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Four Points by Sheraton Palawan Puerto Princesa

4.0 star property
Family fun on the beach, with outdoor pool, near Sabang Mangrove Forest

Photo gallery for Four Points by Sheraton Palawan Puerto Princesa

Relax by the ocean with a clear view from our infinity pool, surrounded by palm trees and a shaded gazebo.
Enjoy al fresco dining under a shaded pergola with ocean views and lush surroundings.
Relax in a serene outdoor lounge with comfortable seating, sturdy pillars, and a glass roof, surrounded by lush greenery and a mountain view.
Relax in the stylish lobby, featuring a central reception desk, comfortable sofas, and a cozy coffee table.
Experience the serene atmosphere of Four Points by Sheraton, surrounded by palm trees and a mountainous backdrop.

Popular amenities

  • Pet-friendly
  • Gym
  • Bar
  • Room service
The current price is AU$279
includes taxes & fees
4 Aug - 5 Aug

Explore the area

Map
Sabang Beach, Brgy. Cabayugan, Puerto Princesa, Palawan, 5300
  • Sabang Beach
    ‪1 min walk‬
  • Sabang Boat Terminal
    ‪1 min walk‬
  • Puerto Princesa Subterranean River National Park
    ‪2 min drive‬

Room options

View all photos for Superior Room, 2 Double Beds, Balcony, Garden View

1 bedroom, premium bedding, down duvets, in-room safe

Superior Room, 2 Double Beds, Balcony, Garden View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Private bathroom
  • 28 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Balcony

1 bedroom, premium bedding, down duvets, in-room safe

Junior Suite, 1 King Bed, Balcony

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Private bathroom
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Garden View

1 bedroom, premium bedding, down duvets, in-room safe

Superior Room, 1 King Bed, Balcony, Garden View

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Private bathroom
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Pool View (Balcony)

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe Room, 2 Double Beds, Non Smoking, Pool View (Balcony)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Pool View (Balcony)

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, Pool View (Balcony)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Garden View

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe Room, 1 King Bed, Balcony, Garden View

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Pool View

1 bedroom, premium bedding, down duvets, in-room safe

Superior Room, 1 King Bed, Balcony, Pool View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Private bathroom
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

1 bedroom, premium bedding, down duvets, in-room safe

Suite, 1 King Bed, Non Smoking, Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Private bathroom
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Balcony, Pool View

1 bedroom, premium bedding, down duvets, in-room safe

Superior Room, 2 Double Beds, Balcony, Pool View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Private bathroom
  • 28 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Balcony, Garden View

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe Room, 2 Double Beds, Balcony, Garden View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds

About the area

Puerto Princesa

A family-friendly stay in Puerto Princesa awaits you at Four Points by Sheraton Palawan Puerto Princesa. Within a 20-minute stroll, you'll find Sabang Mangrove Forest and Puerto Princesa Subterranean River National Park. Highlights at this beachfront hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A pampering day can include deep-tissue massages and Swedish massages along with body scrubs, body treatments and aromatherapy. The restaurant, Evolution, is open for breakfast, brunch, lunch and dinner. Pool Bar is the hotel's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and 24-hour gym. Plus you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights in the region of this 4-property class Puerto Princesa hotel include Honda Bay and Nagtabon Beach.

What's nearby

  • Sabang Beach - 1 min walk - 0.0 km
  • Sabang Boat Terminal - 1 min walk - 0.0 km
  • Puerto Princesa Subterranean River National Park - 2 min drive - 1.8 km
  • Sabang Mangrove Forest - 2 min drive - 1.4 km
  • Buenavista Beach - 25 min drive - 24.6 km

Getting around

  • Puerto Princesa (PPS) - 123 min drive

Restaurants

  • ‪Gusto Grill & Restaurant - ‬2 min walk
  • ‪Dab Dab Beach Resort - ‬1 min walk
  • ‪Del Cusina Restaurant - ‬4 min walk
  • ‪Hill Myna Restaurant - ‬5 min walk
  • ‪Cacaoyan Forest Park Restaurant - ‬3 min drive

About this property

Four Points by Sheraton Palawan Puerto Princesa

Family fun on the beach, with outdoor pool, near Sabang Mangrove Forest
Four Points by Sheraton Palawan Puerto Princesa offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A children's pool, a 24-hour fitness centre, and a terrace are also featured at the family-friendly Four Points by Sheraton Palawan Puerto Princesa. An area shuttle within 85 km and an airport shuttle (available on request) are available for a fee. Self parking is free.

This 4-star Puerto Princesa hotel is smoke free.

  • 168 guestrooms or units
  • 2 levels
  • 2 buildings
  • Conference rooms
  • Built in 2010
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • ATM
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Four Points by Sheraton Palawan Puerto Princesa offers 168 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. 55-inch flat-screen televisions come with premium digital channels. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

This Puerto Princesa hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. An iron/ironing board and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English, Filipino

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 4:00 PM at scheduled times and on request
  • Area shuttle (surcharge) up to 85 km
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: PHP 1,400 for adults and PHP 700 for children
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Evolution
  • Pool Bar

Things to do

  • 24-hour gym
  • Children's pool
  • Free children's club
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • Surfing/bodyboarding

Family friendly

  • Babysitting
  • Children's pool
  • Free children's club
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free pool cabanas
  • Garden
  • In the mountains
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium digital channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: PHP 4000 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Weight limit: 16 lb per pet
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PHP 3080.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PHP 1400 for adults and from PHP 700 for children
  • Airport shuttle fee: PHP 1000 per person (one-way)
  • Airport shuttle fee per child: PHP 1000 (one-way), (from 1 to 3 years old)
  • Pet fee: PHP 4000 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: PHP 3080.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses solar energy
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses solar energy.
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Sheridan Beach
Sheridan Beach Resort
Sheridan Resort
Sheridan Beach Resort Puerto Princesa
Sheridan Beach Puerto Princesa
Sheridan Beach Resort Spa
Sheridan Beach Resort Spa
Four Points by Sheraton Palawan Puerto Princesa Hotel
Four Points by Sheraton Palawan Puerto Princesa Puerto Princesa

Frequently asked questions

What is the cancellation policy at Four Points by Sheraton Palawan Puerto Princesa?

Four Points by Sheraton Palawan Puerto Princesa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Four Points by Sheraton Palawan Puerto Princesa?

As of 26 July 2025, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Palawan Puerto Princesa on 4 Aug 2025 start from AU$279.16, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Four Points by Sheraton Palawan Puerto Princesa?

Yep, Four Points by Sheraton Palawan Puerto Princesa has a free self car park.

Are there any beaches close to Four Points by Sheraton Palawan Puerto Princesa?

Yep, Four Points by Sheraton Palawan Puerto Princesa is a short 1-minute walk from Sabang Beach. Fun beach activities include snorkelling, scuba diving and body boarding. You can also find motor boats and boat tours.

Is there a spa on site at Four Points by Sheraton Palawan Puerto Princesa?

Yep, there is an onsite spa at Four Points by Sheraton Palawan Puerto Princesa. You'll enjoy heaps of services like body scrubs and body treatments, as well as deep-tissue massages.

Does Four Points by Sheraton Palawan Puerto Princesa have a pool?

Four Points by Sheraton Palawan Puerto Princesa has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Four Points by Sheraton Palawan Puerto Princesa?

Four Points by Sheraton Palawan Puerto Princesa features a full-service spa, an outdoor pool and free pool cabanas.

What makes Four Points by Sheraton Palawan Puerto Princesa a romantic place to stay?

Couples spa treatments and beachfront dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Four Points by Sheraton Palawan Puerto Princesa.

Is Four Points by Sheraton Palawan Puerto Princesa family-friendly?

You bet! With amenities such as a free children's club, a children's pool and children's meals, it's no surprise that Four Points by Sheraton Palawan Puerto Princesa is a hit with families.

Does Four Points by Sheraton Palawan Puerto Princesa serve breakfast?

Yeah, buffet breakfast is on offer daily between 6:00 AM and 10:00 AM.

Is there a free airport shuttle available at Four Points by Sheraton Palawan Puerto Princesa?

No, but there's an airport shuttle that runs from 6:00 AM - 4:00 PM on request for a fee.

Is there a bar or restaurant at Four Points by Sheraton Palawan Puerto Princesa?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Four Points by Sheraton Palawan Puerto Princesa?

Check-in begins at 3:00 PM. Check-out time is noon.

Four Points by Sheraton Palawan Puerto Princesa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 57 out of 74 reviews
Rating 8 - Good. 12 out of 74 reviews
Rating 6 - Okay. 1 out of 74 reviews
Rating 4 - Poor. 0 out of 74 reviews
Rating 2 - Terrible. 4 out of 74 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dmitri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property located on the beach short walking distance to underground river port. Dining was excellent. Staff are friendly and look after guests well. I highly recommend this property.

10/10 Excellent

CLAUDIU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet place to relax!
Stayed 10 nights in Feb 2025

10/10 Excellent

Kyle

Hhhh
Stayed 5 nights in Apr 2025

10/10 Excellent

Richard

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place for family to stay for our engagement party! Amazing breakfast buffet, beautiful facilities, right on the ocean, extremely supportive staff. We hated to leave!
Stayed 2 nights in Mar 2025

10/10 Excellent

Gil

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is a 10/5 stars. They went above and beyond with a particular incident when we were guests. My jowa lost her phone on the public beach located near the resort and the resort staff did everything they can to assist us. When we brought up the lost phone to staff, they immediately went into search mode, reviewed CCTV footage, and called local authorities to assist in finding the lost phone. Turns out, it was stolen and the local police were able to find and retrieve the phone. We were beyond relieved when we realized all the effort that was given to find our missing property. We couldn't thank the staff enough and we would definitely recommend this place. Just don't lose your things as people can and will take them.
Stayed 3 nights in Mar 2025

10/10 Excellent

Patricia

Travelled with group
Stayed 1 night in Mar 2025

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel and stay
Stayed 4 nights in Feb 2025

10/10 Excellent

Rizaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was incredible and the beaches not crowded at all if anyone on them
Stayed 2 nights in Jan 2025

10/10 Excellent

Melita, San Dimas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very far from the airport but it is very nice
Stayed 2 nights in Feb 2025

10/10 Excellent

Maria Celeste

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very beautiful and you instantly felt very welcomed once you step into the lobby. All the staff were very friendly and the service was excellent. The only down side is that they only have one restaurant on the property, but they did have a good selection of food to choose from when you eat there. We stayed in the room on the ground floor that had the pool view and it was worth it, we had easy access to the big and massive pool and made it easier for us to go in and out of our rooms. I would highly recommend staying here if you ever visit Puerto Princesa, the property is beautiful, it feels very relaxing and private away from the city, if that’s what you are looking for and the plus side the property is a less than 10 minute walk to the wharf that takes you to the Underground River!
Stayed 3 nights in Feb 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort, we spent 3 nights here for our honeymoon and had an incredible time!
Stayed 3 nights in Feb 2025

8/10 Good

Patrick, Wildwood

Travelled with partner
Nice location and property in a secluded area. Excellent location if you want peace and quiet . If bad weather not much to do , so pray for sunshine if booking this hotel. Staff and service is enthusiastic , but can be frustrating if compared to refined employees in USA, Japan, Korea & Europe.
Stayed 5 nights in Feb 2025

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, property conditions & facilities

Smells!

Mildewy odor throughout entire stay (3 nights) despite having AC fan on whole time and airing out room each afternoon when sun out.
Stayed 3 nights in Feb 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, beautiful surroundings, the hotel itself renovated with a high standard. Nice service
Stayed 3 nights in Feb 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The perfect stay

I only have great things to say about the location and the stay. All the details were handled by the hotel staff. Our tours of the underground river and snorkeling were perfect! The tour guide was with us from the start to the finish. The breakfast buffet was amazing with a huge selection of enjoyable food.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Very good bang for the buck. The pool and the other facilities were on point. It would be nice if the pool bar was open past 8. Otherwise, I'd have no problem recommending this property to my friends and family
Stayed 5 nights in Jan 2025

2/10 Terrible

Rhoda

Travelled with family
Disliked: Staff & service, amenities
Restaurant service is not consistent with each meal. They are easily overwhelmed with orders that comes in. Instead of processing orders as they come in (first come-first serve), they process order based on simplicity or complexity of orders. An order of 3 cheeseburger and 2 chicken sandwiches takes 2 hrs to complete. Apparently, this is very complex for them. With one restaurant operating to cater to the entire guest, it would most likely be dinner time when you receive your lunch orders. They're definitely not operating on a 5 star service.
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, service was excellent.
Stayed 2 nights in Dec 2024

2/10 Terrible

Ebrahim

Stayed 1 night in Dec 2024

10/10 Excellent

Arabella

helpful staff
Stayed 3 nights in Dec 2024

10/10 Excellent

Joe

Stayed 1 night in Nov 2024

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Awesome place
Stayed 4 nights in Dec 2024