, several times. Nothing. We just saw him eating at the desk. Aldo did not do anything we asked & also Victor & Rebeca. Only Francisco delivered good customer service. But, he is the Security Guard! Execs don’t care. PV regulars were shocked about all this!
Bill
Stayed 7 nights in Jan 2026
